5/5
TrustpilotProfessional attitude
Emily is always very respectful, professional and helpful. It is a pleasure to do business with her.
Trusted Agent profile · Penryn
Smart Estate Agent Penryn reviews
★★★★★
733 reviews across 3 platforms
Swingbridge House Anchor, Quay Hill, Penryn, TR10 8GU
Smart Estate Agent's office in Penryn, at Swingbridge House Anchor, is rated 4.8 out of 5 across 733 reviews on three platforms, including 172 Google reviews rated 4.9.
172
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
551
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Penryn office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExcellent service
Excellent service, very helpful and quick responses. Big thank you to Lisa for all her help throughout the process :)
5/5
Trustpilot5 🌟 for Jack
Jack provided impeccable service from the very start! Responded to my original enquiry very quickly, arranging a viewing was effortless and despite delays due to traffic & incorrect navigation, waited at the property until we arrived calling us to check we were ok. Upon arrival, Jack offered to show us another apartment in the building and was able to answer all our questions.
5/5
TrustpilotNatasha is great!!
Dealing with Natasha is always a pleasure! Great communication and quick responses with my many questions. Thanks Natasha
5/5
TrustpilotFantastic service
Fantastic service! I was shown around a lovely unique apartment by Heba who was extremely friendly, informed and insightful about the property and Exeter more generally. I have also been dealing with Lisa at the office who has been extremely professional and helpful. I actually went with a different apartment that I fell in love with but still wanted to leave a review as the service was so great!
5/5
GoogleWe moved in not knowing what to expect as it was our first rented property. Adam Cowey and Kate Ellery from Smart really helped us settle in and gave us all the information we needed to ease our minds. Their customer service is impeccable and the property is beautiful.
5/5
TrustpilotAdam and Kate have excellent customer …
Adam and Kate have excellent customer care. It has been 6 months trying to get accommodation but the two never rested until I got one. Thank you so much team Smart.😁
5/5
TrustpilotVery helpful friendly and professional.
Very helpful friendly and professional.I would certainly use Smart in the future.Highly recommend. Thank you Lisa and team.
5/5
TrustpilotOutstanding service level. Recommend.
We had a great experience with Smart. Our contact, Emily, was, prompt, professional and enthusiastic, to the point (since we are 300 miles away) she went to the property and WhatsAp'd it to show us. Very impressed. Ultimately our plans changed and we didn't take the property, but based on the service level, would highly recommend and would go back to SMART if/when rental accommodation is required.Andy and Jen in York
5/5
TrustpilotA great group of women!
Charlie, Natalie and Liana at Smart all have been fab to deal with as tenants. We found them all to be very competent, professional, communicative, as well as helpful and friendly. They managed our tenancy very effectively, including ensuring that issues were dealt with very promptly. We'd happily use them again. We were also lucky to have a great, caring landlady and a lovely property.
5/5
TrustpilotNatasha is a fantastic asset to Smart
Natasha is a fantastic asset to Smart. Brilliant service every time, super helpful and always very communicative.
5/5
TrustpilotJosh has been excellent in supporting…
Josh has been excellent in supporting us with our house move. Thanks so much Josh!
5/5
TrustpilotGreat estate agents
Jack Ottaway was easy to contact, quick to respond and very friendly
5/5
GoogleI had a viewing today with Jenni who was incredibly helpful, professional, and welcoming! I am very hopeful that Smart will be able to assist me with my property search and would definitely recommend them to friends.
5/5
GoogleSammy & Adam have been a great help throughout our tenancy! Would highly recommend them & Smart.
Agent replied · 17 June 2024
Natasha has been outstanding in the marketing and securing the rental of my property always enthusiastic, professional and totally committed
5/5
TrustpilotJack was extremely kind and very…
Jack was extremely kind and very helpful. It was a lovely experience meeting him!
5/5
TrustpilotWould recommend Lisa and the team
Would recommend Lisa and the team, very good pricing and knowledgeable. A lovely bunch of people who are willing to go above and beyond.
5/5
TrustpilotCharlie Sibley has been very helpful at…
Charlie Sibley has been very helpful at all times and easy to get hold of
5/5
TrustpilotI viewed a rental property with Jack
I viewed a rental property with Jack. He was very kind and helpful to me. I had been out with viewing for quite a few agencies in Exeter so far but my experience with Smart Estate Agent was exceptional because of Jack. I am eagerly awaiting to hear something positive today evening about my application for the property from Jack. He's the best.
5/5
GoogleI have recently started renting a flat through SMART estate agents and the team are really pleasant and helpful. The process was smooth and informative throughout and the online processes for signing documents and checking inventory were exemplary. Very pleased all round.
5/5
TrustpilotExcellent from beginning to end !
Excellent from beginning to end ! Would highly recommend using them ! Especially Adam very helpful and friendly he’s fantastic sold or house within 24 hours !!
5/5
TrustpilotJack was very friendly and helpful
Jack was very friendly and helpful. He's also been very quick and thorough in communicating.
5/5
GoogleBoth Kate and Adam have been friendly and helpful since we began letting our property over a year ok. All faults have been dealt with professionally and quickly. I would highly recommend Smart Estate agents based on our experience.
5/5
TrustpilotJack was very informative and elevated…
Jack was very informative and elevated the experience of viewing the property
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Smart Estate Agent Penryn won ESTAS awards in one year, most recently 2025.
ESTAS winner in one year: 2025.
ESTAS awards by year, 2025
2025 1 Best in Postcode ESTAS 2025 winners
- Best in Postcode (1)ESTAS Best in Postcode 2025
- TR10 Lettings (Landlords & Tenants)
Source: ESTAS winners lists, as published, linked by year.
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Questions about Smart Estate Agent Penryn
Has Smart Estate Agent won any awards?
Yes. Smart Estate Agent won Best in Postcode (TR10) at the ESTAS 2025 awards.
