Trusted Agent profile · Penryn
★★★★★
733 reviews across 3 platforms
Swingbridge House Anchor, Quay Hill, Penryn, TR10 8GU
Smart Estate Agent's office in Penryn, at Swingbridge House Anchor, is rated 4.8 out of 5 across 733 reviews on three platforms, including 171 Google reviews rated 4.9.
171
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
552
Reviews on Trustpilot
Business-wide
Every review we hold for the Penryn office, from every platform, shown as written. First names only.
5/5
TrustpilotSmarts are a one stop shop
Smarts are a one stop shop for landlords...They handle everything we need and only when necessary, refer back to us for major decisions...absolutely brilliant. Poppy and Kay are our main contacts, but the whole team seems 100% on the ball. Thoroughly reccomended.
5/5
GoogleJenny, Adam and Katie each communicated super promptly and effectively with us to be able to move into our property ASAP. They gave a very smooth process and would highly recommend to anyone else. We felt in safe hands.
5/5
GoogleGreat service. Adam has been incredibly friendly, helpful and very professional. He's been excellent. Thank you!
5/5
TrustpilotAmy is super lovely and always at hand…
Amy is super lovely and always at hand to help with anything, very seamless service & highly recommend!
5/5
GoogleHonestly, probably the best letting agents I've ever interacted with. Adam, Kate, and the lovely person I spoke to (whose name escapes me) have all been wonderful in our process of trying to find a property, always keeping good communication, and helping us where ever they can. They update us as soon as possible and we're never left in the dark about any of it.
5/5
FacebookI have been using Smart for 5 years and they have never let me down. They have always been adaptable to my needs and offer great advise. The personal service is phenomenal and have always felt like they are looking after my property as if it was their own. Thanks again to all involved
Thank you so much!
5/5
TrustpilotFrom the outset Emily has been a superb…
From the outset Emily has been a superb advocate for the landlord. Very calm, methodical and industrious. I was so pleased when she took over managing my property and she never disappointed.
5/5
TrustpilotFantastic Company
We chose Smart after researching and talking to other local estate agents. They gave the most appropriate valuation on our property (and crucially made their valuation). Beyond that, they were always friendly, knowledgeable without being overwhelming, available to talk and consistent. More importantly they were true to their business ethos and word throughout the whole process. In our opinion having worked with other agents, Smart are the benchmark for the Exeter area.
4/5
TrustpilotI found Smart Estate agents…very professional and proficient.
I found Smart Estate agents professional and efficient. Ours was a complex sale that other estate agents were not interested in taking on but Smart sold our property with in a very professional manner.
5/5
TrustpilotJack is very personable
Jack is very personable, takes time and you get the feeling he really cares for his clients....this chap will go a very long way with his natural manner.
5/5
TrustpilotBat problem
Natasha dealt efficiently with a very unusual situation experienced by my tenant: an influx of bats! All was resolved and the tenant is happy.
5/5
TrustpilotGreat service from Smart Estate Agent
Amazing service from Smart Estate Agent. Lisa, Rob and the team kept me updated throughout the process. Helped chase my solicitors for required documents. Smart Estate Agent were recommended through a friend and I was not disappointed.
5/5
TrustpilotJack was great!
Jack was a very cheery and great letting agent. Showed me round the house at a nice pace and answered all my questions.
5/5
TrustpilotJack was very kind
Jack was very kind! He provided me with the information I needed and was excellent at communication. I have no complaints whatsoever.
5/5
TrustpilotReally helpful for a first time buyer
Really helpful for a first time buyer. Lisa was very friendly, approachable and always dealt with my questions and queries very quickly. I would definitely use them in the future when I next come to sell a property. Thanks
5/5
TrustpilotGreat support
Charlie was fantastic and assisted me during the whole procedure. She is very responsive and professional.
5/5
TrustpilotSmart Agent - Amelia
Amelia is responsive and actually listens to the issue - a pleasure to deal with
5/5
FacebookAs two self-employed people looking to rent our first property together and unable to view properties in person, we were concerned that estate agents would always reject us in favour of simpler applicants. Charlie Sibley at Smart Estate Agent reassured us and worked to ensure we provided all of the evidence and guarantors needed to get the landlady's approval. We've been so impressed with the whole process and wouldn't hesitate to recommend Smart. Thanks again, Charlie - you're a star 🌟
5/5
TrustpilotReliable, efficient letting service that won't break the bank.
I recently needed to find new tenants for my property and decided to use Smart instead of the agents I'd used before. From my very first phone call with them, they were proactive and efficient, as well as being markedly cheaper than my last agent. They listed the property immediately and found, vetted and signed up tenants within a week, whilst keeping in touch with me throughout the whole process - which was a refreshing change from other agents I've used. Altogether a first class service and I'd highly recommend Smart Exeter to anyone with a property to let who wants a reliable, efficient agency.
1/5
TrustpilotDisorganised, incompetent and no longer reasonably priced
This property agent used to be very good, charging market beating rates and providing excellent service. However, this has changed in the last year or so. I am shuffled between employees who do not have the information to respond to queries I have. Questions are not answered and in many cases emails simply forgotten without response. When I point out these issues I am met with defensiveness rather than an apology.To give an example of further misorganisation, I was surprised to recieve an email sent in mistake congragulating me on finding new tenants when my existing tenants were happily staying in the middle of their lease. Though I have had my property managed for several years with them and will be seeking another agent as they are longer worthwhile.Edit: I have read the other reviews and do not deal with Charlie or Lisa, perhaps they are better agents.
5/5
TrustpilotAttended a viewing today with Jack…
Attended a viewing today with Jack Ottoway. Jack was very efficient with lots of knowledge. A friendly and welcoming experience all round.Thank youShy&Cal
5/5
TrustpilotFriendly & Professional Service.
My experience, so far, has been excellent. Josh is friendly and professional and has responded quickly when I've needed help with the forms.Recommended!
5/5
TrustpilotAbsolutely Brilliant
Absolutely Brilliant! Jo Kiff was very polite and helpful and generally happy person to talk with over the phone! Extremely satisfied with the service! Thank you for having such a fantastic team! :D
5/5
GoogleSmart Estate Agent came through for me when I was desperately in search of a place in Cornwall. Their service is outstanding and professional, with quick responses to issues/faults. All thanks to my property manager, Adam Cowey, and Kate Ellery, you guys made my stay stress-free. I strongly recommend them to anyone searching for a place in Cornwall.
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