5/5
GoogleKeiren was fab! He gave very good advice and his service was amazing!
Agent replied · 15 June 2024
Hi, Amanda. We appreciate the kind words and are glad we could provide you with a positive experience!
Trusted Agent profile · Penge
Key Property Consultants Penge reviews
★★★★★
520 reviews across 3 platforms
129 High Street, Penge, SE20 7DS
Key Property Consultants's office in Penge, at 129 High Street, is rated 4.7 out of 5 across 520 reviews on three platforms, including 426 Google reviews rated 4.8.
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Reviews
Every review we hold for the Penge office, from every platform, shown as written. First names only.
Google5/5
TrustpilotThis is the first time I have used Key…
This is the first time I have used Key Property Consultants to let one of my properties - but I would definitely use them again, They sourced tenants really quickly and were very easy to work with. Faye was my lettings negotiator and she kept me updated throughout the whole process - even when it was her day off. I was so impressed that I have just given them a second property to let.
5/5
GoogleMyself and my partner couldn’t be happier with the support we had when searching for a property. The communication, guidance and whole process was really efficient, professional and we were always kept informed along the way. From start to finish there were never any questions or issues left unanswered so we would highly recommend using key property consultants.
5/5
GoogleKPC provided a seamless experience, largely thanks to Kelly's outstanding professionalism. Her market insight and attentive communication made every step of the process smooth. Kelly's dedication truly sets the team apart. Highly recommend!
5/5
GoogleOn the recommendation of friends, I turned to the "Key property" company and was completely satisfied with the work of the company's employees - professionals in their work. And also, I would like to thank the managers for the work of Ayrton, Tolga and Sophie, thank you so much - the documents were collected and executed quickly thanks to their professionalism. I wish you good clients.
Agent replied · 15 June 2024
Hi, Katya. We are thrilled to learn that you had a positive experience with us!
5/5
GoogleKelly is super helpful and great energy. I feel rest assured receiving her guidance throughout my process, which had made things so much easier. I would defo recommend.
1/5
GoogleCalled Monday last week and was told they would pass my info to the right department and that someone will reach out to me later that day. NO ONE REACHED OUT. Called again and was again told someone will contact tomorrow. NO ONE DID. Called again the day after, was told the same thing (someone will contact) hence NOONE CONTACTED. Called on Friday again AND was told now someone will reach out on Monday, which is yesterday. I HAVE RECEIVED NO CALLS NO CONTACT. I have also emailed twice. NO RESPONSE. ---i just had my doubts that maybe this company are not taking my calls and inquiry seriously because i am a woman : i told so to my husband - his response “that can’t be true - I don’t think they would do that”. I asked him to make the call this time just to confirm if i was actually overthinking this. AND GUESS WHAT- he did not get the same response i had been getting (someone will reach out and all) they actually spoke to him, asked details of the property and gave the information i had been chasing for a week. WOW…Ha!!!!
5/5
GoogleI recently had a great experience with key property consultants and their customer service really stood out to me. I had the pleasure of speaking to a very knowledgeable and professional colleague over the phone, amira, who guided me through the entire process with patience and answering my questions as well as addressing any concerns I had. Thanks again to amira for her clear communication and ensuring I felt confident and informed in every step
5/5
GoogleAll the staff at key Property Consultants were more than accommodating, respectful, and above all, helpful. Kevin was especially supportive of my wife and I as we searched for our new home in a new country. Kevin always provided great advice always sensitive to our unique (and frequent!) needs. I highly recommend Key Property Consultants for anybody looking for a reliable and exemplary customer service to help place them in their new home.
5/5
GoogleKey Property Consultants have greatly assisted us in the purchase of our property once the offer was agreed. Gary in particular was very helpful in ensuring all the communications between us and the seller was timely and respectfully done. As a result, we were able to push through to completion very quickly without much hassle. Thanks again Gary and team!
5/5
GoogleI would highly recommend dealing with Shelley from Key Property Consultants if you want to get the job done 💪 !! She is extremely efficient and knowledgeable and acted swiftly for me in resolving an ongoing issue with difficult tenants. She kept me up to speed throughout, nothing was too much trouble. Thank you again Shelley
5/5
TrustpilotFantastic service - highly recommended
I contacted Key Property Consultants this summer with an objective to find a tenant to move into my property before I moved abroad in November; this was by no means an easy ask but the team at Key Property Consultants managed to help achieve this right on schedule, with a great price and provided excellent customer service throughout the process.
Agent replied · 13 June 2024
Thank you very much for your positive review. I'm glad our team was able to help and deliver you a 5* service. We look forward to a long standing relationship with you.
5/5
GoogleI had a great experience with key property consultants especially Ope from the team, and I must say, she was absolutely amazing!. Thank you, Ope, for help. You are truly amazing!
5/5
Google5 stars. My experience was good overall. Kelly was helpful and always resolve any issue that I had. She’s a someone that you can relate on.
1/5
GoogleI recently had a very negative experience living in a flat that was underneath a property managed by Key Property Consultants (Penge branch). The tenant in the flat above repeatedly caused water damage by leaving their bathtub overflowing. I witnessed these events myself and provided Key with photographic evidence of the flooding. One instance of flooding even involved the tenant recording the damage and posting it on TikTok. Initially, Key acknowledged their tenant's responsibility and compensated my landlord for the initial damage. They also promised to evict the tenant in December 2023. However, as the damage persisted, their stance shifted. Despite the compelling evidence I presented, the tenant denied their involvement in the floods, and Key unexpectedly supported their denial. Their dismissive response, claiming no issue due to the absence of plumbing problems, felt invalidating and borderline gaslighting. Key's lack of action and eventual denial caused significant inconvenience and stress and forced me out of my home. I would strongly advise anyone considering renting through them to look elsewhere.
1/5
TrustpilotUnprofessional Handling of Tenant Damage by Key Property Consultants (Penge Branch)
I recently had a very negative experience living in a flat that was underneath a property managed by Key Property Consultants (Penge branch). The tenant in the flat above repeatedly caused water damage by leaving their bathtub overflowing. I witnessed these events myself and provided Key with photographic evidence of the flooding. One instance of flooding even involved the tenant recording the damage and posting it on TikTok. Initially, Key acknowledged their tenant's responsibility and compensated my landlord for the initial damage. They also promised to evict the tenant in December 2023. However, as the damage persisted, their stance shifted. Despite the compelling evidence I presented, the tenant denied their involvement in the floods, and Key unexpectedly supported their denial. Their dismissive response, claiming no issue due to the absence of plumbing problems, felt invalidating and borderline gaslighting. Key's lack of action and eventual denial caused significant inconvenience and stress and forced me out of my home. I would strongly advise anyone considering renting through them to look elsewhere.
5/5
GoogleSold another property with the help of Key Property Consultants. Gary was outstanding throughout. Always updating and helping me. He was very professional, knowledgable and polite. Really helped to keep things flowing as much as possible. I would definitely have him help me in the future. I must also mention Adil who was also as helpful as always.
5/5
GoogleI can honestly say Key Property consultants have been fantastic, very professional and always willing to go the extra mile for you, especially Nesrin. She went out of her way to help fix maintenance issues with the tenants; she was very professional and always communicated back to me every step of the way! Well done Key Property Conulstants.
5/5
GoogleI would definitely recommend this company for renting they are very professional. I would like to say a huge thank you to Kelly for being helpful and understanding. Thank you @KeyProperty.
5/5
GoogleKelly is very knowledgeable and patient and talked me through everything. Excellent customer service that is why they were rewarded with 5 Stars.
5/5
GoogleAs a property owner living abroad, I place full trust in Key Property Consultants. Even in the recent exceptional circumstances, they were able to secure new tenants and oversee the entire process without any issues. Ayrton and the team always go the extra mile, responding promptly and diligently to make life as an overseas landlord as hassle-free as possible.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotAll Star Team…
Adil and his team are very professional and efficient. The line of communication was never broken. I moved into the property within a few days and they took care of everything. I needed a guarantor at the time, which comes with a lot of admin which they sorted out extremely quickly.
5/5
GoogleShelly has been great! Proactive and efficient!
5/5
GoogleI can confidently recommend Daniel Lawrence from Key Property Consultants, who was extremely kind, professional, and very helpful. He made sure that everything was sorted in a record time. I'm Very happy with my new apartment, and I am extremely pleased with the service provided and will be recommending him and the company to friends and family. Thank you very much Daniel. From Pitshou Mathieu Kizuma
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Tell us what you need and we'll put you in touch. Key Property Consultants hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Penge.
