Key Property Consultants Penge reviews

★★★★★ 5/5

Trustpilot

Highly recommend key property

Highly recommend key property, Gary was absolutely amazing from start to finish. Was with us every step of the way through our sale. Would always check in with us and keep us updated with everything. Always at the end of the phone and made our journey so much easier, personal and professional. The whole team are amazing. Wouldn’t ever go anywhere else. Thank you so much Gary sparks and the whole team. Katie Michael and family,

Katie · 19 September 2026

★★★★★ 1/5

Trustpilot

Illegally keeping out holding deposit

We passed referencing on a house only to be told straight after that the landlord had pulled out. We've now been having to chase them for 2 weeks to try getting our holding deposit back & still don't have it. Terrible communication being told virtually every time we call that Lei is in a meeting & that she'll call back, which rarely happens. Absolute nightmare!

Melody · 18 May 2026

★★★★★ 5/5

Trustpilot

Laszlo is a great property manager

Laszlo is a great property manager, always friendly, helpful, and easy to talk to. Whenever there is a problem or question, he responds quickly and does his best to help. It’s really nice to deal with someone who genuinely cares and works hard to make things run smoothly. Thank you for all your support and excellent work!

Siret · 19 May 2026

★★★★★ 5/5

Google

We moved into our rented flat through Key Property in Penge with the help of the lovely Amira. Amira was not only very professional from the get go but also so friendly, supportive and communicative in the rental process. She was a huge help in securing our tenancy on our flat and we’re so happy with it! Huge thank you to Amira and also Joy, a member of the management team, who has dealt with any issues we’ve had with the property so quickly and efficiently. We feel very well looked after by the team and are settling into our lovely new home :)

Rebecca · 11 October 2025

★★★★★ 5/5

Google

I have rented for many years and come across a bunch of letting agents in which I couldn’t even compare to this one - I have only recently just moved into a property provided by Key Property Consultants, I must say it’s just beautiful. I dealt with Ope who ensured me a smooth, knowledgeable experience he was very professional and informative. He took all of my questions and requests on bird and always came back to me with a straight and thorough answer. His fantastic at what he does and would highly recommend anyone searching for a property to use him especially when he has a difficult client such as myself to deal with (patience of a saint) may I add! So thank you so much for the smooth transition and hope to use your services in the near future! Regards Sophie

Sophie · 16 May 2024

★★★★★ 5/5

Google

I had the pleasure of working with Nancy Burgess-Gibss from Key Property Consultants, and I cannot praise her enough for her outstanding service as a lettings administrator. From the moment I first reached out with inquiries about a potential tenancy agreement, Nancy demonstrated professionalism, efficiency, and a genuine commitment to ensuring a smooth and seamless process. She guided me through every step with clarity and patience, addressing all my concerns promptly and thoroughly. Nancy's attention to detail was remarkable, as she meticulously handled all aspects of the referencing process, ensuring that everything was in order for my move-in. Her communication skills were exemplary, as she kept me informed at every stage, promptly responding to emails and phone calls. Moreover, Nancy's friendly demeanor and approachable nature made the entire experience pleasant and stress-free. She went above and beyond to accommodate my needs and ensure that I felt confident and comfortable throughout the process. Overall, I cannot recommend Nancy Burgess-Gibss highly enough. Her professionalism, dedication, and exceptional customer service truly set her apart. If you're looking for a lettings administrator who genuinely cares about your satisfaction and peace of mind, Nancy is the one to trust. Thank you, Nancy, for your outstanding service and for making my transition to a new home a positive and enjoyable experience.

Serenity · 17 March 2024

★★★★★ 5/5

Google

I think it is safe to say that credit needs to be given where it is due. Kelly Ha has been so easy to contact, dealt with my complaints in my house efficiently and has been so friendly and supportive which really stood out to me as I am a very anxious person. But Kelly was also very reassuring which put me at rest. I would definitely recommend Key Property consultants.

Gidayja · 16 May 2024

★★★★★ 5/5

Google

Moving is always stressful and you can't always know what to expect exactly. However, we have been super lucky to have Shelley to assest and help us today. She has been truly remarkable, went above and beyond to help us with the initial practical issues on our first day in the new property. I wish there was a person like Shelley at every end of a costumer service line. She has been amazing!

Mona · 18 May 2025

★★★★★ 5/5

Google

I highly recommend Key Property Consultants to anyone in search of a reliable and trustworthy Estate Agents. Their professionalism, efficiency, and commitment to customer satisfaction make them stand out in the industry. I’d like to say a thank you to Nancy, who helped me massively when i needed some documents signed and scanned over. There is no job that is not completed at KPC.

Thea · 16 April 2024

★★★★★ 5/5

Facebook

Whatever I say will be just not enough to say a massive THANK YOU Key Property Consultants -Penge branch!!!!After nearly 2 months of struggling to find our place ,numerous dissapoiting viweings -well presented properties and quite photoshopped pics,finaly these brilliant people gave us a hidden gem.The flat we rented is absolute -well maintained ,and prepared just for us.Our agent Keiren was legend ,making the first steps of the agreement.Ope and Amira took the setting of our new home in hands and pampered us as royals!And a big shout out to Graham ,who came to help us with our boiler issue ,no matter it was already late afternoon! You ,guys ,and all your team are stars! Thanks to you we will have a cozy,dreamy Cristmass in a place we can call Home! Be blessed!

Нина · 5 December 2024

★★★★★ 5/5

Google

We have only good things to say about Gary and his team! We have had such a great experience buying our first home. Gary has been with us every step of the way, keeping us informed and reassured throughout. We are so grateful for his dedication to our sale and to have such a positive, genuine and friendly estate agent to work with! A million thank yous to Key Property Consultants! :D

Francesca · 20 August 2023

★★★★★ 5/5

Google

I was looking to rent a property in London and came across Key Property Consultants through rightmove. After the initial enquiry and viewing, I was contacted by Ope who took y application forward to the landlord and got it accepted. Ope was very quick and efficient and within 30 mins of our initial conversation, we proceeded to the referencing stage. This was also done smoothly and Khadija also kept us up to date with the application. Within a week's time, we finalised all the admin and collected the keys to the property. Ope, Khadeja and Kat were all very helpful with the whole process. Thank you guys :)

Ali · 11 October 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Kat from the team, and I must say, she was absolutely amazing! Kat went above and beyond to ensure that my move-in process was seamless and stress-free. She made me feel valued as a client and went out of her way to make sure my needs were met. Her friendly and approachable demeanor made the entire experience enjoyable and comfortable. Her commitment to delivering exceptional service are truly commendable. Thank you, Kat, for making my move-in process a breeze. You are truly amazing!

Rafferty · 24 June 2024

★★★★★ 5/5

Trustpilot

Excellent Service

I have had an excellent experience with Key Properties, particularly with Laszlo. He is highly professional, proactive, and efficient in his approach. Any issues concerning my flat have always been addressed and resolved promptly, with clear communication throughout the process. His reliability and hands-on attitude provide great reassurance, and I would highly recommend both Laszlo and Key Properties for their outstanding service.

Tetiana · 19 May 2026

★★★★★ 5/5

Google

My current agreement comes to the end and I'm leaving the feedback after the year of renting with the agency. Ayrton and Tolga were really helpful and quickly replied to emails/calls. Unfortunately will have to move to the different place, otherwise would have extended the agreement.

Tetiana · 16 May 2024

★★★★★ 5/5

Google

Key property consultants were brilliant in helping us to find our rental property, from the first phone call we knew that they understood what we needed. Kelly was especially helpful! We would recommend anybody looking to buy or rent to use Key property consultants. Thank you!

Monkey · 16 May 2024

★★★★★ 5/5

Trustpilot

I will like to thank Ope and Tolga

I will like to thank Ope and Tolga These two have been there for me till I moved to my first property ever in London after 5 good months of house search, Whenever I complain, they will have my issue resolved immediately. Thank you Ope and Tolga Thank you Key property team Ndimbere ❤️

Ndimbere · 8 October 2023

★★★★★ 5/5

Trustpilot

They are extremely helpful and professional

I can't thank them enough. They really helped me a lot. My renting process wasn't really easy for me as I was facing some delays with the references. However, Chenè and Tolga were super helpful and supportive throughout the entire process. They were very responsive and always kept me updated. I could see that they went over and beyond for me.

Maria · 17 March 2023

★★★★★ 5/5

Google

Thank you Key property consultants -Penge branch for moving us in .The flat is amazing ,and the team is absolutely profesional and helpful.We are more than happy choosing you and will highly recommend. Ope and Amira were brilliant ,helping us to set our new home ,and make it warm and comfy.

Daniel · 16 April 2025

★★★★★ 1/5

Google

If you're a landlord, avoid Key Property. Lots of positive reviews from tenants, but can't find any from landlords. Used Key Property to manage my rental property for a couple of years and would not use again. The team are unresponsive and to say they do the bare minimum for their monthly fee would be generous. Examples of issues with Key Property: 1. They do not do the regular checks they should do until you chase them. 2. They asked me to authorise the cost of a gas safety certificate renewal, which I did. I contacted Key Property a couple of months later to ask for a copy of the gas safety certificate, only to be told it never went ahead, so unbeknown to me, I was letting my property without a valid gas safety certificate because of Key Property's mis-management. 3. I live abroad and don't check my bank account every month for the rent money (that's what I pay Key Property a management fee for). One month I realised the rent hadn't been paid (approximately 3 weeks after it was due). I contacted Key Property and they said they were unaware that the rent hadn't been paid and will try and contact the tenants. I explained that one of the neighbours said the property looked empty and asked that they go and check, which they didn't. After multiple calls and emails to Key Property, they confirmed that the tenants had vacated the property without paying the rent and all Key Property could do was return the tenants deposit to me. 5 months later and after many calls and emails, I eventually got the tenants deposit, but they wouldn't do anything to pursue the £1300 worth of damage the tenants did to the property. During this 5 months, not once did Key Property explain why they hadn't paid the funds - all I got got was no response to emails and promises of call backs. The above are just a few examples - sadly, there are many more!! As a landlord, I can see why there are lots of positive reviews from tenants and Key Property do not do any property checks and do not pursue unpaid rent or damage.

Costas · 11 October 2025

★★★★★ 5/5

Google

Ope has done an outstanding job, demonstrating exceptional professionalism, attentiveness, and proactive problem-solving. Communication has been excellent, with timely updates and prompt resolution of any issues. The property is consistently well-maintained, reflecting Ope’s dedication to both owner and tenant satisfaction. Ope's ability to handle unexpected situations efficiently further highlights their reliability and competence. I would highly recommend Ope to anyone seeking a top-notch property management agent.

Juliette · 24 July 2024

★★★★★ 5/5

Google

I highly recommend Key Property Consultants. I have rented 2 property’s that are rented and maintained by them. Adil and the rest of the team have always been helpful and resolved any issues which may have come up at the properties whilst they have been rented. The tenants they have found me have always been professional and clean people who have maintained and kept my properties in good condition. Thank you to Adil and the team for all your amazing efforts.

Mr.M · 16 June 2023

★★★★★ 5/5

Google

Gary Sparks is AMAZING. We brought a property from Key Property Consultants and Gary was nothing but fantastic. He kept us up to date with the sellers position every step of the way and was always fast to respond and communication was great! No enquiry was a hassle for Gary, with us being first time buyers we had many questions and they were always answered in a professional, personable and prompt manner. Gary made our experience as stress free as possible which is greatly appreciated. A great estate agents, and would recommend.

Hannah · 16 June 2023

★★★★★ 5/5

Google

I am so pleased with how well key property respond to emails and take calls. Massive thank you to Nancy who dealt with all my enquiries and did more than expected to help me!

Ryan · 16 April 2024