Every review we hold for the Patrick office, from every platform, shown as written. First names only.
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1/5
GoogleNo recommend. Choose a property from there between two accepted different properties. Wrong choice. I had to move out in a month as there are rats in flat. Could not sleep at all as i thought someone tried to break into window. Also Reported faulty in flat and rat situation many times. Nope, nothing helpful.
I had to contact with council my self by searching google. Now responses to pay me cleaning property Including faulty of flat i reported many many times.
If there is a situation like that, apologies is the first thing has to come and have to deal with the situation for living environment. (as i stayed there only a week because of rats)
You cant be turning to someone Now that β i fixed the situations β ..???
Very disappointed with the service and waste my money and especially time.
I would not wanting contract rather as a home owner or a tenant in the future.
Bin Β· 19 May 2024
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5/5
GoogleMy honest opinion we donβt have any problem or difficulty with this company our staying here for almost 4 years really memorable and satisfaction guaranteed. Maintenance on time well kept building and most of all the place is safeβ¦ *****ππΌππΌππΌ β¦
Nabeel Β· 16 October 2025
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5/5
GoogleTop notch letting agents! I've used Ross and his team for our property lets for years. Cannot fault them, and would highly recommend to any landlord looking for an agent.
Tracey Β· 18 June 2024
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5/5
GoogleI wasnβt sure what to expect when entering into a search for a rental in Glasgow as I hear itβs highly competitive. The team at Macleod Lettings offered exceptional service, Ana in the office and Kim out in the field. Kim knew the property very well, being able to address all my questions on the spot and between the two of them they were able to expedite my lease as I was able to enter the unit immediately. There has also been excellent post entry date follow up to ensure all is running well and any fine details have been able to be addressed with quick turnaround.
Graeme Β· 10 April 2024
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5/5
GoogleI have had such a positive experience with Macleod Lettings, they helped me to find the perfect home! Chantelle and Savannah were so friendly and helpful and were there every step of the way to answer any queries I had.
Thank you to the team for what has been a fantastic start to my 2022!
Maisie Β· 10 June 2022
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5/5
GoogleRoss and his team are an incredibly dynamic group of individuals.they are professional ,courteous ,hard working and incredibly efficient.I believe this to be the case on both sides of the βequationβ as a renter and as a landlord.I absolutely recommend Macleod letting.
Jeevan Β· 10 June 2023
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5/5
GoogleThe team at Macleod is professional, friendly, and always approachable when we have questions, especially our point of contact, Paige. Communication is particularly strong, they kept us well-informed and responded promptly to all queries. β¦
Cleanifiq Β· 16 October 2025
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1/5
GoogleI would not recommend MacLeod Lettings and urge peopl to be wary of paying the Β£60 reference fee on the promise that the property is theirs . My son and his friend were trying to rent a flat that was advertised through them. Even though they did everything that was asked they were told after two weeks that the flat was being given to another party. MacLeod Lettings were poor communicators and we got a different story every time we called. They were not straight or honest and it is my belief that they had decided to give to the other party from day one as it was someone known to them and kept the boys hanging on needlessly for 2 weeks. They have not had the common courtesy to reply to the complaint submitted about the way they were treated so says a lot. I am sure they will reply defensively as they seem to do with every negative review they have instead of maybe looking to revise how they go about their business.
Update 02/10/2018 - I am not sure how you think the matter was dealt with satisfactorily as you never replied to the prospective tenant when they submitted their complaint in writing. You are at liberty to convey what ever tale to account for your poor service. We will not be in touch again as the boys have secured a lovely flat with lovely landlords that know the meaning of honesty and integrity, something that is lacking in MacLeod Lettings.
Marina Β· 11 June 2019
Agent replied Β· 11 June 2024
Dear Ms Millar,
Thank you for your review and Iβm sorry to hear that your son did not have a positive experience. As you know there are limitations as to what we can discuss with individuals who are not directly undergoing referencing and my understanding is that the complaint which came from the prospective tenants guarantor was dealt with promptly and resolved by one of our directors.
We constantly look at ways to improve our service and indeed value accurate feedback, whether that be positive or negative. We try to take the fairest approach to referencing tenants, however you state that βit is my belief that they had decided to give to the other party from day one as it was someone known to them and kept the boys hanging on needlessly for 2 weeksβ which is not the case and not something that our company would ever do, simply your assumption on the situation. We also did not βpromiseβ a property to any prospective tenant, however we do encourage an applicant to commence the referencing process in order to move forward with the rental process. As a reputable agency, we have a responsibility to ensure that the necessary checks are carried out on individuals prior to offering anyone a tenancy. I would encourage you to obtain the rest of the information from the prospective tenants and their guarantors and if they consent for us to discuss this with you, we will be more than happy to so do. I hope this clears up any uncertainties on the matter in the meantime.
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1/5
GoogleMacleod Lettings is the most unprofessional agency I have ever seen. My partner told them he is phD student since the first contact he made with them about a property we hope to rent. Every time we asked, they told us it is fine and my partner attended the viewing. He went to Glasgow all the way from London to view this property. After completing all the referencing processes they required, and gave them more than 10 documents showing our personal information, we were told the landlord is not going to let it to students. Macleod Lettings is the poorest communicator and their arrogant attitude towards their clients just make everything inefficient. I recommend all potential landlords and tenants to keep far away from this agency to save your time and money.
Shan Β· 11 June 2019
Agent replied Β· 11 June 2024
Dear Christine,
Thank you for your feedback,however we would be grateful if you could retract your statement as the information above in incorrect and you have not actually viewed a property with us. I understand your partner was informed of a viewing which was taking place that same day and advised he was able to attend therefore you stating you traveled up from London to view is quite a fabrication. When you applied for the property you were advised the note of interest will be submitted to the landlord who has since confirmed she does not want to proceed with students who are unable to provide a guarantor. I would be grateful if you could retract your review as the information you have provided is incorrect and will be reported to Google.
If you wish to discuss this further, please contact the office to do so and we will be happy to discuss any concerns you have.
KR
Macleod Lettings
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5/5
GoogleFantastic agents to deal with, from the outset professional and helpful, over delivering on service and satisfaction, would definitely recommend.
Gail Β· 16 February 2026
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1/5
GoogleAvoid this company. Awful experience with the owner who was arrogant, patronising and ageist for several reasons. We were told 3 weeks after moving into the property that the landlord needed his flat back; which Mr Macleod handled so unprofessionally, it resulted in us having to communicate directly with the landlord; who lived in Africa. We were then told by the landlord that Mr MacLeod KNEW they were going to be coming back within 6 months, and yet he went and let it out on a years contract anyway. During a 'formal' meeting in which we were still very upset, a huge dog jumped all over us the whole time, we were talked to like children and offered no help, which I doubt would've happened had we been older, male clients.
When we eventually found a new flat, we were more than happy to leave as the place was virtually falling apart due to issues Mr MacLeod knew about from day 1; we opened the oven with pliers for 3 months as there was no dial, we opened the fridge with a piece of string, the washing machine leaked and all the cupboards were falling to bits. This is appalling considering the rent was Β£1,500. He threatened to take our laptops away if he found them on any beds, claiming we'd have to go to his office and 'beg' for them back. He advised us not to call him with issues, as he'd likely be 'in a field in Perthshire'. When we moved out, we let him know, but heard no word from him again. And after all this... the flat is now back up on the market for rent.
Zoe Β· 11 June 2018
Agent replied Β· 11 June 2024
Thank you for your review. We are sorry to read this 4 months after you vacated the property, when no complaints were raised during or after your tenancy. We are happy to take on board constructive criticism when it comes to improving our business, however you appear to have misreported some of the facts.
We were also disappointed that we had to serve notice on you, however with the landlord having to move back to the UK meant that we had no option other than to serve notice on you to vacate. Yes we were aware that the landlord would be moving back to the Uk however we were NOT aware that he would require to live in the property. With this in mind we passed on your details directly to the landlord so that he could personally explain the situation. It was also agreed that the landlord would cover any moving costs and reimburse you for any expense incurred as a gesture of goodwill for the unfortunate situation which had arisen. You also received your full deposit back quickly with no hassle, were gifted two mattresses and have been reimbursed around Β£250 for your your Virgin contract.
The personal circumstances of the owner have again changed and he no longer requires the property, hence why you will see this back on the market. We agree this is extremely unfortunate however this situation could not have been predicted and as theagent for the property, we must act on your landlords instructions.
We would like to apologise if you felt you were spoken to in an unprofessional manner however with the property being a licenced HMO, the advice not to leave laptops or other electrical equipment charging on top of beds is paramount and a fire risk. This advice was given to protect you and ensure that you were safe from unnecessary danger, and was advised in a light hearted way and not meant in a literal sense.
Fire safety and HMO rules and regulations are of utmost importance and Macleod Lettings take a tough stand on this to ensure the safety of our tenants and conform to the licence restrictions. We apologise if you felt you were spoken to in a patronising way and will review our HMO training to ensure this is kept only to the necessary facts.
Like your fellow flatmates, you are also in breach of Googles review policy which states:
-Donβt spam or post fake reviews intended to lower ratings
-Post clear, valuable and honest information
We would therefore request that you ask your friend to remove her 1 star review. If you would like to discuss any uncertainties, please let us know and we will be happy to arrange a meeting with you in the office. We would also like to give you the opportunity to remove your review before we take this further for spam/breach of Googles policy.
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5/5
GoogleHug thanks to Macleod lettings team for providing and managing a safe and stable home for me over the past three and a half years in Glasgow!! Iβm truly grateful for the support and professionalism their team has shown throughout. Highly recommend!!!
Jean Β· 16 July 2025
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1/5
GoogleI would not recommend their service.
Their manner of communication is apparently professional, even intimidatingly legalistic. When a friend's roommate moved out of their flat and I moved in, they forced the two to pay for an end-of-tenancy cleaning with an overpriced cleaning company which did not really do much. This was justified by a small stain on the wall near where the bin was. After we moved out in less than year, the same expensive company was asked to do the end-of-tenancy clean again, with it being again a formality without actual deep cleaning getting done. This however did not prevent MacLeod to spend a year trying to wrestle our deposit from us apparently based on the condition in which we returned the flat, where we were not allowed to put a single pin in the wall and any repair requests took over 3 months to go through.
That being said, all their demeanor was legal of course and it is MacLeod's decision how they carry out their business and in no way is this meant to be seen as an accusation. I only intend to warn prospective tenants who don't like getting exploited like this from relying on them.
Ε imon Β· 12 November 2023
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5/5
GoogleHighly recommend working with Macleod, in particular Chantelle Mann. Weβve had a number of repairs needing carried out with the property and Chantelle was very helpful (and quick) with everything being needed done. Would just like to say a big thank you to Macleod and Chantelle. Great service!
Katrina Β· 10 June 2022
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1/5
GoogleHad a terrible experience with Macleod lettings especially with their property manager Kimberly during the end of tenancy. Despite following all cleaning requirements and getting the flat clean and spotless, she was rude, gave dismissive gestures , and overly critical of trivial details. It's unfortunate, and honestly pitiful, that someone in a client-facing role would behave so unprofessionally. Very disappointed.
Shashvati Β· 16 October 2024
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5/5
GoogleDaniel absolutely on it with a problem I had
Mairi Β· 2 April 2026
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1/5
GoogleI raised an issue about the boiler cupboard in my bedroom omitting a sulhpric, egg like smell (meaning there was a leak) and after half a year of being told they were bringing in an engineer to fix it, they eventually told me it was normal for boilers to let out a smell every now and again. Keep in mind this was constant, and they knew this, yet did nothing about it. They also showed up for flat inspections unannounced. Get your flat with someone else. I used them from 2021 - 2022.
Anna Β· 10 June 2023
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5/5
GoogleI would highly recommend renting through Macleod Lettings. It was my first time renting a flat here and the process couldn't have went smoother thanks to them. Lucy and Chantelle have been brilliant at keeping me up to date with everything and always responded in a timely manner. Before moving in Chantelle provided me with all the relevant information I could need and more for my new flat. The flat was cleaned to a high standard before I moved in. When I needed something to be repaired straight away Chantelle organised for it to be repaired and within that week it was fixed. The flat is lovely and I am very happy with my experience with Macleod Lettings - thank you!
Andrew Β· 10 June 2023
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5/5
GoogleHave used Ross and his team for many years now. Great personal service, and I know my properties are in good hands. Ross is more than an effective and efficient letting agent, he has become my go to property consultant. Highly recommended.
Ian Β· 10 June 2022
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5/5
GoogleThree years of renting with Macleod Lettings have proved to me how consistent and expert their service is. Keen communication paired with friendly and accommodating staff made our time with them easy. And what's better than being greeted by a beautiful dog at the office? Every aspect of the business is personalised, and this comes across in a dynamic approach to working with tenants. Well done Macleod lettings and thanks for the past few years!
George Β· 13 September 2023
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5/5
GoogleFirst time dealing with MacLeod Lettings and was very impressed. Very professional and knowledgable team, especially Lucy who went beyond and above to help. Will definitely be recommending! Great job!
William Β· 10 June 2023
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5/5
GoogleFantastic experience from start to finish. I would like to thank Daniel for everything he done for me, nothing was ever a problem. I would highly recommend Macleod Lettings.
Claire Β· 10 June 2023
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5/5
GoogleMacleod Lettings helped me secure a flat when I needed to move from the US to the UK. They were a pleasure to work with and I had no issues getting everything set up. I'm so grateful that my son and I had a place to live as soon as we arrived! My property manager, Daniel, has been a pleasure to work with as well. I really appreciate them and would highly recommend!
Jessica Β· 13 September 2023
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1/5
GoogleReported a number of issues to do with our rented flat, been over 3 months and no effort has been made to resolve any repairs. Apartment has spiders nests on the outside of the windows, and no factors have been made to clean them. We were told this should be paid by us, despite paying the factors fees.
Asim Β· 18 June 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
