Every review we hold for the Patrick office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery highly recommend Macleod Lettings. I had the smoothest and easiest rental with them. They provide very fast and high standard services and communication. Every time I had a problem or needed a repair in the property, they responded quickly and provided help. Almost all of my enquires have been responded to within 24hr or less! Daniel, the property manager was always very helpful during my stay from the begining to the end of my tenancy.
Defently an agency to trust :)
Amna · 15 December 2025
Agent replied · 14 January 2026
hanks so much for taking the time to leave this lovely review! We’re really happy to hear you had such a smooth and easy tenancy with us, and that our communication and repair responses helped you feel supported throughout your stay.
A big thank you as well for mentioning Daniel, we’ll make sure he sees your kind words. He’ll be delighted to know he helped make your experience a positive one from start to finish.
Wishing you all the very best in your new home, and please don’t hesitate to reach out if we can ever help in the future. Thanks again for trusting Macleod Lettings! 😊
★★★★★ 5/5
GoogleMacleods were a godsend to me when i was left with a flat after a bad tenant left me with a nightmare.
Ross had it all sorted and inspected, safety checks, cleaned etc and rented out within a week.
Macleods then looked after the place for 4 years with no dramas which made life easier. Luckily enough no more nightmare tenants!
Thank you guys.
Marie · 15 December 2025
★★★★★ 5/5
GoogleDaniel was a fantastic letting agent during my tenancy. He was always very friendly and approachable, and incredibly responsive whenever anything came up. There were some teething issues that arose at the start of my tenancy which were dealt with quickly and efficiently, and he was always helpful and cooperative in finding solutions.
Alex · 16 March 2026
★★★★★ 1/5
GoogleI absolutely cannot recommend Macleod as a tenant and I strongly advise landlords also to avoid this company. I've been a private renter for 12 years and I have never had a worse experience than the one I had with Macleod.
We encountered repeated issues with our boiler, including many days without heat or hot water during a weather warning, in one of the coldest months of the year. We asked repeatedly for alternative accommodations to be made, but these were refused at every turn. When an engineer did come to look at the boiler, our letting agent, Daniel, told us that the issues with the boiler were our fault, and that we would likely be liable for the cost. Daniel had no firm evidence for this, and when an engineer did finally fix the boiler, they confirmed with us that the issue was not any fault of ours, but in fact was due to the fact that the boiler was more than 15 years old and badly in need of being replaced. When we asked Daniel to confirm that he would not seek payment from us for repair of the boiler, he never replied. Over the time that we lived in that apartment, we heard from three separate engineers that the boiler needed to be replaced, but Macleod refused to do so.
We ran into many other serious issues during our time with Macleod, which were regularly played down, dismissed, or solutions delayed. In one instance, we reported a leak coming through our bathroom ceiling that Macleod did not adequately address. We repeatedly informed Macleod that their attempt to fix the leak was not successful and that the ceiling had begun to bulge. This should have been urgently attended to, but instead, Macleod allowed the issue to continue until our bathroom ceiling fell in a couple of weeks later. We learned afterwards that the issue had not been reported to the landlord until the ceiling fell in. I can only imagine the excess costs that the landlord had to pay as a result of this not being addressed within an appropriate time frame.
After our ceiling was repaired we reported marks on our walls that appeared to be mould. Daniel viewed the property and concluded that there was a remaining leak causing what he referred to as mould, and that we had done everything we could as tenants to limit damp and condensation. Despite this, he never sent anyone to assess the marks and ascertain whether or not they were mould. We told him that we were both asthmatic and were extremely anxious about the effects of the possible mould on our lungs. He refused to send a professional even to check the wall with a damp meter. Only when we told him that we were moving out - SEVEN MONTHS LATER - out did he escalate the issue and send the landlord to check the issue. The landlord told us that he had never been informed of the marks and that he had only been told because Daniel wanted to market the flat for future tenants.
When they did market the apartment, they advertised with old photos of the bathroom that didn't show the water damage marks, which were still in place at that time. They removed the listing when we informed them that this would be misleading to prospective tenants.
Ailbhe · 16 February 2026
★★★★★ 1/5
GoogleA disappointment. I got offered by Madame Ana Sivorog a day and hour for a view which I couldn't attend because I had a shift I couldn't swap. So I asked for a re- schedule. No reply whatsoever received. I even apologised for the delay since I work mostly evenings so my schedule is the one that is.
Then I check better the email and I see this attached email of another potential tenant asking info to this Daniel of the same letting agency and it grew on me the suspect if she accidentally sent the email to me instead him. In this case it could be clarified instead rising my hopes for nothing.
Davide · 16 February 2026
★★★★★ 5/5
GoogleMacleod Lettings provided us with good support during our first tenancy in the UK. Daniel Kennedy was our primary contact and was excellent in his service, being readily available to answer questions and arrange any work or assessments needed in a timely fashion. We always had friendly, courteous interactions with Daniel and the other staff. In particular, Daniel went above and beyond to fix a problem caused by the incoming tenant's energy supplier before our departure date, contacting the offending company directly on our behalf numerous times and fighting with the service departments to get the issue resolved deep into the night. We would recommend Daniel to anyone, and would have no hesitance about giving Macleod our business again.
Ben · 10 May 2024
★★★★★ 5/5
GoogleMacleod Letting is an exceptionally professional agency that provided fantastic service during our three-year stay. They were always responsive and did an excellent job facilitating communication between us and the landlord. A special mention goes to Miss Angela, who is my absolute favorite! She is passionate about her work, incredibly understanding, and truly lovely. It was such a comfort to have someone who genuinely considers the customer's perspective. I highly recommend Macleod Letting, superb service!
Jungang · 17 August 2024
★★★★★ 1/5
GoogleThe flat we rented had bed bugs before we moved in. The bed was so old you'd have thought they would've checked it or replaced it. We asked for them to replace it before moving in (before we knew it had bed bugs), they said it was it a possibility however once we had moved in they refused. We then offered to buy our own bed but they said we'd have to pay for the current bed to be put into storage which would've been over £60 per month.
When we realised there were bed bugs, we sent a photo to macleod and pest control was sent in the next couple of days. We were told to sleep in our living room before the flat was treated. The flat was not fit for purpose and we received no compensation, not even an apology. I understand the team is small and there were other priorities, but it was a truly traumatic experience, so would not recommend.
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Update 05.09.19
In response to your comment, the pest control found a large number of bed bugs in the bed frame in the two weeks we fully lived there (we have pictures). Considering we had no bed bugs in our previous property, it is untrue to state there were no bed bugs in property upon our arrival. There were no bed bugs in the property to your knowledge, but as you did not personally live there, or sleep over night I doubt you would be able to detect them thus you cannot make that false claim.
You did send pest control (which was stated in the original review) and provide a new bed for the property, however we decided to move out because of the trauma and our weakened relationship with the letting agents.
Melissa · 10 June 2020
Agent replied · 11 June 2024
Dear Melissa,
I'm sorry to read your 1 star review and indeed for the unfortunate start to your tenancy however wanted to clear up any inaccuracies here. We again offer our apologies for the situation. Your accusation that you have not received an apology is simply not true. There were no bed bugs present at the past tenants check-out inspection so this was a surprise to us as well, particularity after a professional end of tenancy clean was carried out.
You have not included in your review that we sent out RED Pest Control to exterminate the bugs and subsequently bought a brand new bed and mattress for you, although the bed which was originally provided was purchased in 2014, so was 4 years old. Had there not been an issue with bed bugs, the bed would have remained, as the property was offered on a fully furnished basis. Unfortunately we were unable to offer any alternative accommodation at the time and suggested that instead of sleeping on the bed, you slept in the lounge, as a temporary solution until Pest Control arrived to rectify the issue.
We appreciate that a situation with bed bugs is not a pleasant experience, however we did our best to have this rectified for you, and at a significant cost the landlord.
We hope that your new home is less stressful for you and if you wish to discuss any comments in your review or our response, please contact us direct.
Best Wishes, Macleod Lettings.
★★★★★ 4/5
GoogleMy experience with Macleod Lettings in Glasgow has been really brilliant so far. Their communication with me from the beginning has been helpful, honest and efficient. They are a small run lettings company which made the whole experience for me more personal and welcoming and there was no issues about me renting whilst I studied - which seemed to put off other letting agencies!
Helen dealt with most of the process for me and was really brilliant in doing so! She followed through on things which required further work n our flat t (and would email with regular updates) as well as making it as 'homely' as it can be for us to move into. I liked how she allowed for me to ask questions (however ridiculous they seemed) and would answer them as honestly as she could. I would recommend them if you are wanting to rent.
Thanks again.
Hannah
Hannah · 10 June 2020
Agent replied · 11 June 2024
Hi Hannah,
Many thanks for your review and hope you are settling into your new home! :-)
★★★★★ 5/5
GoogleWe (my wife and I) have been letting our flat in Glasgow through Macleod Lettings for almost as long as Macleod Lettings has been in existence. We had experienced a number of letting companies but none as confident or efficient as Macleod Lettings and its team. I recommend it - and that goes for my wife as well.
Ross · 19 March 2026
★★★★★ 5/5
GoogleThis agency truly understand quality service. To start with, they have apartments that nobody else offers. I managed to snap a duplux penthouse with a crazy view. They absolutely check every details before handing you over the unit. I wish I could rate this a 6 stars. Thanks to Mr Ross and Mrs Gael. They made sure my transaction was absolutely perfect. Thanks a million.
Michel · 15 November 2025
★★★★★ 5/5
GoogleBrilliant service from Macleod Lettings. They made everything from moving in to end of tenancy easy, especially Daniel and Paige. Thank you
Stacey · 17 August 2025
★★★★★ 5/5
GoogleWorking with Macleod - and specifically with Daniel Kennedy at Macleod - has been a pleasure. There were a number of repairs we needed done on the property we let. One always hears about how hard it is to get property managers at letting outfits to make repairs. Well, entirely different story with Macleod and Kennedy. They responded to each of our requests in a timely manner, and they systematically knocked out each repair. Highly recommend Macleod and Kennedy.
Graham · 10 June 2022
★★★★★ 5/5
GoogleCan’t rave enough about Macleod Lettings! From my first enquiry to move in, the service has been flawless, in particular Chantelle who has went above and beyond for me.
Having dealt with other letting agencies in the past I can say Macleod stands out from the crowd, they are quick to respond, quick to act and definitely have a proactive approach which I haven’t found with any other letting company.
Thanks again!PositiveResponsiveness, Quality, Professionalism, Value
Stephanie · 10 June 2022
★★★★★ 5/5
GoogleI've been using Macleod Lettings for almost 10 years and I've never had a problem with them or had a tenant complain.
The property rental business in Scotland is a rules and regulations minefield and ML have always made the process easy to understand or removed the burden of the process altogether.
When new regulations came in to effect, ML extended their professionalism with quality tradesmen who worked alongside a long-term tenant and completed their task under budget and on time.
It's important to select the right people when renting out your property, or looking to rent a property and ML have mastered the art of fairness when representing both parties involved.
Dash · 11 June 2018
★★★★★ 5/5
GoogleI've enjoyed three very happy years in a flat managed by Macleod Lettings. Throughout the process, I've noted how professional and fair they are and how hard they work to ensure the satisfaction of both the tenants and the owner(s) of the property. That is fantastic to see as a multiple renter in the past and a potential future landlord. It's simply put done correctly and fairly for all parties involved.
Whenever I had any issue with the flat (for instance the washing machine broke a few months into my tenancy), they were attended to swiftly and professionally, with minimal inconvenience to me. I heartily recommend Macleod Lettings to anyone, prospective tenant and prospective landlord looking to have a property let out and managed for them alike.
Zoltan · 11 June 2018
★★★★★ 1/5
GoogleMacleod lettings are prepared to put tenants into properties they know to be health hazards,they know a flat at our address is riddled with dampness but haven't hesitated to rent it out.
George · 22 March 2025
Agent replied · 14 April 2025
Hi George, whilst we appreciate the time and effort into you reviewing our business, we cannot find a record of you having stayed in any of our properties past or present. I trust one day in your own business, you appreciate the effort of ghost reviews.
★★★★★ 5/5
GoogleWhilst renting our flat in Stirling we were managed by MacLeod Lettings LTD. Ross and his team have been a pleasure to work with and made our stay very welcoming. They were always an email away if we ever had any issues or queries. Ross made our check out / inspection easy when we vacated the flat. We would recommend MacLeod lettings to anyone who is looking to rent a flat in the future.
Susanna · 11 June 2019
★★★★★ 5/5
GoogleMacleod Lettings have been looking after our properties for a number of years, they are always professional, responsive and a pleasure to deal with.Communication is smooth and whenever tenants report a need for repair or replacement, Macleod Lttings act quickly, no time is being wasted, also when it comes to finding a new tenant - when one tenant leaves, a new tenant is found and moves in almost immediately.
All certificates required are always being renewed when needed. They inspect properties once a year and keep in touch with tenants. I would highly recommend Macleod Lettings to both the tenants looking for a property to rent, and property owners who are looking for an easy to deal with and professional letting agents.
Artur · 18 July 2024
★★★★★ 5/5
GoogleI've been a tenant with Macleod Lettings for almost two years. In my opinion, the agency is excellent and highly recommended! The few issues I had in my tenancy were always approachable and efficient. Thanks to Ross, Daniel, Chantelle, and especially Duncan, who recently solved an issue with my boiler.
Mariana · 10 June 2023
★★★★★ 5/5
GoogleI came to the UK in September 2024 as an international student. I Have been renting an apartment in Glasgow city centre with MacLeod Lettings for one year now And I had an amazing experience. They were very professional right from the …
Shrutvid · 16 October 2025
★★★★★ 1/5
GoogleNo recommend. Choose a property from there between two accepted different properties. Wrong choice. I had to move out in a month as there are rats in flat. Could not sleep at all as i thought someone tried to break into window. Also Reported faulty in flat and rat situation many times. Nope, nothing helpful.
I had to contact with council my self by searching google. Now responses to pay me cleaning property Including faulty of flat i reported many many times.
If there is a situation like that, apologies is the first thing has to come and have to deal with the situation for living environment. (as i stayed there only a week because of rats)
You cant be turning to someone Now that ‘ i fixed the situations ‘ ..???
Very disappointed with the service and waste my money and especially time.
I would not wanting contract rather as a home owner or a tenant in the future.
Hyebin · 18 June 2024
★★★★★ 5/5
GoogleI have had dealings with McLeod Lettings on many Property related fronts , most recently for my Daughters Apartment find and duration of Let in Glasgow.
I can honestly say as a Company they are always proactive and Professional at all times and were a pleasure to deal with, in all aspects of the Let, from outset to completion.
Daniel whom was my Daughters appointed Property Manager, was patient, specific and most of all understanding with all aspects of her Let in all that became apparent through the Let’s duration.
I would have absolutely no hesitation in suggesting their Company for use, either as a Tennant or as a Landlord, in any aspect of Property Letting or Management.
Eddie · 18 June 2024
★★★★★ 5/5
Google7 years renting a property and whilst there were hiccups over the course of the lease, some in part my own fault some the fault of Macleod, as a whole they provided an efficient, fair and professional service. Closing the lease with Chantelle was expedited quickly and efficiently.
Kenneth · 10 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
