Hannells Allestree reviews in Park Farm Drive

★★★★★ 1/5

Trustpilot

An Absolute Disgrace

Disgraceful behaviour from the managing director Micheal Brains. We had arranged a viewing at 3pm but due to a hospital call we were 5 minutes late. Although we didn't know it at the time, as we turned down the road, we passed Michael screeching up to the junction in his Porsche. We arrived at the house but nobody was there so we called Hannells and were told that Micheal was there as he had called the office. We asked what car he drove to see if he was around and we were told he had a Porsche. The receptionist said she'd give him a call. We waited around and received a call back saying that due to Covid, we only had a 15 minute widow and as we were late Michael had gone to his next appointment! Now personally, I find that behaviour disgraceful and will not be using Hannells again.

Si · 23 June 2020

★★★★★ 5/5

Trustpilot

The experience was very soon ,good…

The experience was very soon ,good customer service all through.

Adeyemi · 20 January 2026

★★★★★ 5/5

Trustpilot

Review for Dawn at Hannells (Derby)

Maz · 24 September 2026

★★★★★ 5/5

Google

What an experience, in a good way! After 29 years in the same house, like most people we viewed moving with some trepidation, but we felt the time was right. We got in touch with Hannells to do a valuation for us and Nicola Manning came to our home. What a lovely warm lady, my partner who normally has a poor view of estate agents warmed to her immediately. She was honest from the start by asking us why we wanted to move at all and she said some lovely things about our house. She gave a valuation, which we were both surprised at, again in a good way, and said that she would sell it within a week at that price. She lied - she sold it in THREE DAYS. Well done Nicola! Also thanks to George and other members of the team, who always answered the phone promptly when you called, unlike another estate agent who will be remain nameless. This same estate agent valued our house at £40000 less!!!!!

Ronald · 29 May 2018

★★★★★ 1/5

Trustpilot

Rude, entitled and racist very unprofessional

Very terrible service we bought a house not a single person responded to our calls emails or messages and after 6 months of us selling and leaving our house they just sent one email saying the person doesn’t want to sell their house anymore and never responded again after that they were also very very rude came across very entitled and racist I wouldn’t recommend to anyone the only reason they are open is because there aren’t many more agents in derby

Anosh · 6 June 2024

★★★★★ 1/5

Trustpilot

Terrible service and multiple failed…

Terrible service and multiple failed sales have seriously impacted my family. After informing of our impending immigration plans we set our specific guidelines that only people with mortgage in principles should be sent to view our house. After three prolonged periods of sales subject to contract each time we were subsequently told buyer couldn’t get a mortgage. While this isn’t entirely Hannells fault we have felt let down at all steps of the process, whether this be no shows for viewings, repeated reminders of viewings after cancellations, no progress chasing for months during failed sales and little to no vetting of potential buyers! I wouldn’t advise anyone to use this service as you get very little for the sale commission and the service was overall poor to say the least. My house was removed from sale and now being dealt with by a more efficient estate agent.

Brett · 18 May 2024

★★★★★ 1/5

Google

Despite our offer being accepted, there was a noticeable lack of communication and updates afterwards, with only one-way communication from our end. About a month and a half later, we discovered through the broker that our offer had been lost. The entire experience was exceptionally unpleasant and showed a lack of respect.

Frankie · 28 February 2024

★★★★★ 5/5

Trustpilot

Prompt to the appointment and friendly…

Prompt to the appointment and friendly and efficient. Listened to my requirements and knowledge of the property. Valuation paperwork was emailed within the hour. Excellent service

John · 24 January 2026

★★★★★ 1/5

Trustpilot

Devastating financial loss

Valued, marketed and sold a house as a standard construction property. It turns out to be a non-standard construction, that requires a non-standard mortgage and non-standard insurance. I can't re-mortgage or sell the house, let alone for the price I paid. From a first time buyer with money in the bank, to the brink of bankruptcy in less than two years. After following the complaints procedure I was left with 'resolution' that amounts to we didn't know, so we don't care. The devastating financial loss and emotional distress has been handled despicably. No regulation, no liability, no care or concern.

Ashley · 28 February 2024

★★★★★ 1/5

Trustpilot

What progress chasers

What progress chasers? I've done more running round for Hannells and it is us who is paying them...........how does that work? We made the unfortunate mistake of listing our property with Hannells. The good news is we do have a buyer and a cash sale at that with no chain. So you would think everything would be simple and straight forward. You couldn't be more wrong. We have not received any kind of personal service and feel we are just a number to Hannells. We only receive updates on the progress of the sale when prompted by us. When we have received updates, it is clear that they have not progressed chased anything through because every time we have contact with them, there has been further and further delays. With any other discerning and conscientious estate agent they would be all over to prevent in the first instance. They do say that moving house is one of the most stressful things you can do in life and I am afraid to say that Hannells do not do anything to alleviate this. If I could swap estate agents now I would without a doubt, but feel that we are perhaps too far in now.

Jo · 12 January 2024

★★★★★ 5/5

Trustpilot

Hannells in Littleover have been very…

Hannells in Littleover have been very helpful and when we have phoned them or gone in they have always sorted us out ...

Jacqueline · 23 January 2026

★★★★★ 5/5

Trustpilot

The best property services provider

Mariusz · 6 June 2026

★★★★★ 1/5

Trustpilot

This company’ is extremely poorly…

This company’ is extremely poorly managed and the owners are obnoxious, rude and are clearly only interested in money. I never write reviews for anything, ever but I feel so strongly to warn others to AVOID. A wise person once told me about a famous saying, the fish rots from the head and that saying feels like it was penned specifically for this company.

Ted · 27 September 2024

★★★★★ 5/5

Trustpilot

After seeing the comments previous im…

After seeing the comments previous im shocked. The team at hannells have been nothing but polite kind and extremley helpful to me with buying a house solo. They have been more then happy to help eliza and amy especially with my never ending enquiries and can thank them enough for doing what the have for me. Id recommend all day long.

SC · 8 October 2024

★★★★★ 5/5

Trustpilot

Perfect

Sam who did the valuation, was amazing, so friendly and very professional and explained all in detail

Lee · 25 January 2026

★★★★★ 5/5

Trustpilot

On time great delivery of options, very professional

On time , very informative represented Hannels well .

Customer · 24 January 2026

★★★★★ 5/5

Trustpilot

What a loverly lady Jo was in…

What a loverly lady Jo was in Chaddesden branch

Kim · 23 January 2026

★★★★★ 4/5

Trustpilot

Very professional

Very professional, arrived on time and fully prepared.

Mr · 24 January 2026

★★★★★ 5/5

Google

Great experience selling our home with Hannells - the valuation advice was bang-on, photos looked great, and I'm pretty sure Sara knew more about the chain than all of the solicitors put together. We were kept up to date throughout and the sale progressed in good time despite some difficulties elsewhere in the chain. Thankyou all for your help

Ross · 15 April 2024

★★★★★ 5/5

Google

Brilliant team, very helpful, very understanding & kind. Been an extremely difficult time for us, but Hannells made it easier can't thank them enough!

MICHELLE · 15 April 2024

★★★★★ 4/5

Google

Hannells were very professional, Sara of the after sales team , Allestree branch kept me informed every step of the way , also answering some of my stupid questions , well done the whole hannells team at Allestree branch

Dale · 16 April 2023

★★★★★ 5/5

Google

Well done team! Great transaction. Very professional, always updated from day 1 until the end. Bonnie , Sarah and Sara many thanks

Marc · 15 April 2024

★★★★★ 1/5

Trustpilot

Another shady derby estate agent…

Another shady derby estate agent mis-advertising, mis-representing and mis-selling properties Facts. Property advertised or Rightmove as 85k. Nothing to suggest it’s offers over, guide price etc. Nothing to say that the property is a repossession property with no guarantee of actually being able to buy the property even after your offer is accepted in the advert.These facts are not actually disclosed until you ask the pertinent questions to a sales advisor!Findings will be reported to advertising standards agency and all relevant legal bodies to make organisations such as these a thing of the past!

King · 11 January 2022

★★★★★ 5/5

Google

Brilliant team, very helpful, very understanding & kind. Been an extremely difficult time for us, but Hannells made it easier can't thank them enough!

MICHELLE · 28 February 2024