Hannells Allestree reviews in Park Farm Drive

★★★★★ 5/5

Trustpilot

What I was looking for has been an indicative valutionation

What I was looking for has been proveded efficiently and pleasantly

Iain · 15 May 2026

★★★★★ 5/5

Trustpilot

So far Hannells have been great

So far Hannells have been great, supporting me through this process

Lis · 14 May 2026

★★★★★ 1/5

Trustpilot

Intending on moving to Derby

Intending on moving to Derby, I recently contacted Hannells Estate Agents on 14th May 2025. Being Muslim. I respectfully asked to be shown properties by a male, if possible. I was also concerned for my safety as Hannells Estate Agents insisted on knowing my home address; they said that this was for their safety. I did try and explain that I was happy to bring photograph ID to the viewing, but the line was disconnected. I have tried to email Hannells Estate Agents four times but have received no reply. I even called another of their Offices to try and resolve any issues. As of Wednesday 21st May 2025, despite giving them my telephone number, I am now being totally ignored. Appears that Hannells Estate Agents are in the business of “being offended” rather than selling houses. Difficult to trust any business that treats us with such disrespect. All this has been rather a shock and upsetting, especially as I visited Derby last weekend and everyone I met was very kind and helpful to me. Yusuf

Yusuf · 22 May 2025

★★★★★ 5/5

Trustpilot

Very nice lady ,(joe) explained every…

Very nice lady ,(joe) explained every thing thoroughly ty

Lynn · 15 May 2026

★★★★★ 5/5

Google

Hannells have been the epitome of professionalism. They were so approachable and kept me informed every step of the way over my super quick house sale! They came recommended and I would certainly recommend them to others. They would be my number 1 point of call should I need to move in future.

Pauline · 26 February 2025

★★★★★ 5/5

Trustpilot

Professional Company

Very professional company to deal with. The team very helpful and keep you informed along the road of selling your property.

Oriel · 21 January 2026

★★★★★ 5/5

Trustpilot

Communication excellent throughout the…

Communication excellent throughout the whole process

Mr · 20 May 2026

★★★★★ 5/5

Trustpilot

Friendly and very helpful service

Cuneyt · 27 May 2026

★★★★★ 5/5

Trustpilot

Very professional and informative

Tim · 20 May 2026

★★★★★ 5/5

Trustpilot

Bonnie came to see my property

Bonnie came to see my property. She was incredibly helpful and friendly. She offered useful advice. I will have no hesitation to use Hannells for my house sale.

Mrs · 7 June 2026

★★★★★ 1/5

Trustpilot

An Absolute Disgrace

Disgraceful behaviour from the managing director Micheal Brains. We had arranged a viewing at 3pm but due to a hospital call we were 5 minutes late. Although we didn't know it at the time, as we turned down the road, we passed Michael screeching up to the junction in his Porsche. We arrived at the house but nobody was there so we called Hannells and were told that Micheal was there as he had called the office. We asked what car he drove to see if he was around and we were told he had a Porsche. The receptionist said she'd give him a call. We waited around and received a call back saying that due to Covid, we only had a 15 minute widow and as we were late Michael had gone to his next appointment! Now personally, I find that behaviour disgraceful and will not be using Hannells again.

Si · 23 June 2020

★★★★★ 5/5

Trustpilot

The experience was very soon ,good…

The experience was very soon ,good customer service all through.

Adeyemi · 20 January 2026

★★★★★ 5/5

Trustpilot

Very helpful and efficient team

Stephen · 12 October 2026

★★★★★ 5/5

Google

What an experience, in a good way! After 29 years in the same house, like most people we viewed moving with some trepidation, but we felt the time was right. We got in touch with Hannells to do a valuation for us and Nicola Manning came to our home. What a lovely warm lady, my partner who normally has a poor view of estate agents warmed to her immediately. She was honest from the start by asking us why we wanted to move at all and she said some lovely things about our house. She gave a valuation, which we were both surprised at, again in a good way, and said that she would sell it within a week at that price. She lied - she sold it in THREE DAYS. Well done Nicola! Also thanks to George and other members of the team, who always answered the phone promptly when you called, unlike another estate agent who will be remain nameless. This same estate agent valued our house at £40000 less!!!!!

Ronald · 29 May 2018

★★★★★ 1/5

Trustpilot

Rude, entitled and racist very unprofessional

Very terrible service we bought a house not a single person responded to our calls emails or messages and after 6 months of us selling and leaving our house they just sent one email saying the person doesn’t want to sell their house anymore and never responded again after that they were also very very rude came across very entitled and racist I wouldn’t recommend to anyone the only reason they are open is because there aren’t many more agents in derby

Anosh · 6 June 2024

★★★★★ 1/5

Trustpilot

Terrible service and multiple failed…

Terrible service and multiple failed sales have seriously impacted my family. After informing of our impending immigration plans we set our specific guidelines that only people with mortgage in principles should be sent to view our house. After three prolonged periods of sales subject to contract each time we were subsequently told buyer couldn’t get a mortgage. While this isn’t entirely Hannells fault we have felt let down at all steps of the process, whether this be no shows for viewings, repeated reminders of viewings after cancellations, no progress chasing for months during failed sales and little to no vetting of potential buyers! I wouldn’t advise anyone to use this service as you get very little for the sale commission and the service was overall poor to say the least. My house was removed from sale and now being dealt with by a more efficient estate agent.

Brett · 18 May 2024

★★★★★ 1/5

Google

Despite our offer being accepted, there was a noticeable lack of communication and updates afterwards, with only one-way communication from our end. About a month and a half later, we discovered through the broker that our offer had been lost. The entire experience was exceptionally unpleasant and showed a lack of respect.

Frankie · 28 February 2024

★★★★★ 1/5

Trustpilot

Devastating financial loss

Valued, marketed and sold a house as a standard construction property. It turns out to be a non-standard construction, that requires a non-standard mortgage and non-standard insurance. I can't re-mortgage or sell the house, let alone for the price I paid. From a first time buyer with money in the bank, to the brink of bankruptcy in less than two years. After following the complaints procedure I was left with 'resolution' that amounts to we didn't know, so we don't care. The devastating financial loss and emotional distress has been handled despicably. No regulation, no liability, no care or concern.

Ashley · 28 February 2024

★★★★★ 5/5

Trustpilot

Prompt to the appointment and friendly…

Prompt to the appointment and friendly and efficient. Listened to my requirements and knowledge of the property. Valuation paperwork was emailed within the hour. Excellent service

John · 24 January 2026

★★★★★ 1/5

Trustpilot

What progress chasers

What progress chasers? I've done more running round for Hannells and it is us who is paying them...........how does that work? We made the unfortunate mistake of listing our property with Hannells. The good news is we do have a buyer and a cash sale at that with no chain. So you would think everything would be simple and straight forward. You couldn't be more wrong. We have not received any kind of personal service and feel we are just a number to Hannells. We only receive updates on the progress of the sale when prompted by us. When we have received updates, it is clear that they have not progressed chased anything through because every time we have contact with them, there has been further and further delays. With any other discerning and conscientious estate agent they would be all over to prevent in the first instance. They do say that moving house is one of the most stressful things you can do in life and I am afraid to say that Hannells do not do anything to alleviate this. If I could swap estate agents now I would without a doubt, but feel that we are perhaps too far in now.

Jo · 12 January 2024

★★★★★ 5/5

Trustpilot

Hannells in Littleover have been very…

Hannells in Littleover have been very helpful and when we have phoned them or gone in they have always sorted us out ...

Jacqueline · 23 January 2026

★★★★★ 1/5

Trustpilot

This company’ is extremely poorly…

This company’ is extremely poorly managed and the owners are obnoxious, rude and are clearly only interested in money. I never write reviews for anything, ever but I feel so strongly to warn others to AVOID. A wise person once told me about a famous saying, the fish rots from the head and that saying feels like it was penned specifically for this company.

Ted · 27 September 2024

★★★★★ 5/5

Trustpilot

The best property services provider

Mariusz · 6 June 2026

★★★★★ 5/5

Trustpilot

After seeing the comments previous im…

After seeing the comments previous im shocked. The team at hannells have been nothing but polite kind and extremley helpful to me with buying a house solo. They have been more then happy to help eliza and amy especially with my never ending enquiries and can thank them enough for doing what the have for me. Id recommend all day long.

SC · 8 October 2024