Trusted Agent profile · Park Farm Drive

Hannells Allestree reviews in Park Farm Drive

4.2

★★★★★ Great

149 reviews across 2 platforms

18 Park Farm Shopping Centre, Park Farm Drive, DE22 2QN

Hannells's office in Park Farm Drive, at 18 Park Farm Shopping Centre, is rated 4.2 out of 5 across 149 reviews on two platforms, including 40 Google reviews rated 4.3.

Google logo

4.3 / 5

40

Reviews on Google

This office

Trustpilot logo

109

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Park Farm Drive office, from every platform, shown as written. First names only.

5/5

Trustpilot

First home experience

Absolutely the best experience buying my first home with the help of Joe Nixon anytime I’ve needed to ask a question I get the answer and more with ease within minutes top guy

Emma · 5 September 2026

Agent replied · 25 September 2026

Hi Emma! Thank you for your brilliant review of your moving experience with Joe and the Alvaston sales team. We're pleased to see that your purchase has been a great experience and that Joe has been so helpful. The team pride themselves on delivering a top service and Joe in particular will be delighted to see your comments. On behalf of everyone here at Hannells, thanks again for your positive comments and we wish you all the best with your purchase! Kind regards, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

5/5

Trustpilot

Good communication

Good communication, always ready to help Sarah was always at the end of the phone.

Sue · 22 January 2026

Agent replied · 25 January 2026

Hi Sue! Thank you for your review of your moving experience with Sarah and the Allestree team. We're pleased to see that you felt they communicated well and that Sarah was always available to help. The team pride themselves on delivering a top service and Sarah in particular will be delighted to see your comments. On behalf of everyone here at Hannells, we wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move! Kind regards, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

1/5

Trustpilot

Apart from a voicemail I have received…

Apart from a voicemail I have received no follow up in writing. I have tried to speak to the person who carried out the valuation but she has not been available.

Barrett · 10 September 2026

Agent replied · 25 September 2026

Hi Barrett, Thank you for providing feedback on your valuation experience. We’re sorry that you feel the communication following the appointment did not meet your expectations. For clarity, since the valuation took place, our team has spoken with you about the property and its market value on three separate occasions: on 8th September, again on 9th September and earlier today. The branch valuer also attempted to contact you twice on Monday and left the voicemail you referred to. As you were advised at the time, she was then on annual leave and returned to the office today. We do, however, appreciate that you were expecting further information in writing. If there is anything you would still like confirmed, the team will be very happy to provide this. We value your continued custom and hope that we can resolve any outstanding concerns and provide you with a much more positive experience moving forward. Kind regards, Benjamin Brain Sales & Marketing Director Hannells, A Moving Experience...

5/5

Trustpilot

The staff member was a lovely lady

The staff member was a lovely lady , punctual. Had a nice informal chat . Made me feel comfortable & was helpful in answering my queries .

Miss · 15 September 2026

Agent replied · 25 September 2026

Hi Miss Bashir! Thank you for your review of your valuation experience with Rebecca and the Chellaston sales team. We're pleased to see that you found Rebecca to be punctual, helpful and made you feel comfortable. The team pride themselves on delivering a top service and Rebecca in particular will be delighted to see your comments. On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope that we can be of further service to you should you decide that now is the time to get moving! Kind regards, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

5/5

Trustpilot

Professional Service

Oliver arrived promptly. Was friendly and professional. Explained the sales process clearly and gave us a fixed price for the services of his company and recommended solicitor.

Gay · 14 September 2026

Agent replied · 25 September 2026

Hi Gay! Thank you for your review of your valuation experience with Oliver and the Littleover sales team. We're pleased to see that you found Oliver to be friendly, professional and that he explained everything clearly. The team pride themselves on delivering a top service and Oliver in particular will be delighted to see your comments. On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and if there's anything more we can do to help, please feel free to get in touch! Kind regards, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

5/5

Trustpilot

The Gentleman had a lot of knowledge of…

The Gentleman had a lot of knowledge of the property befor he arrived. Including the original pictures when we purchased it. Good valuation. Would highly recommend .

M · 12 September 2026

Agent replied · 25 September 2026

Hi there! Thank you for your review of your valuation experience with Oliver and the Littleover sales team. We're pleased to see that you found him to be knowledgeable and that you would highly recommend. The team pride themselves on delivering a top service and Oliver in particular will be delighted to see your comments. On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving! Kind regards, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

4/5

Trustpilot

Very slow start after making it clear I…

Very slow start after making it clear I was out to sell… I had found a property and my sale was dependent on securing…

Deborah · 16 September 2026

Agent replied · 25 September 2026

Hi Deborah! Thank you for your review of your moving experience with Lauren, Gemma, Steve and the Littleover sales team. We're pleased to see that after what was a slow start, the team provided clear communication and secured a sale quickly. We apologise that you felt the process of getting the property to market was a little disjointed - it's not our usual standard and we'll be looking into why to make sure it doesn't happen again. Nonetheless, the team pride themselves on delivering a top service and will be happy to see your comments about the process once everything was live. On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move! Kind regards, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

5/5

Trustpilot

We recently had Oliver from Hannells…

We recently had Oliver from Hannells come to value our home, and we honestly couldn’t have asked for a more professional and genuine experience.

Karen · 14 September 2026

Agent replied · 25 September 2026

Hi Karen! Thank you for your brilliant review of your valuation experience with Oliver and the Littleover team. We're pleased to see that you found Oliver to be professional, honest and that he took the time to answer all of your questions. The team pride themselves on delivering a top service and Oliver in particular will be delighted to see your comments. On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving! Kind regards, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

5/5

Trustpilot

Polite

Polite, informative and gave, what I consider, an honest opinion on the potential value of the house though was expecting a slightly higher price.

Richard · 8 September 2026

Agent replied · 25 September 2026

Hi Richard! Thank you for your review of your valuation experience with Oliver and the Littleover sales team. We're pleased to see that you found him to be polite, informative and honest with his valuation. The team pride themselves on delivering a top service and will be delighted to see your comments. On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving! Kind regards, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

1/5

Trustpilot

Diabolical company

I chose to sell my property with Hannells in Mickleover, largely due to the initial valuation carried out by Sam, who made a strong and positive impression. Unfortunately, my experience from that point onward was extremely disappointing.

Louise · 3 June 2026

Agent replied · 7 June 2026

Hi Louise, Thank you for taking the time to leave your feedback. We're sorry to read that your experience did not meet your expectations. We appreciate that selling a property can be a significant and sometimes stressful process, particularly for first-time sellers, and we're disappointed to learn that you were unhappy with the service you received. We take all customer feedback seriously and will review the points you have raised internally. We wish you all the best in your new home. Kind regards, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

5/5

Google

I would like to extend my sincerest appreciation to Kim, who has been an exceptional asset at Hannells Estate Agents. Throughout the ongoing process of my property purchase, Kim consistently demonstrates a proactive approach, always staying one step ahead. Her timely communication and dedication to ensuring I am informed during the chase-up process have been invaluable. Kim provides a remarkable level of service, diligently exploring the best options available to me and presenting sensible business decisions that make a significant difference. Her fast email responses and detailed breakdowns of the next steps instill confidence and clarity during what can often be a stressful time. Additionally, I would like to express my gratitude to Kim's colleagues for their slick responses and great perseverance in supporting the overall process. Their teamwork and commitment are evident and greatly appreciated. Hannells is fortunate to have such an outstanding team, and congratulations to the agency for hiring individuals like Kim. Thank you once again for your exemplary service! Mr S Singh

It · 25 April 2025

Agent replied · 28 May 2025

Hi Mr Singh! Thank you for taking the time to write such a fantastic review of your moving experience with Kim and the Allestree team. We're so pleased to see that you've found the team to be supportive and efficient with their responses - and that Kim in particular has been exceptional. The team there pride themselves on delivering an exemplary service and Kim will be over the moon to see your detailed and thoughtful feedback. On behalf of the whole team here at Hannells, thank you again for such an outstanding review and we look forward to being of service to you again in the future when it's time for your next move! All the best, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

5/5

Trustpilot

We bought our house through Hannels in…

We bought our house through Hannels in 2018 and had excellent service. We had the house valued again 2026 and excellent once again. Would have no doubts in recommending. Sam Harrison very professional and nice guy.

Customer · 3 June 2026

Agent replied · 7 June 2026

Hi customer! Thank you for your review of your valuation experience with Sam and the Mickleover team. We're pleased to see that both of your experiences have been excellent and that you found Sam to be both professional and a nice guy. The team pride themselves on delivering a top service and Sam in particular will be delighted to see your comments. On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and if we can be of further service to you please feel free to get in touch! Kind regards, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

5/5

Trustpilot

Honest feedback

Arrived on time to do a valuation, supplied an honest feedback with advice on best way to market the property.

Andrew · 10 September 2026

Agent replied · 25 September 2026

Hi Andrew! Thank you for your review of your valuation experience with Bonnie and the Allestree sales team. We're pleased to see that you found Bonnie to be punctual, honest and provided useful advice on how to market your property. The team pride themselves on delivering a top service and Bonnie in particular will be delighted to see your comments. On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving! Kind regards, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

5/5

Trustpilot

Great communication

Sam talked me through a process I have zero understanding of, made the whole situation feel possible.

Marie · 4 September 2026

Agent replied · 25 September 2026

Hi Marie! Thank you for your review of your valuation experience with Sam and the Mickleover sales team. We're pleased to see that Sam took the time to talk through the process with you and made the whole situation seem possible. The team pride themselves on delivering a top service and will be delighted to see your comments. On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and if there's anything more we can do to help, please feel free to get in touch! Kind regards, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

5/5

Trustpilot

Prompt professional service

The valuation was carried out by Heather who was helpful interested and knowledgeable

Lorraine · 19 September 2026

Agent replied · 25 September 2026

Hi Lorraine! Thank you for your review of your valuation experience with Heather and the Alvaston sales team. We're pleased to see that you found Heather to be helpful, knowledgeable and was genuinely interested. The team pride themselves on delivering a top service and Heather in particular will be delighted to see your comments. On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving! Kind regards, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

5/5

Trustpilot

Impressive local knowledge and no…

Impressive local knowledge and no frills advice from Heather - thank you

DrHibbert · 20 September 2026

Agent replied · 25 September 2026

Hi Dr Hibbert! Thank you for your review of your valuation experience with Heather and the Alvaston sales team. We're pleased to see that you were impressed with Heather's local knowledge and that she provided straight-forward, no-nonsense advice. The team pride themselves on delivering a top service and Heather in particular will be delighted to see your comments. On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we be help to find a buyer and get you sold! Kind regards, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

5/5

Trustpilot

It’s have a wonderful and exemplary…

It’s have a wonderful and exemplary experience in my property journey with Hannells.

Efemwonyi · 10 September 2026

Agent replied · 25 September 2026

Hi Efemwonyi! Thank you for your 5-star review of your moving experience with Sharon and the Alvaston sales team. We're pleased to see that you have found Sharon to be supportive, professional and has communicated well. The team pride themselves on delivering a top service and Sharon in particular will be delighted to see your comments. On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope we can help you to find the perfect next home and get you mnoved! Kind regards, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

5/5

Trustpilot

Quick and efficient responses to…

Quick and efficient responses to questions and booking viewings

Helen · 7 September 2026

Agent replied · 25 September 2026

Hi Helen! Thank you for your review of your viewing experience so far with Lorna and the Chaddesden sales team. We're pleased to see that you have found them to be quick, efficient and have responded to your questions whilst booking viewings. The team pride themselves on delivering a top service and will be delighted to see your comments. On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope we can play a part in helping you to find your new home! Kind regards, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

5/5

Google

Sara and Sarah were very helpful during our property purchase. We experienced a few delays on our side at conveyancing, but Sara was able to keep the sellers updated and re assure them of our position. Thanks team, keep up the good work!

Louise · 15 April 2024

Agent replied · 2 January 2024

Hi Louise! Thank you so much for taking the time to leave such a positive review of your moving experience with Sara, Sarah and the rest of the Allestree team! 🙌 They pride themselves on their communication and being helpful so to see this highlighted in your comments will make their day - especially Sara and Sarah! 😁 On behalf of the whole team here at Hannells, thank you for your custom and we all wish you many happy new memories in your new home! All the best, Hannells! ❤🎅

5/5

Trustpilot

The staff are helpful and supportive

Helen · 23 September 2026

Agent replied · 25 September 2026

Hi Helen! Thank you for your review of your moving experience with the Littleover sales team. We're pleased to see that you found them to be helpful, supportive and kept you updated throughout the selling process. The team pride themselves on delivering a top service and will be delighted to see your comments. On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we hope we can be of service to you again in the future should you have any property needs! Kind regards, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

5/5

Trustpilot

Very helpful and professional valuation.

John · 20 September 2026

Agent replied · 25 September 2026

Hi John! Thank you for your review of your valuation experience with Bonnie and the Allestree sales team. We're pleased to see that you found Bonnie to be both helpful and professional. The team pride themselves on delivering a top service and Bonnie in particular will be delighted to see your comments. On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you when the time is right to get the property on the market! Kind regards, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

5/5

Trustpilot

Very informative and helpful!

ID · 17 September 2026

Agent replied · 25 September 2026

Hi ID! Thank you for your review of your valuation experience with Sam and the Mickleover sales team. We're pleased to see that you found Sam to be helpful and informative. The team pride themselves on delivering a top service and will be delighted to see your comments. On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving! Kind regards, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

5/5

Trustpilot

Hannells estate agents Allestree Derby

Professional staff who were always ready to respond to assist with any questions. Nothing seemed to be too much trouble to them. Able to explain any legal issues. Always made to feel welcome in the office.

Nicholas · 21 January 2026

Agent replied · 25 January 2026

Hi Nicholas! Thank you for your review of your moving experience with Sarah and the Allestree team. We're pleased to see that you found them to be professional, always ready to respond and always made you feel welcome in the office. The team pride themselves on delivering a top service and will be delighted to see your comments. On behalf of everyone here, thank you for trusting Hannells with the sale of your property. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move! Kind regards, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

5/5

Trustpilot

Very professional and excellent advice

Very professional and excellent advice, very clear of what’s involved in selling my house. 100% recommend in using hannells.

Paul · 4 June 2026

Agent replied · 7 June 2026

Hi Paul! Thank you for your review of your valuation experience with Heather and the Alvaston team. We're pleased to see that you found her to be professional an provided excellent advice about what's involved in selling your property. The team pride themselves on delivering a top service and will be delighted to see that you would 100% recommend them. On behalf of everyone here, thank you forb inviting Hannells to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving! Kind regards, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

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Questions about Hannells Allestree

How many reviews does Hannells Allestree have?

Hannells's Park Farm Drive office has 149 reviews across two platforms: 40 on Google, 109 on Trustpilot.

What is Hannells Allestree's rating?

Hannells Allestree is rated 4.2 out of 5 across all 149 reviews, and 4.3 out of 5 on Google from 40 reviews.

Where is Hannells's Park Farm Drive office?

Hannells Allestree, 18 Park Farm Shopping Centre, Park Farm Drive, DE22 2QN.

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