Every review we hold for the Paddock Wood office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotParking space blocked,smashing fire doors, no replies
We bought the last flat on Chipping Barnet Brook Valley Gardens development and here are our current problems:1-They rushed us to pay all the money, but did not allow us for a home tour to see and mark the snags before moving in. Instead, we have been dealing with the bits and pieces for the past 1.5 months instead of enjoying our flat since nobody checked them properly although they had our exact moving in date.2-Our parking spot is out of use since the day we moved in and nobody told us that before we moved in. It has been surrounded by fencing although the sales manager said it was going to be opened by the first week of February. - Deadlines mean nothing to them and they just do not care about how you deal with these news. Are you having an expensive car? Just park it outside. Stolen? Not their problem.Why am paying a service charge then?3-We live right next to the fire doors and they are super heavy. Some neighbours do not know how to close them silently by using a knob and our windows shatter. No signs on the doors at all or nobody is sending an internal email. You can wake up at 5 am with a door smash. 4-No emails or updates like other developers do in every few weeks. No communication. I have been waiting for more than a week for solutions. The Problems we had throughout the mortgage process:1-The sales office put the flat back on the market without letting us know when we were going through the mortgage process. No emails, no calls, nothing. We accidentally found this out online. The sales office is a partnership with a different company and they never apologised for the stress they have caused.2-They did not exchange the flat on the agreed date and they decided to relay the whole decking and asked for 2-3 more days and did not compensate the amount we lost due to these delays.If you want to live with stress and chase people and feel like you are doing their job, buy from Countryside. If not, pick a different developer for your piece of mind.
Cagla · 13 March 2023
★★★★★ 1/5
TrustpilotStay away
Please stay away from this builder.... The amount of stress and anger they've caused is immense and they could barely care. The cutomer services team is barely able to do their job, had a techinician booked aince December to take care of snags on 1st and 2nd of March, and somehow the customer services team managed to undo this. After I called and they arranged for a contractor to come and cover some of the snags they suggested the rest of them will be tackled in May!! I'm sure the actual team are trying but the service is beyond any imaginable level.If you want to make an MD complaint it gets to the head of customer services so there is no actual point in doing so. All you get is apology emails and have to actually ask for actions to be taken on the back of complaints.The development has been abandoned since September, when they finished the last house on the estate, and the road hasn't been tarmacked to this date and more than half has no street lighting. Once they hand you the keys it's like they blacklist you. Feel bad for the customer service team as I'm sure all they hear is complaints, but the managemnt needs to take some action to improve the level of service.
Bogdan · 9 March 2023
★★★★★ 1/5
TrustpilotStay clear or expect problem after problem…
Honestly since buying this home there has been snag after snag and issue after issue. Everytime I have needed a snag fixed I have emailed/called countryside and given the line “we will get back to you” they don’t. You have to call them to chase everything and they say the issues are with contractors or whatever or also do not get in touch. It took them over a year to fix a leaking shower. The most recent problem is the thermostat has stopped working and there is no heat downstairs on the landings etc having called the emergency line and being 36weeks pregnant you think they would be on top of it. Not at all, 5 days in with no heat and no one coming out to fix it. I have been told several times it’s with a contractor, I was then told I have heat upstairs it’s not treated as urgent. Then I have been told I may need to buy heaters in the mean time and be reimbursed for them. Not one person has even been out to look at the thermostat to see what the problem is and if it can be fixed but contractors are “waiting for a part” If you have a problem expect a lot of “I will chase them and call you back” (they won’t) “it’s been picked up by contractors” (who aren’t willing to do the jobs so don’t) and overall “I’ll get back to you” (no one does)Stay clear and spend your money elsewhere
Ami · 9 March 2023
★★★★★ 5/5
TrustpilotI cannot fault anything at countryside…
I cannot fault anything at countryside properties so far. They are so helpful and welcoming and nothing is too big or too small. Annabel from the Abbotsfield development has been a blessing. She is really making this process a lot better and I am so thankful for her to be helping us with our first ever house!
Sophie · 4 March 2022
Agent replied · 12 June 2024
Hi Sophie, thank you for taking the time to share your review. We're so pleased to hear you had such a positive experience buying with us.
★★★★★ 1/5
TrustpilotStay away - awful service
In 2013 I purchased a new property in London E16 built by Countryside. After few years we started having a back surge in the bath when using dishwasher. I kept unblocking it but last year it got completely blocked. I contacted Countryside in August last year as I believed that there was something wrong with the plumbing. I sent them pictures and described the problem but they insisted to get an official report from plumber and refused to sent their own team to investigate. I eventually got a plumber who I paid for the report, in which he suggested that the gradient of the pipes is too shallow and a larger diameter pipes should have been installed. When I forwarded this to Countryside, they suddenly claimed that I could've made alternation to the original plumbing and also that they cannot help as this is now outside of their warranty. When I asked to check their original installation documents to see that no changes were made and also asked them why they haven't said at the beginning that the warranty has expired but instead insisted on the report which I had to pay for, the Customer Service manager Sian Smith sent me a generic vague response without answering my direct questions. This is after 10+ emails sent there and back. Please stay away from Countryside because once you purchase a property from them, they wash their hands off it and deny any future responsibility.
Matus · 2 March 2023
★★★★★ 1/5
TrustpilotAs a buyer of Countryside you can't…
As a buyer of Countryside you can't fault the quality of the build but.....they are sneaky as and sell off all the land around and don't care if this causes problems.. don't buy from them...the stress is just not worth it.... greedy company just want a profit!! Avoid at all costs..
Natalie · 16 November 2022
Agent replied · 12 June 2024
Hello, we're sorry to hear you haven't received the level of service we'd expect. If you could please email group@cpplc.com with your address, the relevant team will be in touch to look into this further for you.
★★★★★ 1/5
TrustpilotWhen I saw all these "cut and paste"…
When I saw all these "cut and paste" answer from Countryside in this forum, I am feeling the frustration from these people and believe in their comments.The answer is not sincere and looks like telling me "OK, I heard it, I heard it" and I feel un-comfortable to buy my new home from them, although I have contacted them today for a reservation.
Max · 24 December 2020
Agent replied · 12 June 2024
Hello, we are sorry to hear you feel this way and would encourage you to speak to your sales team to talk through any concerns you may have. If you would like to discuss anything further please email group@cpplc.com.
★★★★★ 5/5
TrustpilotPuchase at Wilson Chase and sales staff excellent. Five Stars!
My partner and I purchased an Oakham at the Wilson Chase development and we cannot thank all of the sales staff enough. We dealt directly with Rachel and Anne whom both were very friendly from our first visit to the marketing suite and extremely helpful and accommodating throughout the whole process. We highly recommend and could not be happier with our purchase. Thank you countryside.
Shane · 22 May 2020
Agent replied · 12 June 2024
Thank you so much for your positive feedback Shane. We're so pleased to hear you've had a great experience with us and have passed your comments onto the team.
★★★★★ 1/5
TrustpilotJoke! Avoid countryside awful after sale customer service department from West Midlands!!
Bluebell manor Telford terrible eperience. AVOID Seven months of hell!!!!Customer service are useless they don’t reply to e mails! They are rude and unprofessional. When we purchased the house everything was so helpful and telling us how their build quality was exceptional and they go that extra mile. Once you have moved in and they have your money they don’t want to know we had so many snagging problems the kitchen was fitted awful for starters, and the dishwasher we paid them £600 for the door couldn’t open. they send cowboys round to fix the problems then they couldn’t fix it! then the window fasteners we far too small for the windows so they wouldn’t close completely therefore wind blowing through and clattering our blinds. Also The radiators in the front room are far too small so along comes winter and it’s freezing in the lounge. So we Have purchased a new property and we can’t use the lounge. We’re still waiting for this to be sorted. The garden is severely waterlogged its made the house damp as the water runs downhill towards the back of the property we’ve had black mold on the kitchen wall. Chris the customer service manager came out with a drainage expert. The expert advised us that the lawn was severely waterlogged the patios are puddles and we definitely need drainage channels in the garden. Chris promised us that this would be done and they would sort it out asap. It needed to get priced up etc etc and he would be in touch. But we have been fobbed off so many times by Chris and his crew, it’s disheartening And such hard work. We feel so dissatisfied with the whole new build idea. So Chris has just come back to us with - 14/02/2023 the garden won’t get drainage as promised, but 12 holes in a square and this will need to be monitored over a period of months. We know he is hoping we get fed up and do the drainage ourselves as our neighbours have done down to none replying to e mails and frustration, We also know it’s down to cost and we’re getting fobbed off again. So the plans we have for our new garden can’t go ahead. We have purchased garden slabs and we’re going to have our garden done. But we know if we touch any part of the garden that’s it. We have no chance! As legally we have no case. So now we’re getting NHBC and a solicitor involved. If I were you I’d save your self a lot of heartache and stress and don’t buy off countryside. Once they have your money they don’t want to know. Honestly this had made us so Ill.Avoid Countryside
Shelley · 14 February 2023
★★★★★ 1/5
TrustpilotJoke! Avoid countryside awful after sale customer service department from West Midlands!!
Bluebell manor Telford terrible eperience. AVOID Seven months of hell!!!!Customer service are useless they don’t reply to e mails! They are rude and unprofessional. When we purchased the house everything was so helpful and telling us how their build quality was exceptional and they go that extra mile. Once you have moved in and they have your money they don’t want to know we had so many snagging problems the kitchen was fitted awful for starters, and the dishwasher we paid them £600 for the door couldn’t open. they send cowboys round to fix the problems then they couldn’t fix it! then the window fasteners we far too small for the windows so they wouldn’t close completely therefore wind blowing through and clattering our blinds. Also The radiators in the front room are far too small so along comes winter and it’s freezing in the lounge. So we Have purchased a new property and we can’t use the lounge. We’re still waiting for this to be sorted. The garden is severely waterlogged its made the house damp as the water runs downhill towards the back of the property we’ve had black mold on the kitchen wall. Chris the customer service manager came out with a drainage expert. The expert advised us that the lawn was severely waterlogged the patios are puddles and we definitely need drainage channels in the garden. Chris promised us that this would be done and they would sort it out asap. It needed to get priced up etc etc and he would be in touch. But we have been fobbed off so many times by Chris and his crew, it’s disheartening And such hard work. We feel so dissatisfied with the whole new build idea. So Chris has just come back to us with - 14/02/2023 the garden won’t get drainage as promised, but 12 holes in a square and this will need to be monitored over a period of months. We know he is hoping we get fed up and do the drainage ourselves as our neighbours have done down to none replying to e mails and frustration, We also know it’s down to cost and we’re getting fobbed off again. So the plans we have for our new garden can’t go ahead. We have purchased garden slabs and we’re going to have our garden done. But we know if we touch any part of the garden that’s it. We have no chance! As legally we have no case. So now we’re getting NHBC and a solicitor involved. If I were you I’d save your self a lot of heartache and stress and don’t buy off countryside. Once they have your money they don’t want to know. Honestly this had made us so Ill.Avoid Countryside
Michelle · 14 February 2023
★★★★★ 5/5
TrustpilotGreat buying experience with Countryside Partnerships
Great buying experience with Countryside Partnerships so far. From viewing the show homes to getting help with the financial side of things, help was on hand every step of the way. What's more, so much is included in the price of the home compared to other housebuiders. Can't wait to get the keys. Thank you Countryside!
W · 15 March 2022
Agent replied · 12 June 2024
Thank you for taking the time to share your review. We're so pleased to hear you had such a positive experience buying with us and have passed your feedback onto the team.
★★★★★ 5/5
TrustpilotCountryside properties Wakefield sales team
Countryside properties Wakefield - Rhodri and Gavin go above and beyond to help in any situation they can do. We are currently in the process of purchasing our new home on the Wakefield city fields estate. The sales team are fabulous and have helped us in our journey so far.We look forward to moving in the next coming months ahead.
Kayleigh · 24 June 2021
Agent replied · 12 June 2024
We are pleased to hear your positive feedback Kayleigh and Jack. Thank you for taking the time to leave a review, we have passed this onto the team internally.
★★★★★ 1/5
TrustpilotBad Bad Bad !!!
Bad Bad Bad !!!! Whenever i call them to ask for an appointment they always tell me to hangout and they will call and never call ...and last time this happened again and when i called them again after an hour to ask for an appointment for a new listed property they told me its gone ...how come?! ... No care No respect !!!
Mai · 29 June 2020
Agent replied · 12 June 2024
Hello Mai, sorry to hear you are not experiencing the customer service we would expect, even in these unprecedented times. Please email group@cpplc.com if you would like to discuss this further.
★★★★★ 1/5
TrustpilotVirtually Non-existent Customer Services
What a surprise! Following the appearance of my review complaint on this website I emailed as instructed in Countryside’s response to my review.I have received a standard holding email in response stating that Customer Services need more time to investigate and the officer will endeavour to keep me informed. My initial email was sent almost 4 months ago in September 2022!I have just read on the Trustpilot website the numerous similar problems experienced by other buyers of Countryside properties and regret not reading them prior to my purchase.
ELAINE · 19 January 2023
★★★★★ 5/5
TrustpilotThank you Richard!
Countryside, Beam Park team has been an amazing!We have received first class customer service from Richard Gordon and we can't thank him enough. He has been very professional and guided us every step of the way to purchase our dream home. There are many companies offering the new developments around the country but at the end of the day, the people make the difference.
Battsetseg · 27 May 2020
Agent replied · 12 June 2024
Thank you for taking the time to leave your review. We are so pleased to hear you have had a good experience with the team and will pass on your feedback.
★★★★★ 5/5
TrustpilotExcellent Service by the staff
I am so happy with the service provided at the Abbotsfield site. Both Annabel and Angie have been nothing but helpful throughout our journey so far.To them, no question was a stupid question as we are all first time buyers at some point in our lives. Looking forward to working with them again further down our house buying journey!
Olivia · 4 August 2021
Agent replied · 12 June 2024
Hi Olivia, thank you for your positive review. We are pleased to hear you have had a great experience and have shared your comments with the team.
★★★★★ 1/5
TrustpilotWe having a terrible experience with…
We having a terrible experience with the purchase of countryside. Still awaiting for completion date after 15 months of delays we lost our mortgage offer which was for one year 2.17% now the new one is 4.9%Black hole of wasting money. Now we even have no any other option. They never replay to the asked questions, just reply an automated email that says they received the email….. never deal with them!!!!WORST COMPANY ON THE EARTH!!!!!!!!AVOID IT PLEASE!!!!!!!!!!!
JK · 13 April 2023
★★★★★ 5/5
TrustpilotFantastic company and fantastic home
Fantastic company and fantastic homes! I absolutely love my new home. The service we’ve received from reserving the plot to moving in and dealing with minor snags has been really helpful and friendly. Sian in the sales office was wonderful from start to finish and chris the site manager has been amazing since we moved in, can’t do enough!Highly recommend!
Rachel · 23 March 2021
Agent replied · 12 June 2024
Hi Rachel, thank you for taking the time to leave your review. Its great to hear your experience has been so positive and we will share this feedback with the team.
★★★★★ 5/5
TrustpilotExceptional service
The team at City fields Gavin and Rhodri have been exceptional throughout the whole process. As a family who have never purchased new build they have advised and supported throughout. The spec in the homes is by far the best we have seen on our long journey to finding our new forever family home.
Lisa · 23 March 2022
Agent replied · 12 June 2024
Hi Lisa and Matt, thank you for taking the time to share your review. We're so pleased to hear you had such a positive experience buying with us and have passed your feedback onto the team.
★★★★★ 5/5
TrustpilotOutstanding customer service
Outstanding customer service! Ed Meliuskanas could not of help us more, every question asked was throughly answered, every detail explained and such kind and welcoming attitude. We can not wait to move onto our forever home. Ed has made everything so straightforward and stress free can not thank him enough. What a credit to the countryside team. Highly recommend
Georgia · 15 May 2021
Agent replied · 12 June 2024
Hi Georgia, thank you for leaving a review. We are pleased to hear your journey with us has been so positive and will ensure this gets passed on to the team internally.
★★★★★ 5/5
TrustpilotGreat experience with Ed Meliuskanas!…
Ed Meliuskanas at Ashmere Countryside offered us fantastic experience and ensured we could secure the house we really wanted! Great personality and professional approach to the client. Thank you Ed for making this process so smooth!!We will definitely go for his services again when we will be ready for 2nd house! Anna & Ludovic
Anna · 6 February 2022
Agent replied · 12 June 2024
Hi Anna, thanks for taking the time to share your experience with us - we will share your feedback with the team.
★★★★★ 1/5
TrustpilotDO NOT BUY
DO NOT Buy a property from them. They do not take responsibility for damages after spending £1000's. They use cheap materials on the houses to cut costs. Only interested in making money from you, after sales service is the worst ever. Many people on our estate are selling due to this dodgy company
LOS · 15 March 2022
Agent replied · 12 June 2024
Hi LOS, we're sorry to hear this. If you would like to raise this further, please do email group@cpplc.com and someone will be in touch.
★★★★★ 5/5
TrustpilotThe Countryside Ashmere development…
The Countryside Ashmere development (Kent) looks really exciting. Ed has been extremely helpful, patient and knowledgeable as we carefully considered the prospect of acquiring one of the properties there. I highly recommend him. A big thank you Ed for all your support which has been invaluable. We look forward to securing something in the not too distant future.
Ugo · 1 May 2021
Agent replied · 12 June 2024
Hello, thank you for taking the time to leave a review. We are pleased to hear your journey with us has been positive and have shared this with the team internally.
★★★★★ 5/5
TrustpilotExcellent new home and community
Our journey with Countryside was smooth, supportive and straightforward. From beginning to end Brad and Nicole answered any queries, should a variety of routes for various requests and made the move more stress free. We love our home and neighbourhood and would highly recommend anyone to use Countryside. The finish of our home is of high quality; where there have been problems customer care have rectified them quickly with excellent contractors.
Cairo · 2 August 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
