Countryside Homes Home Counties South Paddock Wood reviews

★★★★★ 2/5

Trustpilot

Disappointed with customer support

We moved into our house at the end of May, On inspection we found a lot of snags with the property ranging from shoddy wiring, Doors and windows not closing properly, Raised floors, poor decor, Damage to various bricks on the outside of the property to parts of the roof that look like it's been installed by a toddler. The list goes on. We have been in touch with customer support and some of these issues have been resolved, With other issues various dates had been given to us for when contractors would attend and they did not turn up and are still outstanding.

Dan · 26 September 2022

★★★★★ 1/5

Trustpilot

Nothing but incompetence!

Nothing but incompetence!! Got the borders wrong, took months of mainly ignored emails to get them to admit the mistake. Damage to property trying to fix their errors. Still unresolved, caused stress, and loss of earnings having to take time off work when they set appointments and fail to turn up! Asked for compensation which is currently being refused as 'they don't pay compensation' joke of a company avoid at all costs!

Natalie · 14 June 2023

★★★★★ 5/5

Trustpilot

The service all the guys from country…

The service all the guys from country side has been fantastic from start to finish nothing too much trouble and have always insisted there only a phone call away can’t thank the guys enough for helping me and my wife choose our forever home We would highly recommend any one looking for there new home to come to countryside

Lee · 10 November 2020

★★★★★ 1/5

Trustpilot

DISHONEST COMPANY!!

I’ve been in my property for 2 1/2 years. For 2 of those years I’ve been trying to buy my freehold WITHOUT ridiculous covenants in! I have ONLY JUST had a reply to be told no, even though you took them out for my neighbor at the point of purchase!!! I was lied to by staff at the show homes saying any restrictions are just temporary and once the builders were off site they wouldn’t apply. I was enticed to use their recommended solicitor with a free dishwasher who neglected to tell me anything about covenants, which are actually in for LIFE!! These include things like making me PAY for permission to add/remove plants from my own garden. Or paint my front door, or change internal doors. If you wanted an extension you have to pay for an architect to design it, so you can pay to submit your plans to countryside and they can just refuse anyway. When we were first in they tried to get out of fixing most of the snags. They sent a manager out at one point who spoke to me terribly infront of my 10 year old and made me cry! Absolute disgrace of a company!!

Siobhan · 8 September 2022

★★★★★ 5/5

Trustpilot

A very happy customer

Rhodri and Gavin at countryside Wakefield have made our house buying journey so smooth and stress free. They have been trying to help beyond the limits and are so so professional. We are very happy and satisfied with them - Excellent and 5 star rating for these two.

Sadia · 2 September 2022

★★★★★ 5/5

Trustpilot

Wilson Chase

The staff at the Wilson Chase site we’re extremely helpful in helping my girlfriend and I buy our first home together.We had no clue what to do or expect and the girls made us feel so calm and relaxed and guided us through purchasing our home smoothly. They pointed us in all the right directions and honestly could not fault them.

Adam · 11 February 2020

★★★★★ 5/5

Trustpilot

Friendly and very helpful

Have found countryside very helpful and always someone there to help you. Always very friendly and guide you through each step of securing your house. It is a big purchase and something you need to get right, so they are there to help you and explain everything.Everyone I have spoke to has been lovely and I would highly recommend countryside.

L · 30 May 2020

★★★★★ 5/5

Trustpilot

Highly recommend

Annabel is absolutely fabulous to deal with, everything going swimmingly so far!

K · 24 May 2020

★★★★★ 5/5

Trustpilot

I would thoroughly recommend purchasing…

I would thoroughly recommend purchasing a home from Countryside. I have had an amazing experience right from the first day I contacted Rhodri about viewing the show home. The team there have been really helpful, polite, informative and friendly and I felt at times went out of their way to make me and my partner feel welcome.

Kate · 25 February 2021

★★★★★ 5/5

Trustpilot

Excellent Customer Service

I am highly impressed and delighted with the excellent and exceptional customer service delivered by Karen and Sonia at The Colleys, Grantham. From the viewing, to the purchase, completion and key collection; they made every step seamless and hassle-free. We moved in on our anticipated completion date and we just love our house 100%.

Temi · 11 September 2021

★★★★★ 5/5

Trustpilot

Rivers Edge, Warrington.

So glad I have purchased Rivers Edge, Warrington ! All the way through Lisa and Nicola have helped me a lot in buying my property. A lot of assistance have been provided! After we get the key, the site manager Chris always has swift reply and action in dealing with my house’s issues. Without Chris , I will not be settling in smoothly! Thanks a lot ! Highly appreciated!

Ella · 1 August 2023

★★★★★ 1/5

Trustpilot

This company is shocking

This company is shocking. Our flats were contracted to build the homes. The homes are not sealed well. They hide the work with cosmetics. Rodent infestation due to open pipes , meanwhile not sealed , lots of holes and gaps left behind the kitchen and bathroom.Ceiling collapsed the first 6 months. Shocking Shocking.Make sure you get an independent plumber and builder because they will mess you up

Namsy · 16 September 2023

★★★★★ 1/5

Trustpilot

Really disappointed by Countryside, keep delaying!!!!!

Don't buy any new build homes by Countryside. They keep delaying the house. According to my agreement, my initial legal completion is January 2023, but now it will be delayed to November 2023 with no explanation. Just 2 sentences: 'I am emailing you to advise that unfortunately due to further delays on site your property is now forecasted for Legal Completion in November 2023, Please accept our apologies for this delay.' That's all!!!!!

Natalie · 21 March 2023

★★★★★ 1/5

Trustpilot

DO NOT BUY FROM COUNTRYSIDE …

Do not on any circumstances buy a house from Countryside SOUTH EAST!! . You are lead to believe when buying your house that it is a lovely house builder to buy from and a friendly community with lovely friendly customer services. I have been completely miss lead, I brought my house in March 2021 where I was sold a resin landscape. We were produced with lovely drawings and signed to say the landscaping and front of our property was in resin with planters at the end. In January 2022 I had an email from countryside with limited information saying they need to dig up my driveway and change the levels, limited information provided even when asking for more information. When the works were carried out it was only meant to go on for 3 days maximum as per the communication I had received. The works went out for over a week with no access to get our bins out or get them emptied. No where to park, and when reporting this to countryside customer services I was told this is a site issue and not their problem. Already they had wiped there hands with us. When the works were eventually finished we came out our property to find the levels had changed! The outside appearance to my property had changed. I had a beautiful block paved drive that use to meet with the resin, I am now left with a concrete step as the resin is a lot higher than the blocked paved drive so countryside have made the decision to install a concrete step that stands out like a sore thumb. Countryside are planning on digging the whole road up and resin and changing it all to soft landscaping! Not one home owner knows and the only reason I know is I’ve dealt with 2 different managers, directors and various members of the site management team. In your contract with countryside it will state any works completed by then will be put back to how it was and you wouldn’t be able to tell they had touched it. This isn’t the case do not believe them and DO NOT BUY FROM COUNTRYSIDE! They take your money and wipe their hands with you. Before this all happen I could not rate countryside enough and were encouraging my friends and family to buy from them.

Lauren · 30 June 2022

★★★★★ 1/5

Trustpilot

Bad service

I have been extremely disappointed with the lack of follow-up on maintenance and the complete lack of response to my emails and phone calls. The service manager did visit my home once, but only walked around for a few minutes and promised to come back and take care of the issues but has never appeared again. This kind of service is unacceptable and has caused me a great deal of frustration and inconvenience

Kirstine · 16 March 2023

★★★★★ 1/5

Trustpilot

Always horrible to deal with defect…

Always horrible to deal with defect team as they don't want to take any responsibility in poor fittings. We bought our new built flat 1 year ago and had so many issues some of them they fixed after months of asking!! Wall around windows going bad just year later the building was built! They telling this is owners problem!!

J · 2 March 2020

★★★★★ 1/5

Trustpilot

Customer service non existent

12 days without a response to a number of structural defects in my 12 month old house (some pretty horrendous) Im not talking small cracks here either, in places the structure of the house is actually buckling out of the plasterboard. Plasterboard has started to pull away from the wall, feet, not inch long cracks. Really poor quality.

Aaron · 29 June 2020

★★★★★ 5/5

Trustpilot

First class service - Highfield Place

We are so pleased we chose our new home with Countryside. The service throughout has been first class. The girls in the office are lovely and always keep us updated on all developments. Debbie and Tara have been amazing and made the experience such a pleasure. We cant wait to move into our beautiful new home. Highly recommend.

Angela · 15 June 2020

★★★★★ 4/5

Trustpilot

Wilson Chase

Cannot fault the staff at Wilson Chase Anne and Tara have been really helpful and made the process of reserving our house a very pleasant one in the end. They have always responded to any queries we have quickly and kept us up to date with the progress. Looking forward to getting our keys. Thanks again ladies!

Louise · 12 September 2020

★★★★★ 1/5

Trustpilot

STAY AWAY FROM THIS DEVELOPER!!!!!!!

STAY AWAY FROM THIS DEVELOPER!!!!!!!There are so many bad things I have to say about countryside but I will leave the essay for another review. The worst I’ve experienced so far being that we’ve been waiting for nearly a year for them to fix our badly done plastering on ceilings and walls, knowing that we are expecting a baby soon, they do not have the decency to prioritise this work with our current situation. We’re exhausted and tired of chasing them and will be opening a case with NHBC & Trading standards. Awful experience and customer service overall. You would’ve expected more for a house of nearly £400k but they don’t seem to care. Take your money elsewhere and do not be fooled by the good reviews as most of these people have not even moved in yet. Once you get your keys the problem starts!!!

Olu · 20 April 2022

★★★★★ 5/5

Trustpilot

My new 1st home.

My experience with countryside was so welcoming, they helped and guided me through my new property all the way, with no problem or much stress.All of the staff was very friendly and I'm so happy I choose countryside for my new home.I would definitely recommend countryside for a new home, they will never let you down, 100% trustworthy.

Jessica · 19 January 2020

★★★★★ 5/5

Trustpilot

We are in process of buying our house…

We are in process of buying our house with countryside the girls at Kirkby have been a credit to there firm We get regular updates and they are so keen and customer service is excellent and you can relate to them Please countryside give them a raise Looking forward to cup of tea at office soon x

Mick · 22 May 2020

★★★★★ 1/5

Trustpilot

If you want to put your family’s life…

If you want to put your family’s life at risk buy one of these property’s, the customer service is an absolute joke. I’ve been locked in my property for two days as the front door lock is broken and still not had a response from they even thou I’ve called several times

Customer · 31 July 2021

★★★★★ 5/5

Trustpilot

Received exceptional service from…

Received exceptional service from Rachel from start to finish. Rachel was so helpful and explained everything to us clearly, put us intouch with the mortgage people who as a whole I cannot fault anything. Honestly just great service thank you Rachel 😊

M · 2 December 2019