Countryside Homes Home Counties South Paddock Wood reviews

★★★★★ 1/5

Trustpilot

If I could give zero stars I would

If I could give zero stars I would. So angry and disappointed.Viewed show home several months ago in Siskin Park. Laised with sale staff regularly. Paid Early Bird fee to secure 1st choice on the plot we liked. Asked into the office this week as plots released to proceed to next stage. New Homes 'Smooth Move' contacted to sell our current property with 2 estate agents. Phone call today from sales office to say a company have just come in and bought all available plots and we can no longer have our plot. Head office have strung private buyers along for months only to turn their backs on us all to make a quick sale and revenue for investors. Also left it to site sales staff to deliver devastating news. Poor girls. Disgusting behaviour. After reading reviews on here we may have dodged a bullet.

Michelle · 13 October 2023

★★★★★ 1/5

Trustpilot

DO NOT BUY HOUSES FROM COUNTRYSIDE

We bought our house from Countryside and must say that it’s been the worst experience ever! They have cowboy builders and appalling customer service ! Leaks, terrible construction, poor and faulty appliances, the house is falling apart and repeated emails to their customer service makes no difference ! We were promised a million things before the sale and were coaxed it give them a 10 star rating through the NHBC survey . We were conned by them. Wish I had come here to read the reviews - we would have never bought a house from this awful company called Countryside !

Sapphire · 10 October 2023

★★★★★ 5/5

Trustpilot

Wilson Chase Team

The Wilson Chase team have been so lovely and helpful during the home-buying process. They have been kind and understanding and have answered all our questions and queries so timely. We are receiving weekly updates from Anne and Tara and I know that in between now and our completion they would do their upmost best to ensure my partner and I are happy with our home! Couldn’t recommend them and Rachel enough.

Magan · 13 September 2020

★★★★★ 5/5

Trustpilot

Great services from sales team

I‘d like to say great service from the countryside Ashmere sales team. From asking until reservation, all the things are done in 1 month and now, just waiting for the legal documentary reading from solicitor and exchange contract. I am looking forward they have great service in next working and high quality with the house when I ready to move. I think I will leave reviews in the next.

Email · 29 April 2021

★★★★★ 1/5

Trustpilot

St Mary's Island, Azure

I bought my house and the sales team were great, moved in and found several concerns, most addressed within months. However, flooring was not good, I had replacement carpets and the karndean flooring was also addressed, stripped back in places and replaced. I've since reported issues with the flooring, exactly the same as previous. It's suspected faulty sub-flooring and cracking concrete. After months of correspondence I've now just been told to contact NHBC to address concerns. I've been in the house two years, and only now being told to have to go through NHBC after reported it 18 months ago while under warranty. Very very disappointing after sales care with this in mind, I would not recommend trusting the build quality or the warranty Countryside describe to you. Very disappointing indeed.

Anthony · 16 September 2023

★★★★★ 5/5

Trustpilot

Great experience moving in Hall Park

I just moved in to my new home in Hall Park. I am having a very good experience with Liz, the Sales advisor and the construction team Lizzie (Elizabeth) and Liam. They are all very friendly and helpful. They follow through every single details from the snagging report. Lizzie and Liam respond quickly and fix the problem at once when I need help. They are doing a very great job that I would like to let everyone know.I feel very lucky and happy having them with me here :)

Kit · 7 September 2023

★★★★★ 1/5

Trustpilot

Don't waste your money!!

17 months ago we bought a house on the St Lawrence Fold site, in Clay Cross. We've still got issues from our 7 day snagging list that are outstanding. We've now had to go down the formal complaint/litigation route, as customer service is non existent. We're not talking minor issues either. The toilet in our main bathroom leaks, despite apparently being 'fixed' 3 times. Our shower is also out of use as the grouting is cracked, causing water to have soaked into the wall and floor. Both are black and rotting. The flooring has lifted and will need replacing. The tiles will need to come off and that section of wall replacing, but customer services seemed to think new grouting was the answer. It took the plumber to argue the case for us. Their tradesmen are incompetent. 5 attempts to paint our staircase, and it still looks like a desperate fixer upper you see on Homes Under the Hammer, but this isn't some 50 year old house. This is supposed to be a property you can just move on to, but you can't. We had to have new carpet throughout as the one fitted was literally a patchwork of pieces that were stapled to the staircase. When you vacuumed, they lifted. 15 months later it's replaced, but the fitter cut chunks out of the woodwork with his Stanley knife. Now that needs repairing. I know how these reviews seem. You read them and wonder if people exaggerate this stuff. I wish that was the case. I have so much more I could write, particularly around our garden, that for 2 summers has been unusable due to flooding. Our dream home is anything but. If we could afford to sell it we would, but who would buy it. We're not alone either. Some of our neighbours are having to have whole walls replaced. Yep, brickwork included. So yourselves a favour and buy a fixer upper. At least that way you know what you're getting.

Sarah · 29 August 2023

★★★★★ 5/5

Trustpilot

Coppenhall Place

We’re almost ready to move in to our dream home and we couldn’t have done it without the help of Penny and Victoria at the Coppenhall Place development. Throughout the whole process they have kept us up to date and answered endless phone calls and questions to help us on our way. The service has been excellent and buying our first house has been an amazing experience. Thankyou.

Kieran · 15 April 2021

★★★★★ 5/5

Trustpilot

Recently exchanged contracts for my…

Recently exchanged contracts for my property on the City Fields development in Wakefield! The whole process so far has been so stress free and the guys at City Fields Rhodri and Gavin have both been super helpful, friendly and keeping me up to date with everything! I am so so excited for the rest of the process and getting the keys for my new home in oct/Nov

Lizzie · 25 June 2021

★★★★★ 1/5

Trustpilot

Went to see show homes on poverty lane…

Went to see show homes on poverty lane maghull yesterday, finally after trying to contact the site for a few weeks or driving past and the blinds always closed..Anyway viewed the show homes which are beautiful but found the sales lady to be condescending. Unhelpful, verging on rude . This is my first impression of your company which has lead me to read the reviews..based on them and her attitude I'll not be investing in countrywide. Very disappointed

Sue · 13 October 2023

★★★★★ 5/5

Trustpilot

We could not be happier

We could not be happier with our new home in Brookfield Vale. The whole process was extremely smooth and we were kept well informed by Tara Harrison. All the builders on site are very welcoming and helpful. Only had a couple problems so far that we’ve come across, which are getting sorted and overall the home is beautiful.

Alex · 3 October 2022

★★★★★ 2/5

Trustpilot

Pay the extra for Snagging.

I am writing this after having a Countryside property for several years. They may look nice and come, on the surface, to a good standard but don’t be fooled. I wish I had paid a company for snagging so please don’t make the same mistake. Four year on and my front door still does not fit. It’s not even got the frame straight and finally today they confirmed this was the problem after many visits of which they tried to fob us off. The back doors are crap but the person who came out to ‘fix them’ claimed they were better than they had been when he started. I can walk around downstairs and he heard on the second floor (yes 2 floors up). Why? Because they save pennies by not putting any sound preventing insulation in and by saving money on nails to ensure all floor boards have that much needed squeak when you stand on them. The kitchen I paid extra for (they claim is a high quality product but is from a knock or side company like Urban) are poorly fitted and bad quality so just won’t last either. Road safety is interesting when it comes to Countryside. They create nice straight roads joined by low visibility corners where children and badly driving residence cars can enjoy playing tag. Speed bumps must be an optional extra. The ‘green’ area they provided is an interesting unfinished path surrounded by the building waste they are too good to remove. I suspect Environmental Health wouldn’t agree this is the correct approach to bring nature and residence together. Fortunately they sold, before the site was finished, it’s Management to a company who charge a significant rate to every house and then come out once or twice a year to mow around the edge of another green area (they ignore the middle) however everything else on the site appears to be ignored. How they can afford to do this 2-3 hours work per year for the tens of thousands they must make is beyond me. As a result the site, after 5 years, already have a look of being over a decade old. So years on all I will say is pay the extra for a snagging company and make sure everything is up to spec as they WILL CUT CORNERS AND TRY TO HIDE THE ISSUES FROM YOU so don’t sign off anything until it’s completed. I am convinced there are two customer service desks. The pre sign off get a reply quickly and repairs in a few days/ weeks. The post sign off are lucky to get a reply to an email in the same year. Good luck and happy house hunting.

Ollie · 16 August 2023

★★★★★ 5/5

Trustpilot

Great Team!

Due to Covid, our property purchase has been extra stressful alongside other mishaps that was out of our control. However, the team at Countryside were super informative and involved throughout. I would like to thank everyone in the team but a special thank you to Ed for all his attentiveness. He’s been super friendly and helpful and we’re grateful for all his expertise and support throughout the process!

Yasemin · 10 March 2021

★★★★★ 5/5

Trustpilot

Very happy with the service I have…

Very happy with the service I have received from Countryside. Before deciding to purchase a property in Ashmere, I was a bit worried after reading some of the negative reviews here. However I must admit that the process of buying and moving to my new house has been great until now. Nadia from the Sales team was very nice and kept me updated throughout the process. I would like to specifically mention Lucy from Customer Service team that has provided a great service to us. We had some snags and after reporting them to Lucy she took care to fix all of them. She kept me updated and followed up with the contractors to make sure they came to fix the problems at my house.Until now I would like to give a 5 star review to Countryside.

Joana · 10 August 2023

★★★★★ 5/5

Trustpilot

Thank you for trouble free experience. Viewed our home for the first prior to…

Viewed our home for the first prior to moving in this week, got to say we have had a fantastic trouble free experience. Annabelle at Countryside has kept us informed every step of the way, as too has Billie. Overall this has been stress free thanks to Countryside would I recommend them? Unreservedly yes I would. A big thank you to all those involved.

Des · 23 November 2021

★★★★★ 4/5

Trustpilot

Great Experience in Countryside…

I am happy to settle in the Countryside property so far. The whole journey has been smooth to me with the great help from Chris, the Site Manager who has helped so promptly in dealing on all the snags we had for the property. And he is amazing and responsive. And also, thanks for Lisa and Nicola who had help on the purchase of our property throughout the whole process. Am sure you would feel the same if you got chance to come by Countryside.

Wah · 3 August 2023

★★★★★ 5/5

Trustpilot

Our countryside experience.❤️

Our countryside experience.From day one we went to St.Helens Abbotsfield - visiting the showhome was just delightful.The magical and polite staff, making this moment even more special.On 3/31/2022 we received our key and the house was FLAWLESS! Perfect!We are grateful for everything they did for Us, especially the secretary "Annabel" who was very kind to us.thank you all.Countryside dreaming into reality.🙏🏻

Fran · 5 April 2022

★★★★★ 1/5

Trustpilot

Customer (Lack of) Care

Customer Care? That's an oxymoron with this company. I'm disabled and have asked whether I can change the garage door from an up and over to a remote electric roller, at my own cost, to better manage my wheelchair. Of course you can ask the question but will you get an answer? 2 months since I asked and still no response. They don't care about customers and my disability requirements mean nothing to them. Honestly, you shouldn't expect them to give a damn about you once your purchased. All their promises about fast supportive service whist still developing the site is smoke and mirrors. You'll think yourself lucky if you get anyone turn up within 3 weeks. We've had blocked drains, detached gutters, leaking toilets, windows that won't unlock, mis-hung patio doors and we consider ourselves in one of the better houses on the estate. Great looking houses but be prepared for some issues you have to sort yourself.

Ian · 16 July 2023

★★★★★ 1/5

Trustpilot

Do not buy countryside!! Endless issues!

Do not buy countryside!!! Absolute joke of a developer that do not care about customer service and complaints as we can also see by zero responses on trust pilot. You’d think they’d try make some sort of effort to fix their 2.6 rating!!Onto our experience, we moved into a brand new build rental by countryside. Upon move in there has been loads of snags, basins not straight and scratched, damage to the patio door, chipped flooring, piping under sink was not done correctly so when the pressure was set correctly it started to leak. About a month after move in we had blocked drains due to no fault of ours, it was the main system but it took countryside 4 days to send a tanker out to fix this! Frightening when this was marked as an emergency. The downstairs radiator piping was incorrectly connected to the upstairs thermostat so this needed to be corrected through the ceiling. They start the job and pitch up to remedy the ceiling at 12 pm knowing they won’t have time to finish the job same day. Not to mention the contractor just sat in his van for about 2 hours overall when he could have been doing something. Now they only have an appointment for paint 3 weeks from now due to being short staffed. Perhaps their current staff should stop sitting in their van doing nothing and attend to jobs. Also, the contractor that attended admitted that the radiators were not commissioned hence it took us to find the problem and be inconvenienced for the correction. Absolute joke of a developer that does not care in the slightest because someone will end up buying their houses! I refuse to buy a countryside build and will be looking elsewhere due to this experience with them. Hopefully these rental agencies partnering with countryside will come to their senses eventually too.

Sydney · 27 June 2023

★★★★★ 5/5

Trustpilot

New Walton, Belmont place

New Walton, Belmont Place, Hindley GreenWe have been in our new house for 2 months now and couldn’t be happier. The whole buying process was very straight forward. John and Jack the site managers and the team on site have dealt with any external snags very quickly and efficiently. They have been very approachable and are a credit to the company. Very glad that we bought a countryside property

Vicky · 23 May 2020

★★★★★ 1/5

Trustpilot

Stay away!!

Nothing but poor workmanship and lies!! Many many snags, things refused to be sorted over the last year. Our garage nearly flooded a week after moving in, they said it wasn’t an emergency, we bought sandbags to stop this. Our window needed replacing and was left unfinished with gaps for weeks. The garden was sold with a gradual slope away from the house, it was actually a significant slope right to left which cost us thousands to fix, when we complained we were told ‘plans can be deceiving’. Had ‘grasscrete’ installed by site due to our drive being inaccessible without it, 6 months later it’s damaged. They refused to replace with tarmac as said tarmac needed planning, turns out what they’re already done needs planning, which they refuse to apply for and are putting it back to grass. Imagine spending 250k on a house and you can’t park on the drive!! Stay away from countryside!!

Aaleya · 16 June 2023

★★★★★ 5/5

Trustpilot

We felt quite overwhelmed at first

We felt quite overwhelmed at first, having never bought a new build property before. Will helped us feel at ease and explained the process.Choosing the fixtures was probably the easiest part for us, although a few more choices would have been good.We are still in the very early stages of our purchase but are assured everything will be completed quite quickly

Clare · 23 January 2022

★★★★★ 1/5

Trustpilot

Lack of integrity and not family friendly

After a lengthy phone call and some back and forth on email, we went to visit a show home that was for sale in Lincolshire today. For us this was over a 100 mile drive each way, in 32 degree heat with 2 young children. We arrived, hot and tired but excited. We weren’t even offered a drink. We looked round the house we had come to see and the others. We were told that other parties were interested, including one for a second viewing today, and that to secure it we would need to send some ID and proof of mortgage and pay a reservation fee. Before hitting the motorway home, we made the call to say we definitely wanted to go ahead. We said we would need to get the mortgage confirmation from our broker but could send the ID as soon as we got home, all good, or so we were lead to believe. As soon as we got home, I sent the ID as requested. I got an email shortly after saying ‘Sorry the property you were interested in has sold’. At no point we’re we told, after saying we definitely wanted to go ahead, that it would be a race to send everything if someone else said they wanted it after us. Add to this that my kids told me the sales manager shouted at them when me and my partner popped back into the house, because the swing round on a spinny chair. Countryside Properties, don’t market your properties for families when you could not be less family friendly. Now our kids are upset we won’t be getting our own house and we are disappointed and being strung along and wasting a day travelling around 250 miles for precisely nothing.

Cara · 12 June 2023

★★★★★ 5/5

Trustpilot

Nadia has been amazing

Nadia has been amazing! So helpful and informative. Nothing is too much trouble. Thank you so much!

Anna · 3 May 2021