Countryside Homes Home Counties South Paddock Wood reviews

★★★★★ 5/5

Trustpilot

Ashmere booking experience

I had conversations with Ed from Countryside for a booking in their Ashmere development. He was very professional and helped answer a lot of questions patiently. We also had online meetings where we were able to see the plans and understand them easily. I am also very impressed with their plans in Ebbsfleet garden city which has a school and amenities built in. I would highly recommend countryside for their smooth booking experience.

Sreeju · 14 July 2021

★★★★★ 5/5

Trustpilot

Can not recommend this company enough

Can not recommend this company enough. Been dealing with Bethany at Bluebell Manor in Telford about that site and a future site. No question is ever enough and she will always reply no matter what the question is. Very much looking forward to buying a property from Countryside and having more dealings with Bethany, absolute credit to the company!The homes are stunning with an incredible standard specification which is definitely leading the market.

Louis · 14 July 2021

★★★★★ 5/5

Trustpilot

Excellent services from Adriana and Tim

As first time buyers we were not confident but we are glad we chose this development in the end. Adriana from sales team kept us informed every step of the way. Without her assistance and assurance, we feel it wouldn't have been possible. Tim the sales progressor was also helpful and professional. They were definitely the best part of our buying process and we are most grateful for their assistance.

Eri · 11 January 2022

★★★★★ 1/5

Trustpilot

Pay top money for awful cheap product!

If your happy to pay top dollar for a property where they will leave you with no heating for 9 months, radiators hanging off the walls, walls going mouldier and mouldier by the week and fit broken trims just to avoid doing a proper job then countryside are for you 🙂 They will use cowboys who aren’t to be trusted to fit things and then leave you in the dark once your money is handed over.

Jemma · 19 October 2020

★★★★★ 1/5

Trustpilot

Really poor customer service and aftercare

Really poor customer service and aftercare would not recommend to buy from. Reporting the same problem in my house since I moved into my house over 2 and a half years ago, all that needs doing is for a drain to be re-sloped. Neighbour next door had same issue resolved in one month. Very disheartening buying a new house and reporting issues for so long. Phone the helpline and send emails to no avail.

Miss · 26 March 2021

★★★★★ 5/5

Trustpilot

Surprising services

I am so lucky to meet a good team and great service for the property purchasing. They are very nice and helpful person who are better than I was meet before. They provide a excellent services to our family such as clearly explanation the details of property, supporting before purchase property and settle our problems if we need. I feel that it is a good fate to meet them in UK

CHING · 18 September 2021

★★★★★ 1/5

Trustpilot

damage to disabled OAP property left…

Damage to disabled OAP propert Left review on here they ask for details told them the problems they did investigate from office no visit to my house even got wrong address of my house. Not going to do anything about my complaint we have photo of chimney before piling started no cracks, mirror bouncing off wall in middle of house.

GILDA · 20 January 2023

★★★★★ 5/5

Trustpilot

Great!

We just bought a house from Countryside. The overall experience was positive. Everyone we've come into contact with has been helpful and pleasant to deal with.The star of the show has been Kirsten McColl, who has kept us up to date via email and photographs of the build progress while we were abroad. She's been superb.This is what Customer Service is all about.

John · 25 September 2022

★★★★★ 1/5

Trustpilot

POOR BUILD QUALITY & SH!T CUSTOMER…

POOR BUILD QUALITY & SH!T CUSTOMER SERVICEI lived in my flat for 2.5 years in Beaulieu Chelmsford and had a heavy mould issue that was investigated by L&Q and country side to which L&Q took responsibility for but refused to fix it and when explaining the hundreds of pounds worth of damage to my property. I was told to claim on my house insurance and not to bother them anymore! I have now moved out due to this. When moving out they take 1.25% of the whole market value even if you only own 25%. Disgusting robbing company.

Harry · 18 December 2023

★★★★★ 5/5

Trustpilot

Excellent team and service

We would like to give Countryside the highest score possible. We've had an amazing service from the beginning, starting with Ed Meliuskanas and the whole sales team, until now that we've moved in and the service we've received from the site team. The service has been nothing but top notch and we recommend Countryside to any new buyers. A big thank you for looking after us so good!

Makki · 31 January 2022

★★★★★ 1/5

Trustpilot

STAY CLEAR

Karbon Homes, 54 North Homes, and Countryside Properties,My experience with these housing providers has been far from satisfactory. I moved into my property with high hopes, but persistent issues have left me frustrated and dissatisfied.From the beginning, I've faced problems like damaged walls, poorly finished silicone, patchy paint, and more. Despite my efforts to resolve these issues, there's been no satisfactory resolution. This has caused significant inconvenience for both me and my partner.Recently, we were disturbed by an incident where an individual attempted unauthorized access to our property. This invasion of privacy is deeply concerning and raises questions about the security measures in place.Plumbing issues, particularly low water pressure affecting my kitchen tap, are not only disrupting daily activities but also increasing utility costs. Coordination problems among your teams, like a maintenance visit for an issue already addressed, reflect a lack of communication.A scheduled snagging visit, for which I took unpaid leave, didn't materialize, and I seek clarification on compensation for the lost wages. The blame-shifting between Karbon Homes and 54 North Homes, coupled with disinterested representatives, is disappointing.Despite reporting these issues, there's been a lack of accountability and resolution. I urge prompt attention to these matters and expect a response within 7 working days outlining the steps you will take to address them. Failure to do so will force me to escalate the matter on various social media platforms and connect with Look North and Consumer Code for further action.Swift resolution is crucial for maintaining your companies' reputation and ensuring customer satisfaction. I hope for a prompt and amicable resolution, along with compensation for the inconvenience.Thank you for your immediate attention to this matter.

Gia · 1 December 2023

★★★★★ 1/5

Trustpilot

DON'T BUY A HOUSE FROM COUNTRYSIDE.

DON'T BUY A HOUSE FROM COUNTRYSIDE.. Their customer service is terrible, they just ignore you and your problems, regardless of how bad or serious. They show little empathy or care, and there are a mounting number of cases, just read previous reviews. They'll no doubt give you a great sales experience and in the first few months they'll also likely be responsive and helpful, but once you've done your 3 month questionnaire they will then ignore you and your problems.We'll be pursuing legal advice on the matter, but I highly recommend you avoid Countryside.

J · 27 November 2023

★★★★★ 1/5

Trustpilot

DON'T BUY A HOUSE FROM COUNTRYSIDE.

DON'T BUY A HOUSE FROM COUNTRYSIDE.. Their customer service is terrible, they just ignore you and your problems, regardless of how bad or serious. They show little empathy or care, and there are a mounting number of cases, just read previous reviews. They'll no doubt give you a great sales experience and in the first few months they'll also likely be responsive and helpful, but once you've done your 3 month questionnaire they will then ignore you and your problems.We'll be pursuing legal advice on the matter, but I highly recommend you avoid Countryside.

C · 27 November 2023

★★★★★ 5/5

Trustpilot

Part 4

Plot 41 Hall Park, Worksop (Part 4)I attended a "Home Demonstration" this afternoon. Apart from a few remedial things the property was presented in an immaculate condition. Tom (Site Foreman) was knowledgeable and extremely helpful, as to was Jeni (Sales Rep). They both installed so much confidence and their presentation was exceptional !I complete on the sale Monday morning. Well done Countryside, you have a good team.

Martin · 28 January 2022

★★★★★ 5/5

Trustpilot

The team was incredibly helpful and…

The team was incredibly helpful and kept me updated regarding the process which was very useful!! Thank you so much to Tara and Anne xx

IOANA · 13 November 2020

★★★★★ 1/5

Trustpilot

Disgrace

Disgraceful company. Residents were led to believe that they were buying a perfect family home. Only to find out that they couldn’t buy the freehold 2 years later and sold it on to a third party company. This will now cost thousands to buy back and Countryside don’t seem to care. Boycott this company and make sure you’re not buying fleecehold. #leaseholdscandal

Katie · 10 November 2018

★★★★★ 1/5

Trustpilot

I want to give 0 score.

I want to give 0 score.Worst in this world. Just asking for one certificate for remortgage but no response even they are told my mortgage offer is going to expire in two weeks. Two weeks gone, still no response. Calling them every day and promise to call me back but no response. I am suffering from so much pressure because my mortgage offer is going to expire. This company is not taking customer interest seriously. No accountability. I advise not to buy any property from them.

Edward · 6 November 2023

★★★★★ 1/5

Trustpilot

Incompetent customer service and site managers...

Been in our house 2 years now and still waiting for snags to be sorted.We have had 3 different site managers round to measure up for missing glass shelves in our bathroom, all 3 have got the measurements wrong, so we are still without shelves.Had some horrific attempts at sorting snags, such as repointing parts of the brickwork with a different colour mortar, then to miss the whole reason I reported the mortar.Customer service are impossible to contact. Will just ignore emails, tried to escalate multiple times.It's absolutely criminal that they're allowed to get away with this.

Matt · 4 November 2023

★★★★★ 1/5

Trustpilot

Email your customer services??? They don’t even bother to respond!! JOKE of a company.

Following my recent review your response wasReply from CountrysideSep 28, 2021Hello, we are sorry to hear you haven't received the level of service we would expect. Please do email group@cpplc if you wish to discuss this further., , , , , , , , I did email your Manchester help on the 28/09 and still no response 13 days later. I’m not even surprised. Countryside customer service is just about as good as their shoddy contractors.

S · 10 October 2021

★★★★★ 1/5

Trustpilot

Avoid if you want to keep your sanity

Having bought and lived in a Countryside home in Yorkshire for the last 14 months I believe I can give an honest review, The houses are very well designed and look the part. However the list of snags as they call them is endless every time I look at something I find fault, build quality is sub standard, started of pre moving when we were invited for a pre-move in check/demonstration (still waiting for this), It was cancelled due to the drive being laid so on the day before we should have moved in drive was being laid, day we moved in you guessed it no drive that took another fortnight! drain open in the rear garden that shouldn't be there according to the site manager, nest day there's a drain pipe on it which should have been there. a list of snags as long as your arm 18 to be precise including rear door opening but not being able to close, windows same, toilet stunk of faeces for weeks, shower drain blocked, boiler not operating correctly took a year to sort1 fascia boards looked like they had been fitted by a 3 year old, contractor's not coming to fix things when they should communication from the "help team" none existent you have to chase all the time or you get radio silence. in fact the only time we had any contact from Countryside that we didn't instigate was when they wanted the money. complaints procedure says they will acknowledge in 4 days deal with it in 10 days, last time took 4 weeks and me to chase to get them to acknowledge then a further 4 weeks for them to give a standard reply. My advice would be to stay well clear even if they make promises of "Xmas on us" take my word for it you could well regret the Xmas! if you have to take time out of your life to wit in for the repairs of which sometimes nobody shows you will not receive recompense, and we should know after waiting in for over 22 days in the last year thats all of 1 persons holiday allowance taken up it equates to a working month of waiting in and hoping it can be fixed and seeing the next thing falling apart whilst your there quality of products used is substandard spot lights in all the bathrooms rusted/pitted within a year this is just a fraction of the problems I could go on for pages, emails sent over the last 14 months well over 100! trying to get things sorted escalating complaints gets you nowhere they just give standard answers

Carl · 27 October 2023

★★★★★ 5/5

Trustpilot

Positive from the start!

We reserved our first home at the Bella Wood View site a few days ago and it has been a pleasure! Stuart in the sales office was so helpful and answered all questions we had and more. He put us at ease with the process and i know he is going to be so supportive throughout the whole process. Thanks so much for giving us such a wonderful experience!

Chloe · 11 July 2021

★★★★★ 5/5

Trustpilot

Great Stuff

Penny and Victoria was super helpful and responsive at Coppenhall place. I just moved in and the aftercare is very helpful as well.

Ludwig · 5 February 2021

★★★★★ 1/5

Trustpilot

Nice Finish on Handover, but the covering up of poor workmanship

Be very careful when buying a Countryside home, get a professional snag company in straight away and make sure you check and double check everything. In the first year they will be your best friends, after year 2 you can forget any partnership or help from them at all. Emma who is supposed to be a Customer Service Manager or Director has zero customer skills and once they have your sale they don't care. They rarely turn up for appointments, the fitting of appliances and toilets, guttering and drains is all covered up by boards and sealant, hiding the poor workmanship that lies beneath. Also do your research on the freehold maintenance payments, you'll find only the homeowners have to pay it and not the social housing, they grounds that they maintain are all around the social houses, they've been brought up previously in Government about this, called it 'Fleecehold'

Dean · 23 October 2023

★★★★★ 1/5

Trustpilot

False 5 star reviews

Has anyone else noticed the majority of 5 star reviews are from customers that have only reserved houses!! Surely you should wait until your in your house to review them, of course they’re going to treat you great while they want your hundreds of thousands of pounds. Just wait until they get your money you’ll see what all the negative reviews are for! I just hope I’m able to sell my hell house.

Read · 13 July 2020