Berkeley Homes Paddock Wood reviews

★★★★★ 1/5

Trustpilot

PLEASE AVOID JANE GREEN & BERKELEY LAW…

PLEASE AVOID JANE GREEN & BERKELEY LAW GROUP AT ALL COSTS!This firm will take your instruction and £££ and then refer your file to a firm who will have no interest in completing your conveyancing. Jane will harass you for the payment and will even give you a call on the weekend however once payment is received she becomes unresponsive. I instructed this firm 12 weeks ago since then my file has been passed to three firms to no avail, Jane will claim she has searches and AML completed but fails to share this information with you. She will waste your time and mentally torture you with her false promises I am really not sure how this woman sleeps at night with people money and provides no service! The positive reviews they have are always in result of a negative they are all false and bogus reviews and Jane probably spends her time writing these herself. I have all the evidence available to expose this firm when I asked for the complaints policy she told me she is not a law firm but just a conveyancing sales centre. If you asked to be put through the accounts team she will fail to provide you the details. This business needs to be reported by everyone to trading standards and they need to be investigated and reported to the right bodies for repercussions. Please don’t use and avoid at all costs!!! Fraudulent Jane Green & Berkeley Law Group

Saima · 9 June 2022

★★★★★ 5/5

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Great quality home and lovely area and…

Great quality home and lovely area and amenities at Woodberry Down

Fred · 6 December 2025

★★★★★ 3/5

Trustpilot

Room for improvement

It was my first time to purchase property in UK . I have chosen Berkerly because my agent in Hong Kong told me that the quality and the after sale service was compared better and higher than other developer companies in UK . As for the quality itself, it is not the right time to rank now since I haven’t seen my property by myself after the completion and it needs to go through the rainy seasons to test if any water seepage found in the apartment. However, two experiences were not so good . 1) why leave the washing machine not equipped with. It makes me waste much time to purchase when my tenant ask to . I am the foreign buyer and not convenient for me to purchase outside Hong Kong. 2) My tenant told me that a minor damage was found near the door entrance. He moved in 19 days after the completion and I think Berkeley should be liable to take care of this repair . Unfortunately, I only got the reply from your staff that Berkeley would not consider the repair since my letting agent hasn’t written down on my behalf in the defect list.

GetGround · 6 May 2022

★★★★★ 5/5

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Everything went smoothly from deposit…

Everything went smoothly from deposit to key handover.

Berk · 11 April 2024

★★★★★ 5/5

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High standards and outstanding customer…

High standards and outstanding customer care.

Adrian · 9 January 2026

★★★★★ 5/5

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Professional and excellent staff, great facilities

All the staff without exception were friendly and professional, from Avril and Nam in the marketing suite, to Raza in legal and Shaan in customer service. Very responsive to queries, making our purchase very smooth. So far delighted with facilities and build quality and very much looking forward to moving in.

O.M.A · 8 July 2024

★★★★★ 5/5

Trustpilot

Very Professional!

From the time we decided to buy the apartment (under construction then), Berkeley has provided excellent service to us. We were regularly given updates on the progress of the construction. Natalie our CSM was super responsive and answered our questions in a promptly manner. She also arranged a visit for us to look at the apartment when it was safe for us to do so. The quality of the apartment is excellent too! It was such a great experience for us!

Cecilia · 6 April 2022

★★★★★ 4/5

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Recently purchased at the green quarter…

Recently purchased at the green quarter and the Berkeley home buying experience was exceptional from start to finish. Especially the customer relations team who did a great job given difficultys with covid and delays keeping proactively me informed. Flat has practically no snagging issues and the small issues or nitpicks where sorted immediately or next day. Only reason it's not 5 starts is the partnership with firtport they really need to find a better management agency partnership on the flats vs default as there issues reflect poorly on the Berkeley brand even if they are separate companies. Makes me hesitate recommend anyone buying a property if first port are managing agents.

Mbow · 1 April 2022

★★★★★ 4/5

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Noisy tenants

I live in a 2 bedroom end terrace house built in 2016 by Berkeley, I’m at a wits end because our neighbour who are tenants have kitchen cupboards on the other side of our internal wall , you can hear everything through it I’m starting to believe there is nothing between we’re other neighbours never have a problem can I find out if there’s anyway this can be investigated as there’s something wrong thank you

Chris · 27 October 2022

★★★★★ 1/5

Trustpilot

Out of control service charges. Berkeley have washed their hands of you.

When I moved in the middle of 2017 the service charge was £267 per month. Now with overspend this is whopping £527. If you buy with Berkeley homes do not believe the enticing initial service charge; it will double fours years later.The build of the apartment is good, but spend is completely out of control. My apartment is in Saffron Square Croydon (not Mayfair)!I spoke to Berkeley's and as its managed by premier estates, it's nothing to do with them now, the girl genuinely couldn't care a less.I'd never buy Berkeley again as I feel cheated.

Matthew · 8 February 2022

★★★★★ 1/5

Trustpilot

Poor quality of brand new buildings

As it's been already said, it looks great on the outside but I'm afraid the property's quality is really poor. I have been living in a flat built by Berkeley in North London since 2019 and have been facing many issues along the way. Here are some of them: 1. garage flooding due to light rain 2. falty entrance door lock 3. popping noisy floor 4. leaky wall paint over the kitchen sink 5. leaky paint on cabinets right under the kitchen sink 5. wall dampness and mold (reported by neighbour) 6. intercom and IP guard (reported by neighbour) 8. lack of hot water (and hence heating) multiple times.

DFB · 13 December 2021

★★★★★ 5/5

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Not too many questions/just right

Very pleased with purchase

Sledge · 5 January 2026

★★★★★ 2/5

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Looks great on the outside but cut corners on quality

New development of houses, looks great from the outside. However, we felt that Berkley have compromised on quality of the work and have cut corners to save money their end, very thin walls in the house with no sound proofing. Still ongoing snagging issues; no drainage in the garden resulting in a boggy marsh and awful roofing with rubble falling into the inner membrane. Slow at responding to these areas of concern with no plan from there side yet of how they will address these problems.

Charlie · 27 November 2021

★★★★★ 1/5

Trustpilot

Woolwich Arsenal

Living in a property South of London, Woolwich Arsenal. Just after approximately 6 years of property being built the outer facade had to be repaired due to poorly built balconies. A brick from the 13th floor has fallen to the ground. Imagine if someone was walking past and it hit them... fortunately, no one was injured. Anyways, the solution was made to fix an extra layer of cladding covering the balconies to prevent further accidents. It took them around three months to fix the panels on the brickwork, despite it being rather slow for work done, they (or the contractors) left a huge mess afterwards. They have failed to properly clean the balconies and the outer windows were left dirty with grime and dirt from construction and scaffolding.Before buying think twice. What kind of quality building this is if the bricks starting to fall?

Roman · 8 November 2021

★★★★★ 5/5

Trustpilot

Fantastic Customer Service Team in Berkeley

Both Sales Management team and post-completion Customer Service team did a fantastic job to inform the progress of my house development and handle snagging items effectively. Even though there had quality issues to be fixed after completion, the Customer Service team pay a keen role to bring up my confident level to recommend Berkeley as a good choice of developer.

Clarence · 1 November 2023

★★★★★ 1/5

Trustpilot

Berkeley took everything from me.

2 years ago I lost all my possessions to fire. Every keepsake from my past, every photo of relatives who had passed away (including my parents), every toy my young children had ever owned, everything that could ever remind me of my past.All due to what was found by the London Fire brigade to be numerous missing and faulty parts of the fire safety systems.To this day Berkeley are fighting tooth and nail to not accept liability for what the London fire brigade and an independent report conducted shortly after, have both said was their fault.We live with the wreckage that their shoddy workmanship created. Think hard about whether you’d like to risk doing the same.

Maria · 4 October 2021

★★★★★ 1/5

Trustpilot

I was a resident of Richmond House

I was a resident of Richmond House, Worcester Park, that burned down in 2019. The fire that started in one end of this Berkeley group built block of flats spread to the other end in about 15 minutes. An independent report confirmed that a lack of cavity barriers was the main reason for such a rapid spread of the fire. However, after more than 2 years of discussions, Berkeley group lawyers deny any responsibility on the part of their client. Such audacity to deny any responsibility. So be careful with this builder.

Thrishantha · 2 October 2021

★★★★★ 1/5

Trustpilot

DO NOT BUY FROM BERKELEY

DO NOT BUY from Berkeley homes, me and my family had to stand at 1:30 in the morning watching our first family home and everything we ever owned burn to the ground, we lost our twin daughters first clothes, first pictures, keep sakes, memories, sentimental items that will never be replaced, all because Berkeley built our block of flats with no fire stop and no cavity barriers to stop the fire spreading, Berkeley do not care about their customers they build quick and in masses and sell for a maximum profit and as soon as anything bad happens they deny any liability and leave you in the mud, there is clear evidence that our property was not built correctly and that Berkeley are at fault but yet 2 years on we are stuck homeless and Berkeley continue to deny they are in the wrong, we are not the first case from Berkeley being incompetent to build correctly and we certainly will not be the last, please do not put your families through the trauma we have been and continue to go through

Jack · 1 October 2021

★★★★★ 1/5

Trustpilot

Buyers be aware of flexing floor - South Quay Plaza

The floor in South Quays Plaza, one of the landmark development of Berkeley, is flexing. Yet their customer service insists it is acceptable. (I will create an instagram account on it and paste the link here for potential buyers or any buyers who are planning to buy off-plan from Berkeley to consider what is Berkeley standard)I do not want anyone to experience what I am experiencing. I can assure you Berkeley can be extremely irresponsible to sell you a bouncy floor (or any other thing that you would not believe it would go wrong i.e. could be your ceiling who knows) without you knowing in the first place. Secondly, not only their flat, the promise from their customer service is underdelivered too. Senior Customer Service Manager attended my flat two months ago to give me high hope saying they would have it fixed. However, it was serious enough for them to pay multi visits but not enough for them to be willing to do anything about it without a solid explanation. Plays their customer like a fool.

Buyer · 24 August 2021

★★★★★ 5/5

Trustpilot

I have bought a number of properties…

I have bought a number of properties during my life and I can unreservedly say that our journey so far with Berkeley Homes has been enjoyable. The quality of our home is “top drawer” and the customer service is exceptional. We were guided and kept informed every step of the way, it would be unfair to single out an individual as all delivered service in a professional yet personable demeanour. A commendable recruitment and training program is evident.

Keith · 23 December 2021

★★★★★ 1/5

Trustpilot

Not willing to help at all

I’ve been in contact several times to obtain some documents. I’ve been told “no you should call this number instead”, and given a new number. I’ve called three different numbers, and ended up on the first again. I’ve then been given three different email addresses where I’ve been told I would receive help, but I just get an auto reply back, with the standard “we’ll get back at you as soon as possible” line. I’ve even called several times and been promised that someone would call me back, but no one ever does! Even reached out on Twitter, but after establishing contact and explained what my issue was, it went complete silent! It has been several months, and a lot is at stake, but still nothing! I’ve never in my entire life experienced such bad/lack of customer service.

Iron · 12 August 2021

★★★★★ 5/5

Trustpilot

High quality residences.

High quality construction; different size blocks are very attractive; site beautifully laid out (trees, gardens, lawns, open spaces, main entrance); provision of all kitchen appliances most welcome; basement parking served by lifts is excellent. Visitor parking, unfortunately, is substandard (lacks flexibility, sensitivity, realism).

R · 11 September 2024

★★★★★ 5/5

Trustpilot

I had an issue with my shower only…

I had an issue with my shower only giving extremely hot water and no cold. I notified the concierge and was contacted promptly by KyrieshaHiscocks. She immediately apologized for the problem and sent a very competent Plummer (Loris) to fix it. What can I say-JOB DONE! I was very impressed with the efficiency, courtesy and professionalism of this response. Exceeded expectations!!

YA · 11 September 2023

★★★★★ 1/5

Trustpilot

the worst customer care in the business..

We had 5e best experience with the sales team when purchasing our first home, but since moving in and dealing with the customer managers it has been failing after failing. We have been here almost two years and still have issues outstanding that were reported months ago. Having raised a complaint with a Manager who advised things would be sorted, two weeks on and I am still chasing. Total lack of communication and customer care here. Looking to escalate further as the repairs we are waiting for are causing significant damage to our garden, which obviously Berkeley are taking no responsibility for...

Harriet · 4 August 2021