5/5
TrustpilotDespite a number of issues still the…
Despite a number of issues still the best development company in the UK.
Trusted Agent profile · Paddock Wood
Berkeley Homes Paddock Wood reviews
★★★★★
514 reviews across 2 platforms
Badsell Road, Paddock Wood, TN12 6LP
Berkeley Homes's office in Paddock Wood, at Badsell Road, is rated 3.8 out of 5 across 514 reviews on two platforms, including 9 Google reviews rated 3.3.
Reviews
Every review we hold for the Paddock Wood office, from every platform, shown as written. First names only.
Trustpilot1/5
Trustpilotdont trust what you are being told!
Our initial experience with Berkeley Homes was very positive when we bought a flat in Trent Park in March 2021. However I need to warn everybody to be very careful about believing anything listed in the sales material as being part of the package. A key feature and selling point in the material and in every conversation during the sales process was the swimming pool and at no point was it mentioned that it would not open that summer. As it turned it didnt open that summer, nor the next summer except for a few weeks from the end of August. Berkeley is refusing any compensation for mis selling with the argumentation that we didn't insist on getting this feature as a condition of contract. In my eyes this is a clear case of mis selling and I warn everyone considering a Berkeley home to get every selling feature included in the contract or you can never be sure when the various promised features will materialise. On top of this the lack of information during these 2 years have been glaring and shows the weakness in the communication from Berkeley HQ
1/5
TrustpilotNo water for almost a week
I'm living in one of their developments as a renter and we haven't had water for almost a week because a pipe burst. Their only solution so far has been to provide a tanker of water outside to collect from and 2 (cold!) showers for 300+ people. My partner and I were considering purchasing an apartment in the development we're renting in until this happened..
4/5
TrustpilotGenerally a pleasure to deal with
Just purchased an apartment with Berkeley and overall very happy with the quality of the build, with relatively few bits of snagging required post completion. The run up to completion could have been a little better though, having raised an issue with the bathroom light not turning off properly, about 6 weeks prior to completion - however, only after completion did it get fixed. The air filter in the apartment also hadn’t been cleaned before my moving in, which for an apartment whose bedroom does not have an opening window to let fresh air in, was suffocating to say the least. Again, remedied rather quickly post completion but would have expected this to be cleaned beforehand, especially coming from such a prestigious name such as Berkeley! Overall I am happy with how Berkeley has handled the process pre and it post completion, and would highly recommend over other developers.
5/5
TrustpilotHighly recommended for new homes
The Berkeley Team have been very professional and in particular the after sales team have been very good at documenting and resolving the snag list.
5/5
TrustpilotProfessional and seem less from begging to end
As a seasoned property buyer I have absolutely no hesitation in recommending Berkeley Homes as the most outstanding building company I have ever dealt with. Now as a resident my initial impression of the company has been maintained in every respect.I would have absolutely no hesitation in recommending any prospective buyer or investor to Berkeley Homes.
4/5
TrustpilotDisappointed with our new Move
Sales team & After sales team have been amazing . Lots of snagging issues that are getting resolved slowly . This is not down to sales team. Some areas of our Apartment looked rushed and not completed properly . Felt Berkeley were very dismissive with some things that we asked to have and we agreed to pay for . We love our new home but feel that some of the above issues have taken the shine off of it .
1/5
TrustpilotNot a family friendly enironment!
I got a fine and notice of breach of lease saying my kids playing were "playing" in the communal podium garden even though we were out the whole weekend on the date of the notice. Despite numerous attempts to speak the Rendall and Ritter to try get evidence of the incident I just get ignored. This is not a community environment which Berkeley is advertising. Conciege are also been bullied by one resident who complains about everything and the kids in our complex are too scared to even go outside because of this! I am now considering moving out and getting a freehold so my kids can have a better lifestyle.
5/5
TrustpilotEleanor Davies was polite
Eleanor Davies was polite, professional and exceptional throughout our quick sales process. She kept us updated at every stage and provided support and advice throughout the whole journey. I would definitely recommend the Berkeley Homes after the wonderful experience.
5/5
TrustpilotGreat quality home and lovely area and…
Great quality home and lovely area and amenities at Woodberry Down
3/5
TrustpilotMy new Berkeley home experience
I have just bought a new build from Berkeley and on the whole the experience has been okay. I initially had some issues when I reserved the plot but this was due to one member of staff not Berkeley Group in general, but it has soured the whole experience. I was kept informed as to how the build was going throughout which was good. The build itself was rushed at the end, (as I believe they are prone to be), but as I wasn't in a major rush to get in I would have preferred a little more time and care taken on the decoration inside. On completion there was a lovely welcome pack which was a very nice touch. My snagging list is fairly extensive but most are minor decoration issues due to it being rushed at the end, but these are booked in to be sorted. So in general my experience has had ups and downs. I'm not sure I would buy another new build but if I did I would probably choose a Berkeley home again as you get a lot more as standard than a lot of their competitors.
1/5
TrustpilotNo honesty or integrity, poor client service
Hired Berkely group to deal with a purchase. Before paying a deposit I asked them multiple times if the solicitors they were referring me to was accredited to Governments's help to buy (HtB) scheme, they confirmed they were. The solicitors who they referred me to maintained they were accredited and even provided me the name of the person who was accredit. After several months it turns out they were lying and that person has never even sought accreditation, which meant that I could not use them as solicitor to be eligible for a HtB purchase. This significantly slowed down my purchase.After changing solicitors, Berkely are still refusing to refund me for work they carried out/initial deposit, even though they gave me misinformation, so I'm left out of pocket. Awful client service, takes weeks to respond, no accountability. They are very cheap but you get what you pay for I guess.
1/5
TrustpilotPLEASE AVOID JANE GREEN & BERKELEY LAW…
PLEASE AVOID JANE GREEN & BERKELEY LAW GROUP AT ALL COSTS!This firm will take your instruction and £££ and then refer your file to a firm who will have no interest in completing your conveyancing. Jane will harass you for the payment and will even give you a call on the weekend however once payment is received she becomes unresponsive. I instructed this firm 12 weeks ago since then my file has been passed to three firms to no avail, Jane will claim she has searches and AML completed but fails to share this information with you. She will waste your time and mentally torture you with her false promises I am really not sure how this woman sleeps at night with people money and provides no service! The positive reviews they have are always in result of a negative they are all false and bogus reviews and Jane probably spends her time writing these herself. I have all the evidence available to expose this firm when I asked for the complaints policy she told me she is not a law firm but just a conveyancing sales centre. If you asked to be put through the accounts team she will fail to provide you the details. This business needs to be reported by everyone to trading standards and they need to be investigated and reported to the right bodies for repercussions. Please don’t use and avoid at all costs!!! Fraudulent Jane Green & Berkeley Law Group
5/5
TrustpilotHigh standards and outstanding customer…
High standards and outstanding customer care.
3/5
TrustpilotRoom for improvement
It was my first time to purchase property in UK . I have chosen Berkerly because my agent in Hong Kong told me that the quality and the after sale service was compared better and higher than other developer companies in UK . As for the quality itself, it is not the right time to rank now since I haven’t seen my property by myself after the completion and it needs to go through the rainy seasons to test if any water seepage found in the apartment. However, two experiences were not so good . 1) why leave the washing machine not equipped with. It makes me waste much time to purchase when my tenant ask to . I am the foreign buyer and not convenient for me to purchase outside Hong Kong. 2) My tenant told me that a minor damage was found near the door entrance. He moved in 19 days after the completion and I think Berkeley should be liable to take care of this repair . Unfortunately, I only got the reply from your staff that Berkeley would not consider the repair since my letting agent hasn’t written down on my behalf in the defect list.
5/5
TrustpilotEverything went smoothly from deposit…
Everything went smoothly from deposit to key handover.
5/5
TrustpilotProfessional and excellent staff, great facilities
All the staff without exception were friendly and professional, from Avril and Nam in the marketing suite, to Raza in legal and Shaan in customer service. Very responsive to queries, making our purchase very smooth. So far delighted with facilities and build quality and very much looking forward to moving in.
5/5
TrustpilotVery Professional!
From the time we decided to buy the apartment (under construction then), Berkeley has provided excellent service to us. We were regularly given updates on the progress of the construction. Natalie our CSM was super responsive and answered our questions in a promptly manner. She also arranged a visit for us to look at the apartment when it was safe for us to do so. The quality of the apartment is excellent too! It was such a great experience for us!
4/5
TrustpilotRecently purchased at the green quarter…
Recently purchased at the green quarter and the Berkeley home buying experience was exceptional from start to finish. Especially the customer relations team who did a great job given difficultys with covid and delays keeping proactively me informed. Flat has practically no snagging issues and the small issues or nitpicks where sorted immediately or next day. Only reason it's not 5 starts is the partnership with firtport they really need to find a better management agency partnership on the flats vs default as there issues reflect poorly on the Berkeley brand even if they are separate companies. Makes me hesitate recommend anyone buying a property if first port are managing agents.
4/5
TrustpilotNoisy tenants
I live in a 2 bedroom end terrace house built in 2016 by Berkeley, I’m at a wits end because our neighbour who are tenants have kitchen cupboards on the other side of our internal wall , you can hear everything through it I’m starting to believe there is nothing between we’re other neighbours never have a problem can I find out if there’s anyway this can be investigated as there’s something wrong thank you
1/5
TrustpilotOut of control service charges. Berkeley have washed their hands of you.
When I moved in the middle of 2017 the service charge was £267 per month. Now with overspend this is whopping £527. If you buy with Berkeley homes do not believe the enticing initial service charge; it will double fours years later.The build of the apartment is good, but spend is completely out of control. My apartment is in Saffron Square Croydon (not Mayfair)!I spoke to Berkeley's and as its managed by premier estates, it's nothing to do with them now, the girl genuinely couldn't care a less.I'd never buy Berkeley again as I feel cheated.
5/5
TrustpilotNot too many questions/just right
Very pleased with purchase
2/5
TrustpilotLooks great on the outside but cut corners on quality
New development of houses, looks great from the outside. However, we felt that Berkley have compromised on quality of the work and have cut corners to save money their end, very thin walls in the house with no sound proofing. Still ongoing snagging issues; no drainage in the garden resulting in a boggy marsh and awful roofing with rubble falling into the inner membrane. Slow at responding to these areas of concern with no plan from there side yet of how they will address these problems.
5/5
TrustpilotFantastic Customer Service Team in Berkeley
Both Sales Management team and post-completion Customer Service team did a fantastic job to inform the progress of my house development and handle snagging items effectively. Even though there had quality issues to be fixed after completion, the Customer Service team pay a keen role to bring up my confident level to recommend Berkeley as a good choice of developer.
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Questions about Berkeley Homes Paddock Wood
How many reviews does Berkeley Homes Paddock Wood have?
Berkeley Homes's Paddock Wood office has 514 reviews across two platforms: 9 on Google, 505 on Trustpilot (across the whole business).
What is Berkeley Homes Paddock Wood's rating?
Berkeley Homes Paddock Wood is rated 3.8 out of 5 across all 514 reviews, and 3.3 out of 5 on Google from 9 reviews.
Where is Berkeley Homes's Paddock Wood office?
Berkeley Homes Paddock Wood, Badsell Road, Paddock Wood, TN12 6LP.
