Bairstow Eves Oxfordshire reviews

★★★★★ 5/5

Google

Quentin was amazing when came round, respectful great greeting and did he's job efficiently and was lovely to talk to aswell.

Richard · 6 December 2025

★★★★★ 5/5

Google

Dylan Beaman was very helpful and knowledgable. He fully supported me in the process of mortgage application from start to the end.

M · 27 November 2025

★★★★★ 5/5

Google

Under difficult and sometimes extremely difficult circumstances I would like to thank Rebecca Kay and Harry Richards who gave sage and timely advise, remained utterly professional and showed bucket loads of empathy. Can I gush enough.. I don’t think so. Thank you Both!

Richard · 16 April 2025

★★★★★ 1/5

Trustpilot

I have been looking for house on zoopla…

I have been looking for house on zoopla and came accross few properties which belongs to bairstoweves,intially they were saying viewing are unavailable then later on they don’t even answer phone and when they answered they were showing properties only which they want to show and not one we want or shown available.One of the most vulnerable experience staff don’t care they don’t come back to you i would never want property from them

Afrin · 1 July 2026

★★★★★ 5/5

Trustpilot

Exceptional service

Italia is an exceptionally knowledgeable and diligent estate agent. She presents properties with remarkable insight, encouraging thorough inspections. Her handling of customer queries is both comprehensive and reassuring. Combined with her inherently engaging and pleasant personality, she makes the entire process both enlightening and pleasant. She is, without doubt, a standout professional.

Custos · 27 November 2025

★★★★★ 5/5

Google

We must congratulate Josh and Diana on their excellent treatment and the resulting sale of our property. This was achieved quicker than expected, with an acceptable price achieved. The whole process was speedy, professional, and with a positive attitude. Well done to them and the team. Highly recommended, with no complaints at all. With best wishes from Steve & Denise Chandler. Now all WE have to do is find somewhere to live!

Steven · 16 October 2025

★★★★★ 5/5

Google

Quentin was a great help and the process was simple

AZUMONYE · 16 February 2026

★★★★★ 1/5

Google

Worst Experience Ever, Unfair, Unsafe, and Emotionally Draining I moved into 28 Ashby Court, Newland Road, Banbury OX16 5XT in May 2023 while I was 9 months pregnant. It was a cryptic pregnancy, and I had to find a home urgently. Trusting Baristow Eves, I signed the tenancy without viewing the property. I paid £865 as advance deposit and £750 as rent upfront. Just five days after moving in, I gave birth, and was shocked to find the home in a terrible, unsafe condition: • Mould all over the property • Filthy, stained carpet • Broken toilet seat • Faulty gas stove • Fridge barely working • No inventory report was ever provided We raised all these issues immediately. The agency sent contractors, but everything took a long time and many problems were never fixed. A few months later, our kitchen sink got clogged. The agency told us to pay £400 for the repair. I got it done privately for £120, and the plumber confirmed it was due to long-term buildup, not our fault. Last winter, the kitchen window wouldn’t shut properly. I reported it, and it still hasn’t been fixed to this day. Now, I have given birth to my second baby, and we decided to move out because our family has grown. On top of that, my 2-year-7-month-old child now has a heart condition, which doctors believe could have been made worse by the toxic living environment. We had no choice but to leave for the health and safety of our children. Now the landlord is refusing to return our £865 deposit, blaming us for damage that existed before we even moved in. And Baristow Eves is doing nothing to support us, even though they have full records of our complaints and never gave us an inventory report. I was shocked to later see that Ms. Nelli Kovacs, who was involved in handling my tenancy, had also received negative reviews. I now completely understand why, my experience has been a nightmare from beginning to end. We have evidence of everything: photos, videos, plumber’s statement, complaint history, and medical concerns. We are a young family simply asking for what is rightfully ours. We urgently need this money back to take care of our children, especially with our eldest now needing medical support. Please, help us. Avoid renting this property and be very cautious dealing with Baristow Eves.

Geetha · 16 July 2025

★★★★★ 5/5

Trustpilot

great service

Nicola was exceptionally reliable and attentive. Despite receiving several setbacks, our sale eventually went through very smoothly. i would be very happy to use their office again. very happy with the service! thanks!

Michael · 12 April 2026

★★★★★ 1/5

Trustpilot

Worst interaction and customer care I…

Worst interaction and customer care I have ever experienced. I am a new landlord and decided to rent my property out. After a week or so I was told a couple and 1 family member had offered on my property. I was told they were 2 professionals tenants and the third tenant wouldn’t be referenced as she was pregnant and not working. I wanted professional tenants only but the estate agents were well aware I was pregnant myself and I feel they have made up a story based on my circumstances to play on my emotions and heart strings! I accepted the tenants based on the information I was presented. I later found out by the tenants themselves that they had no children and had never been pregnant, this was completely made up. The story I was told was completely fabricated by the estate agent Karun and Harry, they took advantage of me. A few months after the tenants had moved into the property I discovered from my neighbour that 6 people were living in the property and not the initial 3 that I was told. I spent over 20k refurbing my property and it’s very disheartening to know that the people that are renting it out are not the only persons living in it. I booked in an inspection with the tenants directly and I was shocked to see several mattresses in the living room and next to the beds in both bedrooms! There was also a piece of paper sellotaped to my recently new and painted bathroom door which read, rules of the bathroom. It was clear more than 3 persons were living at the property. My neighbours have provided my with cctv from their ring door bell and I’m shocked. The estate agents manage my property however the tenants text and call me when issuesarise sooo what exactly is the management fee that I’m paying for? I have made many complaints about Karun and Harry to the owners of the estate agents, countrywide however these complaints have landed on deaf ears! I have made a complaint about the above because it has and is causing me so much stress… Countrywide who own Bairstow Eves have responded to my complaint saying that the references was a misunderstanding on the estate agents part and apologising… No resolution offered! It wasn’t a misunderstanding, I questioned the referencing multiple times and each time I was assured. The referencing process is very strict with any estate agent so simply saying it was a misunderstanding is a lie! With regards to the extra persons living in my property, Bairstow Eves have said this wasn’t the case at the start of the tenancy. Despite them managing my property, they haven’t offered a resolution or told me what they are going to do to make things right! I have emailed them today informing them the tenants are in breach of their contact and the estate agents are not acting within my best interest! The customer service is awful at this estate agents and they continuously lie anyway they can to agree a deal! They do not take accountability for their mistakes and also have an excuse. There owners countrywide have not been helpful either. I’m currently obtaining legal advice and progressing this!! If you’re looking for an honest estate agent, I would urge you to read my review first!

Jonathan · 20 November 2024

★★★★★ 1/5

Trustpilot

They do a bare minimum so we ended up without a flat

I would give 0 stars if i could. We dealt with Stratford agency. Let me explain the situation. We found a flat to buy and unfortunately, the agency that published it was Bairstow eves.The first bad sign was that we waited for a man who should've shown us a property for 15 minutes (his name is Vasco Correia, just so you know the heroes by names) and after 3 calls to their call centre we were told to try to call the apartment number as he's already there. We've called a few times - failed. We managed to enter the building and get to the flat after a while. When Vasco opened the door we complained about the situation and that we'd been waiting for 20+ minutes to which he replied "so what? are you going to see the flat or not?". We were pissed with the attitude and the situation but had a look on a flat. We liked the flat so much and decided to make an offer (hadn't trusted our guts, unfortunately).The process took 6 months, each time we had to call them ourselves because otherwise, we didn't receive any updates from them and the seller. Our sales progression was Ellie Lynch (well, I would call her sales REgression). Every time she and her colleagues told us that they were doing their best but if it was true we wouldn't ended up being homeless. We've been telling her that our tenancy contract will end at the end of October since August and she didn't tell us that we should prolong it as the seller is looking for a new home herself and won't move out until she buys it. So we trusted them and ended up without a flat with all our stuff.I hate the day we've decided to proceed with this agency and the flat they listed. Hope everyone who's uncertain to work or not to work with Bairstow eves will choose not to work but to save their mental health and their money.

VM · 5 November 2024

★★★★★ 5/5

Google

I recently bought an investment property through Barristoeves the whole experience was fantastic from start to finish. The team (Diana and Josh) were professional, approachable, and knew the local market inside out. They made the entire process feel smooth and stress-free, keeping me informed at every step and always being quick to respond to any questions. It was a real pleasure working with them, and wouldn’t hesitate to use them again in the future. Highly recommend!

Samuel · 15 July 2025

★★★★★ 5/5

Google

Bairstow Eves Banbury have just sold my Dad's house in Banbury. We found them very helpful and professional in all that they do. Amber and Shay were outstanding with the way they kept us up to date with progress. They were both great to deal with and gave me the confidence that they were doing their very best on our behalf throughout the process. I would recommend them to anyone who is looking an Estate Agent that makes selling a house as stress free as possible, and who genuinely care about their customers. Well done Team Bairstow Eves - Banbury

Tony · 25 August 2022

★★★★★ 1/5

Trustpilot

Definitely find a better estate agent

A few weeks ago I received a telephone call from a young member of staff at Bairstow Eves. He asked me if I was interested in selling my property. I told him no. I had bought it through them funnily enough and had just spent four months renovating it. He suggested I have a valuation despite my saying I didn’t want to sell. Eventually I agreed because I thought it would be good to see what it was worth now it had been renovated. Two text messages and a long and detailed email confirming that the manager was looking forward to meeting me at my property later that week at 12:30. She didn’t turn up and when I telephoned, I was informed that it was a desktop valuation, despite the fact that I had a an email telling me the valuation would be at my property. Having dealt with them when I bought the property and having them not bothering to respond to my email to express my dissatisfaction that they hadn’t bothered to come and do the valuation, I would never ever deal with them again. I think they are a shabby organisation and there are much better estate agents to deal with.

Elaine · 20 March 2026

★★★★★ 5/5

Trustpilot

Carlton office provide excellent service

My past experiences of using estate agents for house purchases or sales have never been positive. That is until now. Our transaction was fairly simple as we had a first time buyer buying our house and that was the end of the chain. I found communications excellent. Never any delays. Always helpful. Always on time. Conducted viewings for us. Price was very reasonable and there were no hidden costs. Katie and Chloe at the Carlton office handled the whole transaction very professionally. Thank you

Simon · 5 October 2024

★★★★★ 5/5

Google

Quentin was very polite and professional. He answered every query quickly, whether by phone or email.

Wendy · 16 October 2025

★★★★★ 5/5

Google

Sold our house in less than a week. Super efficient and great communication throughout. Josh and Dylan were great!

Charlotte · 16 September 2025

★★★★★ 1/5

Google

Over 10weeks since I moved out of my previous apartment managed by Bairstow Eves and my deposit is yet to be refunded. It started with delayed communication, unresponsive to calls and emails. After some weeks, I finally got a checkout report leading to another weeks of unresponsiveness to emails. We went back and forth on the deductions unnecessarily for up to 3 weeks until they finally agreed to payout my balance in 10days time. Today makes it 14days I am yet to receive my deposit.

Mayowa · 21 April 2025

★★★★★ 5/5

Google

Dylan has really helped me with finding a good mortgage deal and setting up life insurance. We had regular phone calls throughout this year when organising the purchase of my first property and kept an eye on the current mortgage offers available. Throughout hes been very approachable and has made the process very easy to understand, I can't recommend his services enough!

George · 28 October 2025

★★★★★ 5/5

Google

The team at Bairstows were great. They did a great job marketing the property and really drove loads of interest till we sold. Thanks Team

Tim · 16 June 2025

★★★★★ 1/5

Trustpilot

Bairstow Eaves Southend. DO NOT USE!

DO NOT BUY OR SELL WITH BAIRSTOW EVES SOUTHEND ON SEA. Absolute Mickey Mouse setup where the agents dont even know who to contact to confirm a viewing! And so rude and unprofessional!Happy to explain more but not enough space!! Plenty of good Estate Agents around, I implore you not to use them!!!

Stacey · 27 August 2026

★★★★★ 5/5

Trustpilot

Bairstoweves recently acted on my…

Bairstoweves recently acted on my behalf for the sale of my property. I had an overall good experience with the staff who were great at attracting potential buyers. Staff were professional, friendly and supportive all the way through to completion. Thank you Ian, Ellie, Edina, Vasco, Scott and all the Team at Bairstoweves Stratford for all your help, much appreciated! Joy (and Nicky)

Nicky · 17 March 2025

★★★★★ 5/5

Trustpilot

Lucy and Chris were amazing

Lucy and Chris were amazing, to say they went above and beyond is an understatement! They chased and chased when it came to the conveyancers and managed to get me into my flat in good time. I am so happy being back and living in my dream home, forever grateful!

Adam · 4 August 2025

★★★★★ 5/5

Google

Bairstow Eves are more than just an estate agent. For me, they were prompt, knowledgeable, friendly and understanding. Easily marketed and sold my property within a week. There was an instant connection with the lovely Amber. Young Mason was an impressive young man. Rob, who I only spoke to on the phone, was so easy to talk to. The trio are wonderful to deal with, no big attitudes that are usually attributed to estate agents. They kept me in the loop with the legal side to take out the stress. However, the biggest compliment is they listened to me and treated me with the utmost respect. Very customer focused. They deserve every success.

I · 25 August 2021