Bairstow Eves Oxfordshire reviews

★★★★★ 5/5

Trustpilot

Amazing customer service from start to…

Amazing customer service from start to finish! The team especially Jessica, Precious, Jay was incredibly friendly, helpful, and supportive throughout the entire process of helping me get my property. They kept me informed every step of the way and made everything smooth and stress-free. I truly appreciate the patience and care shown by all 3 of them and i highly recommended them. Thank you once again to the team.

Shaik · 4 February 2026

★★★★★ 5/5

Google

I had an amazing experience with them . Dylan was my mortgage broker and he guided me through out . He was always there and made it possible with his skills to make the mortgage possible. He is a very talented , capable and skilled broker. I would definitely recommend Dylan as my experience with him was great.

Mehvish · 16 July 2025

★★★★★ 5/5

Google

Dylan Beaman has been incredibly helpful and supportive throughout my property purchase. He communicated clearly at every stage and always offered the best advice and solutions to any issues that arose. I highly recommend his service and will definitely use him again if needed.

Naj · 27 November 2025

★★★★★ 5/5

Google

I could have not chosen better agency than Bairstow Eves Banbury. Previously my house was on the market with different Estate Agent and had no traffic at all for 6 months. Going with Bairstow Eves was a game changer. From the initial call with Tony who was very friendly and professional to meeting Josh. From the seconds we met Josh we knew we were in very good hands, well prepared, professional, but at the same time he will tell you how it is rather than what you want to hear which is very important when you sell the house, and you have certain expectations. We had 6 viewing within a week. I'm aware that price drop was a factor but commitment and marketing from Josh and Olivia were a driving force here. Within 10 days we had an offer. Despite Josh's busy schedule he always found time to call me with an update as well as speaking to our buyer. Special mention to Olivia here as well. Always very polite and responsive to my calls or emails. I'm aware I was not the easiest person to deal with and as inexperienced seller I was very impatient. But nothing was ever too much trouble for Josh or Olivia. I cannot thank you enough for your hard work. Any call, email or request was always responded efficiently. As someone very demanding and impatient I can honestly recommend Bairstow Eves Banbury. Thank you Tony, Josh and Olivia!

Patryk · 22 September 2024

★★★★★ 2/5

Trustpilot

They need to learn Property Ombudsman code of conduct.

We recently viewed a period apartment in Folkestone through Bairstow Eves. We had noticed that around 4 of the 5 apartments in the block had gone up for sale over a relatively short period of time, so we checked outside the property with ‘the sales negotiator ‘ if there was anything going on, or was it 1st May legislation with renters rights maybe? We were told categorically there was nothing untoward. We were told that an apartment had sold, another was being refurbished, and that this particular apartment was still for sale. We went ahead with the viewing and the apartment was a lot more rundown than the pictures could be demonstrated which was disappointing as it needed a total refurbishment . Anyway we saw the potential, so subsequently put in an offer. Everything seemed to be moving along and there was a lot of communication that day. Then, that evening, Claire, the branch manager, contacted us to ask whether we were aware that a Section 20 notice had been served? We weren’t aware of it at all. This was obviously a huge shock, particularly as we live around 90 minutes drive away (On a good run) from Folkestone. We had spent a considerable part of the day travelling there and back, including coming back through rush hour, only to discover afterwards that there was a significant issue relating to the building. Claire explained that the roof required repairs and that there was only around £10,000 in the contingency fund. So reading between the lines …Once the work was carried out, the apartments would most likely have to contribute towards the cost. In the construction industry ourselves, we asked to see the surveyor’s report so that we could understand exactly what was required. Claire then told us that the vendor had requested several times that the freeholder share copy of the report & quotes but had been unable to obtain it. At that point we decided to withdraw from the purchase. Firstly if Section 20 has been served we understand that this should have been disclosed on the property details. It wasn’t on the paper details we were given and it wasn’t on the online property details either. We appreciate Claire being honest with us once the offer process was underway and for bringing the Section 20 to our attention. We just wish this information had been made clear before we travelled to view the property and certainly before we put an offer in. We lost a considerable amount of time travelling and viewing a property that, had we known about the Section 20 and the potential costs involved, we would not have gone to see in the first place. Our frustration is not therefore isolated to there being a Section 20 served, these things happen with properties … but that we specifically asked whether there was anything untoward with the block and were told there wasn’t. We appreciate Claire’s honesty. We just wish our time hadn’t been wasted. It is poor such data was withheld. We really did thankfully get out at the right time of the sale process as it was definitely not a sound investment .. It would be maybe beneficial if Bairstow Eves estate agents familiarise with ‘ The property ombudsman code and consumer law ‘, estate agents are expected to disclose material information in the listing and help buyers as soon as they become aware of anything that would affect the buying decision. That includes sharing data of pending major works, a section 20 notice and a thin reserve fund. I would urge you to ask more questions before doing viewing is sales details are not disclosing the full picture of what’s going on with the listing. For us, Claire did the right thing by us (We are grateful for the honesty) but something went a miss with the process for sure!

Mrs · 2 October 2026

★★★★★ 1/5

Trustpilot

DO NOT TRUST BAIRSTOW EVES, Property Rented Without a Valid Licence

I am writing this to warn other families. My family and I have experienced nothing but stress and chaos since renting a property through Bairstow in May 2026.After moving in, we discovered to our horror that the property was let without a valid property licence. When we raised this serious legal issue, the agency completely absolved themselves of responsibility, blaming the landlord. Under UK housing law, letting agents have a strict legal duty to verify and ensure proper licensing is in place before letting a property.The customer service at this branch is shockingly unprofessional. Particular staff members, Mehmet, Rejaul, and Exene, are completely evasive. They take weeks to respond to emails and refuse to answer the phone. On the rare occasion we do manage to speak to them over the phone, they make empty promises to send over details, only to go completely silent and ignore all subsequent emails.Avoid Bairstow at all costs if you value your peace of mind and legal safety. They take your money and completely abandon their legal obligations.

Mubeshir · 10 September 2026

★★★★★ 5/5

Google

Really amazing and friendly welcoming Was really through with the viewing Explained everything to me Let me take my time in the viewing Thank you to Quentin who has communicated throughout my application process :-)

Sarah · 13 December 2025

★★★★★ 1/5

Trustpilot

I have been calling Cannock office for…

I have been calling Cannock office for weeks trying to get a viewing of a house but they do not answer. I have emailed and left voice messages to no avail, I guess I won’t get to view that house then?! I have heard they are going into liquidation which could be the reason, either way it is not a good service. Good luck to those selling their houses with them, you might want to review your contract and use elsewhere!

Bev · 4 September 2026

★★★★★ 2/5

Trustpilot

I have bought and sold house so I am no…

I have bought and sold house so I am no novice. The house I was selling this time was my mothers. Therefor we as a family were still grieving. Information was sparse, not clear and if we had all the information we should have had we would not have accepted the offer and kept the house on the market. I felt the company was not working for us. I have spoken with B Eves but got nowhere. I would not use them again, very disappointed

Sue · 16 July 2025

★★★★★ 5/5

Google

I can’t thank the team enough for all their help and support throughout my purchase. From start to finish they were proactive, responsive, and incredibly reassuring - especially during more stressful moments in the chain. They worked hard to keep everyone aligned, chased when needed, and kept me informed throughout, which made a huge difference to the experience. Their professionalism and commitment really helped push things forward and ultimately get the sale completed. I’m so grateful for their support and would absolutely recommend them to anyone buying or selling a property.

Sophie · 20 December 2025

★★★★★ 1/5

Trustpilot

My experience with this letting agency…

My experience with this letting agency was extremely disappointing. I paid a holding deposit for a property and expected clear communication throughout the referencing process. Unfortunately, I received very little communication and had to repeatedly contact the agency myself to find out what was happening. What I found particularly disappointing was that I was not contacted to be informed that my referencing had failed. I only found out after I personally managed to get through to them. My calls were not being answered, and I eventually had to call from a different number before someone answered. The manner in which the situation was handled also left me feeling that I was not treated with the level of professionalism or courtesy I would expect from a letting agency. I am now trying to resolve the issue regarding my holding deposit. I understand that referencing can sometimes be unsuccessful, but I believe applicants deserve clear communication, timely updates and respectful treatment throughout the process. Overall, I am very disappointed with my experience and would encourage anyone considering using this agency to make sure they fully understand the holding deposit terms and what happens if referencing is unsuccessful.

Bolajoko · 19 August 2026

★★★★★ 5/5

Trustpilot

Excellent Service from Rainham Team

We had a fantastic experience working with Hamza, Ted , Sean and the entire Rainham branch during the purchase of our flat. From the very beginning, They were professional, approachable, knowledgeable, and incredibly helpful throughout the entire process. Buying a property can be stressful, but the Rainham team made the experience much easier by keeping us informed, responding promptly to our questions, and going above and beyond to assist whenever needed. Their patience, honesty, and attention to detail really stood out. We truly appreciate the support and guidance provided from the initial stages right through to completion. We would highly recommend Bairstow eves countrywide LTD to anyone looking for a reliable and professional estate agency / Mortgage advisor Thank you, Teddy, Hamza, Sean and Rainham team for all your help and for making our property purchase such a positive experience!

Francis · 12 August 2026

★★★★★ 5/5

Trustpilot

Bairstow eves Billericay

Bairstow eves Billericay We have been through a difficult process in selling a property but the exemplary approach and professionalism of Matthew Davies and Tina Fernandez helped considerably in achieving sale completion. The team at Billericay is a credit to the company.

Customer · 23 May 2026

★★★★★ 5/5

Google

Quentin Lee was the person I was taking to he was very helpful made it very easy

Jake · 26 March 2026

★★★★★ 1/5

Trustpilot

Very unprofessional rental agent

Very unprofessional rental agent. Very doggy. Said I failed my reference when after just 2 days. I provide 2 bank details which one was my salary account and they intentionally did use the salary account. Came back and said the other accounts doesn't have trace of income.They told me the Landlord is going with someone else. Please for anything you do, don't use them except you want to lose your holding deposit or they might make life a living hell for you even if they give you the house. They can do anything for money these lot.

Olumide · 23 May 2025

★★★★★ 5/5

Google

We had a fantastic experience. Quentin made the process as easy as possible. Great communication and professionalism.

Ayesha · 16 March 2026

★★★★★ 5/5

Google

Quentein is a thorough professional. He worked very hard to assist me.

Hina · 12 April 2026

★★★★★ 1/5

Trustpilot

I have used Bairstow eves to manage my property

I have used Bairstow eves to manage my property for the last two years. However the deliverables that were set out when signing the agreement were not met, from increasing rent annually according to market rent, to making sure that licenses were in place throughout the two year let. I have both times went out and got the gas certification and then sent it over to them myself, this was a managed service and Ideally they should have provided this service if not a reminder at least. 3 months ago, I had asked for Bairstow eve to cancel my contract so I could manage the rental myself. After emails back and forth and now being ignored I am still being charged for an expensive service which I no longer want. I would not recommend the management service as it is pointless, collecting rent and their charges seems to be the only thing they are good at, which seems to be a centralised process rather than dependent on the branch it self.

H · 2 July 2026

★★★★★ 5/5

Google

As first time buyers, we were extremely unsure and intimated of the process of buying our first house but when inquiring about a viewing we were offered a free meeting with a mortgage advisor to help talk us through it all. Curtis was invaluable to us from the very beginning. He explained everything so clearly and no question was silly to him. Our purchase had some complications which we wouldn’t have been able to overcome if it weren’t for Curtis. He went above and beyond and I truly don’t think we could have completed the process if we hadn’t had his help. We would recommend Curtis to anyone - first time buyers or not - as he made the stressful process so much easier and was incredibly friendly also. The rest of the staff are also amazing and helpful - Tony took time to talk us through our survey when we had concerns which really made us feel at ease and understand everything better. We just got the keys and are so great full for everything he’s done :)

Dreya · 29 October 2023

★★★★★ 5/5

Google

Quentin was incredibly proactive and helpful in arranging repairs and finding a new tenant for my property. He kept me regularly updated and got things done very quickly.

Maria · 16 November 2025

★★★★★ 5/5

Google

Nelli Kovacs is truly exceptional. I am delighted with Nelli’s work and outcome. I were looking to rent a property in Banbury, and she found me just what I was looking for. I am extremely happy with the service and the good communication skill that Nelli and her team have. I was presented with an extensive portfolio of beautiful properties to go for, her knowledge of the area and speed process is remarkably high. Thank you very much for your patience and for allowed me to be in the house that tick all the boxes, I am really looking forward to moving inn soon. I highly recommend Bairstow Eves Sales and Letting Agents Banbury, so if you are looking to rent a property, they are simply the best in the area. well done to Nelli and her Team.

Juan · 25 August 2023

★★★★★ 5/5

Google

Dylan was brilliant from the start of the mortgage process to the end, patiently answering my numerous questions and consistently responding to emails. As a first time buyer, I was very fortunate to find Dylan and Country Wide Mortages at Bairstow Eves. Very professional - thank you.

Lizzie · 17 March 2025

★★★★★ 5/5

Google

Harry Richards is an absolute pleasure to have as a property manager. He is so responsive to any issues relating to my property, supportive and incredibly friendly. He will always go above and beyond to help me out! I would be lost without him!

Hannah · 16 April 2025

★★★★★ 1/5

Trustpilot

Very poor communication &…

Very poor communication & unprofessional experience. I would not recommend using the Cannock branch. Lack of dedicated service to sell a property when we are the paying customers, no faith in them doing anything they say, if you can get in touch with them the right person will never be there and they will be blame it on someone else. A very frustrating experience go elsewhere!!!!

Customer · 4 September 2026