Scottfraser Summertown reviews in Oxford

★★★★★ 5/5

Google

We have just bought our first BTL through Scott Fraser and couldn't have been more impressed by their service. Patrick was so professional and helpful throughout the whole process. We never felt pressured or rushed and he was extremely patient with us which was greatly appreciated. Very friendly and will definitely be looking at purchasing another property with them in future. Would highly recommend :)

Evie · 9 March 2023

★★★★★ 5/5

Google

Liberty Wirdnam-Crick was very helpful in helping us get our current apartment in Agevins and coordinate with the lovely owners as well!

Justin · 15 March 2026

★★★★★ 5/5

Google

I cannot recommend the Scott Fraser sales team enough. Patrick & Richard were both such a pleasure to work with throughout the entire process and made sure everything ran smoothly. They really helped to minimise the stress of what is a very daunting journey and worked hard to achieve the best possible outcome. 10/10 would use again & recommend to a friend!

CL · 9 March 2023

★★★★★ 1/5

Google

I have used Scottfraser for many years. It used to be a fabulous company. However, since leaders took over a few years ago it has gone completely downhill. I would like to say that the Letting guys in summertown have been good. But they are completely let down by the property management team. The property management team is absolute shambles. The poor management lead to misuse of our property, poor checkout and poor checking in of new tenants. I had decided to manage the property myself since the new tenants have moved in. The management team raised cost to put the property right at the end of the last tenancy but, after several reminders, failed to raise a dispute with the previous tenants within the 90 day period. Now making the costs from damages difficult to retrieve. Despite having professional check-in and check out inventories and the receipts raised mainly by their team, they are asking that we negotiate on the claim from the tenants deposit. Which is utterly ridiculous considering the evidence they have to show the damages that were caused through neglect. They are awfully slow at responding and are utterly incompetent at their job. I spoke to the manager of the property management department at the beginning of the year. She was apologetic and assured me she will be looking into the matter. She followed up in writing to say she will be in contact within seven days. It has been nearly 1 month and I’ve not heard a thing.

Amit · 29 February 2024

★★★★★ 5/5

Google

Scott Fraser recently assisted in the purchase of our house in Oxford and we can honestly say they were excellent. The whole team were a pleasure to work with but we want to mention Caia Pereira in particular - from start to finish she was helpful, friendly, professional, knowledgeable and we felt properly taken care of. She really made the whole process smooth and it made all the difference to our experience. We wholeheartedly recommend Caia and Scott Fraser - thank you again for helping us find our dream home!!

Erica · 29 February 2024

★★★★★ 5/5

Google

I've had an excellent experience with Scott Fraser, especially thanks to Caia Pereira. She was incredibly responsive, professional, and patient with all our requests and questions. Caia consistently went above and beyond to find the answers we needed, providing reassurance throughout the process. We’re very happy with the service and would recommend her to anyone looking to buy a house!

May · 26 September 2024

★★★★★ 1/5

Google

From closing the office without warning a few hours early after you make a 2hr trip from Sheffield to pick up keys, to rude staff. After 3 years being a tenant with Scott Fraser, I don't know why I am still surprised with such poor service. I am currently looking for a new place to live since my landlord is selling. Every other estate agent I have contacted has always got back to me. Most recent interaction with Scott Fraser:a July 12th - I first asked about the property and discussed rent pcm. July 14th - I asked for an update, no response. July 17th - I called asking for an update - I left a message as no one was there. July 18th - I again called and was told by a female colleague that she was covering as the manager was now on annual leave. She said she did not have any information if the landlord had been given my offer. July 19th - I was emailed with an application form to complete. I had wrongly assumed, since a week had passed, that my offer was being given to the landlord. This was not the case. I completed and sent the form back the same day. July 20th - I emailed to ask when I could expect to head back. July 21st - I was told Scott Fraser were unable to open the file I had sent. I replied back on the same day with another copy. July 25th - I asked for an update. No response. July 26th - I asked if there was an update. No response.

Michael · 27 July 2023

★★★★★ 5/5

Google

I was in a agent situation looking for a flat, tried few estate agents but non was help until come with William David from Scott Fraser, he was very helpful and I got a flat in one week Time, William was brilliant helping me throughout the whole process, very kind will definitely will seek his help in future and will definitely recommend him with all my friends and family.

Amara · 30 March 2024

★★★★★ 5/5

Google

I am very grateful for my service I received from Summertown Scott Fraser branch, I have looked for months and couldn’t get a place to let but within 20 hours of working with Will and bang I was going through with the signing documents. Will was very helpful and on it to give me the best service needed! Thanks so much guys!

Dillon · 29 February 2024

★★★★★ 5/5

Google

William, was great, he was calm and considerate throughout the whole purchase. From my first viewing to completion. Really appreciated his gentle approach, attention to detail yet allowing me time to think! Especially when there are so many decisions to make. I would highly recommend William and Scott Fraser, Summertown. Thanks for everything.

Emma · 3 August 2024

★★★★★ 5/5

Google

I haven’t found a property yet, but Vicky has already emailed me something which is along the right lines (impossible to send me something which doesn’t exist at the moment!). I’ve found her really helpful, understanding and responsive so far and hope to find a property with her soon.

Nina · 15 March 2026

★★★★★ 5/5

Google

Our interaction with Scott Fraser was excellent; in particular, Caia Pereira did a fantastic job! Professional, helpful, couldn't have asked for a better agent. Since there was constant, clear communication, the entire sale process was as easy and stress-free as it could be. I would heartily suggest their services to anyone looking for a letting agent!

Orsolya · 26 May 2024

★★★★★ 5/5

Google

We were looking for an apartment to rent on a short notice and Boris Bobev has been an absolute star for us. He has been really kind and communications has been really clear. I've seen great support and professionalism from the executive. Very impressive!

Namit · 9 December 2022

★★★★★ 5/5

Google

We had a very positive experience with Victoria Wacinska. She was prompt in her replies and followed up on every enquiry professionally. Even though we are located overseas, she ensured everything was clear and well handled. We truly appreciate her dedication and would definitely recommend her services.

Cc · 15 March 2026

★★★★★ 5/5

Google

Boris was a friendly and knowledgable agent when showing us a rental property. He answered all of my questions and was really kind, suggesting how best to make a successful application. The office staff are also quick to respond and really proficient. Much appreciated!

Lauren · 9 November 2022

★★★★★ 4/5

Google

I highly recommend scottfraser Summertown. My property search within the Kidlington area was a truly excellent experience. My agent, Liberty, provided exceptional assistance from the outset, demonstrating prompt email responses and clear guidance throughout the process. The relocation was remarkably smooth and straightforward..

Limali · 15 March 2026

★★★★★ 5/5

Google

We purchased our home through Scott Fraser and the service was brilliant. Richard, Curtis and the team were really helpful with arranging the viewings and handling enquiries that we had. We are super happy with our new home - thank you!

Elena · 10 October 2022

★★★★★ 5/5

Google

Boris has been exceptionally helpful for us letting our house. He has been prompt in keeping us up to date and has been great at finding potential tenants. I’m very grateful for his professional and personable manner in supporting us!

J · 9 November 2022

★★★★★ 5/5

Google

Emma is a true professional. She went above and beyond to help me find the perfect property. Her dedication and expertise were evident throughout the entire process. I'm so grateful for her help and would definitely recommend her services to anyone looking for a property.

Noman · 17 August 2024

★★★★★ 5/5

Google

A previous reviewer captured it when she said that, even though it clearly wasn’t the case, it felt like you were Richard’s only client. It did feel this way, which is hugely to his credit. He was always responsive, polite and friendly. Ours was a protracted sale and Richard was with us throughout, understanding (and sharing) our frustrations, and doing all he could to ensure it progressed in a timely manner. We’ve met some other estate and letting agents and Richard’s professionalism stands out. Ollie and Sarah who we also dealt with at times were also good, and so can we recommend ScottFraser as an honest and fair estate agent. We’d use them again to sell a property, and would be more inclined to buy a property in which they were the selling agent.PositiveResponsiveness, Quality, Professionalism, Value

Piper · 25 August 2021

★★★★★ 5/5

Google

As first-time landlords, my wife and I found that Michael and his team were the best partners we could have hoped for to guide us through the process. Their friendly, always-available attitude was instrumental in getting us comfortable with an otherwise complicated process of letting a property. Michael and his team's hard work allowed us to meet our expected rent within two weeks of posting the ad and the following process of checks/references was a breeze. Highly recommended!PositiveResponsiveness, Quality, Professionalism

Ali · 25 August 2021

★★★★★ 5/5

Google

My wife and I had the pleasure of meeting Emily Smith at Scott Fraser. She was extremely responsive, helpful and efficient. As South Africans immigrating to the UK and not knowing what to expect, we found the job of looking for a pet friendly rental extremely daunting, but Emily made us feel completely at ease and relaxed with her professional approach. She instantly won our trust and we felt like a weight was lifted off our shoulders once we found our little place called home. We are thrilled and can't wait to move in! Thanks Emily!PositiveResponsiveness, Quality, Professionalism

Cornel · 25 August 2021

★★★★★ 5/5

Google

Update June 21 - Once again Scott Fraser were excellent in handling all aspects of the re-letting of our apartment. This time our main contact was Holly who dealt with everything most efficiently and was a pleasure to deal with. We are delighted to have found a lovely post graduate student as our new tenant. June 20 - These guys were brilliant to deal with as we looked to transition from short lets to traditional lets in the current circumstances. Everything was great from the time that I first contacted Michael and he did the inspection and valuation through to when Zoe was acting as a fabulous liaison with a lovely tenant that they found within a week or so. Our new tenant moved in last night and she said how thrilled she was.PositiveResponsiveness, Professionalism

Iain · 25 August 2021

★★★★★ 5/5

Google

I've recently rented my property through Scott Fraser. I was very lucky to have Filip as my agent. He was very responsible and responsive - fantastic agent! I would recommend Scott Fraser, Filip in particular, to all. Thank you.

Innie · 10 October 2022