Trusted Agent profile · Oxford
★★★★★
329 reviews across 3 platforms
256 Banbury Road, Summertown, OX2 7DE, Oxford, OX2 7DE
Part of Penny, see every office.
Penny's office in Oxford, at 256 Banbury Road, is rated 4.7 out of 5 across 329 reviews on three platforms, including 146 Google reviews rated 4.7.
146
Reviews on Google
This office
26
Reviews on Facebook
Business-wide
157
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Penny & Sinclair hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
TrustpilotKindness
One of the hardest things to find in all kinds of services these days is KINDNESS. Penny & Sinclair express that in all they do. Our tenancy, which was managed by them and specifically Jo Channon was made far easy and pleasant with their help. Well done and THANK YOU 😊
5/5
GoogleAbsolutely outstanding service from pillar to post. Having spent five months with a rival local company and chasing phonecalls and constantly being let down, Kate and the team at Penny & Sinclair were able to do everything we could have possibly asked of them in the most wonderful manner and speedy timescale. Took every phone call, answered every query and always purveyed a high level of surety and confidence. Would 100% recommend for selling in Oxford.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for this fantastic review and feedback. We are really pleased to have worked with you and hope to be able to work with you again in the future.
5/5
TrustpilotSophie was the perfect estate agent
Sophie was the perfect estate agent - very helpful and friendly during viewings, and communicative and transparent during the purchase process. Thank you so much for making my first-time purchase as simple and stress-free as it could be!
5/5
TrustpilotA reliable property agent
Penny and Sinclaire is a reliable partner to look after and to manage someone's property. Worth every penny!
5/5
TrustpilotVery good agency
The company was very responsive and proactive in communicating with us about updates to our search and application. All the agents that we were in contact with were very nice and helpful (Sean, Katarina and Jessica), and the entire process was made very simple and clear. We are very happy with our new flat and would definitely recommend the agency!
5/5
TrustpilotI dealt with Penny and Sinclair for two…
I dealt with Penny and Sinclair for two short lets for my five-month stay in Oxford. Amber Littlechild was professional and courteous and was very helpful in every step of the process. Amber met me at the flat each time to deliver and pick up the keys and was available every time I needed assistance in between. I was also refunded my security deposit in a timely way without undue waiting. I would certainly lease through them again!
5/5
TrustpilotThe Team Members are Fantastic
The Team members are fantastic. I had the pleasure to work with Nigel, Anum, and Sean and their rapid responses, adaptability and communication being able to address any questions and concerns have been top notch. Please note, I believe I was very fortunate in timing as I would naturally never have this level expectation so always provide teams with grace. But it has been much appreciated from a customers perspective over the past week and weekend. Thank you all so much!!
1/5
TrustpilotCommunication with them is difficult
Communication with them is difficult, they are micromanaging the guests which is intrusive of privacy and frustrating throughout the stay.
We're sorry to read your review, as it doesn't reflect the experience we aim to provide. We were somewhat surprised by your comments, particularly as you have chosen to book a return stay with us for 54 nights commencing in early September and have left us a five-star review on Airbnb. Throughout your stay, we responded promptly to your queries and worked hard to assist with any requests you raised. On a number of occasions, we also contacted you regarding property security after the house was left unsecured while unoccupied, with windows left wide open and the rear gate left open. As managing agents, we have a responsibility to protect both our clients' properties and guests' belongings. The additional cleaning service you requested during your stay was arranged as requested. When the associated invoice remained outstanding, we followed our normal payment process, including seeking assistance through Airbnb. Unfortunately, the subsequent communication became difficult. We always welcome constructive feedback and strive to provide a professional service while balancing the needs of both our guests and our property owners. We wish you well and look forward to welcoming you back for your upcoming stay.
5/5
GoogleWe started selling our house when the market was not good. Penny and Sinclair did their best but it was not the right moment. Added to that we had not found anywhere else to go... When we did find a suitable property the market had improved so we tried selling again. Lizanne and Kate were very proactive in looking for clients. They worked tirelessly bringing a great number of possible buyers to see quite an unusual house and, in spite of a number of setbacks, eventually their perseverance was rewarded. We are very grateful.
Dear Alison, We are very grateful for your rating and review and even more delighted to hear that despite a difficult market, Kate and Lizanne were able to sell your property. Thank you for sticking with us as your agent and we hope you've settled into your new home. Wishing you all the best for 2020, please don't hesitate to contact us should you need further assistance. Kind regards, P&S.
5/5
GoogleExcellent experience from beginning to end of tenancy (lasting about 3 years)... AND thereafter. The agents were always smiling, responsive, accurate and helpful. All in all highly professional with a warm, personal touch. The transactions were always easy. The agents were also flexible, very open to our having direct contact with the owners but ready to help out as needed with any special circumstance or negotiation. The surveys were extremely detailed and professional. Repairs were undertaken swiftly and without any undue questioning. Whilst we were on the easy side as tenants, they maintained the same standards for more demanding tenants we knew. A special mention to Naomi Everett who was amazingly pleasant and efficient throughout and went over and above duty long after our tenancy had lapsed, personally going through the house and finding curtain rods we'd left behind, as well as helping us recover gardening items similarly left behind. I should unhesitatingly give Penny and Sinclair our house to sell or let in the future and highly recommend them as an agency. We dealt with several agencies, although only in the search and acquisition process, and they seemed the best and the most transparent, successfully establishing a win-win situation for tenant and owner. Well done.
Dear La Cleves, Thank you for taking the time to provide such a kind, detailed review about our Summertown Lettings and Property Management team, in particular, Naomi Everett. We are thrilled to hear you've had such a professional and personal experience throughout your three year tenancy and post tenancy. We really appreciate your feedback and the review has been passed onto our Directors, the Summertown team and Naomi directly. Please don't hesitate to contact us in the future, we would be delighted to assist you. Wishing you all the best for 2020. Kindest regards, P&S.
5/5
TrustpilotJoe Worsell has fantastic from start to…
Joe Worsell has fantastic from start to finish, helpful, hosest, kind, and calm. Joe gave good advice without judgement or being pushy. We totally trusted him in our home and he was always extremely professional. We would use Joe again in a heartbeat and would recommend him to anyone.
5/5
TrustpilotGreat agent
We recently sold our house with Penny & Sinclair and had an outstanding experience. Sean, our agent, impressed us from day one with his professionalism and genuine enthusiasm. He conducted numerous viewings efficiently, ultimately selling our home within our desired timeframe. Sean and the team at Penny & Sinclair were consistently communicative and responsive throughout the process, ensuring everything ran smoothly. We highly recommend their services for anyone looking to sell their property with confidence.
5/5
TrustpilotExcellent experience
We had an excellent experience with Penny & Sinclair, regarding both selling our old house and buying a new one, which completed a small chain. Our estate agent, Joe Worsell, was wonderful from the moment he showed us the house we ended up buying. Being polite and friendly, but impartial and professional, he earned our trust from the very beginning, so we were more than happy for him to manage the sale of our old house. We were prepared for a scenario that the house wouldn't sell fast enough, but it was done really quickly (and on top of that amidst a holidays season), we had 2 offers within 3 weeks. Joe continued to guide us further throughout the process, being always available, always happy to help, often going out of his way to provide the information and help that we needed. I warmly recommend Joe and P&S!! Thank you! 🌻
5/5
GoogleLucy, Amy & Chelsea were superb in both of our rentals through Penny & Sinclair. Super professional, impeccable customer service and amazing attention to detail left us feeling looked after and in good hands. The team at Penny & Sinclair are ultra personable and we are grateful for their responsive help in ensuring a perfect fit for our needs and keeping the processes simple. Highly recommended.
Thank you for this wonderful feedback and taking the time to write this 5 star review. We really appreciate it. Many thanks
5/5
GoogleI can't recommend Lizanne and her team at Penny & Sinclair highly enough - and I am someone who is not easily impressed ;) They combine a high degree of professionalism with great enthusiasm - and, after excellent experiences on my last three sales, I didn't even think about asking another agent to sell my house on this occasion. Once again, I have been hugely impressed with the quality of their service at every stage - from initial consultation with Lizanne, photography and meeting all team members who would be doing viewings, to arranging/following up on viewings and chasing solicitors. As previously, they secured excellent buyers very quickly, and achieved a very good price for my house (and this time in a very difficult market). I have also been looking for a property to buy, and have therefore had very recent experience of a number of Oxford agents - and Penny & Sinclair come out tops again.
Dear suz l, Thank you very much for your thoughtful and detailed review, we are so grateful for the feedback and to learn you've had such a great experience selling your properties through Penny & Sinclair, particularly Lizanne Simmons and the Summertown Sales team. We hope to continue to work with you. Many thanks again. Kind regards, P&S.
5/5
TrustpilotJoe Worsell is Fantastic
We would highly recommend Penny and Sinclair as an estate agent. In particular, we would like to mention Joe Worsell, who looked after us throughout. Joe is highly professional, friendly and was continuously working in our best interests. Joe was always on time for viewings, prompt with his communication and never failed to call us back.
5/5
TrustpilotBuying our first home
Our experience with Penny and Sinclair has been very pleasant from start to finish. Joe assisted us throughout the journey to buy our first home and he was very responsive and helpful to say the least. The process took a little longer than we expected but it was no fault of P & S who always kept us informed of any delays and would go above and beyond to do anything they could from their end. Overall, we are very happy with the service and would definitely recommend for sellers or buyers.
5/5
GoogleBuying or selling a property s the most traumatic experience known to mankind! Sean at Penny & Sinclair made this a simple and (almost!) pleasurable process. He and his team were attentive and reassuring at all times as we progressed to an on-time completion - well done and thanks guys.
Thank you for this great review. We really appreciate you taking the time to share your feedback.
5/5
TrustpilotGreat service
In spite of a sluggish market, and a couple of prospective buyers being unable to proceed, Sean and the team at Penny & Sinclair were courteous, informative, and on the ball throughout, at a slightly lower cost than other agents in the area.
5/5
GoogleI am very happy with the service provided by Penny & Sinclair. Sean was very polite and professional, kept us updated with regular emails and phone calls, and was very focussed on getting our sale over the line before Christmas, which we managed with a week to spare.
Thank you for this great review. We really appreciate you taking the time to share your feedback.
5/5
GoogleWill and his team were superb, all the way through. Fantastic service. Thank you
5/5
TrustpilotStand out service and professionalism
I have been extremely impressed with the level of service and professionalism shown by the Penny & Sinclair team throughout my sale and purchase transactions. Joe Worsell, in particular, is exceptional at what he does. He has a wonderful calm about him, which he combines with the huge value he brings from with his years of experience. He is very responsive and you can tell that he and his team really care about what they do and doing the best job they can.I would have no hesitation in recommending Joe and his team to friends and family.
5/5
TrustpilotFirst class experience with Penny & Sinclair
Thank you so much to Joe and Angie. The team at P&S have been absolutely wonderful throughout the whole buying and selling experience. They made a potentially very stressful time, seamless and easy. Totally recommend!
5/5
GooglePenny & Sinclair had already come highly recommended to us before we used them and we weren't disappointed! Chelsea has been exceptional throughout our lettings experience; we especially appreciated her prompt and thorough communication. We were also grateful to Lucy for her time and help with the process, too. Overall, a superb, impressive team! You deserve your excellent reputation.
Many thanks for taking the time to share your experience and feedback. We really appreciate the five star review.
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Tell us what you need and we'll put you in touch. Penny & Sinclair hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.
