Trusted Agent profile · Oxford
★★★★★
329 reviews across 3 platforms
256 Banbury Road, Summertown, OX2 7DE, Oxford, OX2 7DE
Penny & Sinclair's office in Oxford, at 256 Banbury Road, is rated 4.7 out of 5 across 329 reviews on three platforms, including 146 Google reviews rated 4.7.
146
Reviews on Google
This office
26
Reviews on Facebook
Business-wide
157
Reviews on Trustpilot
Business-wide
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
GoogleThank you to Rebecca. The check-in and check-out process was very smooth. Rebecca is very helpful and professional.
Thank you for this great review. We are so pleased you have been happy with the service you received from Rebecca and Penny & Sinclair.
1/5
TrustpilotDefinitely not on the side of the Tenant - Avoid.
As a tenant in a property managed by Penny and Sinclair I have the following feedback;1. We made a complaint about black mould in the house 7 times over the course of 6 months. It was never dealt with, and we ended up leaving the property. - It was disgusting and had spread to three rooms!2. Penny and Sinclair were the property managers and were most certainly more on the 'side' of the landlord, and not the tenant.3. Other maintenance issues took months to get them solved. 4. Our assigned 'property manager' changed 4 times in the space of 14 months. (That tells me more about the company culture than anything else!)5. At the end of the tenancy, it has taken a month (and counting) to get the final documentation and we still haven't had our deposit released!Thinking of renting through Penny and Sinclair? - I would suggest you choose one of the other agencies in Oxford.
I am sorry to hear about the issues you have raised, we pride ourselves on providing a high level of service to both landlords and tenants and this falls below our usual standards. Please can you contact me directly to provide me with the details of your tenancy as I would like to look into your points in more detail lucy@pennyandsinclair.co.uk Lucy Lawton Smith Lettings Director
1/5
GoogleThe worst company we’ve ever dealt with. After 5 years of renting, they sold the house and we were forced to move out. Now, 17 days later, we still haven’t received our deposit back. £600 off by: "Re-fit curtain poles in both bedrooms and lounge re-fit blind in kitchen (believe this is in cupboard in bedroom) Remove stickers from front door and remove/dispose of box of wood from lounge Fill screw holes throughout Re-attached basin plug in bathroom" Be careful with this company!
5/5
GoogleI cannot praise the service I received from Sean Herdman-Low too highly. He was always very quick to respond to queries and concerns, proactive in making sure everything needed in this tortuous process was done in a timely manner, and above all caring and thoughtful.
Thank you for this great review. We are so pleased you have been happy with the service you received from Sean and Penny & Sinclair.
5/5
GoogleI am incredibly impressed by the speed, efficiency and professionalism of the service I received from the Summertown Office of Penny & Sinclair. Everyone I dealt with, from Sylvia (who showed me the property and assisted with the paperwork) to those I met when I picked up the keys has been wonderful. Moving into a new property is a stressful process, but Sylvia and her colleagues made it as smooth as it possibly could be. I recommend anyone looking to rent in Oxford to take advantage of Penny & Sinclair's services - you will be in experienced and safe hands.
Thank you for the five star review and for taking the time to share your feedback. We really appreciate it!
5/5
GoogleA swift process with a great experience. Chelsea is a star. Always available, she provided special documents that my case required without any delay, even though their nature was not standard! Top quality.
Thank you for this excellent review. We are really happy you have been pleased with the service you received. We really appreciate your feedback.
5/5
TrustpilotLucy and Chelsea were super amazing
Lucy and Chelsea were super amazing. They are the nicest and most professional estate agents I have ever encountered.
5/5
Trustpilotfirst time landlord
Lucy and her team were thorough and prompt in sorting out what was needed to let our dear home. It was our first time letting our first time home, so you may imagine we were sentimentally attached. Lucy and her team supported us throughout the journey, and we felt confident in their expertise.
5/5
TrustpilotGreat Experience
Chelsea and Helen at Penny & Sinclair made finding a new house to rent effortless. The whole experience was seamless from start to finish. They proactively assisted us in finding a suitable property and were flexible with viewings. They answered all our questions quickly, and we are now all moved in without an issue. We would definitely recommend them to anyone looking to rent in the area.
5/5
GoogleI've been renting through Penny and Sinclair, with Rebecca Shaw as our property manager, for nine months now. The company is exactly what you would hope for in a letting agency. Every time something has come up (when we wanted to paint, when there was a mould issue that required some repairs, when the washing machine broke down), Penny and Sinclair has not only responded quickly, but also sorted out the situation in a very timely manner. Very happy with this company!
Thank you for this five star review. We really appreciate your feedback and happy you have been pleased with the service you have received.
5/5
TrustpilotWe have rented out our apartment in Oxford
We worked with Penny Sinclair for the last year and their customer service has been exceptional from the very first interaction. They provide excellent advice and are knowledgeable and continually update us about legal changes. They respond and resolve quickly any issue and are thoroughly professional. Highly recommend them.
5/5
GoogleJust exchanged contracts on buying a property. When you are buying you get no say over the estate agent as the seller chooses. But luckily in this case Sean from Penny and Sinclair was very pro- active in liaising with the sellers and the …
Thank you for this great review. We are so pleased you have been happy with the service you received.
5/5
GoogleRebecca Shaw managed the property I rented for over three years and was nothing short of incredible. She handled every issue with professionalism and efficiency, often resolving problems within 24 hours. Her dedication and attention to detail made the entire rental experience completely stress-free. I highly recommend her!
Thank you for this great review. We are so pleased you have been happy with the service you received from Rebecca and Penny & Sinclair.
5/5
GooglePenny and Sinclair and their agent Sean Herdman-Low gave us as purchasers a five star service. We were kept well informed at every juncture, repeat viewings were readily facilitated and Sean worked hard to keep the process moving as a …
Thank you for this great review. We are so pleased you have been happy with the service you received.
5/5
TrustpilotThank you Penny and Sinclair
We've been rental tenants with Penny and Sinclair for several years and Joanne, our property manager, has always been excellent. If we've ever needed to report a problem, she responds promptly and works with our overseas landlord to get things fixed. Having had my fair share of rental horror stories, it's lovely to be with an agency that genuinely cares about it's tennants and it's landlords.
5/5
GoogleI have recently purchased a property in Oxford. From viewing to completion to after-completion care, the team of Sean, Deborah, Alice and Jack worked extremely hard to ensure the process as smooth as possible. I would recommend them to friends, and have no doubt in recommending them to anyone who would sell or buy a property in Oxford.
Thank you for this great review. We are so pleased you have been happy with the service you received.
5/5
TrustpilotResponsive, kind and professional
Everyone we have been in contact with from Penny & Sinclair have been kind, helpful, responsive, and clear in their communication. The interactions have been very smooth, and this has made both moving in and out almost completely stress-free.
5/5
GoogleWe have recently bought a house via Penny & Sinclair, Summertown. There were a number of difficulties up the chain in our purchase and Kate was excellent, tenaciously handling every problem, holding the chain together and keeping everyone informed. I can't praise her highly enough.
Many thanks for your positive feedback regarding Kate, it is very much appreciated. Best wishes Penny & Sinclair
5/5
TrustpilotAchieved a very good price for the…
Achieved a very good price for the property. Ensured I was updated at all stages. Easy to deal with. Overall, very good service.
1/5
GooglePenny & Sinclair was managing my house in Oxford for short rental . In 6 month, I was charged a lot of cleaning fees and also my payment for them to manage the property. When I got my house back it was really dirty and disgusting. I sent photos to them and never got any response. I would not recommend them as they charge a lot but don't really look after your property.
We are sorry to hear that you were unhappy with the service you received from the short let department. We have looked at the correspondence and we believe there has been some misunderstanding regarding the short let costs and the end of booking process and are sorry this is the case. Our Lettings Director Lucy Lawton Smith would be very happy to discuss this in more detail. Please feel free to contact her lucy@pennyandsinclair.co.uk
1/5
TrustpilotLandlords avoid if you want client service
Despite being a loyal client of Penny & Sinclair their lettings service / property management has become untrustworthy - wrong dates on tenancy agreements (they indicate their landlord clients should correct errors - surely there shouldn’t be errors in the first instance? not least dates of tenancy!) reduced frequency of property inspections (their terms of business (professional obligations) stipulate inspection frequency which has not been adhered to), shortfall on tenancy deposit (the tenancy deposit does not represent 5 weeks of rent which landlords should be protected with) leaving landlors exposed if there is property damage that could potentially be at least partly protected (stating it’s “not their policy” to check the tenancy deposit amount), prolonged response times that need chasing, trying to excuse it all with a “heavy workload”! Over £1k in property management fees for a year and all I received as a landlord was two property inspections which I even had to ask to take place. Landlords look elsewhere if you want reliable service and accurate tenancy deposit protection.
We are sorry to see your review and understand the issues raised are now being handled by Director of the business.Whilst we acknowledge and apologise that the amount of property visits was lower than expected, your review suggests we did not meet our professional and legal obligations, which is not the case. It is not standard practice to re-reference a tenant at the point of renewal. In this case the tenant had been paying on time for the last three years. It is not legal requirement to increase the deposit in line with rent increases, A deposit of 5 weeks deposit is already held for the tenancy and based on the property visits carried out, there was no expectation that deposit deductions at the end of the tenancy would exceed the amount of deposit already registered. Draft contracts are always sent to landlords to approve before they are sent to the tenants, which gives the opportunity for any errors to be rectified, this happened on this occasion and the tenant received a correct document. We take all feedback seriously and our Director of Lettings will be in touch to discuss all of these points in more detail with you. We wish you well with any future tenancies”
1/5
GoogleThe worst company we’ve ever dealt with. After 5 years of renting, they sold the house and we were forced to move out. Now, 17 days later, we still haven’t received our deposit back. …
Dear Gabor, We are sorry to hear you feel you have had a negative experience. Your landlord needed to sell the property due to unforeseen personal circumstances and did so … More
5/5
GoogleSean and his team at Penny & Sinclair in Summertown could not have been more professional, courteous and helpful. I would recommend them 100%
Thank you for this five star review and for taking the time to share your feedback. We are so pleased you have been happy with the service you have received.
5/5
TrustpilotBest Renting Experience in Oxford So Far
I had an excellent experience working with this agency. The communication was always clear, transparent and timely, which made the whole process much easier to navigate. I viewed properties with several different agencies over the past three weeks, and this team stood out as the most professional and well organised.
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