Trusted Agent profile · Oxford
★★★★★
329 reviews across 3 platforms
256 Banbury Road, Summertown, OX2 7DE, Oxford, OX2 7DE
Part of Penny, see every office.
Penny's office in Oxford, at 256 Banbury Road, is rated 4.7 out of 5 across 329 reviews on three platforms, including 146 Google reviews rated 4.7.
146
Reviews on Google
This office
26
Reviews on Facebook
Business-wide
157
Reviews on Trustpilot
Business-wide
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
GoogleSean Herdman-low was excellent in managing deftly a complex chain of transactions with skill and effectiveness: truly impressive.
Thank you for this excellent review. We are really happy you have been pleased with the service you received. We really appreciate your feedback.
5/5
FacebookI used Penny & Sinclair to sell my flat in Oxford in spring/summer 2017. The staff were charming, and in particular I can't praise Oliver Hope highly enough. His people skills are second to none: he was unfailingly positive and supportive, even in the face of a disgraceful meltdown on my part when things got stressful, and got me a good price for my flat in a difficult market. I'm quite certain my chain would have collapsed if it wasn't for his negotiating skills, and I'd recommend him to anyone.
1/5
FacebookUnethical company to deal with. They lie to get their hands on your deposit. Their home checks are invasive and every three months. I’ll leave it there as I would need a lot more time to expose their unethical behaviour. The letting agents are great. Pity their property management undo it all. Well done Penny and Sinclair. I hope you are proud of your lies and enjoy the £310 you got out of me! Such a disgrace of a company!
5/5
GoogleI have often been impressed with PennySinclair during our tenancy in the past 2 and a half years. In particular, the professionalism of Nicola Randall ( née Holden) who has always responded promptly and professionally to any issues that arose during this period.
Dear Jeanine Dwyer, Thank you very much for your kind review for Nicola Randall and our Summertown Lettings department. We are so pleased you've had a great experience with us as a tenant and we hope to work with you again in the future. Kind regards, P&S.
1/5
Trustpilotintermediary agency apparently
intermediary agency and would not ever recommend
We are saddened to read your review. Penny & Sinclair were not present or involved with the event and are not responsible for any actions of a third party.
5/5
TrustpilotProfessional and courteous service
As a purchaser, I was delighted to engage with Joe Worsell and his colleagues at Penny and Sinclair. An informed, courteous, and professional service throughout the process, facilitating from sale agreement to completion in ten weeks.
5/5
GoogleI recently bought a property through Penny & Sinclair and the whole process has felt so easy. They were always so helpful, polite, friendly, patient and quick to respond, it’s made it a complete pleasure. Couldn't recommend highly enough.
Dear Sam, Thank you very much for your review! We are delighted we were able to find you a property and that the whole process was a pleasure! This is exactly what we love to hear. We hope you've settled in well and wish you all the best for 2020. Please don't hesitate to contact us should you need anything. Kind regards, P&S.
5/5
TrustpilotIt was in the perfect location
It was in the perfect location, the apartment was well-appointed, and the customer service was great. We were met with a very lovely agent who walked us through the apartment and offered her sincere apologies for the slight inconvenience of an alarm going off in the building.
4/5
GoogleVery professional, really good communication from the person I was dealing with - they were also enthusiastic and cheerful. Answered queries promptly and efficiently. Good balance between seller and buyer.PositiveResponsiveness, Professionalism
Thank you for your review and taking the time to provide your feedback. It was a pleasure to work with you.
5/5
TrustpilotOur family so enjoyed or stay in this…
Our family so enjoyed or stay in this lovely corner in Oxford. The interior was spacious & comfortable and the location was perfect!!Additionally, the management team was responsive & offered clear communication.We look forward to returning & will certainly recommend it to others !!
4/5
TrustpilotVery good experience overall
Clear communication, out of hours support, flexibility on check in and check out, property clean and good quality.Some more attention to detail before moving in would have made the experience more enjoyable (e.g. check that heating and lights are working). The cleaner who was scheduled to come did not come.
5/5
TrustpilotProfessional and efficient service
Penny Sinclair letting agency provided us with an excellent service with the renting of our property this summer. They were most efficient, friendly and professional. I would highly recommend them to anyone wanting the let their property for long or short term rentals.
5/5
GooglePenny & Sinclair have been fantastic - They have really looked after us during our tenancy and made sure that everything goes smoothly. From start to finish, they have been amazing. Would definitely recommend them to others!
Dear L.A. Oxford, We are very grateful for your lovely review and are so pleased you enjoyed renting through us. Kind regards, Penny & Sinclair.
5/5
TrustpilotLillimai and her colleagues are truly…
Lillimai and her colleagues are truly amazing! We rented one of their properties for a month. The service level is top notch.
5/5
TrustpilotNice experience of renting an apartment
I've really enjoyed the experience so far. I am very satisfied with the apartment, and nothing to worry about during the rental period
Thank you for this excellent review and for taking the time to share your positive feedback, we really appreciate it.
5/5
GoogleExcellent Property Service throughout -- even before, but especially during the pandemic. Liana Smith always found the right solution for every problem however mundane it may be.
Thank you so much for this five star review and feedback regarding Liana's excellent customer service.
5/5
TrustpilotI have found Penny and Sinclair to be…
I have found Penny and Sinclair to be efficient, responsive and concerned for me to have the best experience.
Thank you for this great review, we are really pleased that you have been happy with the service you received.
5/5
GooglePenny and Sinclair provided an excellent service. They were friendly and professional in dealing with any questions that I had and ensured that the process was completed quickly and efficiently.PositiveResponsiveness, Professionalism
Many thanks for leaving such positive feedback. All the best P&S
4/5
GoogleAs the selling agent for a recent house purchase, they were professional, and helpful in resolving issues.
Thank you very much for the review and for taking the time to share your experience and feedback. We really appreciate it.
5/5
TrustpilotExcellent service
Excellent service, great property. I would highly recommend Penny and Sinclair for short and long term rentals in Oxford and the surrounding area. Top notch!
5/5
FacebookNicola was great in our moving. I would really recommend her.
5/5
FacebookAmazing company would highly recommend, I can not thank Oliver Hope enough for his friendly and professional service.
4/5
GoogleI have been renting a flat with Penny & Sinclair for more than a year. They have been very prompt with addressing maintenance-related issues and are also quite polite and respectful.
Dear Rema R, We are really pleased to see your 4 star review for our Property Management service and are happy to hear maintenance related issues have been solved quickly. We are really grateful for your feedback - please don't hesitate to contact us in the future if you need anything. Kind regards, P&S.
5/5
GooglePenny and Sinclair worked really well for us.They were polite, knowledgeable and very efficient. Nothing was too much trouble for them and their service was over and above what was expected.
Dear Natalia Asurova, Thank you very much for your kind review, it's fantastic to hear we exceeded your service expectations and you found our staff polite, knowledgeable and efficient. We hope to continue to work with you. Kind regards, P&S.
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