Penny & Sinclair reviews

★★★★★ 5/5

Google

We sold a house recently wit Penny & Sinclair. They were very professional and diligent, but keeping a very close and informal contact with us in all the process. The communication was effective and there were always somebody on the phone to answer our questions, very often (nearly always), the person managing our case. I think this makes a diference, as I think it is important to talk to the person who knows about the property etc (not always this necessarily like this with other agencies). There were some issues through the process (not related to the agency), and they responded very well too. They assist in all kind of matters as we were abroad during the sale, so that was definitively a plus, and we are extremelly grateful to Farzana and Sophie for giving us the extra mile. Overall, a very good, trustable, efficient, nice to-deal-with firm. I definitively would recomend contacting them to sell a property.

Daniel · 26 October 2023

★★★★★ 1/5

Google

Had a horrible experience trying to purchase with Penny & Sinclair. Our agent was Angie Parmenter, who told us that the render on the house just needed a "patch and paint", so we offered based on that. Survey comes back and says that the render needs to be redone as it's "near the end of its life" so we lower our offer to compensate for the quotes that we get from local companies. Told that we should get a second survey because our survey is wrong. That the seller is a single parent with lots of loans and "really needs X amount", that they had an offer that was 5k higher than ours initially (later found out, this offer didn't even get to a survey). Seller says that the "render has been there for 60 years and no one on the street has replaced it so it doesn't need replacing". Frankly, if it's been there for 60 years it probably needs replacing?? The average render of that type supposedly lasts 30 years from a quick Google. Calling us at 8am, emailing us at 6am and 10pm. Telling my partner "Oh stop it!" when we try to mention our concerns that the seller is ignoring our concerns. We were convinced that the agent Angie Parmenter had a personal connection to the seller but it was not declared (which, is a legal requirement). Otherwise I just cannot explain her grossly unprofessional behaviour. It's really put us off using Penny & Sinclair although it may just be the agent. We have since bought our house with Chancellor's which, is not great for rentals but actually been okay for buying from our experience. Avoid this agent at all costs. Also just to add - we were CCed into 2 email chains with potential buyers. Angie Parmenter sent them flyers/updates on their house and CCed me in - it was not a house that I was interested in and it definitely broke GDPR rules because these were other people's details who were trying to buy houses with them. Oliver Hope was CCed into one of them.

Alice · 26 October 2023

★★★★★ 5/5

Google

We had a very good experience to work with Penny & Sinclair while finding a flat to rent and specifically with our letting agent Rebecca Falcini. We were searching for a flat from overseas, and unlike some of the other agקncies in Oxford, they understood the situation and were very helpful from afar. once we arrived to the city Rebecca was friendly and answerקd all our question. We were let to see the property again once we arrived and Rebecca had all our requests filled swiftly even if they weren't in the original letting agreement. We would definately work with them again.

Adi · 26 October 2023

★★★★★ 5/5

Trustpilot

Wow !

The Penny & Sinclair team led by Sean Herdman-Low is the best. Every single member of staff is competent, reliable, kind, considerate and frankly a delight to work with. We cannot recommend them highly enough in this world of ever increasing shoddiness.

Daniel · 12 April 2026

★★★★★ 5/5

Trustpilot

I loved working with Penny & Sinclair

I loved working with Penny & Sinclair. They were the most helpful and patient people ever.Even though our mortgage got delayed for a few months, Sean was extremely understanding and helpful. I couldn't have wished for better service.

Dr · 30 April 2026

★★★★★ 1/5

Google

It’s difficult to fully express how poor our experience has been with Penny & Sinclair, particularly with Alvaro and Rebecca. Communication has consistently been unprofessional, often dismissive, and at times condescending in tone. Rather than supporting tenants, they have made every step of the process unnecessarily difficult. We moved into a flat with a persistent smoke smell, despite the lease clearly stating it is a non-smoking property. The issue continues to affect our day-to-day life, yet our concerns were brushed off, with them repeatedly denying the problem exists and stating that nothing could be done unless we chose to move out. The flat was also handed to us in an unacceptable state: stained carpets (claimed to be professionally cleaned, but were not), broken cabinets, items left behind including an old printer, and even a dirty carpet left inside the washing machine. All of this was noted on the inventory, but they did nothing to address it before we move in and have said they will still evaluate what can be done to fix certain things. We’ve also been repeatedly told it’s not possible to get in contact with the landlord, even for essential matters like authorising Wi-Fi installation. Despite giving clear timelines and follow-ups, booking the service twice, there’s been no resolution. On top of this, our contract took months to be finalized, with frequent delays due to staff being away or unresponsive. If we had the option to walk away from this tenancy, we would. Until then, we can only advise others to avoid renting through this agency. The lack of accountability and basic support has made this an extremely frustrating experience and a nightmare to be honest.

Gabrielle · 15 September 2025

★★★★★ 5/5

Trustpilot

Pleased as both tenant and landlord

I rented a house where Penney and Sinclair were managing agents and they were very good, wanted to know if I had any problems with the house and made sure both tenants and landlord were happy. I therefore decided to use them as my estate agent to let a property we bought and I could not fault them, they were very professional. I was very pleased with their service.

W · 24 August 2026

★★★★★ 4/5

Trustpilot

A great team

All the team at Penny & Sinclair are dedicated and reliable. We have had a good experience for with them managing our property for over a decade. Emilia is our current property manager who is diligent and attends to problems promptly. We would highly recommend Penny & Sinclair.

Anna · 14 January 2026

★★★★★ 5/5

Google

It is refreshing to find a company/agency who focus on the human side of customer service in these modern times. From start to finish in listing, presenting and selling our property Joe Worsell has been an excellent reference and … More

Peter · 6 May 2025

★★★★★ 5/5

Trustpilot

Great service from start to finish

The team at Penny & Sinclair were transparent, responsive and helpful throughout the sale of my 1 bedroom property in Oxford. They were honest and upfront about the potential sale price (whilst other estate agents wildly inflated the valuation), which I appreciated. The property was marketed in Dec and I had an offer at asking price by end of February. We completed in June. All in all a very positive experience, would definitely recommend.

Robert · 27 June 2026

★★★★★ 5/5

Google

I had a fantastic experience renting through Penny and Sinclair with Nicola as my agent. She was professional, efficient, and always approachable, making the entire process smooth and stress-free. As an ex-tenant, I highly recommend Penny and Sinclair for their outstanding service! Thank you Nicola and your team :)

A · 17 December 2024

★★★★★ 5/5

Google

I recently rented a property on Iffley road through Penny and Sinclair, i stayed in a short-let property for 6 weeks. I really appreciated the timely communication, support, professionalism and respect I got from the team. Absolutely no interference in my private space. I was feeling cold in the property and when I reached out, they didn't ask questions and made sure they gave me additional bedding to make me feel warm and at home. Being more than 4,000 miles away from and yet feeling at home is not easy, and I got my home away from home! Thank you so much Amber, Lillimai and Lisa for all your help and support! Keep on doing the great job and Happy Holidays

Editta · 19 December 2024

★★★★★ 5/5

Trustpilot

Happy to have chosen Penny & Sinclair

I’ve recently chosen Penny & Sinclair to help me find tenants for my house in Oxford and manage the tenancy. I was impressed with Nicola’s excellent communications, knowledge, expertise, efficiency and professionalism. Soon I realised that the P&S team shared with her these qualities, which made working with them all seamless and pleasant. I was delighted to experience effortless and excellent communication within the team. Thank you Nicola, Lucy, Molly, Wills, Sean, Daisy, Samantha and Emily. They all worked patiently with me to identify people who soon rented the house and are now enjoying living in it. P&S continue to provide excellent management and timely communications, information, advice and assistance. For these reasons I highly recommend Penny & Sinclair.

Mary · 13 December 2024

★★★★★ 5/5

Trustpilot

First-class experience with Penny and Sinclair

Joe made our first house sale a seamless and stress-free experience. He was super efficient and supportive, and his communication was excellent at all times. In his absence Sophie stepped in and was also excellent. I have no hesitation in recommending Penny and Sinclair - a highly professional and knowledgeable team.

Jayanth · 6 November 2025

★★★★★ 5/5

Trustpilot

Great property, convenient location and outstanding support from Penny & Sinclair.

This is the third year Penny & Sinclair has arranged my accommodations in Oxford--every year has been a home run! The staff members are superb and make the experience seamless. I have worked with Lillimai Patrick the last two years--she is superstar! I'm already planning for next summer and will once again seek accommodations from Penny & Sinclair!

Fred · 19 August 2025

★★★★★ 5/5

Trustpilot

Very impressive service

I wanted to commend the very impressive manner in which our agent Sean Herdman-Low at Penny & Sinclair has taken us through the process of selling our house. I have bought and sold four or five properties over the last thirty-five years and Sean has been far and away the best agent I’ve ever dealt with. I invited five of the main Summertown estate agents to come and value our house and Sean’s obvious enthusiasm for it, and my instincts, told me he would be the right person to sell it for us. From the beginning all his communication has been prompt and clear, he’s intelligent and well-informed, he’s unfailingly professional but also brings a sensitivity and caring to the process which has been very much appreciated during a sometimes stressful process. Great service all round and highly recommended.

J · 25 November 2022

★★★★★ 5/5

Google

I have long admired the quality of stock that Penny & Sinclair focus on, and am very pleased that now I have had chance to experience the professional efforts of Katherine and Cindy in the St. Clements office, I can say that the quality truly comes from within: always helpful, attentive, diligent and friendly, they are a great team and a delight to work with - highly recommended ! Update 7-months later: Having now just completed a full rental cycle (start of tenancy through to end of tenancy) I can very happily confirm that Penny & Sinclair have been entirely fair and extremely professional throughout: Cindy, Rebecca and the team at St. Clements have always been very supportive and they always communicate in a friendly, helpful and respectful way - truly a pleasure to know and work with. In over 30-years of renting via agencies, I can genuinely say that P&S are the very top of the tree and you can feel safe and secure with them, thank you.PositiveResponsiveness, Quality, Professionalism

Paul · 26 October 2022

★★★★★ 5/5

Google

We recently sold our 2-bed house in East Oxford with Penny and Sinclair and would thoroughly recommend them. Oliver Hope was incredibly enthusiastic, complimentary, and objective about our property and its value, which is what set P&S apart from other estate agents we had considered. We were able to secure an excellent sale price for our property within two weeks of putting it on the market. Oliver and the team maintained the highest levels of professionalism and integrity throughout the process, and I was able to speak directly to Oliver whenever I needed. We can’t thank them enough for making one part of the process of moving house easier!

Rob · 26 October 2022

★★★★★ 5/5

Google

Angie, Oliver and team looked after us throughout the whole process of buying our home from them. Always kept us updated, were extremely knowledgeable and supportive, and the most professional team we dealt with during our search and eventual purchase. We absolutely couldn't fault them, and highly recommend.

Katherine · 11 October 2024

★★★★★ 5/5

Google

We were absolutely delighted with the services of Penny & Sinclair (Oxford City Branch). Angie Parmenter was the agent who helped us with our house sale and she was without doubt the best agent we have ever dealt with. Angie's approach was incredibly professional, she understands houses, lifestyle and the market. We felt valued as clients and were always given prompt and professional advice. Highly recommend.

Deborah · 26 October 2023

★★★★★ 5/5

Google

Penny and Sinclair is professional, responsive, and genuinely cares about tenants. The process of was smooth, they provided excellent communication throughout and any maintenance requests were addressed promptly. A special thank you to Nicola who was responsible for overseeing my property. Thanks again!

Louise · 17 December 2024

★★★★★ 5/5

Trustpilot

Excellence in property management

This a review of Nafeesa Ahmed, who manages my rental flat at Penny and Sinclair (I am the renter, not the owner). There were many problems with the flat when I moved in, all of which predated Nafeesa's joining the company. These have been addressed in a timely and efficient manner. I am *very* impressed with her dedication and commitment to providing excellent service. Having rented flats many places in the US AND UK, I can say that Nafeesa Ahmed is the best property manager I have ever worked with.

Ron · 3 October 2024

★★★★★ 5/5

Google

We recently purchased a property with P&S as the agents, and Angie and Sophie were phenomenal throughout the whole process. They respond to communications almost immediately, are always happy to pick up the phone and chat through your case, and were great with advice too. We couldn't recommend them enough!

Naomi · 26 August 2024

★★★★★ 5/5

Trustpilot

Super good experience from Penny & Sinclair

Very good experience from Penny & Sinclair. Also big thanks to Sophie who helped us pushing our purchase to the final date so efficiently and tirelessly. Highly recommend!

Customer · 13 April 2026