John D Wood and Co Lettings Oxford reviews

★★★★★ 5/5

Google

We sold our house through John D Wood in October 2023. I very much enjoyed working with Daniel and the team who handled the sale with professionalism and good humour throughout. Wai Yee led on the sale and worked tirelessly from valuation through to completion. He made our move happen, and we have much to thank him for. Highly recommended.

Tim · 22 November 2023

★★★★★ 5/5

Trustpilot

Paris was super helpful from the…

Paris was super helpful from the beginning to the end, always responsive! Big shout also to his team in Notting Hill! Thank you

Giulia · 17 April 2026

★★★★★ 5/5

Trustpilot

Claire Carter = everything you'd want in an agent

A huge token of respect and appreciation for Claire Carter, who acted on our behalf through an exceptionally complicated sale. Claire demonstrated deep subject matter expertise throughout and consistently went above and beyond, navigating a whole series of challenges, any one of which could easily have put the deal in jeopardy. She showed real patience, persistence, resilience, and tenacity, and most importantly inspired complete trust, all delivered with a genuine sense of humour when it was most needed.

Justin · 15 February 2026

★★★★★ 5/5

Google

We have had a great experience with the team at John D Wood. We purchased a house recently and they worked hard to ensure there was a fair exchange for both the buyer and seller. A special mention for Wai Yee for his help and attention to detail on the house. Daniel and Annie showed us around a number of houses ensuring what we chose in the end was the right house for us in the coming years. Many thanks!

Kin · 23 February 2025

★★★★★ 1/5

Trustpilot

Sharp Decline in Service and Unauthorised Marketing, Disappointed with JD W Wood & Co Lettings

I let 2 properties through J D Wood & Co letting team in Belgravia, London SW1V since 2024. Over time the quality of services and customer care, accounting has plummeted. Rental statements are issued up to 7 days late; random fees are deducted, for example I got charged fees usually applied to overseas landlords although JDW have all my documents proving I am British, live in Britain etc. In addition although I negotiated clear cut service contract with JDW, they still apply randomly irregular fees opted out of. Then in 2024/2025 they restructured and their system went crazy with shifting the responsibility away from the local office I dealt with. I got so frustrated I terminated their agency. On the marketing side their letting team manager offered to visit and discuss potential letting of a property I have in Pimlico. Next thing I discovered that he went ahead and advertised the property to let without my approval. He even used other agents floor plans and pictures in the add! He was confronted after I was told about the advertisement by another local agent. JDW withdrew the advertisement and I have refused to deal with them since.

MSA · 19 January 2026

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

If I could give 0 stars I would.I've rented 10 years in London and I have honestly NEVER been treated so awfully or experienced such unprofessional conduct. I truly wish I'd read all these reviews before I accepted a property through them because how these people are even in business is beyond me. They are useless, lie on tap and speak down to you at every opportunity. The onboarding process itself was bad enough - they (Alexandra, Emily and Samantha) were rude throughout, moved my move in date multiple times causing me to lose money and ignored any of my queries when I tried to get clarity on what was going on. But the second they wanted an answer - or for me to pay something - they would harass me relentlessly (including when I was at a funeral, which they were well aware of at the time).The property, which for context was fairly new and modern, was then handed over to me uncleaned (i.e. black surfaces, gunk in the shower, tea stains all over the floor). In itself this was bad enough and a breach of contact on their side, but I then quickly learned the drains were completely blocked too. They left me for months unable to use my own shower as the tray was completely full by the time the water would even get warm, rendering it inaccessible (thankfully I had an alternative via the gym but no compensation or apology was given for months of no access). Throughout this, they would either ignore my emails or respond with stupid comments like 'oh I think we just need a new shower head' (?) every time I tried to chase.I eventually had a (dodgy) plumber sent round who clearly made the problem worse as despite fixing the initial 'block', the shower began leaking shortly after. A different (and this time decent) plumber managed to fix it but told them they would need to carry out follow on work as it was soaking underneath the floors and they would need taking up to dry out properly. Of course they ignored this and within weeks the flat was COVERED in furry black mould spanning across the kitchen, bedroom and bathroom.The smell was literally unbearable and they didn't bother actioning anything until I threatened to contact environmental health (not that they ever properly fixed it, just painted over it). I literally spent my own birthday sleeping freezing cold on the floor (so I could be next to the open window) just so that I could breathe outside air. I had to throw out so many of my clothes as they smelt so bad afterwards, and they had the audacity to send some btec handyman over after telling me they were sending specialist mould removal people. This guy literally wandered over to Tesco to buy some own brand mould removal spray and asked to use my cloths (which obviously then had to be binned) to try and clean it. Clearly that failed given the scale of the issue and after smearing it all over the place and ruining my cloths, he then helped himself to my hoover and stupidly tried to hoover up gunky chunks of mould causing more damage to my personal property.There's a thousand other stories I could tell including them refusing to tell me where the meters for the property were so that I could take readings (on move in day they told me their inventory people had taken them and they would be sent to me - this turned out to be a lie), nor would they give me a key to my own letterbox for over THREE months. Turns out the meters were inside a locked cupboard that I needed a code for but despite finally getting access thanks to a neighbour, I still couldn't even set up my own electric bill as I needed the letters inside the postbox to do so. I left as soon as the break clause kicked in because I was making myself ill with the stress of dealing with them. I also knew they were going to act up and try and scam me out of my security deposit when I left. The flat was given back to them in pristine condition, and a thousand times better than it was given to me in, so they had zero authority to try anything but I was one step ahead just in case. I also got in contact with the LL behind their back and let her know everything that was actually going on without her knowledge. Turns out she hated them too.Quite literally the worst company I've ever encountered.(Just want to add that Gina was the only person I encountered who was ever polite but sadly I didn't meet her until the point I was leaving!)

MMMM · 11 June 2024

★★★★★ 5/5

Google

As landlords, I only wish we’d worked with John D Wood years ago. Faced with a request to set up a tenancy in a particularly short space of time, Katie, Jackie and the team were professional and calm, and we can’t thank them enough. Melanie and Carol have dealt with the property management side of things, and again we’ve been impressed with their ability to get things done quickly and efficiently. We don’t live near to Oxford, and it’s great to be able to rely on JDW, confident that our tenants will be happy with them too.

Linda · 20 June 2021

★★★★★ 5/5

Trustpilot

Can Gelirli and his team at the…

Can Gelirli and his team at the Belgravia Office gave been outstanding in organising and selling our flat in Pimlico. Thank you Cam for all your help and effort.

Ivan · 26 January 2026

★★★★★ 5/5

Google

I am so grateful to Andrew and Julian for helping us find our dream home. When we were looking for a house, we interacted with so many agencies, and John D Wood were in a league of their own. The visits weren't rushed, they were honest, and …

Pablo · 16 December 2025

★★★★★ 5/5

Google

I would like to commend the service at John D. Wood to anyone looking to purchase a property in Oxford. I had used other agents in a four year search for a property and was unable to find anything suitable. In a desperate frame of mind, I spotted a property for sale with JDW. The guidance and service that followed was unexpected as I had sold my own property through another agent. JDW guided me through the purchase with efficiency and good humour and excellent guidance. I was particularly helped by Annie Crum whose advice on a number of particular problems was invaluable. I am now very happily settled in the house they enabled me to purchase. and remain grateful for every piece of advice that came from this agency. S. Wilson, Oxford

Susannah · 20 June 2020

★★★★★ 5/5

Google

Having had my house on the market for three months with an online agent, with no offers, I researched the track record of High Street agents in the Summertown area and discovered that John D Woods rated as the fastest at selling properties in recent months. Their fees were reasonable and they lived up to their record on speed. I accepted an offer within three weeks of making the switch to their services. Daniel, Annie and the team have been helpful, friendly and available throughout.

Laura-Doe · 20 June 2020

★★★★★ 5/5

Google

JDW managed extensive renovations at my property before the installation of new tenants. Everything was done to the highest professional, quality and efficient standards. Special thanks to Carol who led the project and to Jackie and the back-up team in the office. JDW have now been managing the property since 2012 and I have never had anything but the highest praise for their performance.PositiveResponsiveness, Quality, Professionalism, Value

David · 20 June 2022

★★★★★ 5/5

Trustpilot

J D Wood deliver quick tenant find …

Our flat had been on the market with another leading agency for a while but we’d not received any response. It was amazing to see Tushar work to get the property listed and the J D Wood team turn it around within a week or so to get a tenant in. Super quick and efficient. Whole process was very smooth and professional.

Vikas · 17 April 2026

★★★★★ 5/5

Google

We were very fortunate to have let through John D Wood in Summertown for the past three years. Celia helped us get our first flat when we initially moved to the UK from the US and it was a very positive experience, which we were particularly grateful for since we were unable to view the place in person before moving. Celia was extremely helpful, responsive, and the flat exceeded our expectations when we arrived! We also dealt extensively with Carol who helped manage our property and she was always very kind, easy to work with, and dealt promptly with any concerns. When we moved to another property managed by John D Wood, Carol, Celia and Jackie were really helpful in finding us a new place and the transition went very smoothly. The second property was also managed by Carol and we continued to be very happy with her service! In general, we found the staff to be very kind and accommodating and are so happy to have worked with them!

Summer · 21 June 2019

★★★★★ 5/5

Trustpilot

Victoria was attentive informative and…

Victoria was attentive informative and an absolute pleasure to deal with highly recommend

Tom · 24 April 2026

★★★★★ 5/5

Google

I recently appointed J D Wood as sole agents for the sale of my property. They were very responsive and quickly found a buyer. At all times they have kept in touch providing regular updates. All the team have been extremely pleasant to work with and I would have no hesitation in recommending them to others. Thank you Daniel, Celia and Annie.PositiveResponsiveness, Quality, Professionalism, Value

Maureen · 24 August 2022

★★★★★ 5/5

Google

I’ve had a positive experience buying a property through John D. Wood. Andrew in particular has been fantastic and very communicative in providing updates on the sale. It makes such a different to have an agent that sees the purchase through from beginning to end.

Bella · 5 December 2025

★★★★★ 5/5

Google

I have recently re-located with my family to the Oxford area from North Yorkshire for work and personal reasons. I decided to rent for a year to get to know the area before committing to purchasing a house. I contacted John D Wood & Co in Oxford about renting a property and they couldn't have been more helpful. From the initial point of contact through to the signature of the contract and handing over the keys they couldn't have done any more to help. I would like to personally mention and thank Jacqueline Smith (for overseeing the entire process and listening to my needs at every juncture), Celia Francis (for conducting a thorough viewing of the property and also dealing with many questions that I had - including outside what's deemed normal office hours) and Janine Riddell (for efficiently dealing with all the relevant paperwork and referencing). The team a John D Wood & Co in Oxford worked incredibly hard to arrange my tenancy and took away some of the stress that can be associated with moving house. I thank you all individually and collectively.

Alexander · 21 June 2018

★★★★★ 5/5

Google

"The best real estate team in Oxford". I've purchased two houses from JDW, and each time their service was professional and excellent. I am Chinese and I've moved to UK three years ago. For my first home in Oxford, I purchases a small house. Sarah Hayward-Broomfield from JDW was brilliant throuhout, friendly, patient, honest, responsive to all my questions and requests. Recently, I upgradted to a bigger family house. This time, I choose JDW without a second thought. The team has done an amazing job, efficient, always keep me posted, giving me extra advice to other services that I would need for house purchase. JDW team has a great service with everything I could ask for. Thank you Sarah and JDW team, you are amazing!!!

Grace · 21 June 2018

★★★★★ 5/5

Google

Thank you to Jackie and the John.D.Wood team for their excellent service. Finding a property when you are new to the UK and Oxford could have been daunting. Yet with the honest and reliable service from John.D.Wood we were able to move forward confidently in our decision making. From the out set there was clear communication about our responsibility as a tenant and John.D.Woods responsibility as a property manager. I would highly recommend Jackie and her team to help you find your next property. Allison Leslie

Levi · 21 June 2018

★★★★★ 5/5

Google

We are using John D Wood to rent our 4-bed property in Chilton. We initially dealt with John d Wood as were were tenants ourselves. We purchased our own property and due to us relocating internationally, we had to rent our house out. We had not even considered anyone else to manage our rental. We had repeated excellent service from Jackie, ​Ceilia and Janine. The process of facilitating a clean and stress-free exit for our departing tenants, was efficient and very professional. It is especially important as we live abroad and want to ensure our property is well taken care of and left in good order, for the next tenants. Jackie and the team and John D Wood also did an excellent job at finding us new tenants and the property was occupied with two weeks. Their excellent service, especially their frequent communication and keeping us up to date with the marketing plan and progress, was of great help.

Riaan · 21 June 2018

★★★★★ 5/5

Trustpilot

Kudos to Kate!

Kudos to Kate!! She's just amazing. As an overseas landlord, it's nearly impossible to know what's going on in my flat. But Kate is super communicative, and goes above and beyond the call of duty. In addition, I had my flat listed with another agency for months with no action. When I added John D Wood to help rent the flat, Kate found someone within a week. She's a real superstar and the company is lucky to have her. After all, what are estate agents but services from people? Without good people like her, they are nothing.

C · 16 November 2023

★★★★★ 5/5

Google

John D Wood & Co. Estate Agents in Summertown, Oxford have shown an excellent professionalism and care during my rental property hunt in 2024. As Oxford residents would know, rental market is hectic in summer; often the prices are unreasonably high and competition is overwhelming. Despite registering with almost all real estate agents in town and actively making offers to the properties, I could not rent a place for about 3 months. During these hectic times Katie from John D Wood has been a star. Unlike other real estate agents, she proactively and kindly showed me new properties and let me know the upcoming ones. I also found the prices of the property let by John D Wood more reasonable compared to others. Overall, I feel satisfied with their excellent service and rapid communication and recommend them.

Tugce · 15 September 2024

★★★★★ 1/5

Trustpilot

Appalling Property Management in W4 5DD

Appalling Property Management in W4 5DDThe John D Wood team in Richmond and Chiswick has provided nearly zero services in the three months since our move-in. We moved into the property with no professional cleaning done and a third of the lightbulbs missing. There were also many obvious errors in the pre-move-in property check, which we have disputed. Repairs were supposed to be completed in the week between move-out and move-in, but the work was done to a low standard and had to be redone, especially the vinyl flooring in the kitchen, which had to be completely redone once we moved in. Additionally, after we moved in, we had to give up our kitchen and hallway as they turned it into a construction site to complete the hallway painting and kitchen reflooring, which should have been done before our move-in.It has also become evident that the property has a growing list of broken or faulty appliances. Specifically, in the kitchen, both the oven and dishwasher were damaged by Optimal Maintenance. It took several weeks to sort this out, and even after another contractor came to inspect the units, they still brought the wrong-sized dishwasher. Furthermore, it's clear that the boiler hasn't been serviced properly in some time. We now have to repressurize it with the fill valve or heat the expansion valve with a hairdryer every time we need hot water or heating.The bathrooms have been a continuous issue. We reported all the problems the week we moved in at the end of August, and as of November 2nd, we've only seen partial rectification of the issues. Some problems we've had to solve ourselves, such as buying new shower hoses, while others are straightforward fixes, like installing a new flush mechanism in the toilet. We are still waiting for them to address the water pump, which needs replacing and has significantly delayed the water flow in some taps with waits up to a minute for flow common.New issues with damp in the flat have arisen, and it goes beyond seasonal changes. We've witnessed full droplets forming in the downstairs bedroom closet. Additionally, two of the radiators are broken, with one being leaky and the other functioning improperly by having runaway function.The personnel we deal with are unhelpful and show contempt for our requests for resolution. Valere Charles, the property manager, has apparently blocked my number and avoids my calls to the office. She does not provide updates as requested; we have to gather information about the schedule and scope of work from the contractors themselves. She only sent an update email on November 1st, after I called the office and was screened again, almost a month after our last correspondence. She does not seek feedback from the contractors and appears to intentionally reduce their scope of work. For instance, we expected the pump to be serviced in the week of November 2nd, but the contractor was only allocated one person for one hour, and as such less than half of the work we expected to be done was conducted. The painting contractors initially estimated a one-day job for the flooring and painting, but it ended up taking three days over two separate occasions, with wall and floor preparation on the first day in the first week, and two days to complete the kitchen flooring and hallway painting. Optimal told us that they would recommend that the bedrooms, living room, and kitchen all required additional painting and repairs for the stairway carpets, which are coming loose. They mentioned they would return, but we haven't received any updates on that, more than a month later. On November 4th, the boiler pressure failed again, and this time, we couldn't rectify it. We made an effort to request an emergency service as per the Landlord and Tenant Act of 1985, which classifies it as an emergency, and should be repaired within 24 hours, with compensation or accommodation claimable by the tenants if not. However, the landlord/managers vetoed our request without any communication, leaving us to endure the cold in the flat.We've also requested rent reductions due to the current state of the flat, but this has been consistently ignored by Laura Purvor, the senior lettings manager, even after she and Valere toured the flat, expressed their apologies, and assured us that all the issues we showed them would be fixed.In all honesty, the time for an amicable resolution has passed. We will be approaching the relevant ombudsman and the council this coming Monday to escalate this issue out of John D Wood's hands, as they have demonstrated that their primary concern is extracting rent from us.

James · 5 November 2023