Trusted Agent profile · Oxford
★★★★★
611 reviews across 2 platforms
73 Banbury Road, Oxford, OX2 6PE
Hunters's office in Oxford, at 73 Banbury Road, is rated 2.7 out of 5 across 611 reviews on two platforms, including 97 Google reviews rated 4.5.
The professional residential property team at Hunters Estate Agents and Letting Agents Oxford have a wide ranging spectrum of experience and knowledge in all aspects of Real Estate, including selling, letting, property management, providing advice on purchasing suitable buy to let properties and sourcing buy to let opportunities for investment buyers. An ongoing program of personal/professional development through the Hunters Training Academy means that all our staff are able to provide first class service, advice and assistance in all aspects of buying, selling, renting and letting properties in Oxford and the wider Oxfordshire region, including keeping you appraised of the ever changing legislation and regulations which surround all property transactions.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
1/5
TrustpilotBone idol
Bone idol. Lost a sale because of their lazy attitude. Tried another local company house sold in a week.Just don't bother. The estate agent who sold my house said that hunters are just sweeping up local businesses in a big takeover move. All fur coat and no knickers. Dealing with a 16-year-old sales agent isn't a pleasant. experience. Wetherby branch. If you also check online they say they use Google reviews which they don't.
5/5
GoogleIf you are looking for The best lettings agency, Hunters estate&letting agents Oxford is the right place. The team is very helpful, knowledgeable, reliable and friendly with the best communication skills possible. I am very grateful for the managing director Corina Harris who made my life in Oxford peaceful and stress free. She is very genuine, supportive, and understanding person and a working professional. I would definitely recommend renting through Hunters if you are looking for agency who will make your lettings experience comfortable and stress free.
5/5
TrustpilotThank you Jasmine
Hunters delivered an impeccable service from beginning to end. Communication was excellent, and they were always available whenever we needed them. A special thank you to Jasmine, we are incredibly grateful for everything she did.
1/5
Trustpilotlettings fees are very high
For lettings their fees are very expensive. First 3 months of my 450 rent studio flat they took and I did not get anything. When tenant leaves another month will be gone as inventory check is 180 and cleaning in 250 and this is for a studio flat. If i want to cancel the contract i have to pay 900. Stay away.
5/5
TrustpilotMy experience with Hunters
My experience with Hunters, Bishopsworth has been excellent from start to finish.
5/5
TrustpilotI have only great things to say about Hunters Middleton!
I have only great things to say about Hunters Middleton branch! From the very first phone call right up to exchanging contacts They have been beyond brilliant. I absolutely loved the pictures of my house and the write up most definitely did my house justice. My house sold within 4 days and I was over the moon with the price!Nicole was the shining star for me- she kept in daily contact and was the most reassuring and helpful person every single step of the process. She chased up people when they needed it ensuring the sale moved along at pace. Thank you so much Hunters but especially a massive thank you to Nicole- you have been amazingly!
1/5
TrustpilotDisappointed is an understatement..
To say we’re disappointed with the level of communication from the Horncastle Branch with Michael and Susan Noonan is an understatement and the level of service is a far cry from Michael's commitment to customer experience.Researching this branch shows multi-occasions that this activity has happened here.If you’re viewing a property with the intent to buy, don’t expect them to tell you if any other parties are interested. They’ll just pull it from under your feet along with any visions or excitement of a future you had in said house.Viewed a property two weeks ago, following the viewing we had a really positive conversation with Susan in the office expressing great interest, no more than a week later sold to another buyer with no communication. It would have been professional and courteous to reach out to the buyer but more so to the seller, as I’m certain they would like to have known of other interest. Susan and Michael took away any opportunity or chance to put in any offers, resulting in many wasted hours.I wouldn’t usually leave a review; but the tone in which Susan delivered the news was blunt, lacked any sort of empathy and very closed, to date I am still waiting for a reply to my email which I can only assume has been ignored.We will steer clear of this company for future sales and purchases, knowing that their priority doesn’t appear to be with either buyer or seller.Happy to receive a call or email to discuss our experience with you.
1/5
TrustpilotHunters are not interested
Hunters let the house adjacent to ours. There have been multiple pipe leaks around the bathroom causing flooding which in turn is causing damp smells on our side due to the length of time taken to address the issues. It's been repaired after four weeks now within hours water is currently coming through the ceiling next door soaking our party wall and they have told the tennant it's livable no problem.
1/5
TrustpilotFeeling sorry for vendors hoping to sell their property
Mid of August I telephoned Hunters Sunderland to view a property, giving them all requested details - a little while later they sent an email asking which property I meant (I had told them but if they wanted to clarify: why didn't they ask this when I phoned?).
5/5
TrustpilotHarborne Office is fantastic !!
Hunters Harborne were engaged to sell my Edgbaston apartment. I was very impressed from the outset when Jake visited and presented his company and set the price to market. Within a very short time Hunters secured a buyer and the solicitors then did what solicitors do and contracts were exchanged last week. Special thanks to Emma and Sophie for their professionalism in email and telephone communication. I only visited there offices just once during the entire sales process. I have no hesitation in recommending them and sincerely thank them.
5/5
TrustpilotHunters Stourbridge
I'm not sure why there are so many negative reviews because my experience was the opposite. I have just sold a house through Hunters of Stourbridge, and the whole team did a fantastic job, led by Ellis Hill. It was a long and at times tricky negotiation, but they never gave up. They stayed proactive throughout, chased the solicitors when needed, and kept the pressure on until we finally got there. I’m genuinely grateful for their persistence, professionalism, and support, and I would like to thank everyone involved for doing such a wonderful job.
1/5
TrustpilotAvoid Bromley Branch & Adrian Lawrence
If you are a tenant or landlord, avoid Hunters (Bromley Branch) at all costs. My experience with this branch regarding my tenancy at Greenleaves, Oakwood Close, BR7 5DD - specifically owner Adrian, Daniella, and their revolving door of staff - has been a nightmare of administrative chaos, financial intimidation, and bad-faith manipulation.
1/5
TrustpilotAwful
Awful. Incredibly disorganised. Would establish inspections and never turn up, would constantly email about overdue rent that wasn't overdue. Would pass the blame constantly. Attempted to raise my rent by a "reasonable" £200 a month six months into my tenancy which can only happen every 12 months and cannot be more than the CPI price index; they failed on both counts. Renting is honestly awful, and these clowns pray upon the anxiety of insecurity to get what they want.I have bought a house now, I wish all renters the luck to buy their own homes one day so we never have to deal with letting agents like these ever again.
1/5
GoogleI dealt with Corina and Mr Sandwell when I was a student. Four friends and I were letting a house in Cowley. In my opinion, it was entirely unfit for habitation: damp, broken fixtures, security issues. We made repeated pleas with Corina and Mr Sandwell to have something done about the living conditions we were forced to endure. It never got better and I found their manner derisive, dismissive and bullying. I've never known such unprofessionalism and truly hope that no-one else has endure such in their lifetime.
Dear John, thank you for your review. Unfortunately, we can find no record of you as a tenant at any of our clients' properties. Perhaps you were registered under a different name at that time. We strive to maintain very high, professional standards as can be seen from many of our other reviews and recommendations. We wish you the best. Customer Service Team, Hunters Oxford
5/5
GoogleOur move to Oxford happened very suddenly. It was shortly before the start of the school year and we quickly had to find a new home for a rather anxious teenager, about to start six form in a foreign country, and for ourselves. We stumbled upon the house we ended up renting through Hunters when looking at another property close-by. We fell in love with the house immediately but wouldn't have been able to get everything sorted without the generous, highly competent help of Corina. She not only quickly arranged a viewing for us but expertly steered us through the complicated process of renting the property. Throughout our three years of tenancy, we could always rely on her and her team. A broken boiler was quickly replaced, and Corina's help was invaluable when one Sunday morning the fire alarm system played up, bringing the entire neighbourhood to our door. Renting in Oxford can hardly be described as a pleasant experience: The housing market is brutal, prices are ridiculously high, and the rights of tenants are curtailed by laws which clearly favour landlords. However, Corina and her team never failed to patiently explain every option and every regulation and to help us make the most of our stay in this beautiful city. We can recommend Hunters wholeheartedly.
Thank you Dieter and Christina. It has been a pleasure to deal with you. Customer Service Team, Hunters Oxford
1/5
TrustpilotI would completely recommend avoiding…
I would completely recommend avoiding this agency, they are slow to respond, have no information ready at hand and this has possibly been the most annoying process of purchasing a property with them. There was a lot of missing information that I was not provided and they basically only know how to respond when they need something. You will call them and they say they'll get back to you and just disappear. Avoid if possible.
1/5
TrustpilotSales progression team lied and not very professional.
We are in the process of buying a bungalow at the moment and the sales progression team told us the vendor had been to sort the electrics and service the boiler..previous tennants had apparently got in debt so electric was cut off..Hunters lied saying this would be sorted. A second viewing 2 weeks later and a wasted 120 mile journey confirmed nothing had been sorted. When we told them we were disappointed with them we were told to leave the property.
1/5
TrustpilotGutted
I was really impressed with the valuer's sales pitch and genuinely believed they would be the best firm to sell my home. The fact they had a relationship with Ryan property law also played a part, although that turned out to be a disaster, but that's a review for another day.
1/5
TrustpilotDamaged our house, and we're not even their clients!
Hunters hung a "for sale" sign on our property, which was a surprise to us, since we were neither selling nor letting the property. When asked to take it down, four visible holes have been left in the wall of our home. It has been six and a half weeks, and the holes are still there. In a couple of weeks, we're going to need to escalate this to the ombudsman.
5/5
TrustpilotThe best estate agent to use
Hunters estate agent Littleborough would highly recommend, although not my selling agent they were the ones who kept me informed of any matters that needed to be addressed even finding me work men far better then the agent I used to sell my property
1/5
TrustpilotAgent Harj was full of fake promises
Agent Harj was full of fake promises. Although he was all smiles and seemed friendly, the minute we left after our viewing he didn’t return texts or calls and shyed away from any contact. After several calls to the agents I finally managed to find out myself that the property had been given to someone else, rather than them calling me to inform me I had to dig this information out of them which was frustrating. Avoid!
1/5
TrustpilotHunters, Preston Road, Harrow
I write about Hunters, Preston Road, Harrow. I am a landlord. I asked Hunters, Preston Road, Harrow to serve notice to the tenant on 10 January 2024. Hunters refused to do so and unlawfully pulled out the deposit on the 19th of January 2024. I had paid Hunters for this deposit to be insured until the end of the contract on 17March 2024. They said because they pulled out the deposit from the scheme, they were unable to serve notice to the tenant. Hunters are not responding to any of my emails asking about access to my property or how I can contact the tenant after the contract expires. The tenant is also refusing to respond to my emails. I am shocked that this can happen when you engage the services of a reputable a countrywide agent like Hunters. There has been a lot of bullying by Hunters throughout the year and they have tried to get outside parties to help them to extort a couple of thousand pounds out of me too. Changes have been made to the gas system to accommodate an extra four hob burner which has resulted in the gas certification being failed. So as to not draw attention to the gas issue, Hunters did not arrange a gas certification at both of my properties too! When I questioned them they stopped communicating for the next three months!Should you have issues with Hunter’s there is no one at head office one can reach out to. You are forced to write and write and write to the same person who is responsible for the issues!!! Does that even make sense! Questions I ask Hunter’s about my property have a come back ..they will take me to court or I should sue them! The contract expires in three days time and it is as if I have no information on my property thanks to Hunters!
1/5
TrustpilotBad communication
I have been trying to contact them for 4 months in regards to my flat and contract but they are absolutely appalling at responses and making things clear and helpful for those they are letting to. They have sent me in so many different directions on who to contact and have stopped responding to me within one week of me first contacting them. On top of this it took them weeks to respond and report to maintenance issues, and when they did the response I got was rude and abrupt. As well as that they issues weren't resolved fully resulting in me feeling uneasy in what was meant to be my own space. Absolutely awful service and wouldn't even consider letting/renting from them again.
1/5
TrustpilotPathetic estate agency
Pathetic estate agency! The guy who is showing properties mixing up addresses and you end up viewing a different one. If you make an offer they show a very keen interest in person then no-one ever comes back to you. The property owners will never get to find out who made offers and they may just losing out on perfectly good tenants…!They do not even talk to each other within the office to relay interest.You get a bunch of promise, but that is all!Laura is useless!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Oxford office has 611 reviews across two platforms: 97 on Google, 514 on Trustpilot (across the whole business).
Hunters Oxford is rated 2.7 out of 5 across all 611 reviews, and 4.5 out of 5 on Google from 97 reviews.
Hunters Oxford, 73 Banbury Road, Oxford, OX2 6PE.
