Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe are buying our first home through Connells Headington and they have been nothing but supportive, clear and constantly communicative throughout. The mortgage adviser Jack was also incredibly helpful and very easy to talk to. Would highly recommend!
Drew-Deece · 23 September 2024
Agent replied · 23 October 2024
Thank you Drew-Deece for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently worked with Jack Ballard on my remortgage and he was so helpful. A great experience from start to finish. Thank you Jack.
Megan · 26 March 2025
Agent replied · 16 April 2026
Thank you Megan for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJack Ballard was our broker and did a great job. He explained us very clearly all the costs involved and steps to expect during the buying process. Also, good rates as well.
Santiago · 24 November 2024
Agent replied · 8 December 2024
Thank you for your wonderful 5* review! We're delighted to hear that Jack Ballard provided you with clear guidance and good rates throughout the buying process. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe would like to express our heartfelt gratitude to Connells Estate Agents for helping us find our first home. A special thanks to Jack Ballard, Saqid Rashid, and Razia for their hard work and dedication in supporting us throughout the buying process so far. We appreciate their efforts immensely
Shajan · 14 January 2024
Agent replied · 13 June 2024
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleEveryone at Connell’s were extremely helpful in dealing with the sale of our property and securing a new mortgage. Andrew dealt with the sale very well, communicating regularly and proceeded through the process smoothly. Jack helped me secure my new mortgage, identifying the best deals on the market. He worked tirelessly despite the situation with various properties changing several times. He was patient and professional. Would return to Connell’s in the future and would recommend as agents.
Nicola · 24 November 2024
Agent replied · 8 December 2024
Many thanks for your fantastic 5* review and recommendation Nicola. I will of course pass on your kind hearted words to our Oxford branch. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service from all at Connells Headington. Very quick sale at a good price obtained. Julian was very impressive with showing people around and generating interest. Andrew managed the sale very professionally and good communication throughout. Thanks to all the team for a great job. Very professional service.
David Parker.
David · 19 July 2023
Agent replied · 13 June 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCan highly recommend Jack as a mortgage adviser, very helpful and responsive.
Hawar · 26 April 2025
Agent replied · 27 May 2025
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have been assisted with incredible courtesy and availability in the process of purchasing our first home. Our Connells appointed mortgage advisor (Jack Ballard) has gone a long way to reassure us in the moments of our highest confusion and fear. Really recommended for first time buyers and not!
Francesco · 18 June 2025
Agent replied · 14 January 2026
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GooglePaul and I couldn't fault the service we received from Andrew and his team in Headington. Many thanks to them for keeping us informed every step of the way in selling our property. Would certainly recommend.
Jude · 17 October 2023
Agent replied · 13 June 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe visited the Connells office in Headington while looking for a house to purchase in Oxford. They were very prompt and accurate (Razia) with their responses to our viewing requests and also provided us mortgage advice (Jack Ballard) to help quicken our purchase process.
As it happened, we are currently proceeding with a property marketed by another agent, but we have stuck with Jack for our mortgage advice. As first time buyers, having Jack with us for advice on properties, market rates and mortgages, was a major support. He was available to take our calls and respond to our queries and that allowed us to take some quick decisions. We also decided to avail the other services from Connells including conveyancing and so far it has been a nice experience having the entire process under one roof in a single portal to upload documents and keep track of developments. Looking forward to closing our current purchase and hopefully more in the future.
Vijay · 14 January 2024
Agent replied · 13 June 2024
Many thanks for your fantastic 5* review and thanks for your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleWe have had shocking service no contact people just turning up no information nothing.
DENIS · 2 April 2026
Agent replied · 16 April 2026
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk
Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleExcellent job from Connells, Headington.
I am in the process of selling my house. Right from the start Zara assured me that I’ll be well looked after and that exactly how I feel. Thanks to Zara’s and Julian’s professionalism the house was sold within days on the market. I am pleased with the progress and impressed by helpful, friendly and efficient service from all the team. I’d definitely recommend this agency.
Olga · 14 June 2023
★★★★★ 5/5
GoogleThanks Jack, Julian and Andrew! Fantastic team.
The team were patient and professional. Particularly recommend the mortgage brokerage service, and certainly benefitted from having both buyer and seller represented by Connells.
EM · 15 December 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleConnells offers the most insightful and diligent support for house buyers. Staff members, specifically our mortgage advisor Jack Ballard, demonstrate both a thorough knowledge of the sector and great skills in interaction with clients. It has been a great experience being supported by him!
Eleonora · 8 June 2025
Agent replied · 14 January 2026
Hello Eleonora,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Jack Ballard and our team provided you with insightful and diligent support during your house-buying journey. Your kind words mean a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleVery professional and transparent, with a very accurate valuation. The marketing of our property was excellent, very impressed with the presentation on the web. Connells did a great job of the pictures, that really captured the living space of our house. And a no nonsense fee structure, really was the deciding factor for us, because it helped us budget our house move.
Razwan · 2 October 2024
Agent replied · 23 October 2024
Thanks for the excellent 5* review Razwan! Thanks for your thoughtful comments about our Oxford team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJessie at Connells was lovely! She gave me a very warm welcome and was prompt in providing all the necessary information about the house. A really nice and helpful agent.
Yihan · 16 October 2025
Agent replied · 14 January 2026
Thank you for sharing your experience with Jessie at Connells! We are thrilled to hear that she provided such excellent service during your visit. Our team takes great pride in providing a warm and informative experience for our customers. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI had a vieweing with Jessica a few weeks ago! She was extremely helpful, knowledgable about the property, honest and caring! She has given some very good advice!
Kristina · 16 October 2025
Agent replied · 14 January 2026
Thank you for taking the time to share your positive experience with Jessica during your viewing. We are glad to hear that she was helpful, knowledgeable, and caring. We value your feedback and appreciate you choosing us for your property needs. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had an excellent experience working with Jack Ballard as my mortgage broker. He was professional, helpful, and consistently kept us informed throughout the process. As a first-time homebuyer, I was initially quite anxious, but Jack and …
BJ · 16 June 2025
Agent replied · 14 January 2026
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAs a first-time buyer navigating a new country's rules and regulations with purchasing property, the Connells Headington team were wonderful and friendly facilitators at all stages of the process! I was particularly grateful to have them spur my solicitor to get a move on, so that I could finally make my move!
Jaimee · 4 December 2024
Agent replied · 8 December 2024
Many thanks for the great 5* review and your kind words Jaimee. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleAndrew and the team handled our recent sale. The situation was complicated and delayed for reasons outside their control, but Connells were always knowledgable, effective and supportive.
Graeme · 17 September 2023
Agent replied · 13 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI highly recommend Headington Connells Estate Agency to anyone seeking a knowledgeable and dedicated mortgage advisor. We met with Jack Ballard and he's brilliant. Jack has extensive knowledge in the mortgage market and he gave us very good advice. Our experience thus far has been lovely, and we hope to continuing our journey with Jack and the team at Connells.
Thi · 14 June 2023
★★★★★ 5/5
GoogleI had an exceptional experience with Connells during my recent home purchase. Although I didn’t buy the property directly through them, I must commend Andrew for connecting me with their mortgage broker. Initially hesitant, I met Jack, who …
Pratap · 16 April 2025
Agent replied · 16 April 2026
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had a great experience with this agency, particularly with the mortgage adviser Jack Ballard, who was very clear, honest, thorough, patient and supportive. Communication was great, he is very quick at replying emails and he provided a good deal.
I'd also like to praise Julian Denson, who made the property viewing a very enjoyable experience.
Teo · 25 June 2024
Agent replied · 24 August 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRecently brought a property from Connells Headington. Andrew and the whole team starting from the initial viewing through to completion day have been exceptional. They kept us informed at all stages of the process and made sure we had an easy and efficient first time buying experience. Jack (mortgage advisor) was always on top of things ensuring everything moved swiftly. Highly recommended for house buying/Lettings needs.
Naveed · 17 October 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
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