Connells reviews

★★★★★ 5/5

Google

I can’t speak highly enough of Connells ,Jessica and the amazing service she providing me in helping me to find my new home. From our very first conversation, Jessica was professional, attentive, and genuinely committed to understanding what I was looking for. She made the entire process feel smooth and stress-free, guiding me through each step with clarity and confidence. Jessica was always available to answer my questions, provide honest advice, and offer thoughtful insights about the properties we viewed. If you’re looking for someone who is not only skilled but also genuinely cares about her clients, I wholeheartedly recommend Jessica .She’s an absolute gem!

Abel · 18 July 2025

★★★★★ 5/5

Google

We are buying our first home, and Jack is our mortgage advisor. He was very patient with us and answers all our questions in depth. He guided us through the process, making it very easy for us. The chance to reach him at any time was the fact that made us decide to hire him, and we don't regret it, as he is always ready to help us.

Vane · 27 April 2025

★★★★★ 5/5

Google

Massive thank you to Andrew and his team for selling my house Andrew dealt with the sale from the beginning and he was spot on with everything through the whole process he was very helpful and professional, he kept me up to date with everything that was going on with the sale and he made the whole process stress free I am glad I chose connells headington and I would definitely recommend them Thank you Bes

Besmir · 1 December 2024

★★★★★ 5/5

Google

Andrew and his team, Thank you so much for all your help! Andrew and his team helped us sell our property!! Andrew and Julian are knowledgeable about the area of Heading/ Marston, they are real salespeople in a good way they are not pushy. They were professional and friendly, and responded proactively and in a supportive manner as we navigated through the process in a complex and time sensitive deal. Would use them again and recommend to others.

Cindy · 2 October 2024

★★★★★ 5/5

Google

As first time buyers, me and my wife were not too familiar with the whole process of buying a house and finding the right mortgage. We visited the Connells team at the Headington office. The whole team was brilliant from day one. Their Mortgage Advisor, Jack Ballard was simply amazing!! Jack is very professional, knowledgeable, friendly, practical and very efficient. He is always available for you and has great communication skills. He would call you if there was anything urgent even if he was on his holiday. He was abe to quickly understand our needs and circumstances. He brings his vast experience not only as a mortgage advisor but also his previous experience working as an estate agent to the table. This was really helpful for us as you basically get two services in one. He not only helped us find the best mortgage rate at that time but also kept us informed when the rates went down and got us onto a lower rate. Jack's experience working as an estate agent really came in handy for us when choosing the property to buy, negotiating and communicating with the seller's agents, solicitors and expediting the whole process of buying a house which so far has been really smooth and hassel free thanks to Jack. Thank you Jack!! We would highly recommend Jack Ballard to anyone looking for a mortgage advisor.

Nuwan · 25 July 2024

★★★★★ 5/5

Google

My partner and I are both first time buyers and are completing today! We walked into Connells and met Jack Ballard near the start of our journey to getting a house. He has been amazing from start to finish, explaining everything to us in an easy to understand and concise manner. Jack has gone above and beyond helping us with our mortgage and insurance. He has regularly checked in with us making sure we are up to date, don’t feel forgotten about and has helped us with chasing the other estate agents and solicitors to make sure we reached our deadline. We couldn’t have done it without him and couldn’t recommend him more! Our experience has been fantastic. Thank you Jack!

Phoebe · 14 April 2024

★★★★★ 5/5

Google

As first time buyers our mortgage advisor Jack Ballard was exceptional. He guided us through every little details of the process and made sure we understood. Secured us with the best mortgage offer available at the time. Even after the mortgage was agreed Jack kept track of it and when the mortgage rates dropped he rearranged the mortgage for a lower rate, amazing work by him. He also told us about the pros and cons of the property, he helped us to understand the value of the property and to get the best deal secured. Overall he was outstanding and we are fully satisfied with the service.

Ashwin · 14 March 2024

★★★★★ 5/5

Google

I am going through the process of buying a home and have sough the assistance of Jack Ballard in helping me with the mortgage brokerage and conveyancing. Though I am not buying the house through Connells. Jack has been really helpful so far in guiding me through the process and I am looking for his continued help over the next months as I complete the process.

Raghav · 25 September 2024

★★★★★ 5/5

Google

The estate agent who facilitated the property viewing, Julian Denson was affable and generous with information. I was particularly impressed by the mortgage broker, Jack Ballard who worked above and beyond to help with my application in these turbulent times. Update: I have gotten the keys! I wish to thank Andrew Topping and his team again for their amazing effort in making this happen. Andrew was so thoughtful and kind that he even helped me with measuring the room dimensions!

Jong · 15 November 2023

★★★★★ 5/5

Google

Our experience with Jack, our mortgage advisor, was exceptional. As first-time buyers, Jack patiently guided us through the process, explaining each step. His professional negotiation skills helped us secure the property we wanted. Jack's dedication was evident when he went above and beyond to secure the best mortgage rate, even working outside regular hours to finalize our application before the rates changed. We highly recommend Jack for his expertise and commitment to his clients.

Alexis · 13 February 2024

★★★★★ 5/5

Google

Had a very pleasant experience with Andrew Topping at Connells, who demonstrated a great deal of dedication. Matters were dealt with efficiently and communication was always prompt. We have bought and sold through Connells Headington and they most definitely exceeded our expectations. Overall our experience was nothing short of excellent. If only more estate agents followed the same model!

Irfan · 2 October 2024

★★★★★ 5/5

Google

I used services of Headington Connells Estate Agency to help me secure mortgage for my first property. Jack Ballard, Mortgage Services Consultant, compared different options and found one most suitable to my situation. He is very professional and was able to advise me not only on the mortgage but also insurances and the purchase itself based on his previous experience as an estate agent. I highly recommend Jack and I am glad about the support I received from him.

Piotr · 19 July 2023

★★★★★ 5/5

Google

Andrew and his team at Connells were fantastic, we are really impressed with their service and would highly recommend them. There knowledge of the market was impressive, and they were always available to answer my questions. We are extremely greatful to the dedication of the team, they went above and beyond to ensure a smooth transaction.

Tamzen · 9 October 2024

★★★★★ 2/5

Google

I invited three different estate agents to value my property in Headington, all reputable companies. Andrew Topping arrived well-prepared with valuation reports and supporting documentation. He began the appointment by thoroughly assessing the property and took the time to explain the data, offering insights based on current market conditions and his professional experience. However he gave me an un-realistic listing price that was higher than any valuation I received. He also advised that I needed to make improvements/re-decorate for the listing. He quoted his fees (non-negotiable) with arrogance which was a lot higher than other agents. Ultimately, I chose to proceed with another agency that felt more grounded and aligned with my expectations.

Julie · 18 July 2025

★★★★★ 5/5

Google

Jack Ballard has been fantastic so far, professional, friendly, and incredibly helpful throughout the mortgage process. I feel confident knowing he’s guiding me through each step. Would definitely recommend to anyone looking for reliable mortgage support!

Sebastian · 16 May 2025

★★★★★ 5/5

Google

Connells services are excellent and good thing is everything is under one roof. As we are from India and Jack helped us to understand regarding our eligibility and when to apply. On Each and every steps he explained us and than gave time to think and than progress it. He helped in negotiating deal with the owner. We are happy for his services. And I recommend him to my friends as we have good experience with him.

Abhi · 18 July 2025

★★★★★ 5/5

Google

Jack Ballard was our mortgage advisor and I must commend him for his patience and time, despite our back and forth he was very patient and helpful and plugged us with our lender. …

Bridget · 16 May 2025

★★★★★ 5/5

Google

I am very happy with the professionalism and perseverance of the Connells' team in Headington. It was a difficult probate sale, but they did not give up and achieved a good result for us after many obstacles. I strongly recommend Andrew and his team.

Christine · 25 December 2024

★★★★★ 5/5

Google

We want to say a big thank to the team especially Andrew for helping to buy our first home. Sincere and open communications are much appreciated. Always stood with us to solve the issues. With out his help I don't think, we will get this keys. Sincere thank you from the bottom of our hearts..... Always recommended Connells...... Their friendly nature and on time communications are amazing.....

Rohini · 17 October 2023

★★★★★ 5/5

Google

Just exchanged and about to complete on a house in Headington sold by Connells and found the team to be very helpful. Easy to get hold of and quick to respond. Andrew has been a great help throughout. Would recommend.

Luke · 12 December 2024

★★★★★ 5/5

Google

Connells have been excellent all round in managing the sale of my house. From the first call with Jessica, to the valuation and sales process with Zara, the whole team have been extremely professional, enthusiastic and proactive. They are customer focused and give a personalised service which has greatly reduced the stress of the sales process. Thank you so much to all involved.

Willow · 16 September 2025

★★★★★ 5/5

Google

Jessica was fantastic. Her professionalism and friendly approach can made a stressful process much easier. Thank you for your dedication.

Clover · 14 July 2025

★★★★★ 5/5

Google

Andrew and the team guided us through what turned out to be a very complicated sale on our side, due to probate etc. They were incredibly patient with the situation and professional at all times. Thank you for all your help towards the successful outcome.

Allie · 25 June 2024

★★★★★ 5/5

Google

The team at Connells went above and beyond in all stages. They were very diligent in ensuring that many and different potential buyers saw our property ensuring we got the best offer we could. They were also very helpful in helping us find a property in the area we were keen to be in. This was no easy task and we're really grateful they were able to find us somewhere. They were also good advocates during the legal process. A lovely, friendly team!

Alice · 25 December 2024