Trusted Agent profile · Oxford
★★★★★
351 reviews across 2 platforms
255 Banbury Road, Oxford, OX2 7HN, OX2 7HN
Chancellors's office in Oxford, at 255 Banbury Road, is rated 4.5 out of 5 across 351 reviews on two platforms, including 189 Google reviews rated 4.5.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
TrustpilotSagarika was incredibly helpful
Sagarika was incredibly helpful, friendly, and kept communication smooth and easy throughout the whole process. Highly recommend!
We appreciate your positive feedback! We are so pleased to hear our team was helpful, friendly, and kept communication smooth.
5/5
TrustpilotThank you Chancellors!
Ella has been excellent with helping us find the right home and walking us through the admin part. Thank you! We look forward moving into our dream home!
1/5
TrustpilotExtremely poor property management and communication
Our experience as tenants with Chancellors/LRG’s property management team has been extremely disappointing. Throughout our tenancy, we have repeatedly had to chase for basic updates and for issues to be progressed. The most significant example was our allocated parking space, which is expressly included in our tenancy agreement. We were unable to use it for a prolonged period because of problems with the communal car lift, while continuing to pay our full rent. Despite repeatedly asking about alternative parking and compensation, we struggled to get a substantive response. We also had outstanding works to a bedroom wall that had been discussed before our tenancy began. Again, this required repeated chasing before meaningful action was taken. Eventually we felt we had no option but to make a formal complaint. What is particularly frustrating is that LRG’s own final complaint response acknowledges shortcomings in its communication, that we repeatedly had to contact the property management team, and that our correspondence had not received the appropriate attention. After all of this, LRG offered £100 in “full and final settlement” for its service and communication failures, while simultaneously confirming that the separate question of compensation for the loss of our contracted parking space is still awaiting a decision from the landlord. Problems can happen in any property, and we understand that not everything is within a letting agent’s direct control. Our issue is how those problems have been managed. Tenants should not have to repeatedly chase simply to receive updates or get outstanding matters progressed. Based on our experience, the property management service and communication have fallen well below the standard we expected.
2/5
TrustpilotThe frustrating experience of dealing…
The frustrating experience of dealing with a tenant who hadn’t paid rent for 4 months and an accounting team who hadn’t chased the debt, contacted the guarantor or provided an account statement during the period. I was most frustrated when calling the area office. However, Rebecca answered my call and listened to my issues, heard my frustration and took the time to agree a course of action. Not only did she accurately outline the situation, advise what steps she would take to gather the information and committed to contacting me with updates. To be called back with an update was most refreshing and unusual having previously left more than 5 messages for a manager and not receiving a call back.
4/5
TrustpilotViewing went well and was well guided…
Viewing went well and was well guided and explained. The follow-up was useful and well conducted.
We're so glad the viewing and follow-up were helpful. We appreciate your kind words!
5/5
TrustpilotOutstanding service from start to…
Outstanding service from start to finish. I am writing to share our excellent experience with Jamie from Chancellors London during our recent property purchase. Despite a very complicated situation on the seller's side, Jamie guided us through the entire process with utmost professionalism. His responsiveness was exceptional; he was always available to answer our calls and messages, calm our anxieties, and signpost the next steps to keep things moving swiftly. We felt fully heard and completely safe in the hands of an expert who values due diligence. We are now happily moved in and highly commend Jamie's work.
5/5
GoogleI had Julia Plywacz guide me when I enquired about flat details and booking a viewing. She was very kind and accommodating all throughout. Navigating rentals is definitely challenging so Julia’s attentiveness and positive attitude was very comforting. I was in contact with other lettings agencies and agents and I really wish they all possessed a bit of Julia’s kindness..
Hi Rachel, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotJamie Woodman has been really helpful
Jamie Woodman has been really helpful, is good at clear communication and always responds quickly.
We're happy to hear our team provided such helpful and clear communication. Thank you for your positive feedback.
5/5
TrustpilotHenley Chancellors Review
I was in situation where I was in an unfortunate position of having to find a rented property quickly. Katie for Chancellors (Henley) was able to find me a place quickly which alleviated alot of stress that comes with having to move suddenly. She was candid, responsive and a very polite agent and I appreciate her help and the help from Chancellors.
We are so pleased we could assist you in finding a property quickly during a stressful time. We appreciate you sharing your positive experience with us.
5/5
TrustpilotDan has been brilliant
Dan has been brilliant, very accommodating very polite and a pleasure to deal with
We are delighted to hear you had such a positive experience. Thank you for your kind words!
5/5
TrustpilotExcellent experience
We had an excellent experience with Chancellors. Daniel Wise was always present, responsive and incredibly supportive throughout the process. Thank you for the great service!
5/5
GoogleProfessional Team !!!! Julia Plywacz and Katie Palmer made the letting process seamless. Professionally handled with prompt successful results. I am sooooo happy !!!!
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotBethany was really engaging and had a…
Bethany was really engaging and had a great understanding of the property.
We're glad to hear our team's engagement and property understanding were helpful. Thank you for your feedback!
5/5
TrustpilotHannah has been brilliant
Hannah has been brilliant from booking the viewing in, showing us around the property and had answers to all of our questions and help with a complex application
5/5
TrustpilotJessica was so helpful in my house…
Jessica was so helpful in my house buying process and made it go as smoothly as possible. We will 100% contact her for help in future.
5/5
GoogleJulia was really nice
Hi Violeta, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleAll the agents have been so friendly, and have made the whole process very easy. Julia especially was extremely helpful and was clear in explaining everything, and also provided lots of relevant extra information. The speed of the replies to our queries were also amazing! We would definitely recommend Chancellors, and would happily use them again!
Thank you so much for your wonderful review, Leah! We are thrilled to hear that you found our agents friendly and the process easy, especially Julia's assistance. Your kind words about our prompt replies mean a lot to us. We truly appreciate your recommendation and look forward to serving you again in the future!
5/5
GoogleKatie Palmer is first rate, she connected with me quickly, communicated efficiently and conducted herself with complete professionalism. I felt her effort and she helped me successfully sign a lease. I could not recommend her enough.
Thank you Kathryn for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotOdeta was very helpful bright and…
Odeta was very helpful bright and cheerful, went out of the way to help
We appreciate your wonderful feedback! We are so glad that you found the service helpful, especially the advice on recent legislation. We're happy we could assist you in finding your ideal place and that you felt supported.
1/5
GoogleReally odd experience with Chancellors. Have a flat with a 51 year lease but in a desirable development where Chancellors recently sold a flat for 500k. But when I inquired about selling with them, they took an odd approach. Basically very negative, trying to convince me the property market was dying (lol) because as they claimed, "Blackrock are buying up all the houses" then tried to suggest my property was worth about 60k less than a recent RICS survey I had done and said how flats are just sitting on the market etc etc. I think they thought they could do a quick sell on my flat if they priced it v cheap so tried to convince me market was dead/my flat was worthless. Bad strategy. Unprofessional. And will give a hard swerve to them in future.
Thank you for bringing this to our attention Zoe, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.
1/5
GoogleAbsolutely awful service from start to finish. Previously rented from them and they tried to claim a cleaning fee when we left the property spotless. This time we were buying a flat. From the property description that stated there was a shared garden and garage (neither exist) to failing to give the tenants notice to leave, to telling us the day before exchange that all the furniture would be left in the property through to losing a set of keys then denying they ever had them. They made the process of buying the flat 10 times more stressful than it needed to be. It went through eventually but we were forced to stay in temporary accommodation for 5 weeks because of the delays they caused.
Thank you for bringing this to our attention Sarah, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.
5/5
TrustpilotLuke was a breath of fresh air. Excellent agent.
Luke was a breath of fresh air. Met us outside. Was genuinely warm and friendly. Walked round the damp land with us in his lovely shoes, and even let the owners dog out for them for the toilet. Wish all agents made us feel as welcome as he did.
4/5
TrustpilotA mixed time with renting through…
A mixed time with renting through chancellors with false information being provided at the start of my tennacy and late notices of rent increases but since Jamie woodman took over our account she was nothing but fantastic right up until the end of our tennacy which ended on a positive note and should be comended for the work they put in to make everything right!
5/5
TrustpilotIsabelle is very supportive and always…
Isabelle is very supportive and always listens .... great communication and very kind
We appreciate you sharing your positive experience; we're glad to hear you were satisfied with the support and communication.
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