Trusted Agent profile · Oxford
★★★★★
351 reviews across 2 platforms
255 Banbury Road, Oxford, OX2 7HN, OX2 7HN
Chancellors's office in Oxford, at 255 Banbury Road, is rated 4.5 out of 5 across 351 reviews on two platforms, including 189 Google reviews rated 4.5.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant service from Ella
We had a fantastic experience with Ella, who showed us around the property. She was incredibly friendly, helpful and knowledgeable, and made the whole viewing experience really enjoyable. We felt completely at ease and would highly recommend Ella to anyone looking to buy a property.
5/5
TrustpilotA good example of professionalism. Chancellors act proactively and Ella…
Chancellors act proactively and Ella Carroll is a very good representative of the company. She is very professional, smart, friendly and helpful. She has made the task of selling my house an enjoyable one.
We're so glad to hear our team's proactive approach and professionalism made your house sale enjoyable. Thank you for your kind words!
4/5
TrustpilotNot the best experience in relation to…
Not the best experience in relation to my landlord but Lauren Clancy who was my contact at chancellor’s was excellent. So many issues with the property I was renting but Lauren went above and beyond to try and resolve them as quickly as she was able.
5/5
TrustpilotCharlie was great throughout the whole…
Charlie was great throughout the whole process of helping us secure our house. Really friendly, professional, and always quick to help with any questions. Made everything smooth and stress-free, would definitely recommend.
We appreciate you sharing your feedback. We are so pleased to hear that our team was friendly, professional, and helpful, making the process smooth.
5/5
GoogleJulia and Katie were incredibly helpful throughout the whole process. They are both super friendly and professional, answered all my questions promptly and clearly, and helped arrange everything to fit my schedule. It was a real pleasure working with them, highly recommended😊✨. …
Thank you so much for your kind words, Selen! We're thrilled to hear that Julia was able to assist you promptly and clearly. It's our goal to provide a pleasant experience for all our clients, and we're glad you enjoyed working with her. We look forward to serving you again!
1/5
TrustpilotLandlord's perspective - terrible
From a landlord perspective, absolutely terrible. They picked contractors to do work which went wrong (plumbing leaks damaging my property). I replaced a shower and then a year later they told me it needed replacing again (no pushback to the contractor on my behalf). After a tenancy they started showing people round and only weeks later and having been advised to lower the rent did I discover the property had been left in a terrible state (they should have advised my after the first viewing). They also advised a tenant to change the locks (without informing me!) so at the end of the tenancy when I returned arriving late I couldn't enter and had to sleep in the car.
Thank you for sharing your concerns. We are truly sorry to hear about the significant issues you've faced, including property damage, communication breakdowns, and the lock change. We are reviewing these matters.
5/5
GoogleJulia was exceptional and consistently professional in helping us find a place.
Dear Carson Tucker, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Julia. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
TrustpilotJake Lacosta has been an immense help…
Jake Lacosta has been an immense help in helping me address various issues, i highly value his support that he has provided with myself living abroad and he has alleviated alot of pressure on my dealings with the local council that side. thank you Jake for your help and efficient communication and your desire to ensure clients are satisfied.
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleI am very pleased with Chancellors service in terms of both speed and informativeness. Julia Plywacz was a massive help in booking in my viewing, providing me with information, and making the transition to renter all smooth as can be. You're in expert hands with Chancellors.
Hi Conrad, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotGrateful for our property manager.
We have had a really positive experience with Chancellors. We are very grateful for our property manager, Jamie Woodman, who always acts quickly on any requests or issues we present, as well as keeping us updated with the progress of the requests. Thank you Jamie :)
5/5
TrustpilotLuke will go a long way
Luke is a lovely young man, very knowledgeable and came prepared with a couple of issues to the property with certificates, quotes and also answered every question. There was no sense of urgency to rush the viewing. It would be great if all agents were like Luke.
5/5
TrustpilotGreat service
Aysha was very helpful from the minute go. Any questions that needed answering she knew the answers to the question. Also was very quick to call back on any updates we were waiting on. Great service 😊
We appreciate you taking the time to share your positive experience. We're so pleased to hear that you found the service helpful and the responses quick.
5/5
GoogleKatie and her team were really excellent, from start to finish.
Dear Iain We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotI cannot fault Maria
I cannot fault Maria; she virtually held my hand through the entire sale process and was a shoulder to lean on when it felt that we were never going to get there! It was so helpful having a key point of contact and I can't thank Maria enough for her help and support! It's also very much appreciated to have someone on hand whenever I had a question.
5/5
TrustpilotThe best agent
I would like to see a big thank you to Chancellors Letting Agent south east management team. Dana to be precise - this is a thank you for all your hard work and patience. I would also like to say thank you to Maya, John, and Liberty. They always attend to my call and every issue I have at the Property. I have used different Letting agencies overtime but the experience I have had with Chancellors has been easy and seamless. Their communication level is clear, respectful, and very understanding. If you are looking at renting or buying a property go to Chancellors - the entire team are trustworthy and of great help.
5/5
GoogleKatie Palmer was supper helpful helping us find a new rental property. She was always ready to answer any questions we had, either by phone or email, and offered good advice. You can tell she has lots of experience and understands tenants concerns. I felt in very good hands throughout the process.
Thank you, Ana! We're thrilled to hear about your positive experience with Katie. She truly is dedicated to helping our clients find the perfect rental property. Your kind words about her support and expertise mean a lot to us. If you need any further assistance, don't hesitate to reach out. Enjoy your new home!
5/5
GoogleSince Antony Bell has taken over this branch of Chancellors, the service has improved significantly as he has been proactive in his marketing of the property and in keeping in touch and advising us. We are confident that the sale of our property is in very good hands and we have appreciated his expertise, guidance and support.
Dear Mike Davis We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleNita provided absolutely outstanding service when selling my house. From the moment we first connected, it was clear she had a deep understanding of the local real estate market and an impressive knowledge of the best strategies to maximize my home’s potential. Her attention to detail was second to none; she guided me through every step of the process, from preparing the property for sale to expertly staging it to attract the right buyers. Nita's marketing approach was phenomenal, she knew exactly how to showcase my home to highlight its best features, and her network of contacts helped bring in numerous serious offers in no time. She is an exceptional communicator, always keeping me informed and making sure I felt confident at every stage. Her negotiation skills are remarkable, and I felt reassured knowing she was always fighting for the best possible outcome on my behalf. What truly sets Nita apart is her dedication, professionalism, and genuine passion for her work. She went above and beyond, offering support and advice even beyond her regular duties. Thanks to Nita’s expertise, my house sold quickly and at a fantastic price. I couldn’t have asked for a better real estate agent, and I highly recommend her to anyone!
Thank you so much for your wonderful review, David! We are thrilled to hear about your positive experience with Nita. Her dedication and expertise truly shine in every transaction, and it's fantastic to know she provided outstanding service throughout the process of selling your home. Your satisfaction is our top priority, and we appreciate your high recommendation. If you ever need assistance again, don’t hesitate to reach out!
5/5
TrustpilotAlways have a good experience dealing…
Always have a good experience dealing with Ben. Reliable, informative, professional and gets the task completed. Whether it’s finding suitable tenants, helping with payment complications, advising on tenant complications… Ben is always positive and helpful! Thank you, so appreciated!!
5/5
TrustpilotAn excellent estate agent!
Jay was polite and responsive to our enquiry. He was down to earth and his authentic self which we appreciated. He clearly had developed a good professional relationship with the vendors. He was very clear about the situation with this property and its owners which was helpful. He talked to us knowledgeably about the local housing market. He arrived promptly for our viewing.
5/5
GoogleThe Chancellors Office in Summertown has been superb in the handling of our rental property. Louise Deakin in particular has been outstanding. She always responds promptly, works long hours and has, on many occasions, proven to be extremely helpful, thoughtful and an effective problem-solver. What is also remarkable is how much effort she puts in to keep me in the loop, providing regular updates and salient advice. She is certainly the best agent I have come across in many years. Chancellors are very fortunate to have Louise represent them!
Hi Ant! Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleKatie has been the best Agent I have delt with in my 1,4 years of house hunting and am grateful for her and Chancellors.She is patient,prompt to help,easy to talk to and knows her work well.Excellent work and has managed to find a home for my family.
Thank you so much for your kind words, Phyllidah! We're thrilled to hear that Katie provided you with exceptional service during your house hunting journey. It's wonderful to know that she was able to help you find a home for your family. We appreciate your support and look forward to assisting you in the future!
5/5
TrustpilotSupported throughout!
Honestly, all the staff at Chancellors were fantastic and so so helpful throughout our selling process, but one agent in particular was just outstanding and that was Charlotte Morgan. Her communication and support was absolutely brilliant. Even out of the office, she made sure to always get back to us. Even during times of anxiety she made us feel so settled and would be so knowledgeable with all areas of the process. She completed the final viewing of the house and got us over the line! We will forever be grateful to her and the amount of client care she offered. To the team at Chancellors, we really appreciate your time and for helping us to move on to our forever home.
5/5
TrustpilotYou are safe with Chancellors
Chancellors have been very helpful with managing our tenancy. With a special thank you to Maisie Spooner, for being quick and effective with responses and resolving any issues.
We appreciate you taking the time to share your positive experience with our tenancy management services. We are so pleased to hear that our team was quick, effective, and helpful.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
