Chancellors Oxford reviews

★★★★★ 1/5

Facebook

Worst possible service. Our experience with Chancellors has been absolutely terrible. From day one, the agent booked the viewing on the house for the wrong time, sent conflicting information, which resulted in my partner waiting for 2 hours under the rain. Once in the property, he made me false promises regarding the price of the property, the chance of getting a dryer, and a place to lock our bikes. He encouraged us to make an offer according to his false promises, which came back denied after almost a month! He then acted as if the offer was denied because we asked for unreasonable things, and was very threatening with regards with us losing the chance to ever secure the property. The entire process, with all its back and forth lies, took over 5 months. Chancellors rarely replied to our emails promptly, or picked up the phone. We were told many times that he wasn't in the office, so had to wait weeks for any information. After signing the contract, we weren't given any information at all for 3 weeks. We called repeatably and were told neither the relevant staff weren't in the office, but promised someone would call that day. No one called for 3 weeks. After all that time, we finally got a call from an agent apologising, for she had been on holiday. Minimum decency and respect would have required them to inform us, upon signing of the contract, that we wouldn't hear back for weeks. They were then very fast in demanding payment of the initial monies, even though per the contract this is only demanded three working days before the move in date, so that the money gets to the account on time. Everything was demanded of us, but we were shown no respect, consideration, or good faith. Moreover, we paid almost £4,000 in advance, including a ridiculous amount of £373 in fees for the worst service I ever received. Of these, £53 were hidden fees that the agent didn't reveal until the last possible opportunity, and were not mentioned in any of the documents we signed. Still, we were made to pay it. Lastly, in order to be given the keys by the check-in team on move-in day, we were given a business rate number to ring, which also costed us money. Chancellors has taken every opportunity to take money from us, while providing a disgraceful service. I feel that Chancellors treated us utterly disrespectfully, taking advantage of our status of students (of the University of Oxford). The process and dealing with the agents was an awfully stressful experience, and we wouldn't recommend this person or agency to my worst enemy. After posting a similar review on their website, Chancellors removed it. They then proceeded to ring me and claim that I was lying about everything. We have proof in emails so their accusation that we lied is demonstrably false. Please share this review so nobody else has to experience renting with Chancellors.

Beatriz · 7 August 2018

★★★★★ 1/5

Google

Please avoid at all costs!!!! Almost 6 months after moving out of a rented property we are still fighting to get part of our deposit back. We had to constantly chase for updates to find out what was going on, every time we called the person dealing with it was not in the office and apparently no one else was able to find out what the situation was! Here is a suggestion! Why don't you use some of the money you get from ridiculous admin fees to invest into some sort of software where employees can log and update all the ongoing cases so that anyone can pick it up and provide updates when needed?! All these delays meant that we went past the 3 months needed in order to log a claim with the TDS, a limitation we "conveniently" found out about after the deadline had passed! Words can't really describe the stress, frustration and amount of time we have wasted because of the way our end of tenancy has been dealt with. Utterly appalling!!!

C · 30 July 2018

★★★★★ 5/5

Trustpilot

George Wade Review

George Wade was a lovely agent who provided me with as much information as I required. He went above and beyond to ensure I left the viewing with a good idea of the property and what it entails. After the viewing, George was consistent with regularly calling and providing quick updates. He explained everything thoroughly and had great knowledge. I’ve viewed many flats and George was definitely one of the best agents.

Miss · 1 June 2021

★★★★★ 5/5

Facebook

Omg, boiler broke down on the coldest day of the year. I spoke to Sarah, Courtney and Danny the gas engineer and had the most fabulous customer service ever. Danny facetimed me (bless him- had had to look at my morning face) after Courtney called him out and explained the issue. Danny talked me through it and I fixed it in ten seconds instead of him having to come all the way out. I am so genuinely pleased with this service. Thanks for coming to work today.

Dominique · 1 March 2018

★★★★★ 5/5

Google

Josephine was extremely kind and helpful, providing extra support and answering questions for me at every opportunity. Would definitely recommend!

Alex · 20 March 2025

★★★★★ 5/5

Google

Josephine Muigai was of great help during our tenancy processing. Josephine answered our questions patiently and the reply was quick.

Bella · 20 March 2025

★★★★★ 5/5

Google

Josephine was very helpful for finding me a new home! She made the whole process clear which was much appreciated

Jack · 20 March 2025

★★★★★ 5/5

Facebook

Id like to thank our property manager Simon Butt for being so helpful every step of the way with our property. It is our first rented accomodation and the house was not ready when we moved in. Locks and windows did not work, the washing machine broke within a month and service men have been called out on around 4 seperate occasions but Simon was there with an answer as soon as we asked him for help and handled everything. If not for him then the whole sitation would have been so much more stressful but he was there replying to emails and calling repairmen as soon as we found a problem. Any problems were resolved within a week or two. Thank you for all your hard work, quick responses and for being a great support line for us!

Hannah · 14 September 2017

★★★★★ 1/5

Facebook

Dear Chancellors team. we are extremely disappointed with the situation which resulted from your negligence. We moved in to an apartment managed by you with a car park run by a private company. You were supposed to provide us with a parking permit for a space in that car park (as it is included in the rent) but you have not. As the move in date was Friday afternoon and we had to wait until 7pm for the cleaning company hired by you, we could not contact you about that issue over the weekend. There was nowhere else to park outside the premise so we parked where I was supposed to and received two parking tickets on separate days as a result of that. I called you about that fact and it took you a week and a half to provide me with a replacement permit. We felt that it is unfair for us to pay the fine since we had the right to park there. First we appealed to the parking management company trying to explain the situation and highlighting the fact that I had the right to park from day one… without any luck. In this case we expect you to refund us a total of 120 pounds for the parking tickets as they were a result of your negligence. When presented with our position in a telephone conversation your answer was - “We are sorry for the resulting situation but there is nothing we can do about that. You will have to pay it yourself”, without even explaining why! We don’t feel that is right. It was your responsibility to ensure that we receive the permit on the day of our move in. When we called about it being missing you were not aware of that and explained that it seems that the previous tenants did not hand it in. To our knowledge the apartment was made vacant on the 16th of June giving you two weeks to become aware of the missing permit. In any case we expected a higher standard from a large and renowned company like Chancellors and certainly better customer service. We sincerely hope that you will reconsider your stance on this matter and improve our perception of your standards.

Kamil · 24 July 2017

★★★★★ 5/5

Google

It is very difficult to find a property for rent in oxford. However, thanks to Tilly who made it very easy and convenient for us. She guided us through process and helped us alot.

Mohammed · 19 August 2024

★★★★★ 5/5

Facebook

I've just had a successful letting with Chancellors in Sunningdate. I dealt mostly with Jenny Wintermeyer who was a pleasure to work with, friendly, polite and very well informed. Because we were pressed for time, they pulled out the stops to finish all the paperwork in very quick time and in a very professional manner. The team who answered the phone were also very polite and helpful, especially Kate and Lauren. [Sorry I didn't have the chance to speak with Fraser - I'm sure he would have been just as helpful.]

Connie · 24 November 2016

★★★★★ 5/5

Trustpilot

Friendly and helpful service

Dean has been very helpful since I viewed the house I am moving into through submitting my application. He explains things clearly, is sociable and I appreciate all the steps he's taken to secure a lower rent fee and good contract for me with the landlord of the property. In general, Chancellor's are very helpful and friendly when I have had enquiries and seem keen to provide assistance all the time.

Ellie · 30 April 2021

★★★★★ 5/5

Google

We went through 2 weeks of struggles to find a house to rent in Oxford until we met Jordan from Chancellors East Oxford, who showed us some light in our darkness. Jordan is friendly, full of smiles and listens to our concerns. During viewing, he allowed us to explore on our own while being around to answer our questions. He put forward our case in a very personalised way, he replied to emails and ensured we were well-informed of what to do next. In this situation, what else do you need except for one empathetic and responsive agent, right? My 5 star is for him.

Nurshuhada · 31 October 2023

★★★★★ 5/5

Google

Jordan was an absolute delight in the process of finding a house to rent. He made our life incredibly easy and re-assured us with great news in regards to the rental process.The transition was smooth and Jordan delivered this with great kindness and eagerness!

Silvia · 29 January 2024

★★★★★ 5/5

Google

Josephine was very helpful in finding a house under a week. Very prompt responses to emails.

SueAndStevie · 20 April 2025

★★★★★ 5/5

Google

Jordan was an absolute delight in the process of finding a house to rent. He made our life incredibly easy and re-assured us with great news in regards to the rental process.The transition was smooth and Jordan delivered this with great kindness and eagerness!

M · 24 January 2024

★★★★★ 5/5

Trustpilot

Very helpful and great communication

Sirus was incredibly helpful helping us find our new flat. He was always on hand to answer questions, went above and beyond to make our flat hunt successful. When our first choice fell through, he was immediately on the phone helping us secure the next one. He was communicative, reliable and friendly. Rebecca, who dealt with our administration was absolutely amazing. Incredibly efficient, helpful and make the experience so easy.

Ed · 15 April 2021

★★★★★ 5/5

Trustpilot

All at Chancellors

All at Chancellors We would like to thank everyone at Chancellors Aylesbury involved in helping us through our sale in particular Warren and Fatima who were always on the other end of the phone or email responding quickly and have really worked tirelessly through this long process from the start to completion and through all the ups and downs and got us to the finish line. DC @ 38

DC · 18 June 2021

★★★★★ 5/5

Google

Helen was a wonderful letting agent, she was responsive to all my email requests while helping us relocate from Ireland, and we really felt she understood what sort of place we were looking for. We only had one day to view properties in Oxford and she went above and beyond to accommodate our needs. An extremely friendly and helpful letting agent

Aisling · 16 August 2022

★★★★★ 1/5

Google

Edited due to the experience we’ve had. Initially I thought the experience was good but once making contact with the landlord and having some conversations it’s an apparent that Chancellors use underhand tactics in order to artificially raise the rent or inflate their commission. When viewing the property and it was accepted we were ready and prepared to pay the deposit for the site, this was communicated to Chancellors. They stated that no deposit was required due to the no deposit scheme, we questioned whether this would have any impact on anything and they said it wouldn’t make any difference to us or the landlord. Fantastic we thought, and agreed. At the same Chancellors were having conversations with the landlord, saying that because we couldn’t pay the deposit, they should charge an extra £50 rent.. Over 3 years that’s £1800, during times of a housing and economic crisis, the morality of artificially inflating housing for their own personal benefit truly reflects the values of this company. If you can use anyone else, please do. Just a further note, all these reviews are artificially inflated as they request that you give a review during the sign up process which you feel obliged to given the demand for property.

Ruairidh · 19 August 2024

★★★★★ 1/5

Google

Worst estate agency I’ve ever dealt with in the UK! Don’t let them fool you into the no deposit scheme. Jordan Gibbs makes out that there’s “absolutely no cost to you as a tenant” by not paying a deposit and then we found out through our landlord (!) who’d asked for considerably less rent per month, that she had been lied to by Jordan as he had stated we had requested not to pay a deposit which was completely false. It turns out by being fooled into the no deposit scheme, we are actually paying £50 more rent each month to cover this, while Jordan gets his commission for tricking us into the scheme. You should be ashamed of yourself. In addition, we were only allowed 5 minutes to view the property when first taking a look at the house due to “10 back to back viewings” and we were told there were multiple offers on the house when we put one in, so Jordan asked us to increase our offer of monthly rent if we wanted to ensure we got it which we weren’t comfortable in doing. We then later found out from our landlord once we’d secured the property that she was only told about three viewings that day and it was only us that put in an offer! Snide and scaremongering tactics by a cowboy estate agent making us pay more to benefit his own pocket and commission in a time of economic crisis. Absolutely disgusting - avoid at all costs. If I could give no stars, I would.

H · 19 August 2024

★★★★★ 5/5

Trustpilot

James is very personable

James was very knowledgeable about the local area. He really listened to what I was looking to buy. Sent me details of houses that were suitable rather than just any property of my price range . He’s engaging, personable and very friendly and supportive, answering any questions that I had. Was a pleasure to speak to on the phone and he always followed up with an email when necessary.

Mrs · 13 May 2021

★★★★★ 5/5

Trustpilot

I would really thank Zac and his team…

I would really thank Zac and his team for getting through the deal very quickly. Kieran clearly understood my requirement and showed the best property that suits my needs. Zac is really good negotiator and understood my situation as a first time buyer. Finally a win win situation for both the seller and myself as a buyer. Highly recommend Zac and his team to buy your dream house

Mr · 1 June 2021

★★★★★ 5/5

Trustpilot

The sales team at Abingdon!

Salesperson Lisa Cox at Chancellors Abingdon, has been excellent in providing information and valuations on my small portfolio of properties, and helping me to decide which way to proceed when considering going to market. She is an excellent communicator and very detailed, which is what you need from an agent when making important decisions. I would thoroughly recommend Lisa and the team at Abingdon when considering selling property.

Mr · 7 May 2021