Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookAbsolute shambles. I wish I could take the stars away. They do nothing apart from robbing people without giving the service.
Started with Daniel from the Sunbury office who promised us of great customer service and communication. Daniel along with his team at sunbury hardly communicated and their specialist team had no clue when they spoke to me over the phone. A sale that would normally take couple of months took over five months to complete. When I layed the frustation out to the senior directors they first asked me to pay their fees. Once I paid the fees they just told me to that there is nothing they can do.
Plz plz plz do not deal with this company.
You will regret your decision for ever
Samir · 28 September 2017
★★★★★ 5/5
FacebookWe have had the pleasure of dealing with Jayne Morris originally from the Kington branch, who helped us almost 2 years ago with our rental search. She had ideas and inspirations for us, before we even moved in. Nothing was a problem and she would always plan to see us, for viewings, when convenient with myself and my partner.
Since we have lived here, Jayne has always gone above and beyond with helping us and sorting any problems out, highly recommended.
Tessa · 26 September 2017
★★★★★ 5/5
TrustpilotAmazing Experience
I’ve been dealing with George Wade related to buying property and the response which I got from him is fabulous. He kept me up to date with the all the information and was very prompt in answering any questions/queries.
Mrs · 23 June 2021
Agent replied
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
FacebookFrancesca Deacon has been managing my property in Oxford for several months. She has acted quickly to tenants, keeping me informed, and also found good quotes from reliable contractors.
Maurice · 4 October 2019
★★★★★ 5/5
TrustpilotIzzy has gone over and beyond to help…
Izzy has gone over and beyond to help me with my rental. I work long hours and contacting me was very awkward but she emailed me and kept me informed
She is a credit to your company
Keith Walker
Keith · 18 June 2021
Agent replied
Thank you for leaving us this great review Keith, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
FacebookI was delighted with the excellent service I received from Declan Hartigan at Chancellors. I called one morning on the off chance there were any vacant properties to view that afternoon and he arranged a viewing within a couple hours. I loved the property and was able to make an application in minutes. The entire process has been smooth as Declan has kept me well-informed and immediately answered any queries I've had. Also, the entire process was completed within a week! The help and efficiency I have received from Chancellors has taken the stress away from moving house!
Paige · 8 August 2017
★★★★★ 5/5
TrustpilotFriendly, professional and resourceful team
From the initial point of contact, Chancellors have been extremely helpful and knowledgeable. The information we were provided from the start has been great, from regular update calls to marketing information emails and negotiation assistance, all has been invaluable.
Victoria · 15 June 2021
Agent replied
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleVery helpful through every step, pleasure to deal with
Rob · 28 April 2024
Agent replied · 26 August 2024
Thank you Rob for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
TrustpilotJohn Horton at Chancellors has been…
John Horton at Chancellors has been exceptionally helpful in helping me purchase my home. He was sensitive to my requirements and timescale and thoughtfully managed my and the sellers expectations. Very pleased with his work and would highly recommend.
Cath · 3 June 2021
Agent replied
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
TrustpilotGreat service from start to finish
Great service from start to finish! Richard has offered great advice and support from booking our viewing right through to getting our offer accepted. Great knowledge of the area and house we saw. Highly recommend using Chancellors and Richard!
Miss · 26 May 2021
Agent replied
Thank you Miss Goodall for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 1/5
FacebookI rent a flat via Chancellors and I have not seen people more UNPROFESSIONAL in my whole life. They only care about taking your money at the beginning of the process and making up ridiculous excuses to keep the money of your deposit at the end. NEVER AGAIN!
Guillermo · 29 March 2017
Agent replied
Exactly our experience too. I would never ever deal with this estate agent again. Absolutely disgraceful the way they treat tenants.
★★★★★ 5/5
GoogleGreat, good job ###Jordan Gibbs, thanks so much you are super helpful
Emma · 23 February 2024
Agent replied · 24 March 2024
Thank you for leaving us this great review Emma, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
TrustpilotFantastic, will use again!
Natalia had great communication during my whole process, from viewings, to making an offer, to closing the deal.
She was always very happy to chat things through if I needed to and made it feel very personal!
Thank you!
Elly · 19 May 2021
Agent replied
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 3/5
TrustpilotA very satisfactory service
A very satisfactory service, the only reason I a not scoring higher is down to the lack of cohesion there was at certain points. I can appreciate communication is difficult with any business however it is a key component.
Elyk · 19 May 2021
Agent replied
Thank you for this review Elyk. We will share this feedback with the relevant teams. but in the mean time please feel free to discuss any further concerns you have with us via email directors@chancellors.co.uk. Many thanks
★★★★★ 1/5
TrustpilotDespair!
Anyone else despairing with Chancellors?
We have the double misfortune of letting our property and marketing for sale with them. We're stuck in contracts but never again!
Please do yourself a favour and avoid the dreadful service we're experiencing.
Ken · 18 May 2021
Agent replied
Hi Ken, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
★★★★★ 5/5
TrustpilotThe letting manager Felicity helps us…
The letting manager Felicity helps us to move forward with the rent application. She responses to our inquiry fast and always provide a detailed explanation. The apartment is excellent, and the location is convenient too. Thanks for the help.
Chan · 13 May 2021
Agent replied
Thank you Chan for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
FacebookGeorgina Marshall has been excellent over the past few weeks on a number of deals. She's efficient, makes sure matters are progressing and is friendly and approachable. A real credit to Chancellors.
Charlotte · 1 November 2016
★★★★★ 1/5
GoogleBeen fortunate enough to deal with Jordan so far. Spoke with Helen today and was shocked by how rude and unprofessional she was. Not known any customer service or sales professional be so awful
Hannah · 14 March 2022
Agent replied
Hello Hannah, your feedback is important to us, and we are sorry that you have concerns currently therefore please contact us at caitlin.greaves@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
★★★★★ 2/5
GoogleA Dis-honest Property Management Team. I will never ever rent a property from Chancellors again and would advise anybody else to read the reason below before considering renting from Chancellors.
We have recently moved out of a 2 bed flat in oxford. During our tenancy, we had a few shelves, a towel rail and a mirror professionally fitted on the wall. When the new tenant came to view the property, she specifically requested that the above items remain fitted as the property needed them. Because of this request, we contacted the Chancellors property management team over 5 weeks prior to the end of our Tenancy. We explained the situation and received permission for the items to remain. Once we had left the property, we received a claim for £220 off our deposit to cover the removal of the aforementioned items. Once i phoned the Property management Team to discuss, they admitted that we had discussions about the items and that we had discussed it well in advance. I was assured that I would receive a response, however, I was left waiting day after day for any additional information. after numerous phonecalls (which were like talking to a brick wall), I began to become very frustrated so threatened to open a dispute with TDS and leave a negative review. Finally (after weeks of complaining and logging my dispute with TDS), I received confirmation from chancellors head office stating that the disputed amount will be returned in full. Because of this, I have given Chancellors 2 star instead of 1, however, I wasted a vast amount of my time because of the dishonesty and disorganization of the property management team.
Ben · 30 July 2016
★★★★★ 5/5
TrustpilotRoy provided excellent service
Roy provided excellent service. He gave me all the relevant information that I required, he was prompt in setting up appointments to view appropriate properties and he was timeous. He was very courteous and a pleasure to deal with.
Ms · 19 April 2021
Agent replied
Thank you for leaving us this great review Ms Penfold, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
FacebookAs a contractor working with Chancellors has been great the refurbishment dept and property managers are friendly and helpful. Casey Gramson and Elysia Phillips have been fantastic to work with. They help greatly to get jobs completed, relaying information to Landlords and tenants.
Nicola · 6 March 2020
Agent replied
Thank you Nicola!
★★★★★ 5/5
TrustpilotChancellors have been brilliant
Chancellors have been nothing but brilliant to work with; they were totally helpful, accessible and professional at all times. They also got the house sold quickly and easily. All the team were supportive, positive and friendly. Highly recommended.
Lois · 14 June 2021
Agent replied
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 1/5
Facebookwith advice asking us to market our house at over 30k less than value, plus a lack of competence, we regret ever signing up with Chancellors. waiting for the contract to end so we can go with more competent estate agents.
Wayne · 25 September 2020
Agent replied
Thank you for reaching out to us Wayne, we are sorry to hear of your current frustration. To enable us to look into the matter and try to resolve these frustrations for you please send an email to chris.gray@chancellors.co.uk. Thank you.
★★★★★ 1/5
Facebookabsolutely appalling service. i cancelled the contract with them within the 14 days period due to a change in circumstances. they never even visited the property to take photos and it was never placed on rightmove. what followed was 4 months of debt letters, demanding paying costs. now been sent a county court letter. completely ignored when i challenged the costs, taken off in under 7 days. disgusting level of service. NEVER use this agent.
Debi · 26 January 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
