Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookThe worst Estate Agents I have ever dealt with in 10 years. So unprofessional and no one seems to have the slightest clue. I am constantly chasing for updates and reports that are outstanding. I am confused as to what I am paying for. Would definitely not renew my contract.
Sima · 4 March 2018
Agent replied
Hi Sima, we are very disappointed to read that you have felt cause to rate us 1 star. Please could you contact us at seniorsupport@chancellors.co.uk so that we can investigate this matter for you? Many thanks.
★★★★★ 1/5
FacebookVery dishonest and unprofessional letting agents - possibly the worst of all. They have no clue what they are doing. Being a landlord for 10 years, I have never seen anyone like them and would definitely avoid them at all costs. Unfortunately, I had to learn it the hard way which costed me 2 months rent and loss of personal time chasing rent arrears from a tenant all because of their fault which they agreed to but gone back on it and denied to pay the losses.
Nagesh · 25 June 2019
★★★★★ 1/5
GoogleI was pushed to signing a contract with a huge minimum term length for the sale of my house and when I cancelled within the 14 day cooling off period I was charged administration fees. Avoid chancellors!
Steffan · 14 March 2022
Agent replied
Hi Steffan, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
★★★★★ 5/5
GoogleHelen was a great go to person in chancellors. Very helpful and accommodating.would definitely highly recommend Helen and chancellors.thank you helen
Veronica · 14 March 2022
★★★★★ 5/5
TrustpilotThis review goes out to Joseph
This review goes out to Joseph, he was so attentive, proactive and always kept me in the loop via email and phone! He reminded me of my viewings the day before and on the day. He's a great asset to your team!
Sophie · 29 April 2021
Agent replied
Thank you for leaving us this great review Sophie, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
GoogleChancellors have been continually helpful to us, helped us find the best properties and always been very on the ball. Chris is our favourite, ask for him and you're garunteed to get a good service.
Isobel · 15 March 2016
★★★★★ 1/5
FacebookI have genuinely never encountered such bad customer service. Once an offer accepted they literally don't care about their clients. They don't keep in contact or chase up the buyers and they hand you over to a separate office so noone seems to know what's going on.
Victoria · 26 September 2019
Agent replied
Hi Victoria, we're sorry to hear that you feel disappointed with our customer service. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks and we'll be in touch soon.
★★★★★ 1/5
FacebookAbsolutely horrendous.
If you're ok with breach of data protection and disclosure of your personal finances to your ex-husband, hey, go with Chancellors.
They are SO inept, unbelievably arrogant, inordinately incompetent and even with numerous court demands, they refused to engage. At your peril.
Optimo · 22 September 2020
Agent replied
Hi Optimo, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
★★★★★ 5/5
TrustpilotA good video viewing experience
I'm very satisfied with the video viewing experience. The reason I didn't rent this property is that I wanted a furnished property more. But still I appreciate this process, the replies are in-time and warm. I like this experience with Chancellors.
Mr · 7 June 2021
Agent replied
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleTristan was friendly and professional, and was able to be reassuring in a way that is very important during the inevitably stressful waiting period prospective tenants go through before moving in.
Hasan · 29 July 2019
★★★★★ 5/5
FacebookRecommendation for Jenny Dowden for her professional conduct and caring demeanor. She has been highly attentive and swift-acting throughout the process of me letting my property. She clearly takes great personal pride in delivering the best level of service possible and is a real asset to the Chancellor's team.
Steph · 22 March 2018
Agent replied
Thank you for taking the time to share your positive experience of letting your property. We will be sure to pass on these kind words to Jenny Dowden, of whom we know will be very happy to hear this.
★★★★★ 5/5
TrustpilotCharleigh at Chancellor's has been…
Charleigh at Chancellor's has been amazing, truly professional and kept me up to date with every step. There hasn't been a question she hasn't been able to answer and I've felt reassured and in good hands every step of the way.
Lucy · 12 May 2021
Agent replied
Thank you for leaving us this great review Lucy, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
TrustpilotWell done Andy Mapp
Andrew from Chancellors had a huge knowledge of the local area.we found him to be very straightforward and competent. He was able to secure a sale within 48 hours from instruction to be soul agent. Well done Andy. Big thank you!!!
Lin · 12 May 2021
Agent replied
Thank you for leaving us this great review Lin, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
TrustpilotI was very happy with the service of Joseph Peter Summerling
I was very happy with the service provided by Joseph on the day of my viewings. Very professional and I felt quite a genuine bloke, eager to provide the best fit for my life style.
So I wanted to say thankyou
Mr · 11 May 2021
Agent replied
Thank you Ryan for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
FacebookHad superb support from Becky Chen during our house sale and purchase. She was supportive, helpful and kept us up to date during the entire process. Thanks Becky for all your help! :-)
Caz · 30 November 2017
★★★★★ 5/5
TrustpilotI have had the pleasure of being in contact with Jack.
I have had the pleasure of being in communication with Jack, from the lettings team and found him, helpful, polite and curtious. He was able to answer my questions and if he didn't know the answer, he would find out.
Mrs · 15 June 2021
Agent replied
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
TrustpilotAbigail - wish I could give you 6 stars
Had a very helpful and productive call with Abigail this afternoon. She was extremely kind and patient whilst I tried (successfully this time) to complete an online document.
Thank you again Abigail for your professional and kind assistance.
Sue MCKNIGHT
Ms · 15 June 2021
Agent replied
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleIt was a very good experience dealing with Him, will totally recommend it to my friends or anyone looking for a house around oxford.
Fames · 30 May 2023
Agent replied · 29 July 2023
Thank you for this wonderful review Fames. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
★★★★★ 5/5
TrustpilotReview for Oliver Boyle
Everyone from Chancellors was very helpful, professional, and friendly. Oliver Boyle, especially, was extremely responsive, clear and concise, and went above and beyond to help us get the house we wanted within the timeframe we needed. We are very grateful.
Ms · 27 May 2021
Agent replied
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
FacebookEmma Keeley has been extremely efficient in resolving a minor issue. Her problem solving skills are excellent and she is always courteous, logical and efficient. A super asset to Chancellors. Well done Emma
Sue · 25 November 2016
★★★★★ 5/5
TrustpilotThank you!
We would like to express our gratitude to Ella Harris, our Lettings Negotiator at Chancellors, who has helped us find a suitable property in less than a week. She is very detailed, outgoing, and proactive in all respects. Huge thanks.
Mrs · 6 May 2021
Agent replied
Thank you for leaving us this great review Mrs Babilashvili, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
FacebookCan't thank Neil Ballard enough for his hard work and commitment to excellent customer service from looking at houses to exchanging contracts. If we ever move again we will be working with Neil.
Kayli · 1 November 2016
★★★★★ 5/5
TrustpilotOliver Boyle was very friendly and…
Oliver Boyle was very friendly and professional and helped me a lot with the process of finding a new place close to my job.
Miss · 29 April 2021
★★★★★ 5/5
TrustpilotMainly dealing with George Whitburn to…
Mainly dealing with George Whitburn to buy a property with some complications. He has been very knowledgeable, understanding and creative in trying to find a solution. It is sometimes like talking to a good friend. An absolute asset to Chancellors.
Marnix · 22 April 2021
Agent replied
Hi Marnix, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.