Trusted Agent profile · Oxford · Oxfordshire
Verified
★★★★★
2,301 reviews across 3 platforms
215 Cowley Road, Oxford, Oxfordshire, OX4 1XF
Part of Chancellors, see every office.
Chancellors's office in Oxford, Oxfordshire, at 215 Cowley Road, is rated 4.5 out of 5 across 2,301 reviews on three platforms, including 628 Google reviews rated 4.3.
628
Reviews on Google
This office
351
Reviews on Facebook
Business-wide
1,322
Reviews on Trustpilot
Business-wide
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
1/5
Facebookavoid them!! two viewings arranged with them. one in Oxfordshire and one in Wiltshire, but agents did not show up at all. made us to drive 1:30 hours and realising the house is under offer since a month ago. would not be looking to buy a house if being advertised by them.
Hi Sam, we are sorry to read of your issue. Please contact us directly on directors@chancellors.co.uk. We will be happy to help and look into the matter for you. Many Thanks
5/5
TrustpilotChancellors service is very good and…
Chancellors service is very good and timely, they arrange for the viewing at your requested times and be there at the property to take to through. Natalia sales manager from Chancellors is Good in explaining the property details and answers questions, what we have. Thanks for the good service.
Hi Mr Hafeez, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotDedicated and hard working team!
The team at Chancellors worked really hard to ensure my sale went through. They found buyers for my house in a very short period of time and although there were some bumpy moments along the way, they remained dedicated all the way to completion. I cannot thank them enough.
Hi Miss P, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotSo helpful!
Samantha was so responsive, patient and helpful. She answered all my questions in detail and quickly provided me with the information I needed to move forward with a big decision with confidence.
5/5
TrustpilotGreat customer service is still very much alive and thriving...!
I am already a tenant at RWH and was interested in looking at a couple of different apartments. Despite me having to change my plans at the last moment, this proved no problem for the viewings team, and Samantha met with me at the allotted time, and was happy to spend as much time with me as I needed. It is great to see that great customer service and high levels of attention to detail continue to exist within the Chancellors team at RWH! Thank you very much Samantha, a most professional, knowledgeable and courteous service!
5/5
TrustpilotJames
I was promtly kept me up to date with new viewings on each occasion. I was provided polite friendly and Informative information. I was asked very relevant questions pertaining to my personal family needs for space, location and even school proximity. Over all providing a great service. Thankyou!!
Thank you Mrs Barbosa for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
FacebookFor 8 MONTHS I have been begging these morons to get several issues sorted with the home I rent. I AM STILL WAITING! I can honestly say this is the worst estate agents I have ever had the misfortune of dealing with. It has been one disaster after another with them.
Hi Kimberley, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
TrustpilotWe are looking for a house to rent
We are looking for a house to rent, Matthew Collins acts as a professional agent to help us with facetime showing us the house when we are in our quarantine period, helping is to deal with the rest what we concern. He provided us best service. Highly recommend!
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotProfessional, tailored support and advice
Dean at Chancellors provided professional, helpful and friendly support during the early stages of our property search, sharing potential properties for us to review that were tailored to our specific search requirements. As first time buyers, we appreciated the honest advice on affordability and suitability of various leases.
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleThank you so much Chancellors for helping me to find our dream home, special thanks to Mr Jordan Gibbs who is a dedicated staff of Chancellors.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookExcellent experience dealing with Chancellors. Important decisions such as buying and selling houses are not easy to deal with. Neil Ballard made our experience a pleasure. He was helpful from the outset, really attentive to our criteria and surpassed our expectations.
5/5
FacebookI have been dealing with chancellors in newbury and Declan Hartigan has helped me throughout my whole property search. He was great, always replied instantly to my emails and was very professional throughout the whole search for rented accommodation. I now have a move in date and will 100% recommend chancellors to everyone!! Thank you all :)
Thanks for the review Charlotte!!
5/5
FacebookI came in to the Aylesbury branch and was dealt with by a man named Harry Price he was fantastic very funny and very helpful. Gave me all the information I needed and will be using them again. Thank you Harry
5/5
TrustpilotFriendly and pay attention to listen to…
Friendly and pay attention to listen to my details and try to offer advice. Alot of efficiency and time consciousness in our appointment. I was nervous initially due to rigorous processes in getting apartment but I got relieved when she came and gave me details involved. Thank you
Thank you Mr Omede for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotOur experience was with Tim Whorwood…
Our experience was with Tim Whorwood who provided information and a viewing on a property for us. It was genuinely refreshing to deal with someone who had a thorough understanding and appreciation of the property (it is rather unique) and exhibited really first class customer care towards us as a potential buyer and his client as a vendor. A credit to Chancellors and really an illustration of why it it worth engaging a 'proper' agent compared to the online matching agents with whom our viewing experience to date has been pretty grim..
5/5
TrustpilotWe are in the process of re-letting and…
We are in the process of re-letting and the team has been extremely helpful in organising the paperwork for this new contract. In fact, our experience to date with the team has always been very positive. They are professional, efficient and friendly in their dealings with us
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotFresh team in Henley
The Pandemic has delayed the sale of our retirement property. We now have a new team in Chancellors, Henley who are very bright, keen and working hard to find a buyer. Amy informs us of all activity on a weekly basis and responds quickly to any requests.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotHands-down the best agency in Thame!
Selling a house has never been so stress-free, easy, or enjoyable! The Chancellor’s team at Thame are outstanding in their professionalism and expertise - and are all just downright lovely too. Can’t recommend highly enough. If you’re selling a house, you’d be foolish to go anywhere else.
Thank you Ms Davis for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
FacebookThe worst experience I ever had!!!! I view the flat, had to travel all the way there to check, but I was happy because I liked it. I said that I will take it, I spent 4 days filling different forms, making “rent passport”, going through the checks and only when I started to ask how my application is going they said that someone else rented. Really?? I refused going for another viewings, I refused applying for other flats that I saw from another agencies!!! I would never ever recommend this place!!!!
4/5
GoogleThese guys were acting as agent to the seller of a house I bought. Competent service. Oliver is a stand out at the Cowley Branch. Very attentive, responded quickly to queries and kept the sale on track.
5/5
TrustpilotDean Smith
The agent in charge of my flat was Dean Smith. He was super helpful in person and over the telephone in organising flat viewings at short notice and in preparing my letting application. I will wholeheartedly recommend him and Chancellors for anyone new to renting in Oxford
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookI tell you what! Stephanie was tip top fantastic in helping me in my search for a rental property in oxford, can't sum up how helpful she was and just want to say thanks again if you read this! x
5/5
FacebookI would like to say a big thank you to Emma Aquino for being very helpful and organising our new kitchen floor being laid. Really happy with it. She is also very quick to answer any queries we have.
1/5
FacebookWe had the worst renting experience in the UK. Chancellors agency lied to us for getting a few stuff done in the flat before signing the contract, they never discussed those things with the landlord, we signed the contract and moved in and the flat was not professionally cleaned and not freshly painted as stated in the contract. They didn’t care about these problems saying it’s landlord fault and letting us to deal with the problem. On top of it at the beginning of the conflict they seemed to take our part asking the landlord to respect the contract but after a phone call between the landlord and manager Riley Drake-Smith they changed their mind and jump on the landlord side (who breached the contract) advising us if we don’t reach an agreement with the landlord to search for a new property. So because of the agency and their dishonest actions, in full pandemic, before Christmas, we had to search for a flat and move again, even though we’ve just moved to that property. So they didn’t care about us one second and they think it’s a normal thing to move house every month just because of their poor services, lies, unprofessional and dishonest behaviour. I would not recommend to anyone this agency. The whole experience was a nightmare.
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Why use Chancellors? Chancellors estate and letting agents in East Oxford opened back in 1981 and can be found on the corner of Cowley Road and Divinity Road. Our highly motivated 11-strong in-branch team boast unrivalled knowledge of East Oxford property values and are always eager to answer any questions on buying, selling, letting or renting in the area. The wide range of sales and letting services available at our East Oxford branch include free, no-obligation market appraisals, an extensive portfolio of residential and commercial properties, land and new homes, property management support, and expert investment and market advice. Locations covered Cowley, Iffley, Iffley Village, New Hinksey, Littlemore and St Clements as well as many of the smaller areas in between for your perfect solution to find an Oxfordshire property.
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