Trusted Agent profile · Oxford · Oxfordshire
Verified
★★★★★
2,298 reviews across 3 platforms
215 Cowley Road, Oxford, Oxfordshire, OX4 1XF
Part of Chancellors, see every office.
Chancellors's office in Oxford, Oxfordshire, at 215 Cowley Road, is rated 4.5 out of 5 across 2,298 reviews on three platforms, including 625 Google reviews rated 4.3.
625
Reviews on Google
This office
351
Reviews on Facebook
Business-wide
1,322
Reviews on Trustpilot
Business-wide
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
4/5
TrustpilotLovely friendly and helpful team…
Lovely friendly and helpful team particularly Abigail and Sue who answered all our questions and got back to us in a timely manner allowing for a smooth process. Highly recommend.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotVery effective
The agent Rebecca Brookes was very effective to setup virtual and physical viewings, and to quickly move forward with the different steps of the tenancy application and offer. Good experience.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
4/5
TrustpilotMy recent experiences have been…
My recent experiences have been extremely frustrating with Chancellors, lack of feedback, contacting me with queries before actually reviewing documentation or more fully investigating situations regards tenant before escalating to me etc. HOWEVER in the most recent interaction, Abbie (who is the 3rd tenancy management rep who has contacted me from Chancellors in the short period I've used them) was prompt, polite and actually researched the tenancy agreement fo provide timely and accurate feedback. For this I am grateful.
Thank you Mr Kellam for this wonderful review of Abbie. We are pleased that you had such a positive experience with her, and we will share this feedback with the relevant teams. Please email directors@chancellors.co.uk with more information if you'd like to discuss the issues that you mention above. Many thanks.
5/5
TrustpilotRuth was great
Ruth was great! She took our criteria on board and gave us detailed information while viewing the properties. She is always responsive and helpful and will answer any queries asap.
Thank you Miss Buchanan for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotProfessional, Helpful and Friendly
Lisa Cox was professional, reactive and proactive and always helpful. Our purchase would have struggled to complete if it weren't for Lisa. I highly recommend Chancellors generally and Lisa specifically.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
GoogleWe were involved with Chancellors for 2 years as tenants in a student house share. I would strongly discourage any students in Oxford to rent via this agency. Communication for e.g. repairs was highly difficult with this agency. The agents were not very responsive via email. Despite notifying them several times that my preferred method of communication is email they called me many times, sometimes several times a day to just double check or confirm something. As PhD student I work in a laboratory and do not always have service or can answer. If you then miss the call, you will be looped through queues to headquarters etc. to hopefully at some point speak to an agent, but you will need to try several times often. At some point we stopped communicating via them and only directly with the landlord, as it was quicker and easier. Often there are miscommunications within the agency, for instance we are still getting arrears reminders months after we moved out, despite having confirmed we payed the sum months ago. For some reason we also did not have a tenancy contract (only periodic extensions) in our second year living there and our landlord when asked did not know about this. When we moved in the property was "professionally cleaned" but not clean at all. A decent agency will automatically share the move in report with you and give you the opportunity to agree or disagree to the noted state of the property. This is not their lawful obligation as far as I am aware, but they skipped this step which caused us quite a headache when we moved out. At some point in the tenancy they lost their set of keys and we had to make new ones for them. Overall I had the feeling they were only interested in making the landlord happy, and have minimum work with us while maximising the money to get out of us. (I guess that is the business model of lettings agencies as they are payed by the landlords, but it doesn't need to be quite so obvious.) Again, I would strongly recommend to rent from a different agency, esp. as a student in Oxford.
Thank you for bringing this to our attention Helena, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.
5/5
TrustpilotBrilliant service
Brilliant service, really happy how Bobby and the team looked after my property while we rent it out. 5 star service, kept me informed and up to date with progress.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotProfessional, prompt and "walked the talk"!
The Chancellors Regional Director worked with me in a most professional way and delivered on her promises. She asked me what was important for the sale of the house and listened. She was prompt in all responses and she very quickly built trust. She was direct and transparent. We received several offers for the property with a fast turnaround time, which was our objective. I am very happy with the service we received from the Chancellors team overall.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotGreat service
I have been renting out a house though Chancellors for a few years now and thanks to Madison Warwick-Smith I feel both me and my tenants get a great service.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotChancellors Maintenance Support
Rachel was absolutely excellent! She kept us updated every step of the way. Calling and emailing to make sure all our maintenance issues were resolved! The contractor was also excellent!
Thank you for leaving us this great review C & S, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotOlivia was very useful in arranging a…
Olivia was very useful in arranging a last minute viewing, of which the property I have decided to rent. The team have been fast at moving my application along. Thanks.
Thank you for leaving us this great review Rebecca, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotGreat friendly service
Sirus was friendly, informative & helpful during our conversation in regards to some rental properties. Great customer service standards & look forward to working with him in our continued search.
Thank you M John for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
GoogleHorrible the staff don't answer or respond to emails intentionally hold back information cause massive problems moving in and out. Refused to fix and ignored major issues with the property. The worst Estate agents iv ever delt with utterly unprofessional I really hope to help people avoid the massive stress and problems caused by using them.
Thank you for reaching out to us Gemma, we are sorry to hear of your current frustration. To enable us to look into the matter and try to resolve these frustrations for you please send an email to directors@chancellors.co.uk. Thank you.
1/5
GoogleWhen our shower stopped working was told by an agent « just take a bath, as long as you have a means to wash it’s not our responsibility to fix it. » We ended up showering in our local gym as a result. They will hound you with incessant calls and bombard you with emails for anything they need, but if you as a tentant require assistance, don’t expect a quick response, if any at all. Really horrendous service and experience as a client, would avoid at all costs.
Thank you for bringing this to our attention (name), we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to jennifer.dowden@chancellors.co.uk? Thank you.
5/5
FacebookAs a landlord who uses the services for Chancellors for Property Management ; the services provided by South East property Management team has been excellent. The services of Ms Isabelle Jakovljevic in particular has been splendid. Her services with respect to my Property Management has been great. I have been with Chancellors now for over 5 years and my overall experience has been very good. Radhika Vinod & Vinod Ramaseshan
5/5
FacebookI want to thank Adam Lewis for his excellent work!! He was truly helpful and caring and made the process of moving in so much simpler and enjoyable. He made my experience with chancellors great! Thank you once again!!
Thank you, Sónia. I hope you enjoy your new flat!
5/5
GoogleAmazing communication between tenants! I sincerely appreciate all the help from the team, Id like to send a special thanks for Tilly Saxton and Steven Sarbatta due to their incredible customer service and enthusiasm!! thanks Chancellors team!
Thank you gui_my_g for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotI’ve been talking with mr sirus…
I’ve been talking with mr sirus kayedi,he is one of the most professional, polite with high quality customer service I’ve ever dealing with. Highly recommended Many thanks Regard Farshid shirazi
Thank you for leaving us this great review Mr Shirazi, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleDean was a fantastic help in sorting our student house. Really approachable and helpful, and great at sorting the process out as quickly as possible.
Thank you for leaving us this great review Lucy, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotStephen Caldaralo
Stephen has been very helpful, knowledgeable and friendly. He has been keen to provide insight into the local market and find alternative properties that may be suitable for my search.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotLeona is a great professional. I will say the best🤩🤩
Leona is a great professional, always care about the clients enquiries. Her daily updates with the best options in the market is very helpful . She is absolutely wonderful 🤩
Hi Miss Candido, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotGreat service
Great service, Andrea has been clear and helpful through our rental process, and is always helpful, this has been a smooth and stress free process for renting our new home.
Thank you for leaving us this great review Justin, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotRebecca's is great!
Rebecca's has been great help. Very friendly, professional and informative. She was able to answer all the questions we had. She has supported us though our application. Thank you Rebecca.
Thank you Ms Warburton for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookLucy Harcup has been very accommodating with my request. She was also very prompt in getting back to me. Appreciated her efforts! Hopefully would be able to find a property suitable for us soon. Thanks.
Thank you very much !
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Why use Chancellors? Chancellors estate and letting agents in East Oxford opened back in 1981 and can be found on the corner of Cowley Road and Divinity Road. Our highly motivated 11-strong in-branch team boast unrivalled knowledge of East Oxford property values and are always eager to answer any questions on buying, selling, letting or renting in the area. The wide range of sales and letting services available at our East Oxford branch include free, no-obligation market appraisals, an extensive portfolio of residential and commercial properties, land and new homes, property management support, and expert investment and market advice. Locations covered Cowley, Iffley, Iffley Village, New Hinksey, Littlemore and St Clements as well as many of the smaller areas in between for your perfect solution to find an Oxfordshire property.
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