Chancellors Oxford reviews

★★★★★ 5/5

Google

Had Tilly lovely and very helpful

Niamh · 20 November 2025

★★★★★ 1/5

Trustpilot

Worst experience ever !!!

Worst experience ever had with estate agents. I booked a viewing for which I had to wait a week. I was told the sales agent will contact me with the full address to attend. no contact for a week I had to chase them up on the day to be told after several calls to them that the agent had cancelled the viewing because apparently could not reach me. had no missed call as they claimed. but even if they called they could leave a voicemail or email me as they have all my details nothing. after complaining about it they said the agent will call me back to the arrange another date no call or other contact was made whatsoever. Absolutely disgusting service. Unprofessional and irresponsible will not be using them ever again! do not waste your time find a proper estate agent.

Anastasia · 16 April 2021

★★★★★ 5/5

Trustpilot

I have been in contact with chancellors…

I have been in contact with chancellors to try to find properties through Lewis Seal and He has proven to be reliable, effective and trustworthy in dealing with me. He came on time to show me the property, gave me full information about the property , gave me the necessary space I needed during the viewing and followed it up with a call to see if I have made any decision in regards to the property I viewed and to offer his assistance in my search of property. I would not hesitate to recommend Chancellors and Lewis Best Regards Carlos Bonilla

Mr · 15 April 2021

★★★★★ 1/5

Trustpilot

Terrible

Terrible! Appalling communication - the branch has no idea what the head office is doing and vice-versa. Umpteen identical phone conversations with various staff members. They even contacted me asking if I'd like to let one of my properties through them - and I had to explain that I ALREADY DO! To which he told me to google the postcode and look at the Zoopla site where I'll find the listing. I looked at the pictures and had to explain to him that it is NOT my property. If the extent of their business development procedure is to google postcodes then that says it all really. And just last week one of their head office admin staff left me a voicemail and when I returned the call she said nobody had called me - I explained "YOU called me" and she just seemed bewildered.

Pj · 15 April 2021

★★★★★ 5/5

Trustpilot

I have been extremely impressed with…

I have been extremely impressed with the service that I have received from Chancellors. I have many years experience of dealing with letting agents and I have to say that this occasion has been one of the best. The negotiator with whom I have been speaking, Roy Payne, has been so informative and helpful, and has a very friendly and pleasant manner, it has been a joy to speak to him. I am also pleased that your central agent Hannah Lowe, has kept me updated at every day as to how my new tenancy is progressing. I am very pleased that I chose Chancellors to let my property.

Ms · 13 April 2021

★★★★★ 5/5

Trustpilot

Megan & Sam were instrumental in our property search

Megan & Sam were instrumental in helping us find a property. They’re miles ahead of their competitors in the area surrounding their overall levels of customer service and care. Would highly recommend.

Miss · 12 April 2021

★★★★★ 5/5

Facebook

Jayne Morris - Jayne first dealt with the letting of my house when she worked in Kington Office but then she moved to Chancellors head office but I am very pleased she is still looking after my property as I am more than happy with how professional and courteous Jayne is. Any matter arising with regards to my property is always dealt with immediately and I know I can rely on Jayne.

June · 19 October 2017

★★★★★ 5/5

Trustpilot

Excellent customer service

George is friendly and really apporoachable. He is professional and always quick to respond any queries and would recommend him for an excellent service to my friends. Chancellors has a gem.

Mr · 23 June 2021

★★★★★ 1/5

Trustpilot

Still charging professional cleaning fees.

Extremely poor service by their lettings team. They were extremely slow to respond and send out workmen for water damage due to caulking in the bathroom of the property we were renting and also very slow to send anyone (>1month) when the roof was leaking. They also never sent anyone to fully repair the water damage. To make a bad experience worse they advised our landlord they could make a deposit claim for professional cleaning (>£300) despite these fees having been outlawed by that point and the property being returned to the landlord in a significantly cleaner condition than when we moved in. I couldn't recommend them less.

Adam · 9 April 2021

★★★★★ 2/5

Trustpilot

I am very disappointed in my experience…

I am very disappointed in my experience with chancellors. The initial viewing, my partner and I got sent to the wrong property. Then had serval calls asking where we were when given the right address blaming us that we were late. When going through the process of accepting the property. We were thrown between different parties but expected to pay without everything going through properly- with the promise the property was safe and ready to move in. Later to find out the property wasn’t ready to move in due to EICR not being complete, but they were happy to take our money. Having traveled to our new place with promise of our keys being ready (which they were not) we were made to wait around for hours until the property was safe to occupy. After hours of waiting being told it was unlikely we would receive the keys today- at the end of THEIR work day we were made to rush to collect our keys - only for them to be thrown at us by a disgruntled employee who obviously wanted to go home (so did I). We are now in this property and NOW we are being told we are in arrears when we are not and supplied sufficient evidence that we have paid them - but due to being passed around from person to person the lack of organisation is ridiculous.

Bethany · 9 April 2021

★★★★★ 5/5

Trustpilot

Beth is helping me and was super…

Beth is helping me and was super friendly when we met in person. She has seeked out my enquiries and has been lovely and kept in constant contact in my search.

Rania · 21 June 2021

★★★★★ 5/5

Trustpilot

Had a great experience purchasing our…

Had a great experience purchasing our new he through Chancellors. Ruth was extremely helpful and accomodating when we asked to view the property with builders/architects. Overall really pleased with our purchase.

Louise · 11 June 2021

★★★★★ 5/5

Trustpilot

Imogen Diedericks was immensely helpful…

Imogen Diedericks was immensely helpful to us in our property search, and her personable demeanour made us feel very comfortable. We are very happy with her, and Chancellor's service. Thank you!

Mr · 7 June 2021

★★★★★ 5/5

Trustpilot

As first time buyers

As first time buyers, the process can be daunting. We feel that Kayleigh Burret has been open, honest and constructive in helping us review potential properties which we have really appreciated.

Miss · 7 June 2021

★★★★★ 5/5

Google

Chancellors are professional, efficient and mostly what I liked is their team work. I dealt with 3 staff from chancellors, each with his/her own expertise. Working together, they provided 1st class services. I also appreciated that I was informed and updated regularly on their progress. Result: the sale of my house just happened so smoothly within targeted time scale. Well done Chancellors, special thanks to Paul and Hassan. keep it up! G. SAFARI

Chantal · 31 July 2015

★★★★★ 5/5

Trustpilot

Katy has been a great point of contact…

Katy has been a great point of contact for us throughout this process. Keeping us constantly up to date with our application process and supporting us if we have any questions.

Miss · 22 May 2021

★★★★★ 5/5

Trustpilot

I had excellent service from…

I had excellent service from Chancellors for my search for rented apartment. The follow-up was regular and the viewings were arranged swiftly. Would like to specially thank Alice Cooke from Chancellors.

Mr · 20 May 2021

★★★★★ 5/5

Google

It was a great experience with chancellors in finding the right property. Helen Wood was supportive throughout the process.

Salman · 13 January 2023

★★★★★ 1/5

Facebook

My review is specific to the lightwater branch. Bad mannered, unprofessional and incompetent are the words I would use to describe the staff. They found me buyers back in June who have still not signed their contracts along with the buyer at the bottom of the chain. There are 4 others in the chain above and we have all signed and are ready to exchange contracts. The managers have not replied to the last 2 emails I sent asking them to get this resolved. The whole process since signing up with them has been far from satisfactory. Wrong price on the house, wrong details and a complete disregard for me as a customer. The manager, in particular, seems to think it is beneath her to deal with customers once they have signed up. I have never dealt with a company before who refuse to answer emails from their customers. My job involved dealing with estate agents and in 15 years I never came across behaviour like this. I wish I never signed up with them.

Mary · 22 February 2021

★★★★★ 5/5

Trustpilot

Purchase of a property

Jonny has been an absolute pleasure to deal with and has been very supportive during the buying process helping with negotiating with the vendor, assisting with mortgage broker and conveyancing matters

Mr · 7 May 2021

★★★★★ 5/5

Trustpilot

Sally is a very nice and responsive…

Sally is a very nice and responsive person. She replied my every call quickly with the answers I need. I feel warm and I am very pleased to communicate with her.

Felix · 5 May 2021

★★★★★ 5/5

Trustpilot

Thank you Chancellors!

Chancellors were really helpful throughout the whole process. From helping us arrange viewings during lockdown to providing advice and assistance through the buying process. Thank you Chancellors! Especially Andrew and Eve!

Mr · 5 May 2021

★★★★★ 4/5

Trustpilot

Great service

Great service, lots of contact with Jack in the office, unfortunately our requirements meant choices were limited but Jack was really helpful keeping us updated with new suggestions etc. Highly recommended.

Customer · 16 April 2021

★★★★★ 1/5

Google

I was put on hold for property viewing than after ooh sorry its gone I've enquired about more than 10-15 properties, went to agency office, provided requirements, than phone calls at the end its been over a year of chasing nothing they don't care all they care is we doing our shifts finish go home, only east Oxford Chancellor agency are not responsive & poor service guys do not waste your time they don't care all they care about is their salary. Would not even rate 1 star

MR · 19 January 2021