Chancellors Oxford reviews

★★★★★ 5/5

Trustpilot

The 5 stars go to Kirsty!

The 5 stars go to Kirsty! To be absolutely honest, I was just about to change estate agents. Then, Kirsty introduced herself and it was a totally different ball game! I always felt she was putting me first and she was passionate about giving good customer services despite the pressures everyone was putting her under. She always went the extra mile to keep me happy. Then, we get to exchange date. If it wasn't for Kirsty, we would not have exchanged today. I would have been left in limbo all weekend. I expected to deal with my solicitor on exchange issues, but it was Kirsty who was driving it. She was my reassurance and she made things happen!! I cannot emphasis how grateful I am to her. She's amazing!

Mrs · 18 June 2021

★★★★★ 5/5

Trustpilot

Letting Services

I used Chancellors to let a property for the first time. For the main, I dealt with a gentleman called Ricky Veale. He is professional, knowledgable of current markets, and gets the job done. He dealt with tenants respectfully, and the property was let within a couple of weeks at the full asking price. Ricky will also go above and beyond dealing with matters that other agents won't, taking the pressure off myself to get on with my regular day job. With regards to the rest of the team, they to were always professional, maintained good communication throughout the whole process, and their use of IT made everything simple and straight forward. I would certainly use Chancellors again

Amish · 16 June 2021

★★★★★ 5/5

Google

The renting process went smoothly thanks to Jordan being very responsive and helpful - thanks!

Lia · 29 June 2023

★★★★★ 1/5

Trustpilot

Mould in new flat and very unclean

Just moved into an apartment and it's full of mould and stains that are quite frankly sickening. I was told when viewing the property that it would have a deep clean and be redecorated however none of this was done. I personally have asthma so am worried about the effect it'll have on my health. Not only that but it just looks disgusting there were people living there at the time so I overlooked the dirt at the viewing but I didn't expect the kitchen to be covered in grease and mould growing in the bathroom and bedroom when I moved in. Not only that but the paint was peeling off in the bathroom. I was assured all this would be taken care of before I moved in but they haven't even run a cloth over the kitchen! imgur. com / a/ QEgn7PF

Robert · 12 June 2021

★★★★★ 5/5

Trustpilot

We are grateful to Chancellors for the…

We are grateful to Chancellors for the support they have given us with the purchase of our new property and overall we are happy with the level of customer care provided. We are particularly grateful to Rebecca Dunn for her help at the start of the process and for keeping the momentum going, also to Maria Davies for helping us to speed along the exchange of contracts at a stressful time. Both Maria and Rebecca have been quick and efficient in responding to emails, phone calls and enquiries.

Ms · 11 June 2021

★★★★★ 5/5

Trustpilot

Chancellors have been fantastic in…

Chancellors have been fantastic in helping us find our new property. Nothing was too much trouble for Rebecca Dunn who assisted us and answered all of our questions quickly. Thank you Becky!

Mrs · 11 June 2021

★★★★★ 5/5

Trustpilot

Rental - London NW8

Searching for a new place to live just after three national lockdowns and not having moved house in a long time was a daunting process but Ella at Chancellors was incredibly efficient, helpful and friendly. She was there to talk through requirements by phone, arrange first and second viewings at the best times to suit us and to help clarify any specific details that we needed before we committed to signing on a property. I would highly recommend Chancellors and specifically Ella to anyone house hunting!

Clara · 11 June 2021

★★★★★ 5/5

Trustpilot

Sirus is professional and very…

Sirus is professional and very personable. I called to book a viewing but the property was unavailable and he suggested other properties within budget which was thoughtful. I will recommend him anytime

Tumi · 11 June 2021

★★★★★ 5/5

Trustpilot

Although I have never met Amy in…

Although I have never met Amy in real-life, I quickly developed a rapport with her mainly because of her good humour and empathy for my situation. After putting in an offer on a house, I really appreciated the open approach to bidding and was kept fully informed. Previous experiences with other estate agents had involved ‘best and final bids’ from the outset and followed intense multiple viewings which left so many buyers disappointed. Since my offer was accepted, I have been kept updated and look forward to moving into my new home. Thank you!

JMillington · 9 June 2021

★★★★★ 3/5

Trustpilot

Slow response from the agent

Slow response from the agent. Waited more than 1 week for a response, while the agent was on annual leave without letting me know or recommending me another agent to who I can speak. I had to call several times to get in touch with another agent. When the initial agent finally replied, the house I was interested in was already out of the market. If you want to rent/buy a house and you don't have that much time waiting for the agents to reply, I would not recommend renting with this company.

Cristina · 9 June 2021

★★★★★ 5/5

Trustpilot

Terrific service

I've dealt with Chancellors a few times over the past few months in the lead up to my move from Cambridge to Oxford. I've always found them very courteous, professional and efficient. We dealt primarily with Rebecca Brookes who was always on hand to answer any questions as expeditiously as possible, and even went out of her way to arrange a viewing for us at short notice when she was scheduled to attend a meeting very soon after our viewing. We may not have secured our ideal property had it not been for her willingness to prioritise our interest in the property.

Mr · 8 June 2021

★★★★★ 5/5

Trustpilot

I have had several property viewings…

I have had several property viewings with Rhys over the last few weeks. I have always found him to be punctual and very knowledgeable about the properties he is discussing. Unlike some other estate agents locally, I never feel that he is trying to pressure me into buying and is open and honest about the condition of each property (e.g. renovation required) and I think he is genuinely concerned with finding me the perfect property for my requirements. In short, I think he is a credit to your business and his attitude and commitment should be commended.

Mr · 8 June 2021

★★★★★ 5/5

Trustpilot

I always received up to date relevant…t

I always received up to date relevant and prompt information regarding the rental progress of my flat. If appropriate conversations were backed up by e mail. I was very happy with the service I received which was prompt, friendly and relevant. I was always given time to ask questions which were answered or I got a call back with the information I requested. I would not hesitate to recommend Chancellors and Danielle to friends and family. If you require any further information please contact me

Mr · 7 June 2021

★★★★★ 4/5

Trustpilot

The purchase of a property was taking a long time

The purchase of a property was taking a very long time, seemingly with little by way of explanation. Taryn was able to step in and help move matters along, improving the communication.

Mr · 6 June 2021

★★★★★ 5/5

Trustpilot

Amazing service

Such lovely service and support while we were looking for something to rent. Patrycja was fantastic, she guided us through the properties and provided us with plenty of information. Would definitely recommend!

Kat · 5 June 2021

★★★★★ 3/5

Trustpilot

Frustrating!

Having enquired about numerous houses time and time again the same old problem occurs . Phoning up after seeing a house for sale to be told SSTC but where does it state that online? Its misleading and time wasting for buyers . Surly making a list of people intrested in case the sale falls through makes more sense then to advertise as still available this gives people false hope. This was highlighted at the beginning of the week when we enquired about a house we have previously viewed to be told by the admin guy that yes it's still for sale and he arranged a viewing for us as the house was still online as for sale , to be told a few hours later by the sales team the viewing is paused as its already sold ! No apology just "he's just the admin guy " .

Mrs · 4 June 2021

★★★★★ 1/5

Trustpilot

NEVER USE CHANCELLORS

I would never recommend Chancellors to anyone. The first property I rented from them was appalling, severe drainage issues causing the sewage to leak into my flat. They told me that it was nothing to do with them anymore. Then I tried moving into a new property, they asked for my right to rent the day before my tenancy was meant to start, the external company they use to do referencing took a while (over all about 5 days) but before they completed the landlord withdrew. Chancellors then took the weeks rent from myself despite there being no error on my behalf. There’s no security for the tenants, Chancellors or the landlord should have had to cover the loss. I tried calling head office and the branch after this and they simply ignored my calls. All I can say is unless you want to make moving even more stressful I would NOT use this agents.

JH · 2 June 2021

★★★★★ 5/5

Trustpilot

Thanks to Zac my property is sales…

Thanks to Zac my property is sales agreed within a week and of course of to all the salesman and the team at Chancellors stanmore for excellent service cannot fault them .

Mr · 1 June 2021

★★★★★ 5/5

Trustpilot

Chancellors STAINES, professionalism at its best

Chancellors STAINES I had first engagement with Chancellors a couple of years ago when I planned to rent my property and requested them to come and value the rental potential. I was visited by Owen Nato. Owen came with his full research, spent good time and explained me all the options and also gave his personal recommendations as well. I found him very professional and honest and liked his approach and personal interest in my property. A few years later on, I engaged once again with them to sell my property and got in touch with Jamie and Anna, and then subsequently with Matt as well. I must admit that all of them are stars and could not recommend them more. One thing which make them stand out of anyone else is there fiendliness, professionalism and prompt communication. I strongly felt that both of the time I was treated like a valued customer and not just a number and based on my experience I would strongly recommend them.

Haroon · 25 May 2021

★★★★★ 5/5

Trustpilot

Our agent

Our agent, Ellanor Jones, was very pro-active and kept us up to date with properties that suited our brief. Ellanor's focussed, fast, efficient and friendly serviced resulted in us being able to make an offer on a property really quickly. The offer was accepted. Since having the offer accepted, Ellanor has also negotiated with the seller to allow us another viewing to enable us to plan and prepare for works to be done before we exchange contracts. We have been impressed by her professional and friendly service and count ourselves lucky to have encountered such a brilliant agent who obviously enjoy supporting and helping her clients.

Mr · 24 May 2021

★★★★★ 3/5

Trustpilot

Amy (Midland) apologies for taking so…

Amy (Midland) apologies for taking so long to write this review but I had such a terrible time when I first moved in. This was due in the main to British Gas and Eon and my lack of knowledge regarding the type of tariff I was on no help from anybody in Chancellors either. It was only your help that got me through the first few weeks. Thankyou for that. You also helped with the situation with the people who wanted me to build a rent passport still haven't been able to finalise that but they seem to have forgotten about anyway. Thankyou you once more for all your help. Regards Michael Bagguley

Mike · 24 May 2021

★★★★★ 5/5

Google

Joe Worsell provided an excellent service and support for the recent sale of our house. He is calm, professional, knowledgeable, always contactable and supportive. He manages a very enthusiastic team carefully and confidently. All of whom were helpful, but I need to give special mention Robyn Drewett as she showed real interest in us and our property and had amazing enthusiasm and tenacity and is a pleasure to work with.

Carol · 29 July 2019

★★★★★ 5/5

Trustpilot

caitlin at the maidenhead brench has…

caitlin at the maidenhead brench has been so great to me and my friend renting having a few problems but she has been supportive helpful and no matter anything we got stuck on she was on the other end of the phone amazing customer service and i just want to let the manager know this woman is so profional and amazing at her job full credit to her you have a great worker here wish she worked for me .

Sam · 21 May 2021

★★★★★ 1/5

Trustpilot

Not recommended

Began with a significant overvaluation of our property in order to get us to sign on as clients, worryingly also an indication of not knowing how to price in the current market. This in turn caused us to reject two offers as they were significantly under the market value we were told our house was worth and being marketed at. Advised us that we could get more and in the end two months later advised us to accept an even lower offer which we had no choice but to due to the stamp duty holiday time constraints. Admin wise, our point of contacts at chancellors in Staines started off really well in terms of keeping in contact to provide regular updates and feedback. 3 months in, cracks in their customer service started to appear in terms of not informing us of changes to viewing times, not bothering to return calls or emails, not answering queries when they said they would, internal staff conflicts within their office. All together the experience was an absolute shambles and wound up losing us money. Needless to say as soon as our sale was complete they were only too happy to swiftly get in touch and then invoice us for their fees. Oddly, even post completion they still had not changed the for sale sign outside our property to sold. Also, the conveyancing solicitor chancellors had recommended to my buyer were ridiculously slow in regards to completing the necessary checks and submitting enquiries, not to mention raised issues with something that did not even affect our property and was in fact two miles away. Even my buyer was frustrated and fed up with them and their lack of communication with him. Personally I would not be recommending chancellors to my friends, family and acquaintances.

Mohammad · 20 May 2021