Trusted Agent profile · Oxford · Oxfordshire
Verified
★★★★★
2,298 reviews across 3 platforms
215 Cowley Road, Oxford, Oxfordshire, OX4 1XF
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Chancellors's office in Oxford, Oxfordshire, at 215 Cowley Road, is rated 4.5 out of 5 across 2,298 reviews on three platforms, including 625 Google reviews rated 4.3.
625
Reviews on Google
This office
351
Reviews on Facebook
Business-wide
1,322
Reviews on Trustpilot
Business-wide
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Why use Chancellors? Chancellors estate and letting agents in East Oxford opened back in 1981 and can be found on the corner of Cowley Road and Divinity Road. Our highly motivated 11-strong in-branch team boast unrivalled knowledge of East Oxford property values and are always eager to answer any questions on buying, selling, letting or renting in the area. The wide range of sales and letting services available at our East Oxford branch include free, no-obligation market appraisals, an extensive portfolio of residential and commercial properties, land and new homes, property management support, and expert investment and market advice. Locations covered Cowley, Iffley, Iffley Village, New Hinksey, Littlemore and St Clements as well as many of the smaller areas in between for your perfect solution to find an Oxfordshire property.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
TrustpilotZsofia is very helpful
Zsofia is very helpful, polite and professional. Very good communicator and and answers all my queries, guides through the process and explains things in a friendly and easy to understand manner. Thank you Szofia!
Thank you Miss Treinyte for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookHave been in work contact with Chancellors for the past few months and I have a great experience, never had any problem, Nicola Ferguson is amazing and make communication very efficient and smooth. It's a pleasure to work with them! Highly recommended.
Thank you Virag it is good to work with you. Always there when we need your help.
5/5
GoogleJordan did a stellar job. He was very helpful and responsive.
Hi Alexander, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
GoogleWe were involved with Chancellors for 2 years as tenants in a student house share. I would strongly discourage any students in Oxford to rent via this agency. Communication for e.g. repairs was highly difficult with this agency. The agents were not very responsive via email. Despite notifying them several times that my preferred method of communication is email they called me many times, sometimes several times a day to just double check or confirm something. As PhD student I work in a laboratory and do not always have service or can answer. If you then miss the call, you will be looped through queues to headquarters etc. to hopefully at some point speak to an agent, but you will need to try several times often. At some point we stopped communicating via them and only directly with the landlord, as it was quicker and easier. Often there are miscommunications within the agency, for instance we are still getting arrears reminders months after we moved out, despite having confirmed we payed the sum months ago. For some reason we also did not have a tenancy contract (only periodic extensions) in our second year living there and our landlord when asked did not know about this. When we moved in the property was "professionally cleaned" but not clean at all. A decent agency will automatically share the move in report with you and give you the opportunity to agree or disagree to the noted state of the property. This is not their lawful obligation as far as I am aware, but they skipped this step which caused us quite a headache when we moved out. At some point in the tenancy they lost their set of keys and we had to make new ones for them. Overall I had the feeling they were only interested in making the landlord happy, and have minimum work with us while maximising the money to get out of us. (I guess that is the business model of lettings agencies as they are payed by the landlords, but it doesn't need to be quite so obvious.) Again, I would strongly recommend to rent from a different agency, esp. as a student in Oxford.NegativeResponsiveness, Professionalism, Value
Thank you for bringing this to our attention Helena, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.
1/5
GoogleI have a client that bought a property through this Branch of Chancellors and it was a horrible experience. The client was a first time buyer and they were put under immense pressure by the agents to complete ASAP especially when there was a lot of faffing in the beginning of the purchase. The agents constantly threatened that my client would lose out on the property if they did not keep chasing the solicitor, putting my client under extreme stress.NegativeQuality, Professionalism
Hi Adam, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you ask your clients to contact us via louise.hughes@chancellors.co.uk Many thanks.
5/5
GoogleI would just like to take a moment to express my thanks to Chancellors. I have been very happy and satisfied with the service provided from Chancellors. I booked in my valuation with Ella who was very polite, knowledgeable and very understanding of my difficult situation when it came to valuing my property but also selling it the property. I have then had constant updates and reassurance from the rest of the team. I will be doing further business with the company in the future.PositiveQuality, Professionalism
Hello Vanessa, thank you for leaving this 5-star review, we are glad that you had such a positive experience with us. I’m sure our team would love to hear this wonderful feedback so we will pass on your message.
5/5
GoogleAs a first time renter I found the prospect of finding a property daunting, I had heard all the horror stories on the Oxford housing market and was doubting whether I would be able to find a suitable property. I approached Chancellors and was impressed with how attentive they were, I spoke with Adam and he showed me a wide range of properties and gave me honest recommendations on what would suit my needs. I still needed time before I could move in but Adam understood this and would frequently update me on which properties had been added or removed. We've been in the property a while now and I can say how impressed I am with the aftercare, through no ones fault our shower malfunctioned but this was fixed the next day all arranged through chancellors, I would thoroughly recommend them to any house hunter in Oxford.PositiveResponsiveness, Quality, Professionalism
Hi Jay, we are thrilled that you had an excellent experience with us, thank you for leaving us a 5-star review. We will make sure to pass your thanks on to the relevant teams.
5/5
FacebookI had Miss Lily Sines dealing with my case. she responded quickly and solved the issue in the best way.. She is very is friendly, supportive, efficient and experienced thanks to Chancellor for including Miss Sines in their team
Thanks for your feedback??
4/5
GoogleTilly provided us with a great view around the property and informed us of other similar ones in the area. Tilly was also prompt in helping us filling out the forms and completing the process
5/5
TrustpilotFelicity has been so helpful throughout the whole process
Felicity has been so helpful throughout this process, she’s very efficient in answering questions and providing us with more information. I cannot recommend her enough, she’s so lovely and lovely available to help
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleChancellors were helpful and efficient in arranging viewings and handling our offer. Caitlin, who showed us round, was informed, clear and gave us confidence to make an offer which has been accepted and we are looking forward to moving to Oxford.
Thank you Bing for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotWorked with Abbie to sell our property
Worked with Abbie to sell our property, been an amazing experience and final outcome. Abbie has been very helpful, Chancellors estate agents on the whole have exceeded our expectations. Brilliant and very pleased.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotHighly recommend
Kirsty has been great through the whole selling process of our house and has even helped with the purchase of the new property even though it hasn’t been bought through chancellors. Highly recommend
Thank you for leaving us this great review L Childs, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotThankful
Being assisted by Scarlett was a very pleasant journey . Scarlett kept me informed and updated at all time in regarding with professionalism and passion . Thank you Scarlett Best Always Vladimir Moraru
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
GoogleWORST ESTATE AGENT EVER!!! COMPLETELY & UTTER UNPROFESSIONAL SALES TEAM, EXTREMELY RUDE & ABRUPT STAFF. VENDORS - IF YOU THINK WHY YOUR PROPERTY IS NOT SELLING OR HAVING TO MAKE FURTHER REDUCTIONS TO SELL YOUR PROPERTY...CHANGE ESTATE AGENT TO A PROFESSIONAL ONE & YOU COULD SELL YOUR PROPERTY TO LOADS OF FIRST TIME BUYERS LIKE MYSELF. PLS READ THE LAST 3 RECENT FEEDBACKS LEFT BY THEIR OWN CUSTOMERS,THE REST IS SELF EXPLANATORY!!! I'M EVEN FORCED TO GIVE 1 STAR TO LEAVE THIS FEEDBACK... DON'T EVEN THINK THEY'RE WORTH EVEN THAT!
Hi Jano, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
1/5
GoogleWhen our shower stopped working was told by an agent « just take a bath, as long as you have a means to wash it’s not our responsibility to fix it. » We ended up showering in our local gym as a result. They will hound you with incessant calls and bombard you with emails for anything they need, but if you as a tentant require assistance, don’t expect a quick response, if any at all. Really horrendous service and experience as a client, would avoid at all costs.
Thank you for bringing this to our attention (name), we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to jennifer.dowden@chancellors.co.uk? Thank you.
5/5
TrustpilotWould recommend
This is the first time when we are renting a property through the agency. Eoin was kind and explained every step to us. He was polite, professional and always provided all information promptly.
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
1/5
GoogleI have a client that bought a property through this Branch of Chancellors and it was a horrible experience. The client was a first time buyer and they were put under immense pressure by the agents to complete ASAP especially when there was a lot of faffing in the beginning of the purchase. The agents constantly threatened that my client would lose out on the property if they did not keep chasing the solicitor, putting my client under extreme stress.
Hi Adam, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you ask your clients to contact us via louise.hughes@chancellors.co.uk Many thanks.
5/5
TrustpilotProfessional and friendly!
The whole team is very friendly and professional - keeping me updated throughout the whole process - from booking a viewing to finalising the contract! Special thanks to Ben, Danielle and Lauren :)
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotCharleigh was extremely helpful in my…
Charleigh was extremely helpful in my search and worked to understand what I was looking for and kept me informed about potential houses that fit my requirements. Friendly and professional service. Highly recommend
Thank you for leaving us this great review Marina, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotI am so very pleased with Chancellors…
I am so very pleased with Chancellors especially Luke Dixon’s patience and help. It has been a long journey, it needed all his experience to finally reach a sale. Thank you Luke
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotDanielle at Chancellors
Danielle has been great throughout my process of searching for a property and then with going forward with my purchase. Assisted with viewings and has always answered any questions very promptly. Great service.
Hi Chris, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleI have to say the whole team at Chancellors but especially Ellanor Jones has been fantastic. Every detail of selling my house was thoroughly explained and treated in a professional manor. Ellanor was always on hand to help with any questions and conducted any viewing expertly insuring any buyers were made fully aware of all the details of my property.PositiveResponsiveness, Quality, Professionalism, Value
1/5
Trustpilotit has been the worst ever the slough…
it has been the worst ever the slough branch was told i would get £375 easy for my house so we got chancelors to put it on the market two months later were told to drop it to £300then they got a buyer who we were told was a cash byer which he was not this went on for 6 months messing us about had to ring estate agents three times aday either in a meeting or on the phone no one rang me back so had to cancil with chancelors and put are house on with a different estate agents so i would not lose my flat i was bying
Hi Frank, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via louise.hughes@chancellors.co.uk with the details? Many thanks.
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