Chancellors Oxford reviews

★★★★★ 4/5

Trustpilot

Hanah Bramwell

Thanks for all your hard work Hannah you did some excellent chasing for us contacting the buyer when needed and we were able to get straight through to you and get the communication between ourselves and the buyers when things got desperate. It was nice to have a third party that we could rely on when we had no contact with others one of our solicotors we needed key information and instructions to be passed on so many thanks vwry professional and always kind and polite nice to deal with also to Danielle from didcot also did some key work and was happy for me to contact her out of hours which I know she didn't have to but did when we needed to prevent the deaL collapsing due to measures outside our personal hands which we are very grateful for it was certainly a roller coaster of a ride but we managed to exchange through the help of some key players so congratulations and thansk from us we just can't wait to complete now 🙂

Mr · 19 May 2021

★★★★★ 5/5

Trustpilot

Found our first home with great support!

My husband and I have been in process of getting our first home. It has been a challenging year for all and given the current climate we have had a very smooth and helpful process working with Chancellors, especially with Matthew. He has been very accessible for us with answering any questions we have had and has been very easy to get a hold of throughout this whole process. He has worked very hard to ensure this process has been timely and efficient which we are greatly appreciative of, the support and grest service. Would highly recommend!

Mrs · 18 May 2021

★★★★★ 1/5

Trustpilot

KEEP AWAY..Terrible,bullies liars they…

KEEP AWAY..Terrible,bullies liars they have been harrasing me and my family in a property they dont even rent to us but at the same time trying to sell it for the landlady, on Friday they blocjed our driveway didnt make them selfs known forced there way in the side entrance trying to stay under the radar and dug a great big hole in the garden without our consent i caught them in the act with my kids in the car and there was persons in the house and police turned up we got them both out this was the bully agent George from chancellors and the potential buyer guy i have there entrance and all there illegal antics on servaillance plus video they left the hole in the ground and the gate on the floor a serious health and saftey hazard..we spoke to other agencies that worked for them and said this is why they left them because of there disgusting shark like bullying we are taking thus further with ombudsman and mp

Joe · 17 May 2021

★★★★★ 1/5

Trustpilot

Terrible property management service

A month ago I've moved into a flat managed by Chancellors. On the second day of moving in I reported two issues that have not yet been sorted. One of the issues is that I don't have enough hot water to fill the tub. The boiler is behind the wardrobe, so the wardrobe needs to be moved. I was informed by Chancellors that the wardrobe could be "easily" slid out. I told them I couldn't move it, the British Gas engineer who came couldn't move the wardrobe either. Even after sending a video to prove this and after complaining, the chancellors' agent asked me once again to try to move the wardrobe by myself. The way this issue has been handled has only led me to conclude that Chancellors doesn't care about their tenant's wellbeing or if they're happy with the service they're getting. It's been a month since I moved in and I am still unable to fill the tub with hot water. I've never had to deal with such a terrible property management service in my life.

Agustina · 14 May 2021

★★★★★ 4/5

Trustpilot

helpful, good service

They were generally really helpful and gave me useful information about the property I were looking at. They were proactive in providing updates and were easily available if I had a question or a problem. The only criticism I have is that it was hard to make corrections to misspelled emails because of having an unusual surname and I wish that there had been a simple way to fix this, or avoid the problem in the first place by not having to spell the email over the phone and instead having the option to send it in a message over email or text. Nevertheless once we had worked out the problem there, they were helpful in sorting it out.

Jonas · 13 May 2021

★★★★★ 5/5

Trustpilot

Very good service and advise

The adviser have been very prompt with my needs, have been emailing me in order to confirm our appointment. Then call me previously near the appointment to make sure we were going to meet up. The day of our appointment arrived on time, he introduced himself very politely when we met in person he was dressed in a formal and neat way. In spite of his young look he seems to have good knowledge of the market, he arrived prepared with some helpful information related with flats and houses nearby and the market in that field in a folder and he leave that information for me to read calmly later.

Mrs · 12 May 2021

★★★★★ 5/5

Trustpilot

Viewing

We attended at a viewing last weekend, with the newest member of staff Miya, she was fantastic, she showed use around a very large building which is in the process of being converted, she opened access panels, guided us to where the utilities came into the building, and left late for her next viewing and unfortunately quite dustier than when she started, nothing was too much trouble for her, and my husband and I were shocked she had only been in the job one week! She was also lovely and answered anything that she possibly could.

Customer · 11 May 2021

★★★★★ 4/5

Trustpilot

Mr Newton has worked very hard to get…

Mr Newton has worked very hard to get me a flat that has truly made me happy. He knew exactly what I was looking for and hence did not waste my time. Hundred marks for that. . He was in touch with me on a regular bases for over four years. He is sincere, polite and punctual. When the time comes in a few years, I will get back to him.to sell my flat. He also helped me by being in touch with my solicitors whenever they needed any information from the seller. i sincerely thank Mr Newton for all his efforts and patience. .

Manjit · 8 May 2021

★★★★★ 5/5

Trustpilot

I always appreciated smooth progress of…

I always appreciated smooth progress of things, thanks to Lauren as she kept me updated and was really quick to reply to every single email i sent. Good job, thanks Lauren G.

Seval · 6 May 2021

★★★★★ 1/5

Trustpilot

Terrible agency

Terrible agency. Dreadful experience. They have no customer service whatsoever. The staff don't know anything. They all refuse to help, a bunch of money grabbers. No moral at all. They left me outside the property overnight twice. When I first moved in after months after sending all the necessary paperwork they requested, when I collected the keys, they said no, I needed one extra document, after I've asked them a hundred times if they needed anything else months before arriving and they kept saying that it was all in order; nothing more was required. I am international, I had just flown 13 hours, I have no family or friends here, and they said, if I don't give that tiny document; which I could not get hold of within such short notice, I can't get in, and they'll leave me outside. A huge mistake on their part and they still refused to deal with it. Terrible people, with no conscience.

Zakiyah · 6 May 2021

★★★★★ 5/5

Trustpilot

I don't particularly like Chancellors

I don't particularly like Chancellors. In a previous tenancy, I had a major issue with a different branch and their head office acted as if it never happened. Therefore I was rather sceptical about contacting a different branch when it came to viewing a place to rent later down the line. Luckily all my dealings were with Joseph Peter-Summerling and it is for him that I'm leaving this 5 star review. He was prompt in his responses, proactive in his approach and reassuring in his communication. I have nothing but time for him and if Chancellors keep employing people like him they may eventually work their way back into my good books.

Mr · 6 May 2021

★★★★★ 5/5

Trustpilot

The team in Chancellors North Finchley…

The team in Chancellors North Finchley been very helpful since I decided to approach them.Mr Lloyd Salisbury been very responsive and helpful introducing me the market situation and suggesting the optimal price achievable for the flat I want to sell.A photos been arranged straight away and property was on the market just in few days.I had couple of viewings which were very selectively considered and actually we came to an agreed price and just started the process of selling the property now.The viewings were done in a professional manner and I am glad that I referred to this Property Agent for selling my flat.I wish to thank all of the team so far and especially to thank Mr Llloyd Salisbury who was really very efficient and helpful through the whole process so far.Thank you Chancellors team!

Ms · 6 May 2021

★★★★★ 3/5

Trustpilot

Suitable Service.

Very positive upon first interaction and keen to put our property to market. High turn over of staff which at times meant that I did not know who was specifically allocated to our property. When we eventually had a consistent and regular contact the process was a lot easier. Sometimes felt as though I was making decisions that should be made by those who work in the sector - i.e. how to market the property and how we could reach more prospective buyers. Overall experience was good, did the job and we eventually sold our property.

JWH · 5 May 2021

★★★★★ 1/5

Facebook

I moved into a flat recently and chancellors lied to me about a number of things, my flat is £750 a month plus bills. They said there was heating and gas connected and they lied, multiple times in writing, they also forgot to write in tenancy that they gave my neighbours upstairs a key to my property to access my flat whilst I'm out, they lied about this over and over again until the neighbours actually locked me in my own flat because they 'arent comfortable with my background and me being on benefits' (one of the male students was caught peering through my window as I changed and weirdly chancellors have tricked me and caused me to be completely suicidal due to what they have done to me, I got this place in seek of refuge and chancellors EXPLOITED me.

Graham · 4 May 2021

★★★★★ 1/5

Facebook

We had a viewing booked on a property in chalgrove 2 weeks ago - we had arranged childcare and were on our way to the viewing to then receive a phone call from the branch saying the viewing was cancelled as the property was already under offer and had been for over 2 weeks - when I asked why they accepted our viewing request they couldn’t give me an answer. Over the next couple of days I phoned up multiple times about visiting other properties they were listing, and was always told “I’ll get someone to call you back”. Never heard anything. Would absolutely avoid this estate agency. Totally unreliable and unprofessional and wasted lots of our time. Luckily we’ve found a gorgeous new home with another agency

Abbie · 4 May 2021

★★★★★ 3/5

Trustpilot

The team at chancellors was helpful but.....

The team at chancellors was helpful to the best of their capabilities. One area that needs improvement though is taking into consideration customers who are coming from overseas and may not be fully aware of the system in the UK. If the company agrees to work with such clients then it should consider their needs and try to communicate better with them by being patient, having time to answer their questions and making sure they got all the needed information in a clear and complete way; for example not leaving the part of exact payments/deposits vague for the client to get surprised by while finalizing the process.

EG · 30 April 2021

★★★★★ 1/5

Facebook

Didn’t have the best experience with these agents was interested in a property that has been withdrawn! But was interested before the property was withdrawn but i called them countless of times to arrange a viewing with no luck ??

Joshua · 16 January 2018

★★★★★ 5/5

Trustpilot

A great selling experience

We had a really good experience using Chancellors for the sale of our property. They kept us up to date every week and booked in regular viewings for us. One of the reasons we chose Chancellors after being unsuccessful with a different agent was the immediate feedback received by sellers after each viewing. Not having to wait days to hear back from potential buyers really reduced the stress of the selling process! Max negotiated an offer which we were very happy with and we would not hesitate to recommend Chancellors to our friends and family.

Mrs · 28 April 2021

★★★★★ 3/5

Trustpilot

My negotiator was great- very polite

My negotiator was great- very polite, enthusiastic and able to point out the positive features of the houses I viewed. She also phoned before to check that I was still wanting to view the properties. She had not visited the houses before as was working in a different area to normal and was unable to give much background info on the house such as previous offers, etc. I feel that Chancellors could of helped both myself and the negotiator by giving her the opportunity to view the houses and be fully briefed before the viewing.

Viewer · 28 April 2021

★★★★★ 1/5

Trustpilot

Dishonest and underhanded.

I discovered that the Chancellors agent Helen that I was dealing with had been encouraging the landlords not to continue with my application, at the same time as asking me to write a 5 star review to help with a promotion - that’s why I’m changing this review to one star. They also handed my information to a 3rd party before receiving my permission, and continued to email me promotions after I requested them to delete my data - altogether pretty disappointing, but not that surprising from an estate agent.

Mr · 28 April 2021

★★★★★ 5/5

Trustpilot

Called Chancellors to query a property…

Called Chancellors to query a property I'd seen on the website last night. Spoke with a cheery, professional and helpful man who pointed out another property which would be of interest also. I felt very at ease particularly when I outlined personal circumstances (not straightforward) and although the decision is up to the landlord, he didn't make me feel that it would be a outright no go. He was very clear and professional about the whole process and didn't use any jargon. I would definitely recommend using Chancellors.

Mrs · 28 April 2021

★★★★★ 5/5

Google

Had Tilly lovely and very helpful

Niamh · 20 November 2025

★★★★★ 5/5

Trustpilot

They got the job done!

I can only comment on how brilliant Chancellors have been in helping me sell my property. I was using another agent for 8 weeks prior to Chancellors taking over. Needless to say this wasn’t very eventful; yet within 2 weeks of Chancellors taking over, I had constant footfall and now an offer on my property. Their local and national expertise certainly helped with this and if it wasn’t for Covid restrictions I’d be giving them all a massive hug! Without indulging into my personal circumstances; you have no idea how much this means to me. Thank you so much. I would definitely recommend them as an agent to go through if you need/want to sell your property!

Ms · 22 April 2021

★★★★★ 5/5

Trustpilot

First Class Service

We had an extremely positive experience selling our property with Chancellors. The whole process was handled brilliantly by the agent, Geoff Solly, who was professional, personable, communicative and helpful throughout. After achieving a very quick sale of our property for the asking price, we had a somewhat lengthy legal process, during which time Geoff’s experience and supportive attitude helped guide us towards an exchange with the minimum of stress. He managed expectations of all parties brilliantly, was proactive, always quick to respond when we needed to get hold of him and made us feel genuinely valued as customers. I would have no hesitation in recommending Chancellors, and specifically Geoff, to anyone looking to move house. Five stars!

Pete · 20 April 2021