Trusted Agent profile · Oxford · Oxfordshire
Verified
★★★★★
2,298 reviews across 3 platforms
215 Cowley Road, Oxford, Oxfordshire, OX4 1XF
Part of Chancellors, see every office.
Chancellors's office in Oxford, Oxfordshire, at 215 Cowley Road, is rated 4.5 out of 5 across 2,298 reviews on three platforms, including 625 Google reviews rated 4.3.
625
Reviews on Google
This office
351
Reviews on Facebook
Business-wide
1,322
Reviews on Trustpilot
Business-wide
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
TrustpilotMs Tania Patel has been extremely…
Ms Tania Patel has been extremely helpful and patient in my property search. I would highly recommend her to anyone who is looking for either purchasing or renting a property.
Thank you for leaving us this great review Mr Li, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
1/5
GoogleWORST ESTATE AGENT EVER!!! COMPLETELY & UTTER UNPROFESSIONAL SALES TEAM, EXTREMELY RUDE & ABRUPT STAFF. VENDORS - IF YOU THINK WHY YOUR PROPERTY IS NOT SELLING OR HAVING TO MAKE FURTHER REDUCTIONS TO SELL YOUR PROPERTY...CHANGE ESTATE AGENT TO A PROFESSIONAL ONE & YOU COULD SELL YOUR PROPERTY TO LOADS OF FIRST TIME BUYERS LIKE MYSELF. PLS READ THE LAST 3 RECENT FEEDBACKS LEFT BY THEIR OWN CUSTOMERS,THE REST IS SELF EXPLANATORY!!! I'M EVEN FORCED TO GIVE 1 STAR TO LEAVE THIS FEEDBACK... DON'T EVEN THINK THEY'RE WORTH EVEN THAT!
Hi Jano, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
TrustpilotOllie has been absolutely amazing…
Ollie has been absolutely amazing through the whole process. I would recommend Ollie and Wayne to anyone going forward and I am sure that we will have future business together.
Thank you for leaving us this great review Mr Jobbs, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotBig thanks to Max!
Big thanks to Max for making our first house purchase such an easy experience. Great, friendly service, regular calls to check how things were going, will definitely be recommending Chancellor’s.
Thank you for leaving us this great review Becky, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotReally good service
Really good service. Jennifer was particularly helpful and communicative along the entire trail of our new rental. Thank you for making this part of our move journey less stressful.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotImpressive Service
So refreshing to speak to find your self speaking to someone who was really helpful and happy to give advice to a first time buyer. Sarah is a real asset!
Hi Tina, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
FacebookThis company seem to think they operate by different standards than other estate and letting agents. Had a bad experience when purchasing our home through them as they would not take our house off of the market until the moment we exchanged. And now trying to rent a property through them, they delayed getting back to me for so long the house I was interested in has been let and they wouldn't consider me anyway as I am reliant on my ex husband to pay the rent as I am a stay at home mum with 2 small kids despite other companies being happy with him as a guarantor. Would never deal with this company again.
Thank you for bringing this to our attention Emily, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.
5/5
GoogleOur house had been on the market with two other estate agents and we got very little interest. We engaged Chancellors following a meeting with Alex the manager. Within days we had viewings lined up and started to get feedback and eventually an offer at the asking price. This later fell through but they then started again and the first week there were four viewings and another offer. Chancellors did what the other agents couldn’t they fulfilled our wish to sell our house of 40 years.
Thank you Irene for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
4/5
TrustpilotElena Bartonova was excellent
Elena Bartonova was excellent. Absolutely trouble free dealing with her. Only issue is with the AST where there seems little scope for amending it to fit individual landlord circumstances.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotThanks Helen!
We would like to thank Helen for helping us to find our future home! Helen was very professional and polite and responded to all of our questions very quickly.
Thank you for leaving us this great review Miss Gresch, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
1/5
FacebookAVOID. Absolutely terrible service. 4 days before I was due to move in to a property which I had already paid a deposit and first month’s rent for, as well as having signed a contract, I was told the property had been sold so I could no longer move in. I was never even informed that the property was up for sale. This was over a week ago and despite phoning every day and speaking to 6 or 7 different people at Chancellors I have still not been refunded any of my money!
Hi Poppy, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
1/5
FacebookMy sister put a deposit and first months rent of £1130 on a house to rent (also signed a contract) , 4 days before she was going to move in they told her the property had sold, they did not inform her the property was even for sale. They still haven’t refunded her any of her money which they said they would in 3-5 working days (now been well over that) She has now had to use all of her months wages for the deposit and first months rent on another property (with a decent estate agent) and has informed them of this and they just keep fobbing her off! Absolutely disgusting company! AVOID
Hi Sophie, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you ask your sister to contact us via directors@chancellors.co.uk Many thanks.
5/5
TrustpilotExcellent service all round
Throughout the rental process, Chancellors have been excellent. Our coordinator Joseph Glover was friendly, knowledgeable and helpful throughout. Chancellors were easy to contact and got back to us promptly.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotGood Service
A really great and honest service. They deliver a prompt service and are very good at following up to make sure the transaction happened. Martin Bull was especially helpful.
Hi Damian, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
FacebookAbsolutely useless in property management. I’m not sure what service I’m getting for the astronomical fee they’re charging but I’m starting to think I can do a better job managing the property myself from Australia. It’s taken Chancellors 3 months to get a gas safety certificate passed and with poor communication to contractors, it’s costing me more money because guys turn around up to the property “without the right part” for the job. High staff turnover is also a sign of the rotten culture. Avoid this firm like the plague.
Thank you for letting us know about this Gerrit, we are sorry to hear that you are currently frustrated with our service. So that we can look into resolving this for you please contact us at directors@chancellors.co.uk. Thank you.
5/5
FacebookGood experience! Your staff Rebecca Joel is excellent. She is professional, respectful and very helpful in ensuring that everything goes well from the agreement preparation to the day we move in to the new accomodation. Great service!
Thanks for the great review. Rebecca Joel and our specialist lettings team will be delighted to hear this.
5/5
FacebookThis is the first time I have dealt with Chancellors, they provided us with excellent customer service a good properety,I would like to say a big thank you to Joanna Mawson for being very helpful and organising.
Thank you very much for your kind review!
5/5
GoogleVery useful state agent. They provide a close and regular follow up and they are able to provide with all services for the sale or purchase of properties. Second time I see them and really recommend.
Thank you for leaving us this great review Ricardo, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotOscar has been an incredible helpful
Oscar has been an incredible helpful in getting me registered. He listened to all my requirements but also suggested/ asked leading questions which made me consider other potential properties.
Thank you for leaving us this great review Miss Shepheard, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
FacebookI would like to give a special thanks to Chenge Dziya for making my move so much easier. Her professionalism is second to none and has always managed to help me with queries I've had since moving into the property. Chenge has always managed to help me really quickly and has always gotten back to me within the promised time frame. A big thank you for all if your help.
5/5
TrustpilotPatsi and the team at Chancellors head…
Patsi and the team at Chancellors head office arranged all the electrical and gas testing in time for our tenants to move in. Very professional team. Would highly reccomend.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleThanks to Helen Wood for helping us secure the sort of home we were looking for in exactly the area we wanted.
Thank you for leaving us this great review Heather, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotSpecial mention to Natalie Rose and…
Special mention to Natalie Rose and James Livingstone who have both been extremely helpful and supportive throughout the whole process of getting to our moving date! Thank you both
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotAbbie is so helpful and keeping me up…
Abbie is so helpful and keeping me up to date with issues on my rented property, she is amazing, during this very difficult time, a pleasure to talk to.
Thank you Mrs Foster for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Why use Chancellors? Chancellors estate and letting agents in East Oxford opened back in 1981 and can be found on the corner of Cowley Road and Divinity Road. Our highly motivated 11-strong in-branch team boast unrivalled knowledge of East Oxford property values and are always eager to answer any questions on buying, selling, letting or renting in the area. The wide range of sales and letting services available at our East Oxford branch include free, no-obligation market appraisals, an extensive portfolio of residential and commercial properties, land and new homes, property management support, and expert investment and market advice. Locations covered Cowley, Iffley, Iffley Village, New Hinksey, Littlemore and St Clements as well as many of the smaller areas in between for your perfect solution to find an Oxfordshire property.
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