Chancellors Oxford reviews

★★★★★ 1/5

Google

Pretty poor experience. They are good when it comes to showing you the property, once you are a tenant with them, you suddenly become more a nuisance than a customer to them. They are really disorganized and unhelpful when it comes to responding to issues, you better go directly to Chancellors website and use their chat function than hoping to wait for a response from Oxford team when something needs fixing. From day 1 we constantly chased them for all kinds of things. A week before we moved out, they arranged for an electricity check without telling us and suddenly the electrician was in our house as he had a key. Not cool. The house we were renting was put on the market and the sales team was also not great with us. We constantly had to ask them to take their shoes off when they had viewings with potential buyers, and they kept walking over our light floors with wet shoes regardless. How many times do you have to ask for a common courtesy?? Once they locked us out of the house when they had a viewing by locking a faulty lock (which we had flagged to Chancellors ages ago), and we had to call a locksmith, of course they refused to cover the cost. We waited 2.5 months to get our deposit back and had to chase so many times until they finally released it. And even AFTER we moved out they still called us to arrange viewings!! They even called us once about a house we had lived in years ago! come on tidy up your data base!! Completely useless unfortunately.

Ines · 29 July 2020

★★★★★ 5/5

Trustpilot

renting my property

great professional, hassle free service.Chancellors looked after all aspects of renting my property. A special thank you to Ricky Vealy who looked after this account and will recommend anytime.

Mr · 19 April 2021

★★★★★ 1/5

Facebook

o whom it may concern, I am not used to giving this kind of review or writing at all because I believe that we can all make mistakes. But I think there are mistakes that cannot be made 3 times. A month and a few days ago exactly I started to fill out the documentation to acquire a house with Chancellors. They called me very early every day and they were always very aware of what I needed. It took me a week to fill out the form and send all the documentation. The landlord approved us and only our references were missing. They sent us the contract for 25th June and we are supposed to have the house that day. They called me and told me that at 11:30 am on the 25th we would meet at the house to hand over the keys. On Tuesday 23rd June they emailed me to tell me that unfortunately they have to delay the day of moving because we did not have the complete references. We accept that and delay the day to 1st July. On July 1st we were told that it was impossible to move in because the Landlord had withdrawn the application due to our references and 3 days later an email arrived saying that our references are correct. On July 2nd the girl from the agency called me and told me that she has another house that we do not need anything else. That we do not have to worry at all and that she was going to take care of everything and we could move on 9th July. As we were supposed to move on 25th June. We paid rent and deposit on 22nd June and from that day everything was delayed. We thought because they were just putting everything in order but each time we were delaying and delaying more and more. We are on July 7 and the only thing I have done is try to call them and speak to the person in charge but they tell me that at the moment they cannot speak with me. Another very relevant point is that Lucinda Sturla the girl from the agency no longer works there since July 4 and now the manager was Olivia. I am trying to communicate with Olivia from that same day, July 4 and it is IMPOSSIBLE. I spoke to the manager, John and he says he can't do anything because he doesn't have the letting department. What type of company does this to its clients who HAVE ALREADY PAID AN INCOME AND A DEPOSIT OF MORE THAN 2,600.00 POUNDS? The MASSIVE PROBLEM is that at the moment I am on the street because I am supposed to sign a contract for June 25 and then for July 1 and THERE IS NO ANSWER. I left my house on the 25th because the contract ended. This agency takes money from you and does not care about you. This is unheard of and disrespectful to us. Now I am trying to get my money back for two days and I don't get a response. Finally I decided to take legal action and go to lawyers because it seems disrespectful to me.

Laura · 7 July 2020

★★★★★ 5/5

Trustpilot

Lauren

Lauren has been excellent at communicating with us landlords as well as the tenants. She is very efficient and has always provided me with a first class service.

Ms · 24 June 2021

★★★★★ 5/5

Facebook

Francesca Deacon has been dealing with my rental and has been superb throughout. She resolved all issues very quickly and was always very responsive to emails and replying to phone calls. Very good service.

Andy · 1 October 2019

★★★★★ 5/5

Google

Absolutely have loved dealing with George from the Cowley branch who has provided us with a brilliant professional and honest service from the start until now. Nothing is too small or too big to ask for. He has been very patient with helping us with our search and is always open to questions and sharing his advice. Thank you so much. Overall a brilliant agency compared to most we have dealt with in Oxford.PositiveResponsiveness, Professionalism

C · 27 August 2021

★★★★★ 5/5

Trustpilot

Felicity was super helpful throughout…

Felicity was super helpful throughout the entire process. She very kindly took the time to show me around and answer my questions. Very professional and knows her stuff!

Paulo · 20 June 2021

★★★★★ 5/5

Trustpilot

I would like to thank George from…

I would like to thank George from Chancellors for showing me 3 scheduled properties. He was punctual, organised and professional. It was a pleasant experience. Thank you TH

Tanya · 16 June 2021

★★★★★ 4/5

Trustpilot

Rachel has been very accomadating and…

Rachel has been very accomadating and taken full ownership of an ongoing dispute, understanding the terms and conditions and exercising judgment. Great to have her as my representative.

Mr · 10 June 2021

★★★★★ 5/5

Google

Helen Wood was very helpful and quick to respond via email and telephone!

Amber · 30 April 2023

★★★★★ 5/5

Trustpilot

Natalia was very professional during my…

Natalia was very professional during my house viewing and all correspondence since. She was very helpful and obliging and I look forward to finalising the purchase with her.

Mr · 4 June 2021

★★★★★ 5/5

Trustpilot

Quick response

Annalise was very helpful. I need a pet-friendly apartment, which is a rarity in London(within budget). She hand-picked few very good ones for me. Thanks for your help

Sankha · 2 June 2021

★★★★★ 5/5

Trustpilot

Highly recommended

The service from Rebecca was excellent, she was very helpful and communicative. We had no issues with their service, and would definitely recommend purchasing a property through them.

Miss · 28 May 2021

★★★★★ 5/5

Trustpilot

Professional, polite and considerate

All staff from Chancellors that I have worked with are very polite and helpful. Especially Yoni from St Johns Wood Sales. He is extremely nice and very persevering.

Miss · 24 May 2021

★★★★★ 5/5

Google

I've had a really positive experience with Chancellors while purchasing my first property. In particular, Jay Sarbatta has been invaluable throughout the whole process; he has kept me constantly informed of progress by phone/email and always responds quickly when I've asked him questions. As a first-time buyer, his level of attentiveness, combined with a friendly, professional and knowledgeable approach, has been greatly appreciated throughout the process.

Lucy · 29 July 2019

★★★★★ 5/5

Trustpilot

Very good service from Ben

Very good service from Ben and his team. They marketed our rental property so well that we had a number of viewings within the first few weeks. Thankyou.

Sital · 19 May 2021

★★★★★ 5/5

Trustpilot

Becky has been very helpful in finding…

Becky has been very helpful in finding us our house which has been a long time in waiting. It was smooth and easy experience. Thank you very much

Georgia · 17 May 2021

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service! Sally was very quick to help me find a flat to rent, she was efficient, professional, thorough and a lovely woman. I cannot thank you enough

Abigail · 10 May 2021

★★★★★ 5/5

Trustpilot

Thank you Stephen for showing us around…

Thank you Stephen for showing us around our potential new home. It was a pleasure meeting you and we would recommend you. Very professional from start to finish.

Mr · 10 May 2021

★★★★★ 1/5

Facebook

Totally frustrated with the lack of communication from personnel within this company. We have lost one house we intended to purchase and are now in danger of losing a second! Poor is not the right word!!!

Richard · 8 November 2017

★★★★★ 5/5

Google

Thank you Jordan and Helen for all your help, expertise and guidance. Excellent, professional service in every way.

R · 15 October 2022

★★★★★ 5/5

Google

Chancellors is best place to rent a property as they have got lots of options and seems that max number of properties in oxford are with chancellors only and Jordan Gibbs helped me a lot in securing our property.

Narsim · 19 August 2024

★★★★★ 5/5

Trustpilot

We have had a great overall customer…

We have had a great overall customer service, smooth and seamless experience overall! Questions were answered quickly with helpful responses and we were guided throughout the entire process.

Mr · 12 April 2021

★★★★★ 5/5

Trustpilot

Georgia was excellent 👏

Georgia was excellent 👏, she listened, made me laugh, helped me sort out my request. I am very happy with her customer service skills. Made my day ☺.

Karla · 12 April 2021