Chancellors Oxford reviews

★★★★★ 5/5

Trustpilot

Excellent speed of administration and…

Excellent speed of administration and communication. John was attentive and thorough. The entire team were helpful and keen to see matters through to a satisfactory conclusion.

Kaiser · 11 June 2021

★★★★★ 5/5

Facebook

Kasandra Hopkins was brilliant, despite my having canceled on her twice and when we did finally meet, she was great with my six months old grandson, who insisted on taking centre stage.

Simeone · 31 August 2019

★★★★★ 1/5

Facebook

My and my friend were renting a flat and after two years decided to end the tenancy contract. We provided the professional cleaning as per contract and left the house in really good condition (this is confirmed by the fact the house is been rented again after a few days we left - less then a month). After been chasing the agency several times we received the deposit back after 3 months (via a dispite)!!! The agency told me they were unable to contact the landlord, which sounds strange to me as they managed to sign another contract for the property. I have investigated myself via the deposition protection scheme on the government website and I contacted the TDS customers service, which both stated that the deposit it should be released in 10 days. Furthermore, yesterday I have been contacted by a property manager ACCUSING us that we did not pay the last 12 days of rent and asking for a proof: we had to sent a bank statement! Is that possible that they realised we did not pay after 3 months? The manager told me she tryed to contact myself and my housemate for 3 months and we NEVER reply to their phone calls: strange as we contact them for 3 months for the deposit and we sent many e-mails we no reply!!! I already sent an e-mail to the customer service and they told me they were going to investigate but so far I did not received a feedback yet! I have been renting houses with other professional agencies and I never been treated this way. I discussed this with other people dealing with Chancellors in Oxford and they have been having really bad experiences regarding the end of tenancy and the return of deposit. NOT RACCOMENDED!

Chiara · 30 August 2019

★★★★★ 5/5

Trustpilot

Great service in helping me find a…

Great service in helping me find a property at very short notice. Good communication that ultimately led to a successful application. Katy was a massive help.

Mr · 7 June 2021

★★★★★ 5/5

Trustpilot

I am very grateful to Riley Drake-Smith…

I am very grateful to Riley Drake-Smith for the great help in solving the vocation problem. A person who suddenly moved out without warning and I was left alone with a child in shared house. She helped to resolve the situation as quickly as possible. I am very thankful for her sincerity, help and professionalism. I would like to meet as many people like her as possible. I wish you the best of luck.

Mrs · 6 June 2021

★★★★★ 4/5

Trustpilot

Samuel Treverton was polite

Samuel Treverton was polite, cheerful and helpful. He was patient and listened to all my queries and I look forward to meeting him at viewings soon.

MA · 28 May 2021

★★★★★ 5/5

Trustpilot

Fantastic people

George and Shannon were very efficient, straight forward and easy to work with. Understood exactly what was needed and great market knowledge. Highly recommend!! Thanks all!

Mr · 25 May 2021

★★★★★ 1/5

Google

We tried letting a property through Chancellors as they look after majority of the properties in the Oxford area but our experience dealing with their staff was so poor we have decided to move to a different town entirely. They are generally polite and friendly but possibly the most disorganised bunch I ever came across. A typical interaction with Chancellors goes something like this: A Chancellors employee sends us an e-mail and leaves several voice-mails claiming he has found the perfect property for us and we should call him back immediately. We call back and he has no idea who we are or what the property was. We explain once again what we are looking for and he promises to be in touch. Same voice-mail a week later. We call back, the guy doesn't pick up his phone and nobody at the office has any idea where he is or what property he wanted to offer us since he didn't enter anything on the system. After several weeks of trying to get hold of someone to tell us what is going we manage to arrange a viewing for a few properties only to find out on the day that they don't actually have keys for about a third of them so we won't be able to see them. We didn't try to contact them again after that.

Martin · 29 July 2019

★★★★★ 1/5

Google

Extremely poor service for tenants - very unresponsive and messed up our contract several times. I really can't understand why they don't have more effective processes. They still hadn't sent us a contract on the day before moving house, so needed to go directly to the landlord and arrange with him to move into the house. It's now one week later and we've not been given a mutually signed contract even though the landlord has signed one. They're a friendly bunch though, and they have at no point been rude. My house's landlord - 10/10 Chancellors letting agency - 2/10

Huw · 29 July 2019

★★★★★ 1/5

Google

The level of service provided to tenants is somewhere between incompetence and negligence. Not only did every issue in the flat take a long time to get resolved, it took multiple chases (phone and email) to get an initial response. At the point of checkout, it took 20+ days to get the inventory report and another 20+ days to get an initial claim from the landlord. These timescales were after multiple emails and left messages chasing with no replies and failing to call back. The person dealing with tenants was never in the office and always promised to call back but only did so once in many months of chasing and requesting a call back. The delays caused by them forced us to go to court to fight for our deposit back because the TDS will only help if you make a claim within 3 months. Avoid if possible, and if not, record everything as evidence like we have... you'll need it in court!

Dan · 29 July 2019

★★★★★ 1/5

Google

The sheer incompetence of Chancellors is breathtaking. It's took them over a month after our move in date to send us a contract, and a year later when it was time to move out, it took them over a month to send us our full deposit back (minus an admin fee??). Our landlord got so sick of Chancellors constant fees for nothing in return, he decided to ditch them and go private. If we encountered any problems with the property or appliances, we contacted the landlord directly as talking to Chancellors was like talking to a brick wall and would probably result in some sort of admin fee. To summerize.... avoid. There are plenty of other letting agencies in Oxford.

Simon · 29 July 2019

★★★★★ 5/5

Trustpilot

Tom has been an absolute legend through…

Tom has been an absolute legend through the whole process. Always kept me in the loop and was also contactable most of the time. Fully recommend!

Timmy · 20 May 2021

★★★★★ 5/5

Trustpilot

Friendly and helpful

The staff were really friendly and willing to help, I am hugely grateful for all of their help and guidance as a student moving to Oxford for a placement. Available to help at almost all times and was treated with respect and I was given the space to ask questions when I needed to. Very good and I will 100% be using Chancellor's again in the future should I move back to the area.

E · 14 May 2021

★★★★★ 5/5

Trustpilot

Property purchase

Rang to arrange a viewing , then I cancelled due to parents being unsure . Then I called again at 2pm to arrange a viewing and appointment was made for 5.30. Portia the agent arrived same time as we did . She showed us around the property answering all questions, where possible and what she didn't know got back to be early next morning. Professionalism shown at all times. Property purchased after questions answered

Carol · 14 May 2021

★★★★★ 1/5

Facebook

during the Six months of our tenancy Chancellors have managed to consistently beat their own low standards of customer service time and time again, frankly it’s been easily the worst experience we have ever had from any company ever, and really considering the competition that is some going. However through an almost dogged determination to screw up even the smallest details their apparently handpicked team of helmet wearing, crayon eating, window licking, retards managed outstanding and amazingly consistent levels of incompetence and rudeness that are in my experience unequaled. To be quite honest almost every interaction with Chancellors was frankly eye wateringly painful, and despite the fact it cost us a considerable sum to move we couldn’t be happier that we will never have to deal with you or your flock of half-witted incompetents again. I have to admit I went through the entire gamut of emotions during the short time we have had to deal with them, starting most obviously with Anger and moving through Confusion, Disenchantment, Disbelief and finally this kind of dazed relief that it’s nearly over, although I am still amazed that they are managing to continue to operate. A quick Google search reveals that I’m clearly not in alone with my view of their “service” here are the First Two links returned when you search on “chancellors estate agents review” http://www.allagents.co.uk/chancellors/ http://www.qype.co.uk/place/832095-Chancellors-Oxford Please also note they are currently ranked 9999 out of 11648 and in my humble opinion that’s too high. Here's hoping you go bust soon! :-)

Daniel · 24 June 2019

★★★★★ 5/5

Trustpilot

Nick and Richard were very professional…

Nick and Richard were very professional all the way through the sale of our house, any problems or complications were soon dealt with promptly and efficiently.

Jon · 6 May 2021

★★★★★ 5/5

Trustpilot

Elizabeth has been extremely helpful…

Elizabeth has been extremely helpful and friendly throughout this entire process, and we greatly appreciate her work. She is an asset to Chancellors! Thank you Elizabeth!

Francisco · 30 April 2021

★★★★★ 5/5

Google

Our agent Jordan was really friendly and helpful with our search for a new place within the Cowley area

Nairn · 17 June 2022

★★★★★ 5/5

Trustpilot

Quick and easy - Rental

Quick and easy journey to sorting out a rental property. Thanks to Joe for making it as quick and as smooth as possible. Would highly recommend.

Katy · 13 April 2021

★★★★★ 5/5

Trustpilot

Tenancy

Happy with service. The team was always helpful and informative and thanks to Roy he made it happen in a tough time to find a property.

Mr · 13 April 2021

★★★★★ 5/5

Facebook

Emma Cotterell has been dealing with my rental. She was really responsive and helpful especially when an unexpected change in my circumstances required some out of the box thinking. Thoroughly satisfied

Wendy · 25 September 2019

★★★★★ 5/5

Trustpilot

Friendly, honest and efficient estate agent

Imogen was extremely helpful and moved according to our pace, and listened and acted on what we wanted. We would highly recommend working with Imogen.

Dr · 10 June 2021

★★★★★ 5/5

Trustpilot

Zsofia from Chancellor was very…

Zsofia from Chancellor was very friendly, helpful and professional in our encounter. She helped me immensely in finding a rental property in a timely manner.

Sella · 1 June 2021

★★★★★ 5/5

Google

Great service while purchasing the property. Wasim helped us when required .Very attentive and helpful every time we needed assistance. Would reccommend!

Simone · 20 March 2025