Chancellors Oxford reviews

★★★★★ 5/5

Trustpilot

Great contact!

We have been really impressed with our contact with Chancellors in Thame. George in particular has been fantastic, he has kept in close contact with us throughout our search and often calls to check in on how our relocation plans are progressing. George has always been friendly, polite and honest about properties we have seen, so I would strongly recommend speaking with him if you are considering purchasing a property in this area.

Mrs · 26 May 2021

★★★★★ 5/5

Trustpilot

Friendly and Helpful

Ruth was very friendly and helpful. Gave me plenty of information and made sure I had everything I needed if I had any further questions.

Ryan · 24 May 2021

★★★★★ 5/5

Trustpilot

Katy has been helpful and easy to work…

Katy has been helpful and easy to work with throughout the process. We’ve had lots of questions and she has the patience of a saint!

Ms · 20 May 2021

★★★★★ 5/5

Trustpilot

I am sending this to sat how much I…

I am sending this to sat how much I have enjoyed working with Joseph and his assistants whom have been very responsive to all our questions and queries. I have dealt with estates agents in both the UK and the US and would say that Jospeh's follow through on all we needed to know was both efficiently returned and with the speed that was very much appreciated. Thank you once again Elizabeth Taylor

Mrs · 8 May 2021

★★★★★ 5/5

Trustpilot

Over and beyond an amazing and personalised service

Chancellors have been so helpful and determined from the second I contacted them. I have been in contact with gentleman called James who has provided me with such a personal service and let me know as soon as something I would like came up, and he was right both times! If I was needing to move again or anyone I know was to, I’d recommend Chancellors without a doubt. Very happy customer 😊

Hd1985 · 7 May 2021

★★★★★ 4/5

Trustpilot

Sally was great!

Sally was really friendly and helpful at our viewing. She showed up promptly, was really knowledgeable of the area and we felt well looked after

J · 23 April 2021

★★★★★ 5/5

Trustpilot

Chancellors- James Livingstone

The particular letting agent, James Livingstone, I dealt with was incredibly helpful, sent me email updates and would call to check if I was still looking for a place. He was very friendly and informative at viewings, and even arranged a very last minute viewing of a flat as I was available when he called me. He did everything he could to try and help me. Would absolutely recommend them as a company.

Miss · 19 April 2021

★★★★★ 4/5

Trustpilot

James was efficient and kept me…

James was efficient and kept me regularly updated on the progress of the marketing of the property, viewings, feedback. Thank you James for your efforts.

Miss · 15 April 2021

★★★★★ 5/5

Trustpilot

Ellanor has been particularly helpful…

Ellanor has been particularly helpful in dealing with our house search. She is warm, welcoming, knowledgeable as well as keeping us informed. Thank you Ellanor.

SW · 13 April 2021

★★★★★ 5/5

Google

Emily was good, friendly, punctual at the appointment and was in regular touch and answered all our queries promptly.

Praful · 18 April 2022

★★★★★ 5/5

Trustpilot

Very helpful & professional

Very helpful & professional. Leona has been helping me through my property search and was very kind and professional during the viewing I had.

Hannah · 23 June 2021

★★★★★ 5/5

Trustpilot

Thank you to Andrew for your kindness…

Thank you to Andrew for your kindness and help during our search for a house, excellent communication with us and we would recommend .

P · 23 June 2021

★★★★★ 1/5

Facebook

Dreadful service, continuous changes in staff, failure to carry out basic instructions, continuous failure to keep records up dated, continuous failure to fully and completely inform vendors of what has or hasn’t been agreed, and ultimately to blackmail vendors to make good your failings. This is NOTHING short of disgraceful behaviour, that had our decease aunt not been such a kind person we fully would have left this run to court proceedings, comfortable in the knowledge that we would countersue for the costs and interest and that we would happily have involved media at the most valuable to Chancellors point…locally, whilst defending / countersuing. At no point has Chanellors managed to even reply to questions / respond to complaints (and there is a very long list of them) nor unfortunately have Chancellors apologised to us, and the costs incurred by their numerous changes in staff, failure to comply to instructions or update staff etc, has ultimately cost a charity well over £1700! Disgusted

Dinah · 6 July 2018

★★★★★ 1/5

Facebook

I really don't know what wrong is with this company. First nicely they contact you, and later they don't pick up the phone or reply for messages. They keeps flats to rent which are not available any more. Someone could tell me for what are you keep them then? I can understand mistake but is not first time when I caught a contact with your Agents and I'm getting ignored. It's not nice especially when you earn money for helping them. No recomend

Marta · 9 April 2018

★★★★★ 1/5

Facebook

Horrendous lettings agency. It's been over 5 weeks since I've moved out and my deposit hasn't been returned, despite many promises that it will. All the agency fees and where do they go? You get dismissed at every opportunity - even by managers. The start of my tenancy should have been a flashing red light with changing the moving date around and the lackluster approach. If I owed them money there is no way this would be dragged out. Do yourself a favour and AVOID AT ALL COSTS!

Jennifer · 4 April 2018

★★★★★ 4/5

Facebook

Excellent customer service! Georgia Onions helped me with my rental property, she kept me up to date and confirmed everything via email we agreed on the phone. Only one negative, due to management availability during the upcoming bank holiday weekend, I needed travel 160 miles to get my passport verified prior to the move in - this wasn’t the best experience, but at least the team was apologetic about the issues and thankfull after I popped around with the required ID. Fingers crossed there will be no issues on the move in day.

Zsolt · 22 March 2018

★★★★★ 1/5

Facebook

This is the worst property management group i have ever seen. They mis-sold the agreement with tenant, by not disclosing the matter in full, and later cause a lot of trouble to tenant. I would suggest not to sign up property managed by Chancellors. Or if you signing up, please get all the clause clarified as they don't disclose all the terms properly. For my case they just mention tenant responsible for utilities & water in agreement as a standard clause. Never disclose a huge fixed amount of water charge applies to the property. As a responsible tenant, tried to setup water account at the beginning, however water company confirmed no account exist for that property and same informed to agent. Spent entire tenure (16 months) and nobody inform anything about water bill outstanding. 2 months after leaving the property, agent coming back with outstanding water bill part of landlord's maintenance fees, which need to be paid out. While enquiring they advised, it was not mentioned clearly to me, however this is outstanding water bill need to be cleared in time. I would have not signed the agreement at the first place if this was clearly mentioned to me at the beginning. So must say, stay away from this company.

Biswajit · 20 March 2018

★★★★★ 1/5

Google

The level of service provided to tenants is somewhere between incompetence and negligence. Not only did every issue in the flat take a long time to get resolved, it took multiple chases (phone and email) to get an initial response. At the point of checkout, it took 20+ days to get the inventory report and another 20+ days to get an initial claim from the landlord. These timescales were after multiple emails and left messages chasing with no replies and failing to call back. The person dealing with tenants was never in the office and always promised to call back but only did so once in many months of chasing and requesting a call back. The delays caused by them forced us to go to court to fight for our deposit back because the TDS will only help if you make a claim within 3 months. Avoid if possible, and if not, record everything as evidence like we have... you'll need it in court!

Dan · 15 March 2018

★★★★★ 1/5

Facebook

Dreadful. Was very interested in viewing a property but they kept putting me off (couldn't make this day, didn't do weekends, no staff free etc. .etc). When I finally pinned down an appointment, they rang the morning of the viewing to say an offer had been accepted on the property. Funnily enough, I've been watching said property and it's still for sale (not STC - For Sale)!! This has now happened with another property but the estate agent in this case was more blunt. I was told they preferred viewers who had already sold their home or at least had a firm offer on it. When I persisted, she announced they'd had an offer on it anyway. You guessed it; it's still For Sale (not STC !!!). I do feel sorry for the vendors. What a shocking outfit.

Christine · 9 March 2018

★★★★★ 5/5

Trustpilot

Natalia was incredibly friendly

Natalia was incredibly friendly, knowledgable and helpful when I was searching for a new home. She made the process easy and actually quite enjoyable.

Kerry · 5 May 2021

★★★★★ 5/5

Trustpilot

Jenny Webb -Great Service !

Jenny helped with my online contract and it's content. She was so helpful and proactive. She could not have made it easier for me --a complete technophobe !! Her explanations were very clear and precise and she was friendly and polite. She has kept me informed at all stages of the process, and always rung me when she said she would. A true professional , I would recommend her assistance highly !

Susan · 23 April 2021

★★★★★ 1/5

Facebook

Rented and bought through Chancellors - one of the worst levels of customer experience I’ve ever received! Renting they only care about annually increasing your rent but not about getting in touch with the landlord to fix any issues ... we went straight to our landlord and bypassed them. When it came to moving out - no notice or contact of a closing inspection before we left, we had to chase them. Gave us keys to the property to finalise cleaning (after a post inspection after we’d moved out!!) Then received a panic email that the new tenants were moving in that day!!! When it came to buying through them... the sales woman who showed us round the property was beyond pushy - basically making us feel like she’d say anything to get us to buy. The gentleman who kept us updated on progress during the sale struggled to do just that! Wouldn’t recommend these guys for anything.

Danni · 17 November 2017

★★★★★ 5/5

Trustpilot

Compassionate care

Amy was always so helpful and compassionate in her care. Thank you for being so quick in selling my house x well done x

Yvonne · 13 April 2021

★★★★★ 5/5

Trustpilot

Great team

Amy has been great so far with our purchase. Quick at responding and always happy to help. Looking forward to the purchase going through!

Mrs · 13 April 2021