Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThere is no doubt in my mind that if we had taken our £1m+ property to any other Estate Agent, then it would not have sold so quickly at the price finally agreed. Through the contacts of Luke Mazonowicz, although the property was marketed, we were able to receive an offer within just a few days of the house being on the market.
The selling process was not that smooth as there were potential problems with the survey, problems with tenants and solicitors disagreeing over a 'Covid Clause'. Throughout the pressure to complete quickly and yet at the same time evict tenants, come up with extra documents, do searches and agree over completion dates, Luke remained a) contactable b) positive and c) helpful.
Mention should also be made over the brochure produced by Breckon and Breckon. The pictures taken - in particular the kitchen - were superb. Breckon had previously marketed our property in 2016 (a buyer dropped out) so some of the preparatory work had already been done. This gave us confidence.
There were delays, true, but outside of Breckon's control. Even though Luke was not always in the office he always replied to emails and phone messages quickly, informatively and professionally.
One suggestion: it would be helpful if Breckon and Breckon produced a (branded) folder listing useful (though not recommended specifically) contacts for removals, builders, electricians etc etc. We went from houseowners (of 27 years standing) to tenants and so had to clear our enormous house of furniture in a short time. Some advice in terms of finding new accommodation and emptying the existing house would have been a useful add-on. Competitors to Breckon and Breckon Lettings do provide such help.PositiveResponsiveness, Quality, Professionalism, Value
Chris · 27 August 2021
Agent replied · 26 August 2024
Thank you Chris for your kind words, we are delighted you came back to us when you decided to try again and that it all worked out for you. Luke and the Summertown sales team.
★★★★★ 5/5
GoogleChris and the team did a fantastic job over the sale and marketing of our house. They proved they knew the market perfectly with the guidance they gave us. They gave appropriate advice about price, performed the viewings and helped us know when to go to best and final offers. In the end they got us an above-estimate sale. Communicating with Chris and the team was easy and they kept us informed throughout the process. Very pleased and would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value
Heidi · 27 August 2021
Agent replied · 26 August 2024
Thank you John and Heidi for you lovely review. It was a fantastic house to sell and the very high levels of interest made it an exciting deal to be involved with. Thank you for choosing Breckon & Breckon, it was a pleasure to help. Best wishes from Chris, Lucy and the Summertown team.”
★★★★★ 5/5
GoogleI purchased a house through Breckon and Breckon. The service was very impressive. I regularly spoke with Chris, Patrick and Luke over a complicated 7 months! Calls were always answered, they stayed in contact regularly and went above and beyond to help me rescue the situation when my own sale fell through via a different agent. They struck me as incredibly genuine, caring, honest and good people. I've recommmed them to lots of friends and I wouldn't hesitate to use them myself in the future.
Defne · 27 August 2021
Agent replied · 26 August 2024
So glad we got there in the end, it was a tricky deal for all involved but we are delighted we got it over the line eventually and we are sure you will be very happy there! Chris and the Summertown Sales team.
★★★★★ 5/5
TrustpilotReliable and professional
There is no doubt in my mind that if we had taken our £1m+ property to any other Estate Agent, then it would not have sold so quickly at the price finally agreed. Through the contacts of Luke Mazonowicz, although the property was marketed, we were able to receive an offer within just a few days of the house being on the market.
The selling process was not that smooth as there were potential problems with the survey, problems with tenants and solicitors disagreeing over a 'Covid Clause'. Throughout the pressure to complete quickly and yet at the same time evict tenants, come up with extra documents, do searches and agree over completion dates, Luke remained a) contactable b) positive and c) helpful.
Mention should also be made over the brochure produced by Breckon and Breckon. The pictures taken - in particular the kitchen - were superb. Breckon had previously marketed our property in 2016 (a buyer dropped out) so some of the preparatory work had already been done. This gave us confidence.
There were delays, true, but outside of Breckon's control. Even though Luke was not always in the office he always replied to emails and phone messages quickly, informatively and professionally.
One suggestion: it would be helpful if Breckon and Breckon produced a (branded) folder listing useful (though not recommended specifically) contacts for removals, builders, electricians etc etc. We went from houseowners (of 27 years standing) to tenants and so had to clear our enormous house of furniture in a short time. Some advice in terms of finding new accommodation and emptying the existing house would have been a useful add-on. Competitors to Breckon and Breckon Lettings do provide such help.
C · 10 March 2021
Agent replied · 12 June 2024
Thanks Chris for your detailed and thoughtful review, we really appreciate the feedback and wish you all the best for the future. Kindest regards, Luke
★★★★★ 5/5
GoogleI had excellent service from the Summertown office and Luke was always courteous and supportive. As I am moving from the Wirral after 43 years it is quite a difficult time for me but despite all the pressures of the recent house buying bonanza the firm helped me to achieve my new home. I have no plans to move again but if this did happen I would not hesitate to use the firm again. Thank you
Anne · 27 August 2021
Agent replied · 26 August 2024
Thank you Anne for your kind words. We are delighted you got moved in time and that the whole process was fairly smooth. We are sure you will be happy in your new home but you know where we are if you need any advice in the future.
★★★★★ 5/5
GoogleWe dealt with Joe when buying a house earlier this year. He was friendly, clear, prompt and helpful during the whole process. Much better than previous experiences we've had with other agents.
Will · 22 December 2024
Agent replied · 29 December 2024
Thanks for your kind words Will - it was a pleasure to deal with you both and I hope you'll be very happy in your new home! Joe and the Summertown team.
★★★★★ 5/5
GoogleI recently rented an apartment via Breckon and Breckon (B&B) who provided a polished and professional service from start to finish.
From my initial inquiry about renting a property to the punctual viewing and then all the way through to signing the contract and getting the keys B&B were friendly and efficient. Great customer service too in the follow-up comms, Phoebe and Louise are ace.
Special thanks to Ollie who continues to impress with his excellent recall of every contractual detail.
Rich · 27 August 2020
Agent replied · 26 August 2024
We are very pleased to hear you great feedback, thank you for posting Rich. We hope you enjoy your new home.
★★★★★ 5/5
GoogleA big thanks to Patrick and the Breckon and Breckon team for an exceptional and professional service during the sale of our property. Patrick went above and beyond the call of duty. He was always positive and took prompt action to solve problems during the ups and downs of the sale process. I would recommend without hesitation.
Jean · 27 August 2023
Agent replied · 26 August 2024
Thanks Jean, great to finally make it to completion!
★★★★★ 5/5
GoogleMy friend and I just bought a share ownership house and Lucy Morris has been really helpful from beginning to end. She has been in contact with us regularly and made our first experience on buying the house the smoothest possible. Thank you Lucy, we really appreciated all your help and support during this months :)
Rosa · 27 August 2023
Agent replied · 26 August 2024
Thank you for your lovely review Rosa, it was great to be a part of your first home buying experience. I hope you and Valentina will be very happy in your new home!
★★★★★ 5/5
GoogleAshleigh has been fantastic. She has gone over and above our expectations and I would have no hesitation in recommending them highly.
John from the sales team has also been thorough in his research and candid in his dealings. I can wholeheartedly recommend the Breckon team!
Gajan · 29 March 2024
Agent replied · 26 August 2024
Hi Gajan, thank you for the lovely 5-star review, bulk of our business comes from recommendations which we really appreciate. Ashleigh is a great asset to the Lettings Team. Thank you again for using Breckon & Breckon. Best regards, John Bouwer
★★★★★ 5/5
GoogleFriendly, responsive and professional from offer taking to screening to acceptance. The flat was in great and clean condition when I arrived. Little things like soaps and toilet roll and welcome note were nice touches and greatly …
Radders · 16 February 2026
Agent replied · 24 October 2024
Thank you for your glowing review! We're glad to hear about your positive experience. Our team take meticulous care to try and ensure a seamless start to your tenancy. We're thrilled to have been able to make your first-time renting enjoyable and look forward to assisting you in the future - The Lettings Team
★★★★★ 1/5
GoogleTerrible. Three hours late to a viewing and didn't apologise or call up to give me notice. Just kept on saying we'll be there in 5 minutes. Then said that my offer for a place was accepted and only after I had stopped looking for other places told me that it was a mistake and it wasn't actually accepted. Signed on to live at another place and moved in without the furnishings that was promised and had to wait a month for it. Currently living there with a broken window that I notified them about four months and ago and nothing has been done about it yet. Terrible.
UPDATE: The window still remains broken despite constant reminders. It has now been more than a year...
Mann · 28 August 2019
Agent replied · 26 August 2024
We are sorry to receive your review, our Customer services manager Louise Passfield will be in touch to discuss your issues further.
★★★★★ 5/5
GoogleI rented my flat through the Breckon & Breckon Summertown office in early 2019.
As it was the first time I had rented out, the process at first seemed a bit daunting.
But Rhys, Phoebe, Jodie and team were excellent, explaining things really clearly and showing a lot of patience with my questions.
Since we rented the flat out, Rhys has been really responsive to any of my questions, answering me clearly and concisely. The monthly statement with breakdown of costs is really useful too.
The team are an approachable, friendly and professional bunch.
I can't recommend Breckon & Breckon Summertown office highly enough.
James
James · 28 August 2019
Agent replied · 26 August 2024
Thank you for your excellent review James. We are pleased we have been able to help you with any questions on renting your flat. From initially finding a tenant for you, to looking after the day to day maintenance of the property. We would like to thank you again for your business.
★★★★★ 2/5
GoogleAll in all I've had a rather unsatisfactory experience with Breckon & Breckon in Summertown, Oxford. Their communication was poor, often requiring multiple follow-ups to get any response or action. Maintenance issues were neglected, causing unnecessary stress. For example, fire alarms left unchecked a long time past their certified date. Upon moving out, we faced unjust charges deducted from our deposit, having to go through the stress of countering them. We were left at their whim, and as tenants we found they will not work with you, you will feel like you are nothing but a means to an income for them. We were made to feel small and powerless, and I strongly advise future tenants who are going with Breckon to document everything meticulously, keep a paper trail, and ensure all agreements are clearly stated in writing, with nothing left implicit. Phone calls are discouraged. Being out of the absolute state the rental sector is in has been an absolute blessing.
Richard · 8 November 2024
Agent replied · 8 December 2024
We are very sorry to receive your review Richard. As per your tenancy agreement the property is to be returned in the same condition as it was given to you in, unfortunately this did not happen and therefore this has led to end of tenancy charges on your deposit. Your landlord has kindly agreed to waiver internal charges, but external garden weeding was required. Please note that these charges can be disputed through the TDS if you feel they are unfair.
Feel free to contact our Operations Manager, Louise on 01865 201111 if you wish to discuss your concerns further.
★★★★★ 5/5
GoogleWe bought our forever home through Chris Dixey at Breckon & Breckon in Summertown. The purchase proved to be quite complicated because of the nature of the property, however through the professionalism of Chris and the team we are now living in the house of our dreams.
I would highly recommend using Breckon & Breckon if you are thinking of selling or buying your house.
Sharon · 27 August 2022
Agent replied · 26 August 2024
Thank you so much for your wonderful review. The transaction wasn’t without its complications, but it was such a fantastic property to sell and you were brilliant buyers, offering flexibility in an at times quite tricky purchase. I’m sure you will be very happy in your new home, let us know when you’ve done the work, I’d love to come and see the house. Chris and the whole team in Summertown.
★★★★★ 5/5
GoogleMicheal Clifton was great with our move. He was very prompt and helpful through the whole process. Would definitely recommend. Also Charlie and Mel who we interacted with outside of the work place were very informative, professional and helpful and glad we took their recommendation when looking for a new place to live.
Daniel · 27 August 2023
Agent replied · 26 August 2024
Thank you for the lovely review and we hope you are very happy in your new home. Mike.
★★★★★ 5/5
TrustpilotThank you for your help!
Eoin in Oxford was brilliant to work with. Honest, communicative and patient in the face of unexpected complications.
Veronica · 25 February 2026
★★★★★ 5/5
GoogleWe've known the team at Breckon & Breckon for years and I can't recommend them enough. They are professional, friendly, responsive and personable. One of the few estate agents who understand the local community, listen to what you want, return calls and don't waste your time. Huge thanks to Chris and Lucy for all their help, I wouldn't want to use any other estate agent in the area.PositiveResponsiveness, Quality, Professionalism
Georgina · 27 August 2021
Agent replied · 26 August 2024
Thank you for your lovely review. It’s been a pleasure to help you purchase your apartment and we hope you will be very happy there. Chris, Lucy and the Summertown team.
★★★★★ 5/5
GoogleI have let in Oxford through Breckon and Beckon for several years now. Throughout this time I have been very satisfied indeed with the courteous and efficient way in which they have rendered both the letting and management process. It sems …
Vivian · 16 December 2025
Agent replied · 16 April 2026
Thank you so much for your kind words and for trusting Breckon & Breckon over the years. We’re delighted to hear that you’ve consistently found our team courteous, efficient, and professional in balancing the needs of both landlords and … More
★★★★★ 5/5
GoogleI had a very difficult time purchasing my first home but dealing with Brooke and Breckon was the positivity that i needed to complete the purchase. Brooke was kind, helpful and was more than capable in dealing with all my questions and concerns.
Basir · 16 May 2025
★★★★★ 5/5
GoogleMaddie has been and continues to be great. She is professional and very knowledgeable. When issues arise she is quick to act and give advice when asked.
Will · 3 October 2024
Agent replied · 24 October 2024
Thank you for your kind review Will, we are glad you are happy with the service that you are provided and we look forward to continuing to work with you in the future! Maddie & the Property Management team.
★★★★★ 5/5
GoogleOver the years I reached out to many estate agents and property management agencies, mainly throughout my line of work and on a few rare occasions regarding personal matters. I must say that out of all the agencies out there, Breckon & Breckon are outstanding, their performance, professionalism, speed, accuracy and transparency is outstanding. I highly recommended Breckon & Breckon, and if I could give more than the maximum 5 stars review, I would.
Daniel · 17 October 2024
Agent replied · 24 October 2024
Thank you for your kind words and 5-star review, Daniel! They mean a lot to us and we're pleased you have enjoyed your experiences over the years with Breckon & Breckon!
★★★★★ 5/5
GoogleMy experience in working with Breckon and Breckon had been wonderful from the beginning. They were always very responsive and very easy to get in touch with and had commendable customer care.
I would highly recommend Breckon & Breckon to anyone.
The Local Manager who helped me through the process was Paige McCann who was absolutely great. She was very efficient with all the work and always polite, responsive and helpful to me throughout the process of renting the property. This made the whole process quite smooth and stress free me. Thank you very much. Keep up the good work.
Thilini · 27 June 2024
Agent replied · 26 August 2024
Thank you for your kind words, it’s really appreciated and it was a pleasure to be able to help you find a new home and make the lettings process as easy as possible. Paige & the Lettings Team
★★★★★ 5/5
GoogleI recently bought a flat with Breckon & Breckon and was very impressed by their excellent customer service throughout the process. Everyone I was in contact with was professional, friendly, trustworthy, and approachable. As a first time buyer, it was a steep learning curve for me but the team answered all of my questions promptly and gave me much reassurance. I wouldn't hesitate to recommend them - I wish all estate agents were like them, they are the model to follow!
Caroline · 27 June 2024
Agent replied · 26 August 2024
Thank you for your review, Caroline. It has been a pleasure dealing with you and we hope you love your new home!
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