Breckon and Breckon Oxford reviews

★★★★★ 1/5

Trustpilot

Avoid as Tenant

We were excellent tenants who paid rent on time every month and maintained the property to the best of our abilities, yet Breckon & Breckon attempted to withhold £517 from our £1,125 deposit - nearly half of what we paid. They charged us for window mechanism repairs that were carried out a month after we vacated and after the property had been re-let to new tenants, despite their own check-out report making no mention of any window damage. They also tried to charge us £300 for bathroom redecoration due to "mould damage" when their own inventory photographs clearly showed the bathroom ceiling was already chipping and black with mould when we moved in.

Vaibhav · 4 April 2026

★★★★★ 5/5

Trustpilot

Not all estate agents are the same

Not all estate agents are the same, some stand out and Breckon & Breckon are one of the stand outs. Professional, proactive, thoroughly nice people to deal with. Shout out for Kelly, who got to know me and what I was looking for and found me my dream home.

Debbie · 23 March 2026

★★★★★ 5/5

Trustpilot

Excellent estate agent

Excellent estate agent, especially John Bouwer who went above and beyond. Managed to sell a difficult house for a good price. Thank you

Fiona · 2 June 2026

★★★★★ 5/5

Google

We Viewed Deansfield Park in Ickford. Melissa was a great help, although there is no show homes she was still able to provide a great overview of the development via the 3D model. We also found her knowledge of the market and local area exceptional. We did not buy at this stage but will certainly be in touch when in a position to proceed to see what developments Melissa has at that time. We viewed a few new developments over the weeks and found other agents to not have as much knowledge of the area or provide a reassuring confident service.PositiveProfessionalism

A · 27 August 2022

★★★★★ 5/5

Google

Buying (8 yrs ago) and selling (last year) our house with Chris Dixey and his colleagues at Breckon Summertown was a really good experience. Chris listens, is responsive, provides good advice, and does his best to keep the purchase and sale transaction moving forward to completion, always with a good sense of humour and a willingness to do what needs to be done. So many times, Chris went above and beyond to make sure that everything went as smoothly as possible for us.PositiveQuality, Professionalism, Value

Nathan · 27 August 2022

★★★★★ 5/5

Google

A great experience all along in finding our new home in Oxford. Patrick and the Summertown team have offered us a truly professional journey, with prompt, competent advice and a seamless process from A to Z. Patrick has been kind, affable and has communicated very well with us during the entire sales process. We are really glad to have chosen Breckon & Breckon, a firm that is at the top of the house in the Oxford real estate market. Thank you!PositiveResponsiveness, Quality, Professionalism

Andrei · 27 August 2022

★★★★★ 5/5

Google

Wow! We have moved house now. Patrick at Breckon and Breckon Summertown went above and beyond the call of duty following up with solicitors and making sure that the chain was moving in the right direction and there were no significant hold ups. The team's knowledge of the area and the current market meant that we were able to secure the house we wanted in a highly competitive environment. To make the sale we needed to find a buyer right away and the team were out the next day, got the brochure signed off and we were on Rightmove and had viewings lined up in no time at all. Fantastic service! Well done and thanks guys!

Michael · 27 August 2022

★★★★★ 5/5

Google

Having spoken with 13 residential sales team in Oxford, I was very pleased to appoint Breckon & Breckon as the selling agents; Patrick Tustian, the main sales manager was eminently professional, diligent in communication and always willing to share his wide-ranging expertise. In a remarkably challenging market, he achieved the guide price for the property and a successful sale; very happy to recommend Patrick and B&B!

William · 31 October 2023

★★★★★ 2/5

Trustpilot

Choose another leasing agency!

I highly recommend you choose another leasing/renting agency if you can-- there are many better managed ones in the Oxford area. During my renting period of 3 months with them, Breckon and Breckon provided very little flexibility, communication, and understanding. The flat was not as described/advertised nor was clean when I moved in. And after paying additional money to opt into flat fair- they still were overly punitive when I moved out. I cleaned the property thoroughly and they still charged me for an additional cleaning because they found one strand of hair... and took a picture of it as proof. They also lied and tried to charge me for a late checkout which flat-fair disputed. They are not a trustworthy nor delightful business to work with.

Sachi · 13 May 2025

★★★★★ 5/5

Trustpilot

Highly recommended

John kept us informed throughout our purchase and was very helpful in keeping the momentum going throughout the process. I can’t recommend Breckon and Breckon highly enough.

Gerald · 24 April 2026

★★★★★ 5/5

Google

Callum from Breckon and Breckon provided us with a wonderful service during our year long rental period in Oxford. He was always quick and friendly when handling any issues or questions we had and delivered a remarkable service. It was such a pleasure having him as our property manager! Furthermore, compared to our previous experience with the deposit return process - we were shocked that Callum was able to get our deposit returned to us in under a month.

Telissa · 27 August 2022

★★★★★ 5/5

Google

I have recently bought my first property with the help of Breckon & Breckon, and I am very happy with how the whole process went as smoothly as possible. Lucy was an absolute professional, guiding me through the process and very patient in answering all my questions as a first time buyer. I would recommend them to everyone I know looking into getting into the property market.

Marianne · 27 August 2023

★★★★★ 1/5

Trustpilot

They’re just sitting there to loot…

They’re just sitting there to loot money. Hardly any service provided. They’ll eat your deposit money for sure. The customers are the only sufferers here, whether you pay a deposit or a reposit. They do not value customer’s money at all. Even after spending 250 on reposit and 400 on end of tenancy cleaning they’re charging 240 extra for dumb reasons.

Customer · 21 October 2025

★★★★★ 5/5

Google

These guys in the Summertown office are Brilliant I’ve worked with Joe on another property .. he is great to deal with and I have recently bought a property with Luke both are super efficient also respond quickly with required information , are very professional but really personable too .. always polite, helpful and friendly phone staff too..can’t recommend highly enough ..makes buying and selling so much easier working with professionals .. Thank you !!

Sarah-Jane · 27 August 2022

★★★★★ 5/5

Trustpilot

Exceptional Service

From the very start George was a pleasure to deal with. His communication was exceptional and the tips he gave meant our house sold with the first viewing. He and the team looked after us so very well, making sure we were kept updated and responded to our many questions in a prompt and thorough fashion. My husband and I would recommend them 100%. Thank you all so very much .Mr & Mrs Howarth. Oxford

Vixen · 9 October 2024

★★★★★ 5/5

Trustpilot

Great experience- team of wonderful and helpful people

The whole team at Breckon & Breckon have been so amazing thoughout our house purchase process. We had most regular contact with Brooke who was incredible at keeping us informed every step of the way and was always happy to answer any questions we had. We’d have honestly felt pretty lost without her and we’re beyond grateful for all the support, assistance and reassurance she gave us.

Emily · 14 May 2026

★★★★★ 1/5

Google

Terrible. Three hours late to a viewing and didn't apologise or call up to give me notice. Just kept on saying we'll be there in 5 minutes. Then said that my offer for a place was accepted and only after I had stopped looking for other places told me that it was a mistake and it wasn't actually accepted. Signed on to live at another place and moved in without the furnishings that was promised and had to wait a month for it. Currently living there with a broken window that I notified them about four months and ago and nothing has been done about it yet. Terrible. UPDATE: The window still remains broken despite constant reminders. It has now been more than a year...

TM · 25 October 2021

★★★★★ 5/5

Google

There is no doubt in my mind that if we had taken our £1m+ property to any other Estate Agent, then it would not have sold so quickly at the price finally agreed. Through the contacts of Luke Mazonowicz, although the property was marketed, we were able to receive an offer within just a few days of the house being on the market. The selling process was not that smooth as there were potential problems with the survey, problems with tenants and solicitors disagreeing over a 'Covid Clause'. Throughout the pressure to complete quickly and yet at the same time evict tenants, come up with extra documents, do searches and agree over completion dates, Luke remained a) contactable b) positive and c) helpful. Mention should also be made over the brochure produced by Breckon and Breckon. The pictures taken - in particular the kitchen - were superb. Breckon had previously marketed our property in 2016 (a buyer dropped out) so some of the preparatory work had already been done. This gave us confidence. There were delays, true, but outside of Breckon's control. Even though Luke was not always in the office he always replied to emails and phone messages quickly, informatively and professionally. One suggestion: it would be helpful if Breckon and Breckon produced a (branded) folder listing useful (though not recommended specifically) contacts for removals, builders, electricians etc etc. We went from houseowners (of 27 years standing) to tenants and so had to clear our enormous house of furniture in a short time. Some advice in terms of finding new accommodation and emptying the existing house would have been a useful add-on. Competitors to Breckon and Breckon Lettings do provide such help.PositiveResponsiveness, Quality, Professionalism, Value

Chris · 27 August 2021

★★★★★ 5/5

Google

Chris and the team did a fantastic job over the sale and marketing of our house. They proved they knew the market perfectly with the guidance they gave us. They gave appropriate advice about price, performed the viewings and helped us know when to go to best and final offers. In the end they got us an above-estimate sale. Communicating with Chris and the team was easy and they kept us informed throughout the process. Very pleased and would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value

Heidi · 27 August 2021

★★★★★ 5/5

Google

I purchased a house through Breckon and Breckon. The service was very impressive. I regularly spoke with Chris, Patrick and Luke over a complicated 7 months! Calls were always answered, they stayed in contact regularly and went above and beyond to help me rescue the situation when my own sale fell through via a different agent. They struck me as incredibly genuine, caring, honest and good people. I've recommmed them to lots of friends and I wouldn't hesitate to use them myself in the future.

Defne · 27 August 2021

★★★★★ 5/5

Google

I had excellent service from the Summertown office and Luke was always courteous and supportive. As I am moving from the Wirral after 43 years it is quite a difficult time for me but despite all the pressures of the recent house buying bonanza the firm helped me to achieve my new home. I have no plans to move again but if this did happen I would not hesitate to use the firm again. Thank you

Anne · 27 August 2021

★★★★★ 5/5

Google

We dealt with Joe when buying a house earlier this year. He was friendly, clear, prompt and helpful during the whole process. Much better than previous experiences we've had with other agents.

Will · 22 December 2024

★★★★★ 5/5

Google

I recently rented an apartment via Breckon and Breckon (B&B) who provided a polished and professional service from start to finish. From my initial inquiry about renting a property to the punctual viewing and then all the way through to signing the contract and getting the keys B&B were friendly and efficient. Great customer service too in the follow-up comms, Phoebe and Louise are ace. Special thanks to Ollie who continues to impress with his excellent recall of every contractual detail.

Rich · 27 August 2020

★★★★★ 5/5

Google

A big thanks to Patrick and the Breckon and Breckon team for an exceptional and professional service during the sale of our property. Patrick went above and beyond the call of duty. He was always positive and took prompt action to solve problems during the ups and downs of the sale process. I would recommend without hesitation.

Jean · 27 August 2023