Every review we hold for the Otley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGood Job Heather and Phil
Heather and Phil were brilliant at marketing our property and securing a solid buyer. They were receptive to my enquiries and frustrations as the sale was delayed and were excellent in communicating with all parties. Our former family home has found a great new owner, who will experience the same journey that we had, and we are very gratified with the outcome
Tamer · 16 August 2023
Agent replied · 26 August 2023
Thanks for letting us know how helpful Heather and Phil were. We are so pleased with the outcome and hope everyone will be happy in their new homes!
★★★★★ 5/5
TrustpilotInez has been absolutely amazing to…
Inez has been absolutely amazing to work with. It was my first time selling a house & she has answered every single question I’ve had and made sure the sale has gone through in the best possible! Highly recommend Hardisty and co, everyone I have dealt with has been super helpful!
Holly · 12 April 2024
Agent replied · 30 March 2024
'Thank you very much for your lovely review, it was my pleasure to assist with the sale!Thank you, Inez
★★★★★ 5/5
TrustpilotSale of my late mothers property
Buzz has been exceptional in dealing with the sale of my late mothers house, he kept me fully informed from the 1st viewing, ensured that all paperwork was received in a timely manner, I never had to chase him once.I would not hesitate to recommend Buzz and the rest of the team at Hardisty
Caroline · 4 February 2024
Agent replied · 30 March 2024
Thank you for your trust Caroline, it has been a pleasure assisting you with the sale of the property. All the best Buzz
★★★★★ 5/5
TrustpilotGreat team
I am yet to complete however I have been dealing with Luke who has been incredibly responsive and had answers to all of my questions. I also spoke to Brooke during negotiations who was so lovely. Really positive experience so far, definitely would recommend
Amelia · 7 August 2024
Agent replied · 25 October 2024
Thanks for the kind words Amelia, I'm so glad that we could help you find a property and best of luck for the rest of the process!
★★★★★ 5/5
TrustpilotJack Barry has been a great point of…
Jack Barry has been a great point of contact for me whilst selling my house. He’s been attentive and reassuring throughout and always wanting the best for me & my partner when it came to our sale. Definitely recommend Hardisty & Co! Thank you
Eve · 29 July 2024
Agent replied · 24 August 2024
It was an absolute pleasure working with you Eve and I’m glad we could find the perfect buyer for your situation. I wish you and your partner all the best moving forward. Kind regards, Jack
★★★★★ 5/5
TrustpilotGreat experience
Through my first house buying experience Roxy at Hardisty's was superb. It felt like she was on top of everything and followed up frequently. She definitely helped speed up the process where it was sticky, and was calm and professional the whole time.
Thomas · 18 February 2026
Agent replied · 26 February 2026
Thank you so much for the review, Tom! I was very happy to see it complete in the end and wish you all the best in your new home, Roxy
★★★★★ 5/5
TrustpilotHardisty and Co are FAB!
Hardisty and Co were fab from their first visit to our house. Rebecca came to introduce herself and she helped get the house on the market and negotiate a great cash offer for our property. Inez was our sales progresser and she really was amazing. Very personable, responded to all enquiries and reassured me through every step. Thanks so much!
Mrs · 15 August 2023
Agent replied · 26 August 2023
This is such a great review, thank you for sharing your experience with us!
★★★★★ 5/5
TrustpilotHouse purchase
We recently purchased our property through hardisty & our estate agent was Roxanne. She was always kind & helpful as well as quick to answer queries and help us through the process. 5/5
James · 5 May 2026
Agent replied · 10 June 2026
Thanks so much for the lovely review James! I’m so pleased you felt supported and I wish you all the best in your new home.
- Roxy
★★★★★ 5/5
TrustpilotHardisty - Great throughout
Hardisty have been great throughout the full sales process. Smooth transition from the sale to progression team and Roxy kept us up to date throughout the sales process. Have used Hardisty in the past and would always look to use them again in the future if needed.
Gordon · 24 May 2024
Agent replied · 24 August 2024
Thank you for the lovely review, Gordon. I’m pleased to hear you’re still happy with our company!
★★★★★ 5/5
TrustpilotExcellent service
From start to finish this was my best experience of selling a property. I was kept informed through out the whole process. Inez always replied to my emails and calls promptly and her attitude, knowledge and understanding of our situation was top notch. Would highly recommend using Hardisty and especially Inez.
Lisa · 7 March 2024
Agent replied · 30 March 2024
Thank you very much for the lovely review, and for being great clients to work with! Wishing you both all the best - Inez
★★★★★ 5/5
Trustpilotgreat company to deal with lovely…
great company to deal with lovely staff. Effortless sale of my house and highly recommended
Jonny · 7 September 2026
Agent replied · 25 September 2026
Thank you so much for the kind words Jonny, we're delighted to hear you were impressed and really appreciate the recommendation - The Hardisty Team
★★★★★ 5/5
TrustpilotVery professional and helpful service
Very professional and helpful service. The team were found the right buyer for my property and kept me updated all the way through the process. Highly recommended and great to deal with.
Irene · 5 May 2026
Agent replied · 10 June 2026
We're happy to hear that you had a positive experience! It's great to know that we found the right buyer for your property and kept you informed. Thank you for recommending us!
★★★★★ 4/5
TrustpilotGreat!
Overall, we had a great experience. The valuation stage was very thorough, the selling stage was painless, with the team handling everything for us including viewings and the progression stage went as well as it could, with the team supporting us with several unexpected complications along the way. We didn’t give 5 stars as some discussions with our buyers could have been handled better but we still managed to get our dream home at the end of it. Thanks team!
Sally · 24 December 2025
★★★★★ 5/5
TrustpilotGreat, attentive service
I had a great experience with this company recently. Holly and Mollie were so attentive and understanding and helped me through each step of the selling process, which I had very little knowledge about a the start. Five starts all round.Highly recommend.
Pat · 2 August 2024
Agent replied · 24 August 2024
We really appreciate your positive feedback. We are glad we could help you through the process to make it as easy as possible. All the best with the sale of your property.
★★★★★ 5/5
TrustpilotExcellent persistence and communication
After a number of false starts with prospective purchasers withdrawing for their own various reasons, Inez and the team at Hardisty were diligent in chasing up the buyer and their solicitor to push the sale through to exchange and completion. Inez kept in regular communication which was very much appreciated.
Marcus · 6 March 2024
Agent replied · 30 March 2024
Thank you very much for your kind words, it was a pleasure assisting you with the sale!
★★★★★ 5/5
TrustpilotHighly recommend
Worked with Hardistys recently for a sale and onward purchase. The team were knowledgeable, provided excellent service and really helped to reduce the stress that inevitably comes with buying and selling. Phil in particular was outstanding in his management of some very tricky bumps in the road. Would use again in the future and highly recommend for a fantastic local team.
Katy · 7 June 2023
Agent replied · 5 July 2023
Thanks for sharing your feedback with us, we really do appreciate customers like you. We're here for you anytime!
★★★★★ 5/5
TrustpilotJack Barry
I would like to thank Jack Barry for all his help recently. Jack showed me round a property and then assisted with negotiations with the seller which resulted in my offer being agreed. He was extremely helpful throughout, communicated very well and answered all my queries promptly. Thanks Jack!
Emma · 14 February 2024
Agent replied · 30 March 2024
Thank you so much for the kind review, Emma. It’s been a pleasure achieving your purchase agreement for your property with your enthusiasm and helpfulness in terms of communication and response times. I wish you many happy memories and good times there. Kind regards, Jack.
★★★★★ 5/5
TrustpilotThank you to Katerina Chvapil and Jack…
Thank you to Katerina Chvapil and Jack Barry for all their help in selling our home. They have both been super professional, very responsive and handled everything on our behalf. Couldn’t have been easier. Thank you both for your great advice! Kat and Janna
Katherine · 14 May 2024
Agent replied · 24 August 2024
Thanks for the kind words Katherine, it was a pleasure working with you and Janna and a bonus to secure an above asking price offer. Best of luck with your onwards purchase.
★★★★★ 5/5
TrustpilotExceptional Support and a Smooth Home-Buying Experience with Jack
We had a fantastic experience working with Jack from Hardisty & Co. From the very beginning of our home-buying journey, he was incredibly supportive, knowledgeable, and always available to help.
Felicia · 27 April 2026
Agent replied · 10 June 2026
I'm so happy to hear about your fantastic home-buying experience! It's great to know that the support, knowledge, and availability were helpful.. I appreciate you highlighting the smooth process and my friendly attitude. Thank you for recommending our services!
- Jack
★★★★★ 5/5
TrustpilotInez has given us truly 5 star service…
Inez has given us truly 5 star service helping to complete the sale of our house in Horsforth. At times the process has seemed endless and she was patient and encouraging at every step. Finally we completed on 12th February very smoothly.Thank you Inez very much.Simon and Margie
Simon · 15 February 2024
Agent replied · 30 March 2024
Thank you so much for your kind words and taking the time to leave me a review. It's been my pleasure assisting you up to a successful completion of your house! Please feel free to reach out in future if you ever need. Best wishes, Inez
★★★★★ 5/5
TrustpilotAmazing experience with Roxy
Amazing experience with Roxy. Friendly, helpful, and always quick to respond. She made everything easy and helped us every step of the way. Highly recommend.
Jimena · 3 June 2026
Agent replied · 10 June 2026
Thanks for the review Jimena, it's always nice to hear when the hard work is appreciated and helps make the process easier- Roxy
★★★★★ 5/5
TrustpilotRoxy and Buzz were fantastic at…
Roxy and Buzz were fantastic at handling our queries and concerns. Both were always at the end of the phone and nothing was too much bother. We had excellent service and overall experience with Hardisty as we did the first time we sold with them.
E · 12 April 2024
Agent replied · 24 August 2024
Thank you so much Emily, for the lovely review. It’s been a pleasure to work with you and we’re so happy you’re pleased with our service! All the best, Roxy & Buzz
★★★★★ 5/5
TrustpilotEasy to arrange viewings and good communication
Hardisty are good at following up on viewing requests and helped makes this process relatively simple for us. We dealt with Jack Barry whilst making an offer on two occasions and both times his communication was prompt (both with unsuccessful and successful news).
Ciara · 20 May 2024
Agent replied · 24 August 2024
Thanks for the kinds words and compliments Ciara, I’m glad we could finally secure you and Shannon a property in one of the nicest areas in Leeds.
★★★★★ 5/5
TrustpilotBrooke Smith was our estate agent for…
Brooke Smith was our estate agent for the property we were buying. She was professional and so caring in her approach, and she rooted for us from day one! We needed this level of care as first time buyers with no idea what to do - thank you so much Brooke x
Ashleigh · 25 April 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
