Every review we hold for the Otley office, from every platform, shown as written. First names only.
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5/5
TrustpilotRoxanne was incredibly helpful
Roxanne was incredibly helpful, professional and proactive. She coordinated our house move really well and we were really happy with our service. I would highly recommend Hardisty and co!
Rebecca Β· 24 August 2025
Agent replied Β· 27 August 2025
I'm so glad you had such a good experience and thanks for the recommendation! You know where we are if you need us again - Luke
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5/5
TrustpilotExceptional service from start to finish
We recently had our first viewing with Katie, and we could not be more impressed. From the moment we met, they were completely professional, knowledgeable, and impeccable in their approach, helpful, and completely on the ball.
Melenie Β· 28 July 2026
Agent replied Β· 25 September 2026
Thank you so much for your kind words. It really means a lot that you took the time to leave such lovely feedback.
I'm so pleased to hear that you had a positive experience at your first viewing and that you found the process helpful. It was a pleasure meeting you, and I hope I can continue to assist you with your property search.
Wishing you all the very best, and I look forward to speaking with you again soon.
Katie
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5/5
TrustpilotExcellent selling experience
Massive thank you to Jack Barry for a very speedy and easy process in selling my house recently. He has been so great to have on the team and was great at communicating throughout the whole process, as well as offering great advice. Hoping the rest of the sale goes as well as this and the rest of the team are as friendly as Jack!
Ellie Β· 4 March 2024
Agent replied Β· 30 March 2024
Thank you for the kind words, Ellie. It was a pleasure selling your property and finding the right buyer for you. I wish you all the best in searching for your next home!
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5/5
TrustpilotBuzz is a great team member
Buzz has been very responsive and flexible when it has come to helping me organise viewings, he stepped out of the office to show me round a property last minute when they had no availability with their accompanied viewer. Really went the extra mile to make sure we got in to view before our holiday . Thanks again Buzz !
Harvey Β· 23 May 2024
Agent replied Β· 24 August 2024
Thank you for your kind words Harvey, it was my pleasure and glad I could be of help. Looking forward to helping you find your first home and most importantly, enjoy your holiday!Many thanks- Buzz
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5/5
TrustpilotHouse purchase
Throughout the process from initial viewing to purchase. All enquiries were carried out efficiently. Including second and third viewings. Also any questiones that were needed to be put to vendor were normally answered same day. If left voicemail was also dealt with at earliest opportunity. All staff that I spoke to were very friendly which makes the whole process alot less stressful
Paulfarrar Β· 23 December 2025
Agent replied Β· 26 December 2025
Thanks for the kind review Paul, best of luck with your new home! - The team at Hardisty
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5/5
TrustpilotFantastic sales experience
Fantastic experience with Joe who dealt with the sale of our house. His response time to queries and expert guidance throughout the process have been invaluable. Joe is also incredibly down to earth and authentic in his sales approach, we genuinely felt he wanted to sell our house as much as we did. Thank you Joe from the Healy family π
Katie Β· 30 April 2024
Agent replied Β· 24 August 2024
Itβs been my pleasure to sell your home Katie and get you moved. Hereβs to a quick sale!, Joe
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5/5
TrustpilotThank you Roxy!
Following the recent completion of buying our first house, I just wanted to give Roxy from the sales progression team some recognition for how great she was. Roxy was so helpful, efficient and answered any questions we had so quickly and in detail! She made the whole process feel smooth and easy. Thanks again Roxy, you've been amazing to work with :) Beth Rees x
Beth Β· 29 January 2024
Agent replied Β· 30 March 2024
Thank you so much for the lovely review, youβve been a pleasure to work with and I wish you all the best for the future!
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5/5
TrustpilotJoe was amazing with the sale of ourβ¦
Joe was amazing with the sale of our house! He has great knowledge and is really easy to communicate with. We put our house on the market just before we went on holiday and it had sold before we even got home!! All of the staff at Hardisty are loverly and are all very clued up. Would definitely use them again! Thank you!
Sophie Β· 26 February 2024
Agent replied Β· 30 March 2024
Thank you for the review Sophie, it has been a pleasure working with you!
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5/5
TrustpilotLuke has been very helpful with me inβ¦
Luke has been very helpful with me in the search of buying my first home. Was always there to answer questions and came back promptly.
Hani Β· 22 August 2025
Agent replied Β· 27 August 2025
Thank you Hani, I'm so glad we could get you sorted, anything you need going forward just let us know - Luke
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5/5
TrustpilotBen was great helped us buy our firstβ¦
Ben at Leeds Hardisty was great, helped us buy our first home. We could contact him whenever with questions and updates nothing was too much trouble. The process has been smooth and we feel in the right hands moving forward processing our house buy.
Grace Β· 30 April 2026
Agent replied Β· 10 June 2026
Thank you so much for your kind words, that really means a lot. Itβs been a pleasure helping you secure your first home, and Iβm glad youβve felt supported throughout the process, Ben
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5/5
TrustpilotPositive experience as a buyer
Roxy and Joe were a pleasure to deal with throughout our purchasing process. Roxy was proactive about contacting us and whenever I had any queries she was quick to respond. The experience I had with Hardisty and Co as a buyer was positive overall, definitely a world away from the poor experience I had with a different estate agent.
Kaasim Β· 20 April 2024
Agent replied Β· 24 August 2024
Weβre so glad to hear you had a positive experience with us! Thank you for the lovely review. All the best, Roxy & Joe.
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5/5
TrustpilotPain free experience
Pain free experience, everyone at Skipton branch was so very helpful and understanding. Communication within the branch was excellent and I would highly recommend.
Penny Β· 12 September 2026
Agent replied Β· 25 September 2026
Thank you so much for the review and recommendation Penny, it's always lovely to hear when our hard work is appreciated - The Hardisty Team
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5/5
TrustpilotBrilliant sales progression
Hardisty handled our purchase - communication with us was regular and our sales progressor Lehila was dedicated, determined, kind and reliable! Very impressed!
Brodie Β· 22 August 2025
Agent replied Β· 27 August 2025
I'm so glad everything worked out for you both end, very well deserved! I hope you love the house - Lehila
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5/5
TrustpilotMade it a breeze for first time buyers
From first viewing a property to finally getting the keys to our first home, the team at Hardisty were incredible, communicative and made every step of our journey stress free. I cannot recommend them enough for those who are looking to make their first purchase as they really took the anxiety out of the process. Thank you for helping me and my wife find our first house!
Benjii Β· 25 September 2025
Agent replied Β· 26 September 2025
Thank you for the review, Benji! We're so glad you felt supported as first time buyers throughout the process. Congratulations on the purchase and we hope you're settling in well - Brooke, Paul & the Hardisty Team
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5/5
TrustpilotReally great service from Chloeβ¦
Really great service from Chloe Harrison - who managed the entire process efficiently. Really strong communication throughout and always quick to keep us informed.
T Β· 3 September 2026
Agent replied Β· 25 September 2026
Thank you so much for your lovely review! It was a pleasure helping you throughout the process, and Iβm really pleased to hear that you felt well informed and supported along the way. All the best in your new home - Chloe
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5/5
TrustpilotBen has been looking after our houseβ¦
Ben has been looking after our house sale. He's been excellent and very responsive to calls and questions. Would recommend.
Chris Β· 8 June 2026
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5/5
TrustpilotGM Graham Marshall
Just to say thank you for the professional help we were given in selling of our house. Delighted in the way Ben Crowther organised viewings and kept us updated throughout the sale of the property and helped us regarding any issues or questions with a quick response.Thank you once again
Graham Β· 19 February 2026
Agent replied Β· 26 February 2026
Thank you so much for the review Graham.Β Iβm pleased youβve been happy with everything so far - Ben
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5/5
TrustpilotWhat an absolute pleasure it has beenβ¦
What an absolute pleasure it has been working with the Hardisty team for the sale of my property in Brompton Fold. I want give a particular shout out to Roxy - an absolute star, Jack and Brook for their hard work and tenacity in ensuring a successful and timely completion.
Mary Β· 22 September 2025
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5/5
TrustpilotExcellent
Dealing with Hardistyβs has been a pleasure. Everything ready for sale completed in a very efficient manner.Photographer Holly was extremely professional and explained everything superbly well.Mollie was also a pleasure to deal with,and showed great understanding of our needsWe would have no hesitation in recommending this company to anyone who wants an excellent estate agencyThank you all
Paul Β· 19 March 2024
Agent replied Β· 30 March 2024
Thank you very much for the review Paul, we look forward to getting your property sold!
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5/5
TrustpilotExcellent Experience
I have had an excellent experiences with the Horsforth Hardisty and Co , I would like a to special thank you to Roxy who was very helpful and informative and guided the sale to the finish line. I would recommend using this company / team and will be using Hardisty again. Thank you
Matthew Β· 28 May 2024
Agent replied Β· 24 August 2024
Thank you for this lovely review, Matthew. Iβm so pleased we got it over the line so quickly. All the best- Roxy
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5/5
TrustpilotHardisty have been very efficient and great from the start
Hardisty have been very efficient during the process of our house sale. They know west Leeds better than anyone and this is priceless. Special thanks to Joe, for consistent and clear updates. Helping to make the start of our journey as easy as possible. Also to Andrew for his refreshing approach and great knowledge. Thanks to the whole team!
Don Β· 25 January 2024
Agent replied Β· 30 March 2024
Thank you for you kind words Don., Joe
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5/5
TrustpilotJack has been a brilliant point ofβ¦
Jack has been a brilliant point of contact throughout selling my house. He has kept me well informed throughout the process, always been available to answer any queries I have had and is very approachable. Thank you all so much for your help, and making it as stress free a process as possible!
Megan Β· 26 April 2024
Agent replied Β· 24 August 2024
Thank you for the review Megan. Iβm glad we could secure a strong buyer so soon after coming on the market. Good luck and all the best for your move in with your partner.
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5/5
TrustpilotJoe at Hardisty has made our purchasingβ¦
Joe at Hardisty has made our purchasing experience a pleasure. Joe is certainly expert in what he does, he knows the market well, but most above all his professionalism and efficiency are impressive. From the first offer being made to sales memorandum being issued, all done within a week. Big thanks to Joe.
Celia Β· 22 March 2024
Agent replied Β· 24 August 2024
Thanks for your review Celia!
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5/5
TrustpilotI have just purchased my first propertyβ¦
I have just purchased my first property through Hardisty, and the service was excellent. From my first viewing to collecting the keys, the process was efficient, and I always felt supported, which, as a first-time buyer, was incredibly helpful.
Will Β· 10 April 2026
Agent replied Β· 10 June 2026
Thank you so much for the lovely review, Will. Iβm very pleased everything went well for you, especially when itβs your first time. All the best - Roxy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.