5/5
TrustpilotGreat service from the progression team…
Great service from the progression team at all times. I'd definitely recommend.
Agent replied · 6 July 2023
Thank you very much for your review and recommendation Angela
Trusted Agent profile · ORPINGTON
Thomas Brown Estates ORPINGTON reviews
★★★★★
555 reviews across 3 platforms
285 High Street, ORPINGTON, BR6 0NN
Thomas Brown Estates's office in ORPINGTON, at 285 High Street, is rated 4.8 out of 5 across 555 reviews on three platforms, including 152 Google reviews rated 4.6.
Reviews
Every review we hold for the ORPINGTON office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAmazing team!
A big thank you to the team at Thomas Brown for helping my partner and I on our first ever house purchase! You have all been very helpful and answered all of our questions along the way, ensuring us that the process would go as smoothly as possible!
1/5
TrustpilotI agree with the other reviewer
I agree with the other reviewer: we were very disappointed with the lack of communication and customer service.
Agent replied · 6 July 2023
Hello pittosporum, thanks for your review. Again, like 'the other reviewer' we don't know who you are and no problems have been raised with the branch. I am obviously more than happy for your review to stay on site by I do need to know that you have been a client of ours. There is a procedure for this within Trustpilot itself or you can simply contact me the the branch. Kind regards David Thomas
5/5
TrustpilotIt had been a great experience…
It had been a great experience purchasing property with thomos brown.I would definately recommend this agency to anyone.
Agent replied · 6 July 2023
Dear Mr and Mrs Sapkota, thank you for your glowing review and we'll see you when you're next ready to move! Enjoy your new home. Kind regards Dave
5/5
TrustpilotExcellent Service
The whole process from initial contact, through sales progression to completion was handled extremely smoothly and professionally. All staff that we had dealings with were polite and competent. This is a first class Company and we would have absolutely no hesitation in recommending them to anyone wishing to sell or purchase.
5/5
GoogleSold my house for me. Very professional and helpful staff.
Agent replied · 28 May 2023
Hello Glynis, thank you for taking the time to post us a review, we really appreciate it.
5/5
TrustpilotExcellent, would highly recommend
Excellent, Jason and co did all the viewings, so we didn't have to, kept us informed of the transaction, they work very in social hours with evening viewings, very pleased. We had loads of viewings and sold very quickly, just got in before lockdown.Would highly recommend.
5/5
TrustpilotVery professional
Felt they were very professional from the very beginning and always working to help me with my sale
Agent replied · 6 July 2023
Dear Miss Jenkins, a short and sweet review and it means just as much to us! We wish you all the best in your new home, kind regards Darren Brown
5/5
TrustpilotExcellent customer service
Excellent customer service, everything went very smoothly. Highly recommend
Agent replied · 6 July 2023
Hi Donna. Thank you for your 5 star review - and we hope to see you again when you next come to sell!
5/5
TrustpilotThey were very helpful and prompt in…
They were very helpful and prompt in sales & paper process.Just a bit too punctual about time.
Agent replied · 6 July 2023
Dear Mr Prasannan and Mrs Khadse, not sure what you mean about 'too punctual about time' but a great five star review and for that we are very grateful :-) All the best Dave
3/5
TrustpilotTook 9 weeks to sell my property
Took 9 weeks to sell my property. Service was very good though and I would use again. 🙂
Agent replied · 6 July 2023
Thanks very much for your review Alice. I agree the sale of your late mothers house did take longer than our branch average, which does happen sometimes. I'm sure you'll agree it wasn't the easiest property to sell, and I know you were very happy with the price we achieved which is great :-) The staff enjoyed working for you and say you are welcome back any time! Kind regards, Darren
5/5
TrustpilotReally Great proffessional helpful…
Really Great proffessional helpful serviceVery pleased and would use again
Agent replied · 6 July 2023
Dear JohnThanks very much for your positive review, the team really to appreciate it!
5/5
GoogleFound Thomas Brown very helpful, would recommend.PositiveResponsiveness, Professionalism
Agent replied · 28 May 2023
Hi Mr Behan. Thank you for taking the time to post your very positive review - the team here at Thomas Brown really appreciate it.
5/5
GoogleExcellent professional company, very helpful throughout , highly recommended
Agent replied · 28 May 2023
Thanks for taking the time to leave a review Mr Hillman, it's very much appreciated. Thank you!
5/5
TrustpilotBrillant!
Thomas Brown recently sold our house in Orpington. From the very first contact, through to the photographs, viewings, sale negotiations and sale progression the team at Thomas Brown have been brilliant! We would highly recommend them - 5 star service! Thank you, David and Caroline Bailey
5/5
TrustpilotA good all round service
A good all round service - would thoroughly recommend this company for selling a property.
Agent replied · 6 July 2023
Dear Mr and Mrs CullThank you for taking the time to leave a review, we very much appreciate it.Kind regards Dave Thomas
4/5
TrustpilotVery helpful staff
Very helpful staff, ready to answer all our questions!!
Agent replied · 6 July 2023
Dear Joan, thank you very much for taking the time to leave a review, we really appreciate it.
4/5
TrustpilotThey got us over the line
Friendly, efficient and worked hard to see the job through despite at times very trying circumstances.
Agent replied · 6 July 2023
Thanks for your excellent review Chris.
5/5
TrustpilotI had a good experience with Thomas brown
I had a good experience with Thomas Brown Solicitors. The staff were friendly and responsive. I received regular e-mails and correspondence. They were very helpful with my house purchase and had a wide range of very well kept properties. I would definitely recommend.
5/5
TrustpilotI was so impressed with your company
I was so impressed with your company, you kept me updated by email and telephone throughout the process. You did in fact put my Solicitors to shame. I would recommend you to anyone you were totally professional and eager to help at all times.
5/5
TrustpilotSeamless and faultless transaction from…
Seamless and faultless transaction from start to finish.
Agent replied · 6 July 2023
Dear Tony, thanks very much for taking the time to review us, we really appreciate it!
5/5
TrustpilotRecommended
Sold my house using their services, professional and caring, actively monitoring the whole process.
Agent replied · 6 July 2023
Dear Mr Chen, Thank you for your great review... Kind regards Dave
5/5
TrustpilotWe were buying our first house and with…
We were buying our first house and with the current times we lost about 3 months with lockdown. All of the staff were great, in the Orpington branch with everything. Answered all my queries and we felt we made good choice.
4/5
TrustpilotOverall
Overall, the whole transaction was managed well and we bought the house.....GreatTheir communication through the process was good, the appointments was kept to, but their mortgage adviser was not the best in our case, hence we later secure our mortgage loan from our bank.
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