Every review we hold for the Orpington office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAmazing communication
I had an absolutely amazing experience!! Nicole has been so helpful and amazing with her communication. She’s made everything so easy for me and my partner with any questions we’ve had!! She has been perfect.
Lilly · 11 November 2023
Agent replied · 15 June 2024
Hi Lilly, thank you for your kind review to Nicole. Really glad to hear she has been so helpful and amazing and I am glad she has been there to assist you with any questions you had. Thank you for your five stars and I am sure Nicole will appreciate this review. All the best, Laura.
★★★★★ 5/5
TrustpilotMONIKA LAMI
I just renew my rent trough Andrews Estate Agents, Monika Lami was professional, friendly and efficient, helping our process to run smoothly. I recommend their services.
Lilian · 15 May 2024
Agent replied · 15 June 2024
Hi Lili , Thank you for the five star review. It is great to see Monika was professional , friendly and efficient. Thanks again , Lisa
★★★★★ 5/5
TrustpilotIssy took on board my comments…
Issy took on board my comments regarding the condition of the property, and was at pains to stress their rental properties were usually in a better condition than the one viewed. Following the viewing Issy got back to me and confirmed that there were a number of works scheduled to bring the property up to the standard expected. Very professional thoughout even when trying to show an apartment that was not in a rentable condition.
Jeffrey · 23 April 2024
Agent replied · 15 June 2024
Hi Jeffrey, thanks for the review. Great to see that Issy was on hand to answer questions, agreed with your initial observations and was able to follow up with some assurances in order to allow you to make an informed decision. Thanks, Rhys
★★★★★ 5/5
TrustpilotNick from Andrews Downennd put in a…
Nick from Andrews Downennd put in a massive shift, working with a very difficult down chain solicitor, to make sure we were able to exchange in the nick of time. I was grateful for his effort and experience/advice during an otherwise stressful process. Antonia and other members of his team pitched in when he wasn't available, helping with continuity. Thanks guys!
William · 12 December 2024
Agent replied · 23 December 2024
Thank you, William, for your kind words! We're thrilled Nick and the team could assist you through the process. Your appreciation means a lot to us. Best wishes in your new chapter, Jake
★★★★★ 5/5
TrustpilotThumbs up
All the team at Andrews were very good with my house saleLisa and Holly were always helpful and on the case
Nigel · 8 August 2024
Agent replied · 23 August 2024
Thank you, Nigel. We're thrilled to hear that Lisa and Holly provided excellent support during your house sale. Your feedback means a lot to us.
★★★★★ 5/5
TrustpilotThanks Sophia.
Another great experience working with Andrews on another purchase. Special thanks to Sophia Robinson who progressed the sale and updating me regularly throughout. Thanks again. Adam.
Adam · 10 May 2024
Agent replied · 15 June 2024
Hi Adam, thank you for taking the time to write a five star review. Fantastic to see you had a great experience with us and Sophia was able to assist you through the sale. Thanks for sharing and all the best, Laura.
★★★★★ 5/5
TrustpilotSales consultant Keli Viana
Sales consultant, Keli Viana was amazing throughout the process, very helpful and on top of everything.
Mirza · 26 October 2024
Agent replied · 23 December 2024
Thank you, Mirza! We're thrilled to hear that Keli provided such excellent service. Your feedback is greatly appreciated! Best wishes, Jake
★★★★★ 5/5
TrustpilotShamiya
Shamiya was very kind and understood my situation and took time to get me my viewing at the right time.
PJ · 23 August 2024
Agent replied · 23 August 2024
Thank you, PJ. We're happy to hear Shamiya made sure the property viewing time was right for you.
★★★★★ 5/5
TrustpilotWe had a complicated house sale and…
We had a complicated house sale and purchase with a number of issues in the chain, but Steven Pearce at Andrews managed the process very well for us. The process had stalled but thanks to Steven he got things moving again and kept on top of it until completion. His communication was excellent, he was proactive and he played a big part ensuring we reached completion. I would highly recommend Steven.
JAMES · 12 July 2023
★★★★★ 5/5
GoogleI’ve been working with this agency for many years, and the experience has always been exceptional.
Raluca is incredibly approachable and consistently delivers a premium level of service.
I couldn’t ask for more.
Karim · 13 May 2025
★★★★★ 5/5
TrustpilotViewing Feedback
Issy was very helpful in showing me around the property, answering all questions I had. Made the viewing that more informative and pleasant!
Aaron · 25 June 2024
Agent replied · 23 August 2024
Hi Aaron, thank you for the review. We are so pleased your viewing experience was a good one and we wish you all the best with your property search. Thanks again, Rhys
★★★★★ 5/5
TrustpilotSarah Robinson has been amazing over…
Sarah Robinson has been amazing over the years on her help and support for general maintenance. Her professional manner and help and support is truly amazing thanks Sarah
Michael · 21 March 2024
Agent replied · 15 June 2024
Hi Michael, thank you so much for the five star review. Fantastic to see that Sarah has been amazing in helping you over the years, we know she will really appreciate the feedback. Thanks, Rhys
★★★★★ 4/5
TrustpilotOh,Tracey Cumming made the process…
Oh,Tracey Cumming made the process quite easy for me. She listened to me and knew what I wanted.
Adetoun · 16 September 2024
Agent replied · 25 October 2024
Thank you, Adetoun! We're thrilled to hear that Tracey made your experience smooth and understood your needs. We appreciate your feedback!
★★★★★ 5/5
TrustpilotFantastic service.
Renting a property from Andrews, Very helpfull with all matters. Very quick at solving my problem. Communication was great.Janine was fantastic and very helpfull.
Rebecca · 4 June 2024
Agent replied · 15 June 2024
Hi Rebecca , Thank you for the five star review. It is great to hear that the team were helpful on all matters and provided great communication. Thanks , Lisa
★★★★★ 5/5
TrustpilotExcellent service of Raluca
We've been a tenant under Andrews for about 4 years now and in the past few months we had some issues. I would like to commend Raluca of property management team for sorting it out promptly. She is so patient and kind in dealing with us through email or phone calls. She is an asset to the company and I hope she remains as our property manager.
Kim · 30 August 2024
Agent replied · 25 October 2024
Thank you, Kim. It's great to hear about your positive experience with Raluca. We'll be sure to pass on your kind words to her.
★★★★★ 5/5
GoogleIt was my first purchase with Andrews and I was happy with their role in the transaction. I mostly dealt with Matthew Pratt who was always responsive and helpful. Would recommend
Hasan · 14 January 2024
Agent replied · 12 June 2024
Hi Hasan, fantastic feedback. We are so pleased that you had a positive first experience with Andrews, hopefully the first of many! Thank you for leaving us a review, we know Matthew will be really pleased to have been mentioned by you. Thanks again, Rhys.
★★★★★ 5/5
TrustpilotShannae and Sharron are both awesome!
We had the pleasure of being shown around properties by the amazing Shannae. Throughout our process she demonstrated she was very knowledgable about the properties, accommodating to any of our needs, most importantly she was very forthcoming and honest. One of the reasons we chose to move into our property is because of Shannae, safe in the knowledge that if we were to have any problems she would be there to help us. Thank you Shannae! Since moving in the property is being managed by Sharron. Another fantastic member of staff at andrews who has been equally helpful fixing any problems with the property. Very good communication, organised and on top of things. Well done Andrews for having such a great team of people working with you.
Joe · 6 August 2022
★★★★★ 5/5
TrustpilotI have rented my property through…Monika
I have rented my property through Andrews for many years. Monika and the whole team are very helpful and any issues are dealt with promptly and efficiently
Jenny · 20 December 2025
Agent replied · 25 December 2025
Dear Jenny,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Monika and our team. Your satisfaction is our priority, and we're grateful for your continued trust in Andrews.
Best regards,
The Andrews Head Office Team
★★★★★ 5/5
TrustpilotGreat customer service!
I have enquired about flat to buy and was referred to a mortgage advisor. I spoke to Mukul Mehta the Mortgage and Protection Adviser at the Kingsbury office. He was very knowledgeable and explained all details in the way that I understood everything. He gave me few options. I didn't secured the house yet but once I will I will definitely call him! Great customer service. Easy to talk with. 100% recommendation!
Agatinia · 15 May 2023
★★★★★ 5/5
TrustpilotWell
Well, today I meet Shannon and she was lovely. Honesty she was so friendly and explained everything and best customer service ever.Thank you Shannon and hope see you again
Dawood · 15 February 2024
Agent replied · 15 June 2024
Hi Dawood, thank you for taking your time to leave us a review. Amazing to see that Shannon made such an impression and gave 'the best customer service ever' we know she will be so pleased to read your feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotThank you for the viewing
Shamiya was friendly and knowledgeable. She was communicative in arranging the viewing and helpful with all the questions I had.
David · 2 August 2024
Agent replied · 23 August 2024
Thank you, David. We're delighted to hear that Shamiya provided excellent service. Your feedback is greatly appreciated.
★★★★★ 5/5
TrustpilotHonest and reliable service..
Annum is really helpfull on each and every stage of the process, she goes an extra mile in delivering exceptional customer services. She is really a nice person.
Margret · 28 February 2024
Agent replied · 15 June 2024
Hi Margret, thank you for the five star review. Brilliant to see you had such a fantastic experience with Annum, thank you for sharing your experience. Thanks, Rhys
★★★★★ 5/5
TrustpilotMeeting with Nicole
Meeting with Nicole was absolutely amazing!she was very polite and welcoming,gave all the needed information about the house!very helpful and positive!I will definitely recommend her to my friends and family!thank you so much Nicole! Xx
Kristine · 20 September 2023
Agent replied · 15 June 2024
Hi Kristine, many thanks for your five star review. Fantastic to see you had a great experience with Nicole when searching for your new home. We really appreciate you taking the time to share your positive recommendation.Thanks, Rhys
★★★★★ 5/5
TrustpilotExceptionally a great service
Exceptionally a great service, photos of my property was taken on the Friday, I was happy with the results on the Monday - went live on W.W.W. On Tuesday sold my house in just one day. Had 8 viewings which was all arranged for one day and was sold, all people who came were vetted so no time waster’s by the team at Andrews of Orpington Branch, Many thanks to Stan, Lee & Tracy for all their support to get my house sold in a total of 12 weeks which was amazing.
Chrissie · 14 July 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
