5/5
GoogleFrom the viewing to the hundreds of questions that followed, Daniel was very patient and helpful in everyway. With being first time buyers, the process was daunting but everybody I have spoken with has been brilliant!
Trusted Agent profile · Ormskirk, Merseyside
Farrell Heyworth Ormskirk reviews
★★★★★
431 reviews across 1 platform
2 Church Street, Ormskirk, Merseyside, L39 3AN
Part of Farrell Heyworth, see every office.
Farrell Heyworth's office in Ormskirk, Merseyside, at 2 Church Street, is rated 4.3 out of 5 across 431 reviews on 1 platform, including 431 Google reviews rated 4.3.
Reviews
Every review we hold for the Ormskirk office, from every platform, shown as written. First names only.
Google5/5
GoogleAs first time buyers we really needed help and professional advice in order to arrange our mortgage. We were recommended by a friend to use Farrell Heyworth's mortgage services and we are so glad that we did. The welcome we received from Shaun and the staff in the office was brilliant. Their mortgage adviser, John Paul Harding, explained the whole process to us in simple, easy to understand terms and we couldn't be happier with the outcome. We moved into our first home last Friday, thank you Farrell Heyworth!
1/5
GoogleOne of the worst I have ever experienced. No response once you are a tenent. be careful while you deal with such kind of agency
Agent replied · 26 August 2023
We appreciate you taking the time to share your feedback, and we're sorry to hear that you didn't have a positive experience. We strive to provide excellent service to all our tenants and value your input. We'd like to learn more about your situation and address any concerns you may have had. Please feel free to reach out to our tenancy team at tenancy@farrellheyworth.co.uk so we can gather more details and work towards a resolution. Your satisfaction is important to us, and we look forward to the opportunity to improve your perception of our services. Best regards, Jeremy Collins Director Farrell Heyworth
1/5
GoogleAs a landlord we received absolutely atrocious service. It is clear that neither the Directors or branch managers have a clue what the staff are doing. Do not touch this organisation with a barge pole.
Agent replied · 26 August 2023
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. All the best, Jeremy Collins, Director
5/5
GoogleWe found the colleagues here polite, friendly and very good at their jobs. It was a pleasure to have them looking after our house purchase.
Agent replied · 29 July 2023
Thank you for your kind words about our colleagues at Farrell Heyworth. We're thrilled to hear that you found them polite, friendly, and proficient in their roles. Providing excellent customer service and ensuring a pleasant experience for our clients is a top priority for us. We're glad that you had a positive experience during your house purchase, and we appreciate the opportunity to assist you. If there's anything else we can do for you in the future, please let us know. Thank you for choosing Farrell Heyworth. Best regards, Jeremy Collins Director Farrell Heyworth
5/5
GooglePositive experience all round. We mainly dealt with Natalie throughout the selling process and she was very helpful, knowledgeable and friendly. Would definitely recommend 👌 …
1/5
GoogleAs a landlord we received absolutely atrocious service. It is clear that neither the Directors or branch managers have a clue what the staff are doing. Do not touch this organisation with a barge pole.
Agent replied · 29 July 2023
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. All the best, Jeremy Collins, Director
5/5
GoogleVery professional service After doing a viewing we were kept up to date of any more viewings that matched our criteria Very pleased all round great service
Agent replied · 29 July 2023
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you found our service to be professional and that we were able to keep you informed of any new properties that matched your requirements. We strive to provide excellent service to all of our clients, and we're delighted that you had a great experience with us. If you have any further questions or need any assistance, please don't hesitate to reach out to us. All the best, Jeremy Collins - Director
5/5
GoogleFantastic support from the start and specifically Shelley has been amazing, everything goes really quick and so friendly, the service would be highly recommended.PositiveResponsiveness, Professionalism
5/5
GoogleFarrell Heyworth estate agents called to my property that I had recently refurbished and reassured me with their professionalism from the outset starting with the valuation and attention to detail. Since then they have endeavoured to sell my property and get the best price for myself. To date I have no issues in recommending them to anyone in a similar position looking to sell their property. Shaun, Olivia, Mandy and Luke are a great team and always keep me posted of any developments.
5/5
GoogleWe used Farrell Heyworth to sell a property and within the week we had a buyer ! Very happy with the service we received
Agent replied · 29 July 2023
Thank you for choosing Farrell Heyworth to assist you in selling your property. We are thrilled to hear that your experience with us was a success and that we were able to find a buyer for your property within a week. At Farrell Heyworth, we strive to provide efficient and effective services to our clients, and we are delighted that we were able to meet your expectations. Selling a property can be a significant milestone, and we are honored to have been a part of your journey. We appreciate your positive feedback and are grateful for the opportunity to assist you. If you have any further questions or if there is anything else we can do to support you, please do not hesitate to let us know. We are here to help. Once again, thank you for choosing Farrell Heyworth. Congratulations on the successful sale, and we wish you all the best in your future endeavors. Best regards, Jeremy Collins - Director
5/5
GoogleEveryone I have spoken to, especially Taylor who has been my point of contact, has been prompt, efficient, friendly and professional at all times.
5/5
GoogleDan and his team fully appreciate the type of investment properties we are looking for and has delivered within 24 hours to my requirements, long may this continue.
1/5
GoogleDon't bother, they won't show up for the viewing. Traveled all the way from Manchester to view one of their properties. I waited for half an hour, when I called the agency up, they said I wasn't in the system. Now, why on earth would I travel, if I didn't have a viewing! An agent not showing up for a viewing, is already a red flag, and their response just goes to show their poor customer service... All signs, to an unprofessional agency.
5/5
GoogleFabulous estate agents. Russell is a top guy, incredibly helpful, very informative. Nothing was too much bother, and he eased me into my new flat with minimal stress. Great service.
5/5
GoogleKatie W was very effective and professional with the letting process, thank you so much!!+
Agent replied · 24 March 2024
Thank you for your kind words regarding Katie W's effectiveness and professionalism in the letting process. We're pleased to have provided a positive experience for you. If there's anything else we can assist you with, please feel free to reach out. Best regards, Jeremy Collins Director Farrell Heyworth
1/5
GoogleTrying contact Farrell heyworth house for let nearly all-day by via typetalk for deaf and bloody can't get through and I am so frustrated and fumeing!! I am deaf
Agent replied · 29 July 2023
Thank you for taking the time to leave review. I understand that it must be very frustrating that you have not been able to get in touch with our team. The market is moving very quickly at the moment and we are experiencing higher call numbers than usual, this is likely to be the reason why you have not been able to get through to our team. That being said we want to ensure you are able to speak to our team and are very keen to help you to find a property. Could you please email your enquiry to lettingsenquiries@farrellheyworth.co.uk including your contact number and explaining that you require a call back re the typetalk service. Our team will then try to contact you at your convenience. Kind regards, Jeremy Collins - Director
5/5
GoogleHighly recommend using Farrel Hayworth! Olivia was really helpful with suggesting and viewing houses and helped find an amazing deal for my mortgage. Thanks again !
5/5
GoogleWe had some poor experience from another local estate agents and asked Farrell Hayworth to intervene. Shaun looked around our property and stated there would be no trouble selling. Being somewhat jaded we took this with some skepticism. However within two weeks we had our property under offer and at a great price. These guys do exactly what there say, straight to the point and excellent at keeping you updated on progress. Highly recommend
1/5
GoogleHad appointment to view a property. Agent did not turn up. Contacted agent, they said I could no longer view the property as a financially qualified offer was made. Not accepted by the vendor as vendor was out of country, offer was simply made. Katrina Chinn can be VERY rude on the phone and needs to work on her telephone manner. I'm quick to give credit when its due. For me to leave a negative review, you really have to push my buttons. This is exactly what they have done.
5/5
GoogleGareth came to value our bungalow and straight away reassured us of the service he could provide. We were not disappointed, we were kept informed of the progress with regular updates from Sophie.....and plenty of contact. They really pushed our bungalow and we had plenty of viewings and sold very quickly. We will definitely use them again. Selling or buying a home is extremely stressful, but was made so much easier by the friendly helpful staff.
5/5
GoogleCame in looking for a 1 bedroom flat. Russel was extremely helpful finding me a wonderful place. Thank you to Shaun and Olivia for assisting.
5/5
GoogleWe had a difficult sale due to a bereavement but Natalie handled it like a pro. Excellent service would highly recommend. Thank you team.
Agent replied · 29 July 2023
Thank you for your kind words about Natalie and the team. We're glad to hear that we were able to help during a difficult time and that our service was to your satisfaction. It means a lot to us to receive such positive feedback and we're glad that we could make your experience a positive one. Thank you for choosing us and we hope to be of service to you again in the future. Kind regards, Jeremy Collins - Director
1/5
GoogleSpoke to someone called Chris Forgot about a appointment asked if I could be there in 10 minutes was rudely spoken to and then hung up on when asking to rearrange..... To be honest not all the staff are like that there but was disappointed
Agent replied · 29 July 2023
Hi Danny, Thanks for taking the time to leave us a review. We're really disappointed to hear that you've received unsatisfactory service, particularly when attempting to arrange a viewing of one of our clients properties. Are you still looking to view the property? If so please can you forward your contact details along with the address of the property to marketing@farrellheyworth.co.uk and we will contact you to rearrange a viewing at your earliest convenience. Kind regards, Laura Gittins | Marketing Manager | Farrell Heyworth
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Questions about Farrell Heyworth Ormskirk
How many reviews does Farrell Heyworth Ormskirk have?
Farrell Heyworth's Ormskirk office has 431 reviews across 1 platform: 431 on Google.
What is Farrell Heyworth Ormskirk's rating?
Farrell Heyworth Ormskirk is rated 4.3 out of 5 across all 431 reviews, and 4.3 out of 5 on Google from 431 reviews.
Where is Farrell Heyworth's Ormskirk office?
Farrell Heyworth Ormskirk, 2 Church Street, Ormskirk, Merseyside, L39 3AN.
