Every review we hold for the Ormskirk office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA truly remarkable Estate Agent operation which has surprised and delighted us with its efficient, responsive, customer focused, friendly and efficient service. The team of Chris Plumpton, Richard Ball, Thomas Hargreaves, Nicola Pond and David Monro have brought our property to market and sold it (STC) within 5 days. We high recommend you give them a chance.
Fiona · 29 July 2020
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Preston team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleHad a really great experience with Farrell Heyworth fulwood. Jonathan Grundy has been very helpful and answered all our questions rapidly and was very friendly and helped us navigate through the letting process with ease.PositiveResponsiveness, Professionalism
Sandani · 25 August 2021
★★★★★ 5/5
GoogleThe service we have received from Anil throughout our mortgage process was amazing. He was helpful, professional and transparent. He communicated well and also helped us reach out to solicitors and etc that we need to ensure we can close our purchase smoothly.PositiveResponsiveness, Quality, Professionalism, Value
Paula · 21 June 2022
Agent replied · 20 June 2024
Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
★★★★★ 1/5
GoogleIf I could give less than 1 star I would. Awful customer service. Disgusting malpractice and mistreatment. Unprofessional and rude. Do not rent with this company! They could not care less about the treatment of paying customers.
Abigail · 30 April 2023
Agent replied · 29 July 2023
We're sorry to hear that you had a negative experience with our company. We take all customer feedback seriously, and we strive to provide the highest level of customer service to all our clients.
We take pride in ensuring that our staff are professional, courteous, and knowledgeable, and we do not condone any behaviour that may be seen as unprofessional or rude. We understand you are currently in communication with our team to resolve this matter.
Please be assured that we take all customer feedback seriously, and we will continue to work hard to improve our services and provide the best possible experience for our customers.
Thank you for taking the time to share your feedback with us.
Best regards,
Jeremy Collins - Director
★★★★★ 1/5
GoogleTold me I had to sell my own property (cash purchased) before I could view a property after showing that I have the full cash in my account to buy the property....before I could even view it. So I have to be homeless to view one of their properties 👍 Pathetic.NegativeQuality
Nicky · 25 August 2021
Agent replied · 29 July 2023
Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart.
I have taken the time to discuss this matter with our Preston branch team who would be more than happy to assist you in viewing the property upon demonstration of proof of funds. So you are fully clear I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures.
Our process is as follows:
All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.
The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.
If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged.
Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.
If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI recently sold my house and Natalie Eccleston was very helpful and professional, keeping me informed throughout the whole process. I would highly recommend using farrell heyworth to anyone wanting to sell their propertyPositiveResponsiveness, Professionalism
Janet · 25 August 2021
★★★★★ 5/5
GoogleI would like to thank Shaun, Russell and their team for all there help with my property over the last few months. Everyone was exceptionally knowledgeable and friendly and helped me achieve a sale above asking price. Thank you
Sam · 29 July 2020
★★★★★ 5/5
GoogleKatie Ward at Farrell Heyworth has been amazing! She has gone above and beyond to find me a suitable property in a very short timeframe and has been a superstar, as have the whole team. I would highly recommend.
Jon · 31 December 2022
Agent replied · 29 July 2023
Thank you for taking the time to leave us a positive review! We are thrilled to hear that Katie and our team were able to provide you with excellent service and help you find a suitable property quickly. We appreciate your recommendation and look forward to working with you again in the future!
Jeremy Collins - Director
★★★★★ 5/5
GoogleSo delighted with the service from Liam Taylor and the rest of the team at Farrell Heyworth. Helpful from start to finish!
Halle · 20 March 2024
Agent replied · 24 March 2024
We're thrilled to hear that you had a delightful experience with Liam Taylor and the rest of our team at Farrell Heyworth! Providing helpful and supportive service from start to finish is our goal, and we're glad we could meet your expectations. If you ever need further assistance or have any questions, feel free to reach out to Liam and the team. Best regards, Jeremy Collins Director Farrell Heyworth
★★★★★ 1/5
GoogleYou need to sort out your online viewing. Only the teaser is available and emailed. I ask and ask for the full version and you never even bother responding. Doesnt make me want to buy a house or sell mine with you. Sort it out or you'll lose more customNegativeResponsiveness
Belle · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
We were very surprised to hear that you had not received the full virtual viewing video for the property you expressed an interest in. Clearly there has been a failure to send this out to you, for which I can only apologise. We have provided thousands of virtual viewings since this time last year and I can assure you that it is rare for a mistake to occur. I appreciate you bringing this to our attention.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleI would just like to say thank you to Natalie and David who have both been extremely knowledgeable, friendly and helpful during the purchase of my new home. Nothing was too much trouble.PositiveResponsiveness, Professionalism
Katie · 21 June 2021
★★★★★ 5/5
GoogleThe service during a stressful time was friendly and professional ... Amanda and Olivia were especially kind and performed 100% effort of selling my flat TWICE ! Thank you to all the team .. SIMPLY THE BEST
Rachael · 29 July 2020
★★★★★ 2/5
GoogleThe gentleman I spoke to and who did the viewing was great. After that things went down hill. Never got to see the photos taken of the property I was selling as it never appeared on you selling site or on any rightmove or any where else. I know there was a quick offer on the house but I would have liked to have seen the final selling leaflet with the photos. Having one sent to me would have been nice. When I rang up with a complaint about the mess the surveyors had left the carpets in, I was told send us some photos and will look in to it. After a couple of more calls and e mails i never did get any answers, only to be told on the last phone call " the buyer will probably change the carpets anyway". The point is the carpets should never have been left in the mess. Never did get any response. So any complaints and Farrell Heyworth not interested.NegativeResponsiveness
Elaine · 25 August 2021
★★★★★ 5/5
GoogleWe dealt with a mortgage advisor from Farrell Heyworth called Anil Parmar and it made our first time buying experience so much less stressful!
He was calm and collected, responded to calls 99% of the time (even Sundays! Answered the phone when he was about to head out shopping, above expectations by far) and emails pretty much with an hour of sending them.
Any questions we had about solicitors documentation, things we needed, insurances, mortgages, nothing was a problem for him to answer and the calm attitude he had was very reassuring.
100% recommended!PositiveResponsiveness, Quality, Professionalism
Michael · 25 August 2021
★★★★★ 5/5
GoogleHad a great experience when selling our property with Farrell & Heyworth. Taylor Townsend who dealt with our viewings and sale was professional, friendly and always did what she said she would. Everyone we dealt with at the company were very professional.PositiveProfessionalism
Kevin · 21 June 2022
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. It's great to hear that Taylor and our Preston team have gone out of their way to make your home selling process as easy and successful as possible and that we achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleInstilled with confidence from the start from Heidi leading a house viewing to Liam offering support and kindness on my property journey. Authentic, knowledgeable, professional and friendly … ticks all boxes.Thankyou
Anneen · 29 June 2023
Agent replied · 29 July 2023
Thank you for taking the time to share your positive experience with us. We are delighted to hear that our team, including Heidi and Liam, provided you with excellent service and support throughout your property journey.
At Farrell Heyworth, we strive to create a positive and professional environment for our clients, and we are thrilled to know that our team members were able to instill confidence in you from the very beginning. We understand that buying or selling a property can be a significant undertaking, and we are committed to providing authentic, knowledgeable, and friendly assistance every step of the way.
We appreciate your kind words and the trust you have placed in us. If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to reach out. We are here to help.
Once again, thank you for choosing Farrell Heyworth. We wish you the best of luck with your property journey and look forward to continuing to provide you with excellent service.
Best regards,
Jeremy Collins - Director
★★★★★ 1/5
GoogleJust didn’t turn up for a valuation booking. No phone call or anything to tell me they couldn’t make it. Never mind, I had two other agents booked the same day and they both deemed it worthwhile turning up. Turns out they both valued the property exactly the same so no need for a third valuation in the event. Goes without saying I won’t be using Farrell Hayworth for the sale if this is the standard of service I can expect.NegativeProfessionalism
Edward · 21 June 2021
★★★★★ 5/5
GoogleI was a little apprehensive about selling my first house and purchasing another, but once I spoke with Blake at Farrel Heyworth, I knew I was going to be looked after! He clearly explained everything I needed to know and quickly made arrangements for our home to be on the market - which was sold within days of our first phone call!
If anybody is looking to buy or sell their home, I couldn't recommend these enough!
Thank you !PositiveResponsiveness, Professionalism
Adele · 21 June 2021
★★★★★ 5/5
GoogleMy partner and I have had a really good experience with Farrell Heyworth. We were assisted by Shelley and she was absolutely lovely and kind, we also got assisted by Nick and he was also just as nice. They were both informative and helpful with helping us find our first apartment. They both considered our circumstances and made sure they had the right place for us and we found the perfect one because of Nick and Shelley. Cannot thank them enough and I hope they get any good recognition as they have helped us a lot, and was kind and was never blunt or rude like most estate agents. Thank you again!PositiveResponsiveness, Quality, Professionalism, Value
Mikaela · 21 June 2021
★★★★★ 5/5
GoogleI dealt with Stevie from the corporate sales department, she went above and beyond to assist me through the process of buying my first house. I would definitely recommend!PositiveResponsiveness, Quality, Professionalism
Chris · 25 August 2021
★★★★★ 3/5
GoogleNatalie was a great communicator, keeping me informed of interest and outcome of viewings. She was always pleasant and helpful at a time when lock down made usual business more difficult.
Moira · 29 July 2021
★★★★★ 5/5
GoogleI am at the start of this journey but have, so far found Taylor very helpful. I can understand others concerns about the agents asking for proof of funds etc but in these challenging times I guess they have to make sure that people are serious buyers.
Helen · 29 July 2021
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. I'm extremely pleased to hear Taylor and our Preston branch team have been so helpful. We have put all our safety procedures in place to keep our customers and staff safe and we appreciate your understanding. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI would like to thank Russell for his professionalism and help ... Brilliant ... we will only use Russel for further rental properties in the future a credit to Farrell Hayworth Southport and highly recommended.
John · 29 July 2020
★★★★★ 5/5
GoogleJonathan was really helpful & efficient. He was always very quick to respond, both me & my partner were really impressed with the service & would really recommend!PositiveResponsiveness, Quality, Professionalism
Ellie · 21 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
