Trusted Agent profile · Ongar
Verified
★★★★★
810 reviews across 2 platforms
134 High St, Ongar, CM5 9JH
Balgores Hayes's office in Ongar, at 134 High St, is rated 4.6 out of 5 across 810 reviews on two platforms, including 69 Google reviews rated 4.8.
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Every review we hold for the Ongar office, from every platform, shown as written. First names only.
5/5
TrustpilotChris Wilkinson was fantastic
Chris Wilkinson was fantastic, from each step along the way he was supportive, always clear and made things easy to understand. He was easy to contact with any questions and reassurances and was calm and professional throughout various situations that arose. We would highly reccommend his services and especially for anyone who works for NHS, fire&rescue or other jobs with specific pay structures. Cant reccommend highly enough!
5/5
TrustpilotFlawless! 5 Star Service!
Brad and the team provided an impeccable service. Their communication was faultless, keeping us in constant contact throughout and were always on hand when needed. I was particularly impressed with their careful approach during the pandemic and the safety procedures they put in place. They made the whole process seamless taking away any worries or anxieties. I highly recommend you speak to Brad at Balgores should you be looking to sell your property!
5/5
TrustpilotBrentwood branch were marvellous
Joe Hayes at the Brentwood branch provided a fantastic service from start to finish. He was always honest and communication was very strong. Joe went above and beyond chasing various solicitors and other agents daily once our sale was agreed. During the viewing phase we were always given feedback by the next day. I have already and would recommend Balgores Hayes 100%.
5/5
GoogleStand out from the crowd - amazing service from initial call for viewing though to offer exchange and compete. Personal service who gave you confidence everything was being managed and in hand. Above amd beyond our previous experiences, even a little gift on completion. Thank you so much Billy and all that we spoke to in the office. My parents are settled and also thank you for your help.
5/5
TrustpilotBalgores Basildon Team
The team at Balgores Basildon were great from beginning to end and secured our property sale. We were kept informed every step of the way with feedback on the progress of our sale.They carried out all the property viewings for us in a covid secure manner and were very respectful of our house.Josh, Nyall, Sarah, Hollie, Dan, Matt were professional, polite, friendly and very informative! I would definitely recommend using Balgores Basildon!
5/5
TrustpilotI have recently completed a sale with…
I have recently completed a sale with Balgores. Staff were so good and good communication through out the processs . We are so thankful, especially to Sarah,Joseph and Trevor.even if Trevor is not working in there.Thry were so friendly and approachable.Thanks to Balgores once again
Hi Julie,Thank you for leaving a positive review for us! I'm glad to hear your experience with us was fantastic. Please do not hesitate to contact us in the future if you're looking to buy or sell again or if you have any further enquiries. All the best, Bradley
5/5
TrustpilotBalgores Upminster - Excellent Service
We bought a house through the Upminster branch. From the outset they were extremely professional and attentive. We used their associated mortgage broker and they were also excellent too. There were some challenges leading up to completion and the they found solutions to problems very quickly. A special thank you to Pete, Donna & Claire!
5/5
GoogleGreat seamless process purchasing our house, Billy was great and constantly gave updates. Highly recommend
5/5
TrustpilotBest
Has been using Balgores for ages since 2012 and always had great experience! Guys are super professional and full of expertise. Special thanks to Peter and Claire. They’ve been so helpful with my last remortgage in such difficult times in property market. Always fast replying and doing extra mile to provide best service. Well recommend!
5/5
TrustpilotVery lucky to work with Reece
Reece was a pleasure to work with from start to finish.Always available to respond to our queries.Kept us updated with any feedbacks requests from the other end,no matter the time during the day or evening.Made all the process less stressfull and gave confidence to continue no matter what.We really appreciated all his help and support and will highly recomand anytime.
5/5
TrustpilotClaire and Peter were great in helping…
Claire and Peter were great in helping getting the minefield of mortgage processes in place. Both very responsive to any questions and email queries. They were quick to get on top of any issues and resolve them quick. Thank you both for your professional expertise and friendly manner
5/5
TrustpilotGreat service
Great service from Balgores as a whole, especially Peter Walker and Claire Dartnell for their support and advice on our mortgage, and Jess, Chris and Donna in the sales team for their support on our purchase. Very friendly, knowledgeable and accessible if we had queries. It made the process so much smoother than it could have been. Thank you!
5/5
TrustpilotFirst time buyers - great experience
Me and my partner are first time buyers and we had a great experience with Balgores mortgage broker Abi and her assistant Mackensie. Abi was very helpful and on hand for any questions we had. She walked us through the process and found us the best rate she could. Would recommend them highly.
5/5
TrustpilotFirst Home Purchase
We purchased our first home a few months ago. Balgores were very proactive in helping us finalise everything, even using different branches to help speed up the process. Every person we spoke too was wonderfully helpful. Most importantly for me was that they were kind and genuinely nice people to talk too, I didn't dread picking up the phone!A special shout out to Ricky who first showed us round, flawless throughout the process.
5/5
TrustpilotFirst Time House Purchase
Balgores were very helpful and efficient in helping us purchase our house. Nigel was very on the ball and Sarah was always in contact to make sure we were okay and getting the information we needed. Would definitely recommend to a friend.
Hi Thomas,Thank you for leaving a positive review for us! I'm glad to hear your experience with us was fantastic. I'll be sure to pass your praises along to Nigel & Sara - please do not hesitate to contact us in the future if you're looking to buy or sell again or if you have any further enquiries. All the best, Bradley
1/5
TrustpilotI attempted to buy a property through…
I attempted to buy a property through the Brentwood branch. I have been dealing mostly with the branch manager, who pushed me strongly to use their mortgage broker and their solicitors. First suggested that the property would be only available if I used their mortgage advisor. The advisor was extremely arrogant and tried to scare me into submission. I declined to work with him but still was interested in the property. Arranged my own advisor and property valuation. Turned out that the property would have been very difficult to mortgage and sell in the future putting the whole purchase in question. When I said I needed to consider my options the manager sent me a very snotty email about 'having advised' me on finding other lenders and later, when I called him to tell him what my decision was he told me that I wasted their time. A regretful experience from the beginning. Avoid.
5/5
TrustpilotI was both selling and buying and had…
I was both selling and buying and had contact with Balgores team members at Dagenham, Honrchurch and Upminster including Louise, Claire, Donna, Sarah and Peter, the mortgage advisor. They all had input at various stages and made the process go smoothly. Peter was excellent. Thanks to you all.
5/5
TrustpilotReview of Brad Stanton - Chelmsford
Review of Brad Stanton - ChelmsfordWe bought our new house through Brad at Balgores and found him to be really friendly and helpful. Brad was a key person in helping our sale come around quicker as we could bypass the solicitor and go straight to him to get questions answered. He was always available on text even when he was on annual leave. Thanks for all your help Brad - would definitely recommend.
5/5
TrustpilotBalgores Upminister & Donna - Superstars!!!
Buying a property is one of the most stressful things in life and having Balgores Upminister and in particular Donna in our corner working through the various challenges has made the experience great. I was kept up to date through the whole process and can't wait to enjoy the purchase. Thank you very much!
1/5
TrustpilotHorrible service from Upminster branch
Horrible service from Upminster branch, especially from Richard and Such. We put an offer on a Thursday, offer got accepted straight away in writing. To get it off the market they required us to use their solicitors and to book a survey in. We felt pressured so we used their Solictors and paid in advance. Our mortgage application completed and surveyor booked to call them on Monday. Then on Monday, Balgores called us and said they are withdrawing offer and accepted someone else instead.Very dissatisfied and disappointed with Such and Richard. To anyone reading and purchasing via them...I dont recommend going with them - we are now stuck with their solicitors!
Hi Ken,We're sorry to hear that your experience wasn't satisfactory. We understand how frustrating it is when something goes awry when purchasing a home. Unfortunately in this instance tt was the vendors choice to switch to another offer, which we had to put foward.Kind regards,Richard BurnsBranch ManagerBalgores Upminster
5/5
TrustpilotMy experience with the Agency was…
My experience with the Agency was faultless . Jack was very good , professional and helpful . He was always ready to help and answer an queries . He supported us so much and the sale was smooth and quick .
Hi Tandiwe!Thank you for leaving a positive review for us! I'm glad to hear your experience with us was fantastic. I've just spoken to Jack from our Romford branch to pass along your message and he's over the moon to hear that you're so happy with the service he provided and he wishes you his best!Please do not hesitate to contact us in the future if you're looking to buy or sell again or if you have any further enquiries. All the best, Bradley
5/5
TrustpilotWe have just exchanged contracts on our…
We have just exchanged contracts on our house move via the Balgores Upminster Branch who we have thanked. We’d also like to thank Donna from the Hornchurch branch for her wonderful service in keeping us informed and upto date all along the way. All the best from David & Maureen Leech
5/5
TrustpilotBen at Balgores
Ben has been very active since he has taken responsibility for our letting account. He has kept us well informed and has worked hard to find us the best prices for any repairs required to our property. Anne Fitzgerald
5/5
TrustpilotGreat communication, flexible appointments
Great communication and flexibility. Peter and his team really went the extra mile to help us purchase our first property. Would definitely recommend!
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